HubSpot Service Hub makes it incredibly easy to manage customer communication in one place. The ticketing system and automation tools streamline our workflows, and the shared inbox helps our team stay aligned without things slipping through the cracks. I also appreciate how intuitive the interface is—training new team members is quick, and the reporting provides clear visibility into performance and response times. Review collected by and hosted on G2.com.

Some of the customization options feel more limited than I’d like, especially when trying to tailor views or build more advanced workflows. A few features that seem essential require jumping up to higher subscription tiers, which can make scaling costly. Additionally, the load time of certain dashboards can lag when working with larger data sets. Review collected by and hosted on G2.com.

Previous Response: HubSpot Service Hub provides an easy way for our clients to contact us, and report issues they may be having, so we can promptly address their concerns and come up with a quick resolution. Review collected by and hosted on G2.com.

Previous Response: It takes a little while to get the hang of navigating HubSpot Service Hub, but there are tutorials to help you do so, and when you've got it, it's very easy going forward. Review collected by and hosted on G2.com.

Everything is user-friendly with helpful tips. You can navigate well, and all relevant information is in one place. Integrates easily with many products which makes it even better. Review collected by and hosted on G2.com.

It can be a little slow to load sometimes, but due to the amount of information it holds, I am not surprised. Sequences can be hard to navigate unless you play around with them a little. Review collected by and hosted on G2.com.

We used HubSpot as our primary CRM, and we also managed customer support tickets directly within it. It was extremely useful for our organization and offered strong reporting functionality. The platform felt intuitive, had a solid interface, and came at a reasonable price. Review collected by and hosted on G2.com.

I didn’t come across anything negative while we were using it. Overall, I feel it did a good job meeting our needs. Review collected by and hosted on G2.com.

I like that HubSpot Service Hub is all put together very intentionally. Unlike other services like Salesforce that can feel disorganized, HubSpot Service Hub fits well together with other HubSpot products and works well. It's also easy to train people on it, which is a big plus. Additionally, it responds fast and looks good. Review collected by and hosted on G2.com.

There isn't much to dislike. I will say about every 3 to 4 months there is a "hiccup" that causes about 15min to several hours of downtime in some capacity. So be ready for that. Review collected by and hosted on G2.com.

I find HubSpot Service Hub very useful because it manages support tickets all in one place. I really like the board view of tickets, which helps manage the support engineers' workload and keeps track of their tasks. The dashboard feature that shows the quantities of tickets in each stage is excellent for monitoring. I also appreciate being able to see average response and closure times, as this helps us review and evaluate our engineers' performance effectively. Review collected by and hosted on G2.com.

Can sometimes be a bit difficult getting things to flag up. The SLA doesn't work great on the ticket board view. Review collected by and hosted on G2.com.

HUbSpot now has enhanced knowledge base tools that let teams publish searchable FAQ articles and multimedia help content. Review collected by and hosted on G2.com.

Some apps do not integrate as seamlessly with HubSpot Service as others, though this is not necessarily a HubSpot-specific limitation. Additionally, the Conversations inbox does not always automatically sync with Service/Sales tickets; however, I’ve been able to implement a reliable workaround to manage this Review collected by and hosted on G2.com.

I like that it lets you manage a lot of information in one place for quick follow-ups. It’s much easier to have all the necessary details at hand at once, and to set reminders so I don’t forget to follow up. Review collected by and hosted on G2.com.

It can be very expensive to get access to most of the tools. Review collected by and hosted on G2.com.

I use HubSpot Service Hub to manage customer interactions, track tickets, and ensure all communication is recorded in one place. I like the ticketing feature as it helps to solve customer queries effectively. The reporting dashboard gives a clear view of ticket volume, response time, and team performance, which helps improve customer service quality. The automation feature is very helpful, saving time by handling repetitive tasks like assigning tickets, sending follow-up emails, and updating status automatically. This reduces manual work and makes the workflow more consistent and efficient. The initial setup of HubSpot was straightforward and user-friendly, with the setup guide and training making it easy for our team. Review collected by and hosted on G2.com.

A few areas like integration with other tools and customization of the dashboard could be improved. It could be improved by making syncing process smoother and more reliable. For the dashboard it would be helpful to have more customization options like rearranging widgets, filtering data more easily. Review collected by and hosted on G2.com.

I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The starter plan at $15 per month offers simple automation and additional seats, which is a good entry point. I also appreciate the professional plan, costing $90 per month, which includes a knowledge base, customer portal, and seller management. Review collected by and hosted on G2.com.

I find the cost scaling and hidden fees challenging. The pricing seems excessive as quickly as you scale. The professional and enterprise tiers have mandatory fees ranging from $1,500, plus additional costs. The limited customization of lower-tier features like customer reporting and advanced automation is frustrating, with advanced features locked behind a more expensive plan. The ticketing UI feels messy and unintuitive, making it hard to search for old tickets or have distinct user ticket views. The mobile app also has limitations, and the desktop version is more functional. It can be complex and requires knowledge to use effectively. Review collected by and hosted on G2.com.