![Josh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh H.")
JH

Josh H.

Support Specialist 1

Small-Business (50 or fewer emp.)

7/30/2025

"Customer Support Specialist Review of Hubspot and features"

3/5

What do you like best about HubSpot Service Hub?

I like best the ability to manage conversations from the Help Desk view and be able to sort and organize conversations based on the topic/area of concern. It makes it easy to view and keep track of conversations to then help clients. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Service Hub?

It can be laggy at times and there are times where there are partial UI changes that impede some functionality of Hubspot. i.e. when using the insert dropdown there was a time where the UI was "broken" as changes were being applied that made adding knowledge base articles tedious. Review collected by and hosted on G2.com.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Customers coming in with questions, concerns, need of assistance, etc. We use hubspot to manage and communicate directly with customers and with Hubspot makes it easy to do so without clutter, needing to track down people/old conversations and be efficient with communications. Review collected by and hosted on G2.com.

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Response from Jordan Montgomery of Service Hub

[Editedit](https://www.g2.com/survey_responses/hubspot-service-hub-review-11456410/official_response/edit)

Thank you for your feedback, Josh. We are sorry the UI does not meet expectations. If you are open to it, please reach out to customer-reviews@hubspot.com so we can better understand what's wrong and work to make it right.

Current UserValidated ReviewerIncentivizedSource: Seller invite

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