I find HubSpot Sales Hub to be very simple and easy to use, with not much to navigate. It integrates a lot of stuff, which is great because everything is all in one place, and I don't need to move between multiple different tools. I appreciate that it integrates with my dialing tool, Orem, making it easy to do big dials and tasks. The ability to handle email tasks directly within HubSpot is also great. I like the lead functionality and the ability to convert deals, which is super nice. Review collected by and hosted on G2.com.

If there were more clear steps on how to do things, it would definitely be more efficient and effective. Having a directing path on how to do things, where to start, what to do, would be nice. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how it centralizes the entire sales process in one platform. The pipeline management is intuitive, the email tracking and automation tools save a significant amount of time, and the reporting features make it easy to monitor team performance and lead activity in real time. Review collected by and hosted on G2.com.

One downside of HubSpot Sales Hub is that some of the more advanced automation, reporting, and customization features are locked behind higher-tier pricing plans, which can become expensive as a business grows. While the platform is very powerful, scaling usage across larger teams can significantly increase monthly costs. Review collected by and hosted on G2.com.

I really like HubSpot Sales Hub's user-friendly interface, as it is easy for my team, who aren't professional techies, to master without extensive training. The automated follow-up function is incredibly practical, allowing us to preset schedules, standard messages, and reminders, making our outreach stable and reliable. I appreciate the flexible pipeline customization feature, which lets us tailor sales stages and tags to fit our specific business processes and needs. The intuitive data analysis and visual dashboard help me track team performance and deal progress effortlessly. Plus, its integration with other tools like Microsoft Teams and cloud document tools ensures smooth synchronization and improves efficiency. We're able to streamline our entire sales workflow, standardize client development, and enhance productivity with HubSpot Sales Hub. Review collected by and hosted on G2.com.

To start with, the tiered pricing structure is really unfriendly for small and mid-sized teams like us. A large number of practical advanced sales management functions, including sophisticated lead scoring rules, bulk customer field editing and advanced sales activity tracking, are locked in high-priced paid plans. As a local internet company with only 11 to 50 employees, we have a relatively limited annual operational budget. It is too costly for us to upgrade to the premium version just to use a few targeted advanced features, while the basic version is lacking in many practical functions we actually need, making it hard to strike a good balance between usage demands and cost control. Secondly, the software lacks sufficient localized optimization for European and especially German local business scenarios. Most of the built-in default email templates, business follow-up scripts and customer classification standards are designed mainly for mainstream American business modes. These contents do not match the formal and rigorous communication habits of local German corporate clients at all. Every time we carry out external business outreach and customer follow-up, we have to spend extra time rewriting content, adjusting language styles and modifying classification labels manually, which wastes a lot of our daily working time and reduces overall work efficiency virtually Review collected by and hosted on G2.com.

The UI is easy for first-time CRM users and largely self-explanatory. It integrates well with other products, and the migration process is straightforward. That said, I faced performance issues due to slow load times and a search function that doesn’t feel very refined. Compared with newer CRM players, it also feels a bit obsolete when it comes to artificial intelligence features. Support is average. Review collected by and hosted on G2.com.

The AI features feel obsolete. The search feature gives inaccurate results when working with a large database. The dashboard and account page also feel cluttered, which makes it harder to navigate and find what I need. Review collected by and hosted on G2.com.

What i like best about Hubspot sales hub is how easy it is to track leads, emails and followups from one place. The UI is cleanand simple to navigate, so the team was able to adapt quickly without maching training.The email tracking and deal pipeline features are especially useful in day to day sales activities because they give clear visibility into customer interactions and pending opportuntities. Integration with email tools also works smoothly, which saves time and reduce manual updates. Review collected by and hosted on G2.com.

One thing that could improve in Hubspot sales hub is the pricing, especially when additional users or advanced features are required.Some reporting and automation configurations also take time to set up properly if the workflow is more complex. The platform is generally east to use, but certain customisation options can feel limited unless you move to higher tier plans. AI related suggestions are helpful in some areas, though they still feel basic for more advanced sales use cases Review collected by and hosted on G2.com.

I find the import and export feature, where I can export all the companies we've contacted during our outreach activity, really nice and effective. We also have a lot of advanced experience with it, which helps a lot in sorting down what kind of people or companies we want to interact with. The initial setup was quite easy; it wasn't difficult at all. Plus, the customer service team is engaging and interactive with any issues that I face, which really helps. Review collected by and hosted on G2.com.

I think HubSpot Sales Hub can be improved by having a feature where it can be added as an extension to Excel. It would be helpful if changes made in Excel could be automatically updated in HubSpot, so I don't have to switch back and forth to do the activities. Review collected by and hosted on G2.com.

As a RevOps consultant, the pipeline visibility hands down. Seeing deal stage duration, rep activity, and forecast accuracy all in one place, without stitching tools together, is what makes HubSpot Sales Hub genuinely useful day to day. Review collected by and hosted on G2.com.

The reporting customization hits a ceiling faster than it should. You can build solid dashboards, but the moment you need something slightly non-standard like multi-touch attribution or complex cross-object reports, you're either exporting to Excel or paying for Operations Hub on top of everything else. Review collected by and hosted on G2.com.

I like that HubSpot Sales Hub is very user-friendly, the interface is very easy to use and is highly customizable to one's needs. Also, the ticket tools, assigning tickets to people, being able to consult the companies they have, the deals, and the projects are great advantages, as well as the fact that it integrates well with other tools. Review collected by and hosted on G2.com.

Suddenly, when creating companies or businesses in the system, it allows creating many duplicates with the same name more than once. It would be good to implement a filter or a way to create a company, but not more than once, because that ensures the data remains clean. Review collected by and hosted on G2.com.

I feel Hubspot is the best CRM for any sales process and outreach. Why is because of the User interface how Accounts and relevant contacts are mapped. Stages - with exact points to follow. All user friendly features which will gather company's logo and a lot more. Easy to integrate with any Lead generation apps like Apollo.io. All comes with a pay as you go model and a reasonable pricing. The AI features and which supports seamlessly with any documentation. When it comes to performance there is always a lag in loading and UI gets struck sometimes which needs to be fixed. Review collected by and hosted on G2.com.

Lagging issue and screen gets struck sometimes and requires refresh which will mess up my list view again Review collected by and hosted on G2.com.

I like how HubSpot Sales Hub allows us to run reports, adjust processes, and communicate with the whole team. It keeps our follow-ups consistent and can be automated, and there is a history for each deal. It helps us track our deals from start to finish and every lead from just being interested to making a purchase. It's our source of truth, solving most miscommunication and ensuring no one gets forgotten. Review collected by and hosted on G2.com.

Information can get buried in the notes. Review collected by and hosted on G2.com.