What I like most about HubSpot is how user-friendly it is for marketing professionals. With other CRM tools, I often find them hard to understand; they come with millions of options, which can make it overly complex to find what I’m actually looking for. On top of that, HubSpot’s AI functionality is absolutely amazing. When I ask questions, I don’t feel like I’m talking to a bot, and it genuinely helps me solve my challenges without needing to escalate anything to their support team. And when I do need support, they’re great to work with and very fast. Overall, I’m happy to be sailing on the HubSpot boat again. Review collected by and hosted on G2.com.

The only thing that comes to mind is the pricing difference between the starter package and the professional package. It's an insane increase (from €20/mo to €880/mo which makes scaling for a smaller business quite challening. It would be great if there was a package in between. Review collected by and hosted on G2.com.

Hubspot helps us to bring ongoing optimization to our sales processes to run them as smoothly as possible!

It is easy to use, friendly support team who get back in a reasonable time to fix our issues. There are so many 3rd party software that we can integrate with Hubspot. There are so many advanced workflows that we use for automation to reduce the manual work of our employees and hence boosting the productivity. We run it on a daily basis. Review collected by and hosted on G2.com.

probably more functionality in the pro subscription, for example, IVR for calling Review collected by and hosted on G2.com.

I enjoyed the talk-to-text feature on the mobile app for HubSpot Sales Hub. After visiting a client, I just open up the app and talk to the microphone, making it very straightforward. I also like the simplicity of it, referring to it as a 'simple stupid method'. Additionally, the initial setup of HubSpot Sales Hub was very straightforward. Review collected by and hosted on G2.com.

There's a few too many tabs of ZIP code and business types, and it's a little wonky and clunky when I'm trying to enter these things. I wish there was just a form that you put in the company address, ZIP code, all in one location instead of putting it in different line items. Review collected by and hosted on G2.com.

I really like the automation tools on HubSpot Sales Hub. They are the best tools on the platform and ensure seamless task creation, tracking, and execution. This allows our sales team to handle high volume inquiries efficiently. The reporting tools are also impressive as they let us track efficiencies, particularly relating to individual team members and revenue trends. The integration with critical marketing channels means we don't have to do any manual data entry. Plus, the reporting dashboard is a great feature for tracking individual and team-wide performance and observing revenue trends. These features have made our processes more efficient and have helped us in making strategic decisions by quickly reading trends. Review collected by and hosted on G2.com.

I wish there were more native integrations that don't require third-party services like Zapier, especially without additional costs. Being able to integrate directly with marketing channels and other CRM or human management systems without significant costs or third-party involvement would be beneficial. Additionally, setting up the foundation was seamless, but migrating data points using a third party was difficult and costly. Review collected by and hosted on G2.com.

Feature rich with great flexibility for a number of use-cases, from simple and straightforward enterprises to broad and complex organisation, I'll be surprised if what you need to achieve from a sales/marketing management perspective can't be done with HubSpot Sales Hub. The UI is really nice, it makes digesting the various features and tools nice and easy, even for users with a little less technical know-how. This makes implementation easy, including integrating with external tools. Review collected by and hosted on G2.com.

One of the pros is just how feature-rich it is, but this can also be something I found a bit frustrating in the past. The initial onboarding is great, but that falls off when it comes to setting up more advanced features of Sales Hub. While setting up something new, for example, it can sometimes feel a bit unclear what you'll achieve by going through the various steps and what affect that will have on other parts of Sales Hub. I think just a little bit clearer documentation, which is country-specific, would be useful. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how it keeps everything organized in one place while still being easy to use. The email tracking, pipeline management, and automation tools make it much easier to stay on top of leads and follow-ups without things slipping through the cracks. I also like that it gives clear visibility into where deals stand and helps streamline communication across teams. Overall, it saves time, improves workflow efficiency, and makes relationship management feel much more seamless. Review collected by and hosted on G2.com.

One thing I dislike about HubSpot Sales Hub is that some of the more advanced features and reporting tools are locked behind higher-tier pricing plans, which can make it expensive as teams scale. It can also feel a bit overwhelming at first because there are so many tools and customization options, especially for newer users. Additionally, some automations and workflows can take time to properly set up and optimize. Review collected by and hosted on G2.com.

What I like most is that it genuinely reduces the amount of busywork for our sales team. I was able to automate a lot of it using our custom n8n flows that we integrated. The native automation features are also quite good, especially for smaller orgs with fewer resources or bandwidth to build and maintain custom, integrated automation workflows. I also really like their academy and the certificates they give out, and I’ll try one if I ever get the time Review collected by and hosted on G2.com.

We weren’t able to use some of the more advanced and useful automation features because they were paywalled on a higher plan, so that was a bit of a limitation for us. Also, some of the customization options can be too complex for a typical sales team to handle on their own, so you’d likely need support from analytics or dev folks to set them up properly Review collected by and hosted on G2.com.

Improved experience overall. They keep refreshing the Workspace, which gives rep a great overview of what they should focus on and how. Target accounts are also great, and all the insights within Review collected by and hosted on G2.com.

More flexibility on the forecast would be nice. Right now it is quite rigid, and the logic doesn't necessarily make sense (e.g. reps can update the forecast per month, and per quarter, but if you change one of them, the math doesn't add up at all).

Sending meeting invites via Hubspot has been a pain lately. When selecting "Teams" as the platform, the conference link is attached in a weird way that makes all invites go to spam, so we had to stop using it and go back to outlook. Review collected by and hosted on G2.com.

I love the ability to see and do everything in one spot. For all information, we have a single source of truth, and it eliminates guesswork. Review collected by and hosted on G2.com.

It can be difficult to catch on to and learn. Once you've gotten the past the learning curve, it's very intuitive. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is its comprehensive all-in-one structure and easy-to-use layout, which fits our insurance daily operations perfectly. It consolidates customer profile management, insurance deal tracking and internal team collaboration onto one unified platform. I can check policy consultation records, follow-up progress and client demands in one place, greatly streamlining my daily operational management work. The interface is quite intuitive. Even team members who mainly handle policy verification and premium settlement can master basic operations swiftly, so we barely waste time on lengthy technical training. I highly value its practical automation functions. It automatically updates deal phases and sends follow-up reminders for pending insurance cases, cutting down loads of repetitive manual logging work. This lets our team devote more energy to communicating with clients and tailoring proper insurance coverage plans. Besides, the flexible reporting function works really well for our business. I can generate targeted reports to analyze policy signing volume, customer group distribution and team service efficiency, providing solid basis for us to optimize service strategies and deliver more reliable local insurance services. Review collected by and hosted on G2.com.

First of all, creating highly customized business reports is pretty tricky for our team. The ready-made report templates inside the system only cover general sales data and can’t align with our exclusive statistical standards for the insurance business. Whenever I need to sort out quarterly policy signing volume or overdue payment records, I have to spend ages adjusting fields and setting screening rules step by step, which wastes lots of working time. Secondly, the tiered pricing setup brings obvious limitations to our medium-sized team. Basic version tools satisfy simple client recording needs, yet useful advanced functions such as precise customer grouping by insured amount, intelligent automatic deal pushing, and multi-dimensional data analysis are only accessible on high-cost paid plans. Every time we hope to refine client screening and workflow efficiency, we face a sharp rise in subscription fees, making us hesitate to expand functional usage freely. Review collected by and hosted on G2.com.