HubSpot Service Hub Reviews & Product Details

The customer service is efficiently reactive and helpful, I've had nothing but great experiences chatting with the team and clearing some doubts.

The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated. Review collected by and hosted on G2.com.

Me and my colleagues have the impression that the UX is constantly changing, which makes it difficult to retain information and organise the creation of new projects. Although not extremely difficult to use, the interface is not exactly the most intuitive, meaning that for newcomers is hard to get a bearing of the main usages of the availables tools.

Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame. Review collected by and hosted on G2.com.

I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really helpful to keep teams productive and give them access to the right information to support with support queries, for example. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Hub spot hub is a service based platform which helps customer for the services like customer service and experience analytics with your sales and marketing analytics really gives you a 360 degree view of the customer journey. Review collected by and hosted on G2.com.

The thing I don't like personally about HubSpot's Service Hub is that compared to the other popular customer service tools on the market like(Zendesk, Jira, Freshdesk, etc.) it's the least mature. However, HubSpot is investing heavily in it and it gets better almost every single day as new updates are released. Review collected by and hosted on G2.com.

HubSpot Service Hub stood out for us as it has been easy to set up, very user friendly as we introduce it to team members who will be using it every day, and it has the functionality you would expect from a CRM and much more. Setting up automations to save our team members time in their daily workflows has been very straigthforward and all of the available resources online / through HubSpot customer support have helped us feel confident in what we are doing. Review collected by and hosted on G2.com.

Not very much do dislike to be honest. There are a couple minor functionalites that are "nice to haves" that are not available to our team. But otherwise, so far a very positive experience with Service Hub. Review collected by and hosted on G2.com.

I like how well Service hub intergrates with the other tools of Hubspot and how easy our Customer Support agents are to pickup working with it. The recently released helpdesk workspace has been a major improvement in managing tickets and conversations with out customers. To have Marketing, Sales and Customer Service in one tool has been a great benefit for our company and increased our customer support. The easy access to knowledge abse and snippets ensures that our customer support team is consitent in their communication. Review collected by and hosted on G2.com.

I’d like to include dedicated ticket numbers in the subject of all incoming tickets. This would make tracking easier than the current system, where we have to search on the contact card or within tickets. It would also help distinguish multiple conversations with the same customer. This way of working can sometimes be confusing for our customer support team. Review collected by and hosted on G2.com.

I like that Hubspot service is all in one tool which. They are helping us. Relates to customer service hubs to wide partners networks Review collected by and hosted on G2.com.

What I don't like about hubspot service hub is that they don't have early cancellation in it and contracts are not flexible enough and chats sometimes lags Review collected by and hosted on G2.com.

I want to commend the customer support team for their exceptional service. Whenever I call in with an issue, the hold times are remarkably reasonable. The support team consistently takes the necessary time to ensure my issues are fully resolved, and I never feel rushed during our interactions. Their dedication and professionalism are truly appreciated. Review collected by and hosted on G2.com.

I appreciate the detailed articles provided, but I have a suggestion that might enhance their usefulness. I personally find video examples extremely helpful for following step-by-step instructions. Including more video content alongside the written steps could greatly benefit users like myself. I understand this is a personal preference, but I believe it could improve the overall user experience. Review collected by and hosted on G2.com.

I really love the ability to write notes for a call while doing other tasks for a given contact/company - really makes the process of writing the actual notes a lot easier. Also, the ability to integrate HubSpot with email clients such as Gmail is a game-changer, and has allowed me to really boost my productivity when sending/receiving emails from potential leads. That's why I use HubSpot all the time - the UI is great, and the ability to integrate it with other platforms is a massive bonus. Thank you! Review collected by and hosted on G2.com.

Nothing - I'll continue to use HubSpot Service Hub for as long as I need it. Thank you so much! Review collected by and hosted on G2.com.

I like that I can have visibiilty into all the activities our team is working on without having to ask my collegues about the status of a deal, contact and I can proactively follow up. It's also a great marketing tool, easy to set up lists, create custom fields and automations. It's very easy to implement and use, I like the features which don't require technical/developer knowledge to execute. Love all the integrations that are possible with different apps that save ton of time. When creating an account I love that it autopopulates company information with just the website URL, saving us time on researching information. Review collected by and hosted on G2.com.

There are some features that require upgrades to utilize, I think it's fair but it can become annoying, for example when I want to bulk cleanup duplicates, I'm already on a paid version and I need to upgrade to get that bulk feature. I use Hubspot with three clients as a virtual assistant and run into this upgrade requests frequently. I don't love the report features on the basic version because the reports available are very basic and don't really provide relevant information. There are some fields that don't allow me to create property logic, that aren't supported. Review collected by and hosted on G2.com.

The facility, we can out all the important information of the client at the same page, we can communicate with others employees or departments from the notes making a tag with their names and they are notified about it, we can see about the efficiency of the team in calls, feedbacks surveys and others. Review collected by and hosted on G2.com.

Just because the page of contacts and deals are different, I think it could be one and when we open the profile, should open the principal (deals) that has more information about the client. Review collected by and hosted on G2.com.