HubSpot’s AI features, especially Breeze Assistant and Breeze Customer Agent, have made my day-to-day CRM work much smoother and more efficient. Breeze Assistant helps me with everyday tasks like summarizing customer information, drafting content, organizing follow-ups, and supporting sales, marketing, and service-related workflows.

what I like most is that it saves time on repetitive tasks and helps me stay focused on the work that actually needs my attention. Breeze Customer Agent is also very useful because it can respond to customer questions using our business content, which makes customer support faster and more consistent.

Overall, these features make HubSpot feel more modern, practical, and easier to use in daily work. They reduce manual effort and give me more time to focus on important tasks, customer relationships, and business growth. Review collected by and hosted on G2.com.

This is totally my personal pespective i found the pricing a bit too high , i have opted for AI features so i pay the price , but if they make it a little lighter on the price that be great !!! other than that its great Review collected by and hosted on G2.com.

I use HubSpot Sales Hub as a CRM for our clients. It helps me track activity and follow up requirements efficiently. I like being able to add tabs or import CSVs, which is handy for organizing information. The deal feature is useful, especially as I navigate through adding client details. The initial setup was easy because the admin handled it, making it a smooth transition from using a spreadsheet and a website. I also appreciate its integration with dialing and email, which streamlines communication. Review collected by and hosted on G2.com.

It's kind of complicated to understand at first. It would be improved if there's like an AI chatbot in HubSpot directly. It would be easier to ask AI to assist you in finding the information you're looking for than going to the search button which gives you a lot of options that cause confusion. Review collected by and hosted on G2.com.

I primarily use HubSpot Sales Hub for streamlining our sales processes and managing customer relationships more effectively. It helps our sales team with tracking leads, automating follow-ups, and analyzing sales performance. I like that it makes it easier for us to manage our pipelines, due dates, and set automations for helping us get on top of our work. These features make it valuable as we are not losing leads like we used to because they were getting lost in a long list that we couldn't properly manage on our old system. The automations also allow us to reduce administration work. Review collected by and hosted on G2.com.

I find the dashboards really restricting. They were a big reason why we went with HubSpot Sales Hub, hoping for better reporting on our leads and costs. But the dashboard filters can't be locked as global filters; they reset all the time and can't only be applied to specific reports within the dashboard. This means setting up reports for different divisions individually, which is tough, especially because HubSpot was pitched as a tool that offers amazing insights but is lacking due to these dashboard limitations. Also, the initial setup was extremely challenging because of integration issues with Simpro and the misleading guidance from our HubSpot partner. Review collected by and hosted on G2.com.

HubSpot Sales Hub stands out for its ease of use and intuitive interface. It makes it simple to manage contacts, track sales activities, and keep all customer information in one place. The email tracking, task management, and pipeline visibility features help users stay organized and follow up with prospects more effectively. Overall, it improves productivity without requiring extensive training. Review collected by and hosted on G2.com.

While HubSpot Sales Hub is a powerful platform, some advanced features can be difficult to fully utilize without additional training or higher-tier plans. Certain customization and reporting options may also feel limited for users with more complex requirements. However, for day-to-day sales activities, the platform remains highly effective and reliable. Review collected by and hosted on G2.com.

What I like most about HubSpot Sales Hub is how it keeps the entire sales process organised in one place. Having emails, follow-ups, tasks, and customer interactions all in a single platform makes it easier to stay on top of opportunities and build stronger relationships while saving time. Review collected by and hosted on G2.com.

One downside is that some of the more advanced features are only available on higher-tier plans, which can be limiting for smaller teams. That said, I think the core functionality is still very strong and easy to use. Review collected by and hosted on G2.com.

The Hubspot team has been making some great module changes in the past couple of years that are improving the overall use of the software, including object interfaces and workflow streams. Support is generally great - low level support from the team is helpful, and our CSM is essential, especially for use-case changes. Review collected by and hosted on G2.com.

I still wish there were more in-app callouts for individual users when major system changes happen, especially for users that don't log in every day. Pricing is difficult - there will be one thing that is locked behind an entire module paywall that would make a difference to the team, and that can mean we just aren't able to get that feature at all. Review collected by and hosted on G2.com.

Customizability, reliability, its complexity, and at the same time simplicity!

Also, Rubost API capabilities and integrations are awesome. Review collected by and hosted on G2.com.

To be honest, support and sales are not always well-trained on the actual capabilities of the platform.

There were many times that we called and asked for a solution, and the answer was either completely irrelevant, a cold “No, it’s not possible,” or a push toward another package that did not really fit our needs.

What was frustrating is that after a bit of struggle and our own investigation, we often found that there actually was a decent solution already built, or at least something clearly prepared and thought through by the HubSpot design team.

For example, as a landscaping company, we really wanted to run the business in an address-oriented way. At first, it seemed like that was not possible. I spoke with sales multiple times, and there was no obvious solution presented to us. In the end, we did our own due diligence, realized that upgrading to Sales Enterprise would give us access to custom objects, and basically sold the higher package to ourselves because it was actually the logical solution for our business.

So in that case, we were the ones acting like the knowledgeable salesperson, understanding the platform well enough to justify the higher price tier because it truly solved our problem.

And you know what the next pitch was after that? Marketing Enterprise! Which is completely irrelevant to us at our current stage.

In summary, I think it would help a lot if sales and support had a deeper understanding of the actual capabilities across the platform. They should try to put themselves in our shoes and tailor a real solution to our business, instead of just blindly offering more packages and trying to maximize the contract value without really considering what we need.

It should feel more like dealing with us as a B2B business with specific operational needs, not like a B2C retail sales process.

Also, on the product side, I wish the UI were a bit more customizable. For example, it would be nice to rearrange custom object cards more freely, customize CRM ribbon icons, and generally have a bit more flexibility in how pages are structured visually.

And please stop sending reminder emails to deactivated users. There was a reason behind those deactivations!

Overall, considering everything, you are doing a lot of things well, and I appreciate the work. Please keep it up. Review collected by and hosted on G2.com.

No major update to my review, but Hubspot continues to work great, with the biggest factor being it's flexibility and ease of use for generating reports and monitoring activity.

Hubspot overall thrives on customizability regarding what kind of data you wish to track and act on (i.e., custom properties). Considering my particular business has a lot of unique features to it, we use many custom properties and track things perhaps differently than a typical SaaS company would. With Sales specific functionality, I do like that it comes with many options already built-in, such as easy call logging and tracking via mobile, easily connect meeting links, and so on, without a specific need to use the marketplace to find other apps (but that's always an option). They have a great support team. Review collected by and hosted on G2.com.

No change here. It continues working well, but you have to always remember to keep data clean Review collected by and hosted on G2.com.

HubSpot Sales Hub is an AIO CRM tool that allows us to stay on top of our prospects without needing to go to multiple different websites to track the lifecycle of a customer Review collected by and hosted on G2.com.

Well many of the features are appreciated, I think HubSpot suffers from trying to do too much. There's many features that are completely useless, and some that WOULD be great but they're buggy / poorly developed. They also frequently re-work the UI which makes it confusing to navigate. Review collected by and hosted on G2.com.

I really like how easy it is to create custom dashboards in HubSpot Sales Hub, where I can easily see where my deals are and what stage they're at, allowing me to quickly access communications. It's great for both my manager, who can see my pipeline for long-term planning, and for me, as I can easily see where I stand in terms of probable profits for the month, day, or calendar year. The initial setup was relatively easy, as I just went through the client list to ensure that the information was current. Review collected by and hosted on G2.com.

I feel like the basic sales training only touches on a tiny amount of the capabilities of HubSpot Sales Hub, and I feel like I am not using it to my total capability. Review collected by and hosted on G2.com.