HubSpot’s integrated ecosystem (CRM + Marketing + Sales + Service).Tickets are stored in the same system as CRM data, so support reps see full customer history. Tickets can be automatically routed to the right agent or queue.we use daily this ticketing tool and good support and easy to implement and easy to integrate with other tools microsoft 365 Review collected by and hosted on G2.com.

unlock all advanced ticketing features (automation, reporting, portals), you usually need mid to high-tier paid plans Review collected by and hosted on G2.com.

I like how HubSpot Service Hub automates the process of routing web-generated leads to sales agents based on their country. It captures the customer's IP and assigns the lead to the proper agent even if the customer mistakenly submits a lead from another region. This redirection to the correct agent is increasing company revenue. Also, the initial setup was so easy with a HubSpot agent. Review collected by and hosted on G2.com.

The HubSpot integration with Gravity Form needs to be improved. Many times we face technical issues even after not changing anything on the website. Recently, we are unable to create HubSpot forms using the Gravity Forms HubSpot Addon due to a plugin update. Review collected by and hosted on G2.com.

It is great for providing our customers a good resource hub and makes it easy to edit and respond to inquiries Review collected by and hosted on G2.com.

Nothing! It has a lot great features and far exceeds what our legacy provider could do! Review collected by and hosted on G2.com.

Remain a great flexible tool... if you have the money! Review collected by and hosted on G2.com.

Hubspot forced a change and the way they charge their clients. Nothing has been explained, and every useful feature became an option you have to pay for. We've lost access to many little things here and there that we used a lot but that all became parts of additional packages Hubspot wants to charge us for. It is becoming very painful to see Hubspot focusing more on how much they can charge us rather than how can they assist us making our business grow. Review collected by and hosted on G2.com.

It centralizes customer support. Having a history of customer interactions—such as conversations, call history, emails, and notes—helps all team members respond more efficiently and stay aligned. The workflow automation also reduces the team’s manual effort and supports more consistent communication. Customer support is always easy to get a hold of when I have an issue, as we use this hub daily. Review collected by and hosted on G2.com.

While the workflows are great and work well overall, I wish there were more flexibility and customization options to better tailor them to my needs. Review collected by and hosted on G2.com.

I appreciate how HubSpot centralizes all customer interactions, tickets, and communication in one place. The automation features save a lot of time, and the reporting tools make it easy to track performance and identify areas for improvement. Overall, it helps our team provide faster and more personalized support. Review collected by and hosted on G2.com.

Some of the more advanced features can be a bit complex to set up, and customization options for reporting could be more flexible. A bit more intuitive guidance for first-time users would be helpful. Review collected by and hosted on G2.com.

I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first time. The platform is very, very easy to learn and navigate, not complex or too complicated. What I really love most is how easy it is to use. I find the email marketing aspect particularly valuable because it comes with a lot of easy-to-use, friendly templates, making the process of editing and customizing marketing emails quite straightforward. Additionally, the setup with the help of the HubSpot Academy was not difficult, and the setup tour was quite seamless. Review collected by and hosted on G2.com.

The premium version of HubSpot Service Hub is very expensive, and the free version has very limited access to features. Most of the really good features and templates are only available in the premium plan, which is quite expensive. It would be better if it were more affordable to encourage more people to use it. Review collected by and hosted on G2.com.

I like that HubSpot Service Hub is a one-stop solution to see all issue types instead of having to check various sheets and systems. The interface for communicating with clients is very easy to use, which makes interactions smooth. I also appreciate the detailed attributes and information that can be added to each ticket. Additionally, I like how it integrates with Slack and Jira, streamlining our workflow further. Review collected by and hosted on G2.com.

I think it would be great if we could get rid of the customer comm area as well on tickets where we are tracking an issue, but don't need to chat with them. Review collected by and hosted on G2.com.

The automation tools save hours every week by routing tickets to the right people and triggering follow-up emails without manual work. The built-in knowledge base has also been a game-changer for self-service, reducing repetitive questions and freeing up our agents’ time. Review collected by and hosted on G2.com.

Some advanced automation features require higher-tier plans

Customization options for reporting could be deeper

Overall, HubSpot Service Hub is perfect for any team serious about delivering excellent customer service while keeping processes efficient. It’s an investment that pays off in customer loyalty and team productivity. Review collected by and hosted on G2.com.

It’s easy to update statuses and enter new items, as well as add any modifications when something changes. Review collected by and hosted on G2.com.

Sometimes it’s slow to refresh, but overall it works fine and is generally OK. Review collected by and hosted on G2.com.