I am in love with the customer agent and the new customer success workspace. It really helps me in my day to day. Review collected by and hosted on G2.com.

I which there was more option in the native customer portal tool. If we want other things than tickets and knowledge base in it, we need to use the content hub and it seems like a miss opportunity to give customers more flexibility. Review collected by and hosted on G2.com.

This platform offers a comprehensive view of the overall customer journey and helps maintain clean data through its integration with Clearout. I am able to clean my list and verify the AIG sign-ups that come in through the HubSpot form. Review collected by and hosted on G2.com.

It is quite expensive and should give users the option to select customisable hubs according to their specific needs. Review collected by and hosted on G2.com.

Its easy to use and onboard new colleagues Review collected by and hosted on G2.com.

There are automations which are behind a paywall which I believe can be improved Review collected by and hosted on G2.com.

HubSpot Service Hub seamlessly connects customer support with CRM, giving us a unified view of the customer journey. The ticketing system, automation workflows, and knowledge base tools help us respond quickly and efficiently. The interface is intuitive, and the integration with HubSpot CRM makes tracking and resolving customer issues smoother than ever. Review collected by and hosted on G2.com.

While the platform is powerful, some customization options for ticket workflows and reporting are a bit limited unless you're on higher-tier plans. The dashboard visuals could also use more flexibility for tailored reporting. Additionally, initial setup can feel a bit complex if you’re integrating multiple pipelines or using it across large teams. Review collected by and hosted on G2.com.

Highly useful for managing service requests in one place, assigning user cases and communicating internally. Review collected by and hosted on G2.com.

Haven’t found anything that the team dislikes just yet. Sometimes the system is slow. Review collected by and hosted on G2.com.

An organized way to review Deals and collaborate with sales. The notes feature with associations is particularly helpful. Review collected by and hosted on G2.com.

The 3 approver limit is a huge pain and makes our team waste time. The incessant prompts to use their AI. Especially when drafting messages it's disruptive and annoying. Review collected by and hosted on G2.com.

What I like most about HubSpot Service Hub is how it keeps everything in one place. It’s easy to track and manage customer requests, and the automation tools save a lot of time. It also makes it simple for the team to work together and keep things running smoothly for our clients. Review collected by and hosted on G2.com.

What I find a bit challenging about HubSpot Service Hub is that some customization options are limited. It works great overall, but having more flexibility to adjust workflows and reports would make it even better. Review collected by and hosted on G2.com.

I think this has remained the same more or less. I do like that changes are now automatically changed,. Review collected by and hosted on G2.com.

The email chains have become more complicated to read. It sometimes takes me a while to find the latest reply. Review collected by and hosted on G2.com.

Easier than salesforce, that's for sure! Review collected by and hosted on G2.com.

I don't love that I can't pin an attachment and that all attachments aren't on the company record from deals and tickets. I wish there was a better contract area too that wasn't so painful to use. Review collected by and hosted on G2.com.

I find the UX easy and straight forward. I love that you can activate all the Hubs and have everything connected across the company Review collected by and hosted on G2.com.

I wish reports were a little more intuitive to build Review collected by and hosted on G2.com.