Great for collecting NPS score, and improving customer service and retention.
It's also phenomenal to have an overall snapshot of the state of your customer service. You can build your customer service funnel and have a clear idea of how many customers are waiting for an answer, how many customers have been serviced already, and how many tickets are stalled.
Integrating with the rest of the HubSpot suite makes your customer success activities much easier to manage.
You can build different pipelines to organize your customer service flow. For instance, you can
All in all, HubSpot is very user friendly and their customer support is phenomenal. They get back to you promptly and give you several different options to engage with a support rep. You can do a live chat at any time and their response times are immediate.
In addition to all the above mentioned, HubSpot has a vast learning academy where you can further your knowledge about how to best use the platform, how to improve your customer service, and they even offer certifications in several different topics ranging from Marketing, Sales, Software Use, Customer Service, Etc.
If you are a Saas company, HubSpot gives you the option to create a Knowledge Base so that your clients can find guides, step-by-step instructions, videos and more about the most common questions they might have while using your platform.
When you build your Help Center, you can get data on the most visited articles to write more guides on those topics and help your customers find in-depth answers to all their questions. Review collected by and hosted on G2.com.