--- title: HubSpot Service Hub Reviews meta_title: 'HubSpot Service Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2917 reviews by the users' company size, role or industry to find out how HubSpot Service Hub works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2917 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HubSpot Service Hub Reviews **Vendor:** HubSpot **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,917 ## About HubSpot Service Hub Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. ## HubSpot Service Hub Pros & Cons **What users like:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. (325 reviews) - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. (214 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. (170 reviews) - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. (155 reviews) - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. (147 reviews) - Users appreciate the **user-friendly ticketing management** of HubSpot Service Hub, enhancing efficiency and customer satisfaction. (135 reviews) - Automation (125 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their experience and efficiency. (123 reviews) - Integrations (119 reviews) - Intuitive (94 reviews) **What users dislike:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. (117 reviews) - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. (93 reviews) - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. (88 reviews) - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. (75 reviews) - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. (75 reviews) - Users experience **ticketing issues** due to limited merging features and slower response times compared to other helpdesk solutions. (72 reviews) - Limitations (64 reviews) - Users find the **learning curve steep** , as navigating HubSpot's features can be challenging without prior knowledge. (61 reviews) - Users struggle with the **ticketing system issues** in HubSpot Service Hub, affecting efficiency and notification management. (58 reviews) - Expensive (56 reviews) ## HubSpot Service Hub Reviews ### 1. Clean, Organized, and Effortless Support Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar K. | Risk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HubSpot Service Hub?** Everything is clean and well-organized. Tickets, customer data, and conversations stay in one place, which makes support easy to manage. **What do you dislike about HubSpot Service Hub?** Advanced features can get expensive, and some setup is needed to fully customize workflows. **What problems is HubSpot Service Hub solving and how is that benefiting you?** solving and how is that benefiting you? It helps me track and resolve customer issues efficiently while keeping full context of past interactions. This improves response time and overall customer experience. ### 2. Good Experience, Some lacking Data **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor B. | Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I love that Hubspot is pretty simple and straighforward if you want it to be but there is also a way to build out really impressive and complicated automation. **What do you dislike about HubSpot Service Hub?** Sometime's there's not enough data points. I would love to be able to filter for specific times in certain reports other than the preset ones. You can do " custom" most of the time, but there are instances when filtering when custom isn't an option. I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out oursleves. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Nice Data on reports. Very clear UI. ### 3. Customer Support Specialist Review of Hubspot and features **Rating:** 3.0/5.0 stars **Reviewed by:** Josh H. | Support Specialist 1, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I like best the ability to manage conversations from the Help Desk view and be able to sort and organize conversations based on the topic/area of concern. It makes it easy to view and keep track of conversations to then help clients. **What do you dislike about HubSpot Service Hub?** It can be laggy at times and there are times where there are partial UI changes that impede some functionality of Hubspot. i.e. when using the insert dropdown there was a time where the UI was "broken" as changes were being applied that made adding knowledge base articles tedious. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customers coming in with questions, concerns, need of assistance, etc. We use hubspot to manage and communicate directly with customers and with Hubspot makes it easy to do so without clutter, needing to track down people/old conversations and be efficient with communications. **Official Response from Jordan Montgomery:** > Thank you for your feedback, Josh. We are sorry the UI does not meet expectations. If you are open to it, please reach out to customer-reviews@hubspot.com so we can better understand what's wrong and work to make it right. ### 4. Pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus S. | accounting represemtative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about HubSpot Service Hub?** very intuitive, easy to work with, nice display **What do you dislike about HubSpot Service Hub?** faster way to see tickets on the my tickets tab **What problems is HubSpot Service Hub solving and how is that benefiting you?** it is connected to out email and other softwares ### 5. Is HubSpot Worth It or just like others? **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Hayyan M. | Development Support Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about HubSpot Service Hub?** I like the simple user interface of HubSpot—no fuss. or extra detailing, easy to use. The downtimes are usually next to never, so overall it's an amazing software to use. The customer support is next level, literally. coming to our aid anytime we face an issue. I use hubspot integrations as well and implementing it through Zapier is very simple, and the error frequency is much less than with other software. The working under load is nice as well, as we use it for tickets, so the frequency of use is very high. **What do you dislike about HubSpot Service Hub?** What I dislike is, unless you open a ticket in a new tab, you can't reply with your signature or add notes. I prefer single-tab functionality. **What problems is HubSpot Service Hub solving and how is that benefiting you?** First of all, the division of tickets according to their category, e.g., tech support, implementation support, delivered to relevant inbox. Rather than busting into one inbox. ### 6. Great and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about HubSpot Service Hub?** The snippets help us save a great deal of time. Also, having the posibilty of centralize all of the interactions in one place allows us to have the traceability that is needed in case of disputes or just to know how to implement our customer loyalty plans. The AI bot is a game changer, as a company that is scaling up, it help us improve the cost optimization as support agents can focus on more complex tasks and create automation flows to improve operations. **What do you dislike about HubSpot Service Hub?** AIt would be nice to have the possibility to change color of a conversation in the Inbox to associate to an agent. Also, it would be great to have the flexibilty of using as data source the our custom datasets. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps me save time by having the chat flow gather all the information needed to solve issues as quickly as possible. In terms of scalability, it is also great because while a user is interacting with the bot, it gives customer service representatives time to have real-time conversations with other users who have more complex issues that need human intervention. ### 7. Easy Website Integration and Live Chat Automation **Rating:** 4.5/5.0 stars **Reviewed by:** VIVEK P. | Performance Marketing Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about HubSpot Service Hub?** There is one benefit i saw, i can install the code to the website where it could be automate, or any one can chat live. **What do you dislike about HubSpot Service Hub?** There is one issue that, hubspot is too much expensive rest all it fine. **What problems is HubSpot Service Hub solving and how is that benefiting you?** In starting we integrated the chatbots to our website where, we were getting lot of issues to connect with the client, here is the plus point, if query is not resolved for customer they can connect live. ### 8. Hubspot as our CRM and Ticketing system all in one **Rating:** 4.5/5.0 stars **Reviewed by:** Andy S. | Enterprise Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** I'ts a comprehensive service, easy to use. **What do you dislike about HubSpot Service Hub?** There were some limitations with the customer portal, while we understand there's a product roadmap, and scoping, planning, and developing takes time, it was complex to get our voice hard in terms of the limitations to our clients based on their previous experience with other ticketing systems. The client portal did not allow to download ticket history, and when it finally came up, some fields (like JIRA ticket #, or even Hubspot ticket #) were not available. We consider ourselves a relatively big account, also serving SaaS, we would've liked that our struggles would've been heard from an early stage, a lot of valuable time was wasted. **What problems is HubSpot Service Hub solving and how is that benefiting you?** They're addressing limitations at their customer portal level. It took time, but they're getting to it. ### 9. Complex and integrative system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about HubSpot Service Hub?** Able to view texting system in the clients profile. **What do you dislike about HubSpot Service Hub?** Helpdesk was atrocious to use. The AI bot was pretty bad too and kept giving inconsistent or incorrect answers. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Differentiating between partner or client, and for clients, able to indicate appointment type, and pets. It's able to pull a lot of information from our platform and integrate it into one spot. ### 10. Enhancing Operational Efficiency with Ease and Seamlessness **Rating:** 5.0/5.0 stars **Reviewed by:** Baishnabi J. | Developer Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about HubSpot Service Hub?** HubSpot has become my go-to platform for seamlessly connecting with our talents through both email and chat functionalities. What truly stands out for me is the effortless accessibility to survey responses; with just one click, I can view comprehensive insights, making decision-making a breeze. We receive tickets from multiple channels now. The customer support is easily accessible. **What do you dislike about HubSpot Service Hub?** It is quite hard to navigate through the platform due to tons of features in the start. This is a minor disliking when our company switched from other platform. **What problems is HubSpot Service Hub solving and how is that benefiting you?** My company uses HubSpot to handle marketing, sales, and customer service all in one place. It makes things easier by putting everything together, our teams work better together and see the big picture of how customers interact with the company. ### 11. Lots of products- but this is tops. **Rating:** 4.0/5.0 stars **Reviewed by:** Blake H. | Director of Innovation & Process Improvment , Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Our team has fully embraced HubSpot, and while we use several hubs, the Service Hub has been a game-changer in particular. The shared inbox has dramatically improved efficiency across multiple team members — no more lost or duplicate responses, and everyone has visibility into what’s happening in real time. The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability. Beyond Service Hub, we also use the other hubs, and the fact that they work seamlessly together makes our work even more efficient. Marketing, Sales, and Service all align in one place, giving us a true end-to-end view of the client journey. What I like most: The efficiency of the inbox and chat features for team collaboration. Everyone stays aligned, and clients get timely, accurate responses. What could be improved: Reporting is powerful but sometimes takes some fine-tuning to get exactly what you want. Overall: HubSpot helps us deliver a better experience to our clients and work more effectively as a team. It’s become a daily part of how we operate, and I couldn’t imagine managing service without it. **What do you dislike about HubSpot Service Hub?** Pricing can be cumbersome which is an overall cost concern. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability. ### 12. Easy-to-Use Form Builder with Flexible Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about HubSpot Service Hub?** Easy of use. Very easy to create forms, change fields, customize fields. **What do you dislike about HubSpot Service Hub?** Pricing can be expenses. Depending on user levels, number of seats etc. **What problems is HubSpot Service Hub solving and how is that benefiting you?** All of service tickets, etc are in one central location for easy access to all employees in our service department. ### 13. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about HubSpot Service Hub?** I love the new layouts. It is super clean and manageable. **What do you dislike about HubSpot Service Hub?** HubSpot still needs to improve their ticketing reviews. We would love to be able to ask clients for reviews on support but HubSpot lacks the function to make the review request random. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It allows for quick and easy ticketing, and it makes replying to our clients easier. ### 14. Quality CRM offering a variety of unique tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew W. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I like most that the reporting feature ties directly into the compatibility that the CRM has with our email and phone providers. It allows me to look at graphs and charts and see how I'm stacking up against the rest of my team. **What do you dislike about HubSpot Service Hub?** Hubspot isn't a perfect platform, and the search function when looking for specific email threads needs some work. I've struggled when looking for specific email conversations to search through Hubspot as the search feature doesn't help to accurately narrow down my search. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot really helps keep our book's of business organized. The customization features that can be toggled on are great for helping to get all the important details into a client's account. Overall, we've been more efficient since implementing Hubspot into our processes. ### 15. HubSpot Service Hub is the perfect integration with marketing and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Gianluca A. | Sales developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about HubSpot Service Hub?** Hubspot is constantly upgrading customer services fatures and now AI is adding lot of value to all the suite **What do you dislike about HubSpot Service Hub?** market is improving so quickly, Hubspot is one of the few companies that are following the main wave so they will improve everything, every month **What problems is HubSpot Service Hub solving and how is that benefiting you?** we are helping customer to have every ticket in one place ### 16. Easy to use and a great price are not usually two things you find together. **Rating:** 5.0/5.0 stars **Reviewed by:** Les M. | President Mid West Division, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about HubSpot Service Hub?** The integration continues to be seamless. It's impossible to tell where the CRM ends and the Service Hub starts. **What do you dislike about HubSpot Service Hub?** Tickets can now be created, edited and viewed in the app. **Recommendations to others considering HubSpot Service Hub:** Once you have your CRM and service hub set up, get the plugin for your email. Then you add tickets right from your inbox. Also connect your google calendar to hubspot so you can see open tasks on your calendar. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I was losing track of open customer issues. I now have a dashboard that shows me open tickets, and now I can't lose visibility of open problems. I'm can also check for issues seen across multiple customers. ### 17. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Kat F. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about HubSpot Service Hub?** I really appreciate how Hubspot allows all our teams to collaborate effortlessly with our clients. It makes the whole process so simple. **What do you dislike about HubSpot Service Hub?** So far, I haven't encountered any downsides. As someone new to building client lists, I have found it a bit challenging, but I believe I can learn how to manage it with the help of Hubspot's academy. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I use this for managing multiple clients, keeping up with follow-ups, and tracking overall success. It helps me stay organized and ensures I don't miss important updates. ### 18. A lot of Functionality...a lot to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about HubSpot Service Hub?** I can see full client history throughout our entitites **What do you dislike about HubSpot Service Hub?** We are still receiving our sales emails that go out from HS in our AP Service Pipeline SPAM instead of in our unassigned. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Any issue we may have had, they have either been able to fix or educate us on why it is happening. ### 19. HubSpot exprince shearing **Rating:** 5.0/5.0 stars **Reviewed by:** Gautam K. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about HubSpot Service Hub?** I have been using the HubSpot service for some time now, and I am truly impressed with its capabilities. What I like best is how it streamlines our customer service processes and provides valuable The real-time data feature is also super helpful in tracking our performance and making data-driven decisions. Overall, the HubSpot service has been fantastic. **What do you dislike about HubSpot Service Hub?** One thing I dislike is a limited customisation option for certain features, which can make it hard to tailor the platform to our specific needs. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ticket management for customer inquiries, resolving issues and tracking support requests, easy to track ticket of customer issues, automating routine tasks and ticket assignment to reduce response time. ### 20. My experience at Hubspot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about HubSpot Service Hub?** The platform's interface is very user-friendly and the wide variety of content you can access **What do you dislike about HubSpot Service Hub?** Currently, everything seems correct to me. I would like you to give more details when a service is failing. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Problems with company support are resolved with live chat ### 21. Hubspot platform has fundamentally improved my productivity deal visibility and sales performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about HubSpot Service Hub?** The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform. When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history. **What do you dislike about HubSpot Service Hub?** he free and Starter plans are quite limited in terms of customization and reporting. You can't create custom reports, the automation options are basic, and you're missing key features like A/B testing for emails. This means you often need to upgrade sooner than expected to get real value from the platform. The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform. When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history. The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate. ### 22. Centralized Client Management Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about HubSpot Service Hub?** It helps in keeping the information about all the clients and prospects under a single hood and helps in keeping the email records for the same as well. **What do you dislike about HubSpot Service Hub?** The user interface is not that customer friendly. If a person is using it first time definitely he’ll find it difficult to work with. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps in keeping the the data consolidated in a single place and it also provides a dashboard view of the same. So it’s easy to read when more prospects comes in. ### 23. Switching from our old CRM to Hubspot has proven to be a great choice; our users are satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Jana L. | Customer Care Agent / Hubspot Keyuser, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about HubSpot Service Hub?** I hold a dual role at HubSpot as both a key user and a customer care agent. This unique position enables me to respond swiftly to any issues that may arise in customer care team. Additionally, I have the opportunity to explore new features, implement them, and tailor them to meet our specific needs. I appreciate how quickly you roll out updates, and I'm excited to be involved in beta projects where I can test new features firsthand. You’re continuously working on exciting new features and improvements that not only make our experience smoother but also introduce creative solutions designed just for us. Our team is can provide quick responses to customers inquiries, ensuring that customers concerns are addressed promptly and effectively. At the start of this year, we made the strategic decision to transition our support teams to a helpdesk system. This has proven to be a highly beneficial move! We are in the process of developing our knowledge base and harnessing the power of AI for enhanced collaboration. This has saved us a significant amount of time. Our international teams work in seven or more different languages, which can pose challenges. When I need to take over a ticket from a colleague whose language I don't speak, I find it very helpful to switch from deepl.com translations to Copilot for text translation. It's truly a fantastic feature. Additionally, I appreciate the ticket summary function, especially for lengthy tickets. It proves invaluable when I need to step in for a colleague, whether due to their holiday or to provide support. This functionality greatly aids my efficiency. The quality of our reply recommendations is directly linked to the strength of our knowledge base, which is continually improving each day. This is also a lovely feature. **What do you dislike about HubSpot Service Hub?** Hm, I have to think about it. I can not say I dislike something. I have just few ideas. Well, I eagerly waiting for Product Update regarding assign email pro team. Customer Portal - need record ID for customers. Our tickets, which are created through forms have the same ticket name. I know, I can just ask users to change ticket name. But honestly, this will be oft forgotten.. Helpdesk - Insert - Templates I would love to get here the view with orders as it is over CRM -> Tickets. This would help us a lot. Helpdesk - my views I would love to get an overview of all views and to be able to modify access. As it is in CRM -> Tickets. I can select the team/private/everybody just at the beginning of creating the view. But this is disadvantage, in case I would like to change it later on. E.g. our Key account team sometimes does need help from other teams. I have to create this view now for all users, otherwise they would not see their tickets. I am aware of it, that they can create the view or filter the settings on the top, but .. well, have a view to manage the access will be easier for me. Somehow the summary and teams overview does not work so, as I need it. I will need to review this feature. Drafts - I do not know exactly, how to get rid of drafts. I tried to remove everything from conversation, but this not helped.. this is a secret for me now. Email and ticket connection It happens, that customers are resending our email to colleagues and the colleague answer us. It means, that Hubspot awaiting answer from email 1, but receives answer from email 2. This not work properly with change ticket status even if the subject of the email stays the same. Other case: We receive email from customer with subject : RE + Email subject or subject: FW: + Email subject. This will be in a lot of case acknowledge as a new email and not as an answer to our previous sent email. **What problems is HubSpot Service Hub solving and how is that benefiting you?** definitely saving time, enabling quicker responses to our clients, providing more team members with access to view company-level actions by customers, which allows our sales representatives to independently monitor the client’s engagement and needs. ### 24. Effortless to Use with Constant Feature Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Nestor G. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about HubSpot Service Hub?** It's very easy to use, I like how it's contantly updated to have more features. **What do you dislike about HubSpot Service Hub?** It can sometimes cause lag between messages. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps me keep track of my pending tasks when I'm working with multiple clients at once. ### 25. Why I like hub spot service hub **Rating:** 5.0/5.0 stars **Reviewed by:** Tarandeep Singh B. | Senior Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about HubSpot Service Hub?** The very New thing hub spot service hub started introduces powerful new AI-driven features like AI agents for 24/7 support, AI-generated summaries and next steps for customer calls, and a Customer Success Workspace with features to manage customer health and retention. **What do you dislike about HubSpot Service Hub?** For now I did not find any fault on that except the slow response or works little slow that is all the rest everything os ok top notch **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot service hub is solving he problem of customer service and easy to work with any service based things which is hubspot service hub so it's helps us to do live chat with the customers ### 26. better than what we had, but not the best for what we need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about HubSpot Service Hub?** automatic population of contact info for some things, separate folder for calls the team answers, searching for a contact is fast **What do you dislike about HubSpot Service Hub?** the word processing options for emails are limited and time consuming, as is closing tickets. HS doesnt work with our current phone system, so entering info on calls is all done by hand. **What problems is HubSpot Service Hub solving and how is that benefiting you?** our department is contacted directly through emails and phone calls by consumers with product use questions. Quite often this involves a back-and-forth correspondence that can occur over multiple days or even weeks. New emails come into a shared box for our team and the person on email duty that day can access them to answer, even as reply emails go both into our shared inbox and to the person who corresponded with the customer initially. This is helpful when one of us is away from work as we can easily cover for one another. We spend a lot of time on emails, and it would be nice if the options for formatting text in an email were closer to what outlook offers in terms of function and options. It takes longer to write an email now, but it is often directly linked to a contact which is nice. At the moment, phone calls come into a shared box as 'voicemails' that are not integrated into HS since our rural phone system is too antiquated. This is an irritant, but nothing HS can help with. **Official Response from Jordan Montgomery:** > Thank you for your detailed feedback. We understand how frustrating it can be when workflows feel more manual and time consuming than they should be. If you are open to sharing more about your experience, please reach out at customer-reviews@hubspot.com. ### 27. Hubspot is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about HubSpot Service Hub?** Simplicity, this service helps me get my work done. **What do you dislike about HubSpot Service Hub?** Sometimes there a problems with the automation. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot helps me answer my clients questions. ### 28. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sarbjit S. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** The best thing is calling service . This is very helpful when we do the troubleshooting any issue encounter by our customer on call . HS provides all conversation details in the description that is really very helpful for future reference for the case history. **What do you dislike about HubSpot Service Hub?** Till now not encounter any issue with HS. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The ticket create process is so easy now. As our chatbot is integrated with it and the most of the details of customers are automatically fetched when we create the support ticket. I am very happy as it helps me to generate the support ticket quickly. The call chat history with full description is awesome feature. ### 29. Hubspot's Complex but effective side **Rating:** 3.0/5.0 stars **Reviewed by:** Huzefa n. | Developer Support Engineer, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about HubSpot Service Hub?** The ticket management is really easy; we can manage pipelines and assign representatives using a search bar, which I like. I also like the search feature for tickets, but it still needs some updates as sometimes it doesn't give any results. **What do you dislike about HubSpot Service Hub?** This is quite a convenient feature from HubSpot, but for new users, it's a bit more complex. Every time a new employee joins my team, they require a full guide and walkthrough for days, so they can have a know-how on how to use Service Hub. I recommend that they give free training sessions for their users. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It's solving a shared inbox for us and giving easy use of a ticketing management system. **Official Response from Jennifer Leventin:** > Hi Huzefa, Thank you for taking the time to share your feedback. We are glad to hear you find the ticket management function convenient, and we understand how challenging it can be for new users to get up to speed with Service Hub. Your suggestion about offering free training sessions is a thoughtful one, and we appreciate you taking the time to share it. If you are open to sharing more, please reach out at customer-reviews@hubspot.com. Your input helps us improve the experience for all users. ### 30. User-Friendly and Clear, Would Love WhatsApp Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna L. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about HubSpot Service Hub?** HS is userfriendly, the AI helps a lot. Everything is clear and objetive and easy to use. **What do you dislike about HubSpot Service Hub?** It is not that I deslike but it would be really ncie if company could have whatsapp associate. It would help. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HS organized the whole customer journey. Now it is possible to have the complete history of the students, add grades, screenshots, and have a full record of conversations within the system. ### 31. Really helpful for support teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** I like that its pretty simple to use and not to much confusing like other stuff out there. all the things you need like tickets, chats and emails are in one place which saves time for me and my team, if someone need help. the design is clean and i find it easy to train new peeps on it too, works ok with other hubspot tools so its kind of handy. **What do you dislike about HubSpot Service Hub?** knowledge base is super basic and its hard to custom. sometimes it slow and the loading takes time which is annoying when your in hurry. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot service hub fixing a lot of the headache we had before with handling customer chats and emails cause all the mess used to be everywhere in different inboxes or on random docs and we'd miss a bunch of customer problems then customers be mad it take forever to get a response but now when everything show up in one spot and there’s tickets for each thing it’s just clear who’s doing what, nobody fighting about who’s turn it is and stuff like that ### 32. Hubspot- Solid tool with great visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I really like how everything ties together across the platform. The integrations make it easy to connect different tools, and the visibility it gives across tickets, contacts, and analytics is super helpful. I also like that I can see things from different angles — whether it’s from a customer’s perspective or as someone working behind the scenes. It makes it easier to understand the full picture. **What do you dislike about HubSpot Service Hub?** The learning curve was a bit of a challenge. I had to figure out a lot on my own, and it wasn’t always clear where to start or how to get the most out of it early on. Once you get the hang of it, it’s great — but getting there took some time. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us stay organized and responsive when it comes to customer support. Before, it was easy for things to slip through the cracks or for teams to work in silos. Now, everything is in one place — tickets, customer history, notes, tasks — which makes it easier to collaborate and keep track of conversations. It’s also helped us better understand trends in support requests so we can spot recurring issues and improve our processes. ### 33. Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** It's a great drafting system — whenever I write something in an email, notes, or anywhere else, it automatically saves as a draft. Also, I really like the voice call integration. In my current company, we’ve integrated Aircall with HubSpot, and it works seamlessly. Before this, I worked with another organization where I had to manually copy the number, paste it into the dialer, and then make the call. But with HubSpot, the dialer is already integrated into the system — so I really love this widget. **What do you dislike about HubSpot Service Hub?** HubSpot doesn’t currently have a proper pop-up reminder feature. Even if I create a task and mark it as high priority, it won’t show any active notification or alert. I still have to remember it manually or keep checking the task list myself. I use hotspot daily which I find so irritating **What problems is HubSpot Service Hub solving and how is that benefiting you?** Whenever I consult with a customer, HubSpot helps me track the entire interaction history. With the call integration, it even provides call recordings and transcriptions, which is extremely helpful. We can also send emails and invoices directly from HubSpot, and create follow-up tasks to ensure nothing is missed. These features really help streamline the workflow. Additionally, HubSpot allows us to categorize and filter data, so we can segment it as per our specific needs — which makes the whole process more organized and efficient. ### 34. Extremely easy to implement and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about HubSpot Service Hub?** I run Professional Services and Training. Being able to use tickets to track projects, and link them to the deal where the project was sold has been wonderful. I also link the contacts to the ticket as well. Just seeing everything together has been really great. This has allowed me to automatically send CSAT surveys when projects close and be able to show senior management what customers think of our work. **What do you dislike about HubSpot Service Hub?** So far the only issue I've had is that Knowledge Base does not support file attachments integrated into articles. It's kept me using Jira Cloud for our KB, but this is literally the only feature that is blocking me from moving the KB over to HubSpot. If you don't have a lot of files you embed in KB articles then the HubSpot KB is really really nice. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I now have a dashboard that shows me the backlog of work my team has as well as the revenue we've made for the year and the dashboard allows me to quickly and easily make sure that work is distributed evenly in the team. The dashboard is beyond fantastic. ### 35. Exactly what our CSM team needed! **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo H. | Customer Success Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** We’ve been using HubSpot’s Customer Success workspace, and it’s already improved how we manage the customer lifecycle by giving our team one place to track engagement, centralize data, and automate key follow-ups so nothing slips through the cracks. The Fathom integration has been a huge bonus because it brings call summaries and action items directly into HubSpot, which reduces manual data entry and helps us prioritize and follow up with clients more effectively. **What do you dislike about HubSpot Service Hub?** I really like the direction HubSpot is taking with the Customer Success workspace, but it still feels a bit unfinished. Some of the key features, like health scores, aren’t fully accurate yet or could have more customization options, which makes it harder to rely on them for decision-making. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I has helped us stay more proactive with customers by automating recurring check-ins and surfacing key account data in real-time. This reduces busywork and gives our CSMs more time to focus on delivering value instead of chasing down information. ### 36. Easy to Use and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** As someone who relies heavily on organization, communication, and visibility across teams, HubSpot has been an incredibly valuable tool in my day-to-day work. One of the things I appreciate most is how user-friendly and intuitive the platform is. Whether it's logging communication, tracking progress on tickets, or managing contacts, HubSpot makes it simple and efficient. The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture. Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable. Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow. **What do you dislike about HubSpot Service Hub?** The mobile app is helpful on the go, but it lacks some of the functionality of the desktop version. Expanding capabilities—like easier access to dashboards, ticket editing, and reporting—would improve the mobile experience. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Overall, Service Hub makes support work more structured, trackable, and responsive. It’s helped me be more organized, more confident in follow-through, and better positioned to support both the team and our customers. ### 37. The best CRM on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** What I like best about HubSpot Service Hub is how seamlessly it ties everything together - tickets, chats, emails, knowledge base, all in one place and connected to the CRM. It gives the whole team visibility and context without having to dig. The automation and reporting features are solid too, which helps us stay on top of SLAs and improve support without extra overhead. **What do you dislike about HubSpot Service Hub?** What I don’t love about HubSpot Service Hub is that it offers a bit less customization and flexibility compared to something like Salesforce. You can’t tailor every single detail, especially when it comes to complex workflows or deeply customized ticketing setups. That said, it’s way easier to use right out of the box, and for most use cases, it does exactly what we need without a heavy lift. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub is helping us streamline client success by keeping all our communication, support tickets, and client history in one place. It gives our team full visibility into each client relationship, which makes it easier to stay proactive, follow up on issues, and deliver a more personalized experience. The automation and reporting tools help us stay efficient and track how we’re doing, so we can keep improving our service without adding complexity. ### 38. Hubspot is a great program for any company! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Everything is designed to be very clear. Furthermore, it is very easy to use and beginner-friendly! The search function with filters is very practical and you can find your way around easily! Customer support is significantly facilitated by this! We use this tool in our company every day and for several hours, so it's great that everything runs smoothly and is well-organized. The implementation of the tool is successful. The integration with customers is great and I couldn't imagine a better tool for customer support than Hubspot! **What do you dislike about HubSpot Service Hub?** With a very large number of messages, there are minor lags, which shouldn't be too bad. But I'm also talking about 70-80 messages plus. Otherwise, everything runs very smoothly. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Many customers from all over the world, and Hubspot naturally establishes the connection between them and our company to smoothly advance customer service. Customers can contact us directly in various languages from around the world, and we help them immediately with any issues. ### 39. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** HubSpot has been a solid tool for our team—especially when it comes to reporting. Building custom dashboards and pulling relevant data is quick and painless, even for non-technical users. The user interface is clean, intuitive, and easy to navigate across all modules (Sales, Marketing, etc.). It makes managing contacts, tracking deals, and monitoring performance straightforward. Highly recommend it for teams that value ease of use and clarity in their CRM. **What do you dislike about HubSpot Service Hub?** Not much—HubSpot Service Hub works well overall. If I had to nitpick, some of the more advanced automation features can require upgrading to higher tiers, which might not be ideal for smaller teams. But for most use cases, it delivers what you need out of the box. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us centralize all customer support interactions in one place, making it easy to track tickets, respond faster, and ensure nothing falls through the cracks. The automation tools save time by routing tickets and sending follow-ups, and the knowledge base lets customers help themselves. Overall, it's helped improve our response times, team productivity, and customer satisfaction. ### 40. Honest Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Hristo K. | Senior Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about HubSpot Service Hub?** I love using the tickets! I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally. **What do you dislike about HubSpot Service Hub?** Tickets get reopen when they shouldn't. Sending emails that were previously assigned to some of my colleagues are using automatically their ¨sender¨ domain, which I believe should be automated (not manually adjsuted), to be sent from the correct domain. When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation. Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case. I assume a simple integration with our Google Calendar should automate this. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Easy monitoring of everything, easy sharing of tickets between all members, adding comments and tagging each other and more ### 41. Complete platform with integrations available **Rating:** 5.0/5.0 stars **Reviewed by:** Hefziba E. | Customer Success Community Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about HubSpot Service Hub?** The available integrations and the ability to easily import our client data make it so much easier to track credit scores and streamline our workflow. I use HubSpot daily for communication and client tracking. The integrations I have access to help me get through my daily tasks with ease. Whenever I’ve reached out to customer support, I’ve received fast responses—and more importantly, real help. I also really like the Help Center; most of the answers are already there, but if you ever need to talk to someone, their team is awesome! **What do you dislike about HubSpot Service Hub?** At the moment, nothing comes to mind. Based on what I’ve been using so far, the platform has been effective for my needs. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I talk to customers a lot, and being able to track conversations—and even see when clients have read my emails—is something I didn’t have before. Now, I can track those conversations, set follow-up tasks for myself, and stay organized with ease. Setting up workflows to track customer milestones and celebrate them has also made my job so much easier—no more managing everything in spreadsheets! We're also starting to implement client scores, which I think is the best feature HubSpot has to offer. It’s definitely going to be a game-changer for us! It’ll help us build better rapport and easily identify which customers need a little extra support. Right now, we’re doing all of that manually, so this will make a huge difference in how we work. ### 42. Superb updates **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Service Hub has now come of age. Over the past year, the updates have made a tremendous difference to the clients who've adopted it. Customer agent has to be one of the most powerful tools that is still not fully understood - using a vectordb to store the relevant information allows the AI to cook the ingredients and deliver a appropriate meal, every time. **What do you dislike about HubSpot Service Hub?** Right now there's nothing in particular that I think needs to change, except maybe for customer understanding through appropriate educational resources. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We currently have our own customer agent on our website with a crafted knowledge base underpinning it. With the recent updates of being able to ask for an email address early on in the conversation, we're excited to explore how we can use this for lead generation. ### 43. Best Database management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath S. | Business operations sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about HubSpot Service Hub?** Best for reporting and analytical review **What do you dislike about HubSpot Service Hub?** As of now i didnt find any unlike features of hubspot **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot helping us in sales pipeline management, tracking the sales progress. Also hubspot provides the best reports & analytical dashboards which is helping us in tracking the sales reps performance ### 44. HubSpot Makes Our Team More Efficient and Customer-Centric **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail W. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about HubSpot Service Hub?** I love how seamlessly tasks, conversations, and integrations work together. Being able to sync with platforms like Gmail and Slack keeps everything connected and reduces manual work. The task feature helps me stay on top of follow-ups and ensure nothing falls through the cracks. It’s also great having the shared inbox, tickets, and workflows all in one place to keep our team aligned. **What do you dislike about HubSpot Service Hub?** The transition from another platform could’ve been more seamless—importing historical data and setting up equivalent workflows took more manual work than expected. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps me stay on top of a high volume of operational tasks and communication without letting anything fall through the cracks. I use it to coordinate across multiple stakeholders—and having tasks, email threads, notes, and ticket history all in one place makes that possible. The integrations (like Gmail and Slack) keep everything connected and cut down on back-and-forth. It’s especially helpful for tracking teacher performance, student issues, and course logistics at scale—so we can respond faster, follow up consistently, and keep things running smoothly without relying on memory or spreadsheets. ### 45. Hubspot review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about HubSpot Service Hub?** Is not as easy to create reports to track my team's performance. **What do you dislike about HubSpot Service Hub?** Make the reports creating section easier to use **What problems is HubSpot Service Hub solving and how is that benefiting you?** We can have a better follow-up with clients support, we have a centralized place to have their information as well and feedback ### 46. we are using hubspot as part of crm **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmik G. | customer tech support., Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about HubSpot Service Hub?** ease of use we are using hubspot for customer support tickets creating where we are replacing instead of crm where its used everyday , the best about its we can attach the image, also which is already integrated with jira due to same it helps to create the ticket for developer right away from hubspot. **What do you dislike about HubSpot Service Hub?** a bit lengthy process while creating the ticket. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We are using the hubspot services to replace the crm, also we are using to create tickets directly to developer where its integrated with jira which is very helpful. ### 47. Service Hub & Homeowners - Real Estate Canada **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** We likw the ability to integrate our custom homeowner property management tool into hubspot and be able to triage homeowner inquires and issues in real time. We also use service hub to manage our property issues, locations, and communications. The Kanban board has been super useful in managing ticket stages and pipelines. **What do you dislike about HubSpot Service Hub?** Some of the built in function like the customer portal and private content functions we used in the past to manage homeowners but the tool was very finiky and not great for customizations. We had to build another tool to manage that aspect better. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Being able to manage thosands of tickets and homeowner inquires has been great. the ease of use for our service teams to easily manage all homes and homeowners across objects is great as well. ### 48. Good and Becoming Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about HubSpot Service Hub?** The software offers a great deal of customization, provided you know where to look for it. The conditional logic is simple and built in as a base feature which I really appreciated. **What do you dislike about HubSpot Service Hub?** Every now and then, I encounter features that are standard in other CRMs focused on support, but don't seem to come as intuitively in the HubSpot service UI. However, I find that these instances are becoming increasingly rare as time goes on. **What problems is HubSpot Service Hub solving and how is that benefiting you?** This is the first time our company has used a CRM that unifies both sales and support. HubSpot helps to strengthen a lot of the week links that we had in our onboarding and ordering processes. ### 49. Streamlined Support and Seamless HubSpot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Satyajeet P. | Sr. Web Designer | Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about HubSpot Service Hub?** It improves response time, consistency, and customer experience while staying simple and well-integrated with the rest of the HubSpot ecosystem. **What do you dislike about HubSpot Service Hub?** It’s excellent for centralized, streamlined support, but advanced teams may feel limitations in customization, reporting depth, and pricing flexibility. **What problems is HubSpot Service Hub solving and how is that benefiting you?** For me, this means faster issue resolution, better prioritization, and more consistent customer communication. Having a complete customer timeline helps deliver more personalized support, reduces errors, and improves overall customer experience while keeping the workflow organized and efficient ### 50. Very intuitive and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Miriam G. | Junior 2, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HubSpot Service Hub?** What I value most is its intuitive interface and the way it centralizes all the information, which greatly facilitates coordination between teams and the planning of formal activities. Additionally, the automations and reminders have optimized our internal processes, allowing us to save time and reduce errors. **What do you dislike about HubSpot Service Hub?** Sometimes the loading of certain functions is a bit slow, especially when handling many records at the same time. Also, some more advanced customizations require technical knowledge or external support. **What problems is HubSpot Service Hub solving and how is that benefiting you?** One of the business problems that HubSpot Service Hub helps to solve is the difficulty in efficiently tracking internal or external requests and communications. ## HubSpot Service Hub Discussions - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [When will Service Ticketing be available in iOS mobile?](https://www.g2.com/discussions/when-will-service-ticketing-be-available-in-ios-mobile) - 1 comment, 1 upvote - [Is there a time when they can fix the issue with emails that are cc'd to be added to the system?](https://www.g2.com/discussions/is-there-a-time-when-they-can-fix-the-issue-with-emails-that-are-cc-d-to-be-added-to-the-system) - 1 comment, 1 upvote - [Do I have access to see the intervals of tickets coming in and who are the people hubspot is assigning these tickets to?](https://www.g2.com/discussions/do-i-have-access-to-see-the-intervals-of-tickets-coming-in-and-who-are-the-people-hubspot-is-assigning-these-tickets-to) - 1 comment, 1 upvote - [View HubSpot Service Hub pricing details and edition comparison](https://www.g2.com/products/hubspot-service-hub/reviews?_hsmi=169301314&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A32%3A32+-0500&secure%5Bsession_id%5D=5d382de6-fae5-488a-9da0-908dd90f9801&secure%5Btoken%5D=0dce4aef87ae19128f4b31b0dd5f5227bcf811f0d8bddb2cf3a90827f5fd51c0&format=llm_user) ## HubSpot Service Hub Integrations - [8x8](https://www.g2.com/products/8x8-2025-10-08/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) - 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Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - 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Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top HubSpot Service Hub Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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