The ability to set up different types of meetings—both online and in-person—to customize the information included in invitations, to change schedules, and to allow participants to request changes to the schedule—all of these features make the tool, in our view, a perfect fit for our needs. Review collected by and hosted on G2.com.

Regarding the security section, while it is possible to set up a passkey, this can only be done on a mobile device. You should consider and evaluate the possibility of setting up the passkey for the browser being used (in the case of Google Chrome). Review collected by and hosted on G2.com.

A wide range of features and integrations that allow you to customize almost any business process, whether for a small business or a large one Review collected by and hosted on G2.com.

The interface and navigation within the user account are a bit complicated when you're just getting started with HubSpot, and it takes a little time to figure them out. Review collected by and hosted on G2.com.

HubSpot Sales Hub is super easy to use and helps keep everything in one place. I love how it tracks deals, automates follow-ups, and gives useful insights without needing to dig around. It really helps me stay on top of things and saves time. Review collected by and hosted on G2.com.

Some of the more advanced features are locked behind higher pricing tiers, which can be limiting. It also takes a little time to get used to all the features, but HubSpot’s guides and support make that easier. Review collected by and hosted on G2.com.

I find HubSpot Sales Hub easy to use, and I appreciate the most relevant features it offers, which help businesses effectively manage RevOps. I use it as a main database for prospecting, where it excels in storing and enriching prospect data collected through various channels. I also like how it automates sequences, sales, and outreach processes, making the whole sales and marketing process smoother. Review collected by and hosted on G2.com.

We faced many challenges related to automations and restrictions put on the Sales Hub Professional licenses. I found it difficult to incorporate simple workflow logic within Sales Hub Professional licenses, like nested if conditions for a regular user. Review collected by and hosted on G2.com.

I like how you can associate contacts with deals and companies. That way, if I'm looking at a company from a high level, I can understand what is happening. Are we proposing enough work? Are we proposing the right type of work? And what's winning? It helps us as a sales team understand whether our pricing work is correct and whether we're approaching different market verticals with the right proposals. It also helps quantify how much time we're spending and how much attention we're paying to customers in each market type, for the service we provide, specifically commercial cleaning. I also like the Breeze AI assistant to help understand what's going wrong if I'm stuck. As I was building out sequences, it was important that my email signature was accurate when the email was being sent through HubSpot, and I couldn't figure out where the edit needed to be since I couldn't do it directly in the sequence builder. Breeze showed me how to get to it within the manage email section. Review collected by and hosted on G2.com.

{"I wish there was a view to where it could be less information. It can be a little bit overwhelming how many opportunities are available.","Can I pause this?","I couldn't figure out where the edit needed to be. I couldn't do it directly in the sequence builder."} Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is its ease of use combined with strong performance and powerful automation capabilities. The platform is very responsive and reliable, even when managing larger pipelines, which makes day-to-day sales operations smooth and efficient. It centralizes emails, calls, and deal tracking in one place, significantly reducing manual work and improving visibility across the team.

Another major advantage is its wide range of integrations. HubSpot connects seamlessly with many commonly used tools, which makes it easy to fit into existing workflows without disruption and keeps all systems aligned.

From a pricing and ROI perspective, it offers solid value, especially considering the time saved through automation and the insights gained from its reporting tools. It helps teams operate more efficiently and close deals faster, making the investment worthwhile.

Additionally, the onboarding experience and customer support are very strong. The platform is intuitive to learn, and the available resources, documentation, and support team make it easy to get up to speed quickly and resolve any issues when needed. Review collected by and hosted on G2.com.

What I dislike about HubSpot Sales Hub is that some of its more advanced features can become complex to configure, particularly when it comes to automation and customization. While the platform performs well overall, there can be occasional limitations when handling highly specific or non-standard workflows.

From a pricing perspective, costs can increase significantly as you scale or unlock more advanced features, which may make it less accessible for smaller teams or companies with tighter budgets. The ROI is there, but it often depends on fully utilizing the platform’s capabilities.

In terms of integrations, although there is a wide range available, some integrations require additional configuration or third-party tools to work seamlessly, which can add complexity and sometimes extra cost.

Lastly, while onboarding resources are helpful, the initial setup and learning curve for more advanced features can be time-consuming. Customer support is generally good, but response times can vary depending on the issue and subscription level. Review collected by and hosted on G2.com.

Intelligence - HubSpot Sales give you great insights into how your prospects are engaging with Doucments they have been sent (Proposals or Brochures).

Prospect Activity Timeline - Each individual HubSpot Contact activity is tracked in realtime, which includes Email Opens/Clicks, Website Re-Visits and Document activity (as above).

Record Call Functionality - You can make outbound calls using HubSpot's free calling minutes included with your plan. You can also record the calls to each prospects HubSpot Timeline.

Assigning Teams - Setting up internal teams to manage different enquriy paths cuts out a lot of manual work.

Inbox - We have used HubSpot's Inbox funtionality to combine Website Live Chat + Bespoke Chat Channels + Facebook Messenger and Watsapp. This enables us to never miss an enquiry that comes in.

Ease of Integration - When setting up advanced features up for the first time, the auto setup features and copy code buttons are great and I often breeze through what I expected to be the hard parts.

HubSpot Academy - HubSpot's Online Training Academy platform is the best in the business, both for Agencies and for Clients who are starting their HubSpot journey. Review collected by and hosted on G2.com.

1. Cost, Cost, Cost - HubSpot are the only CRM I know that charge on both User Seats AND Contact records. There was a huge price increase that happened when seats became chargeable. This makes Professional licences very expensive and a considerable weigh up when clients are evaluating the use case scenario.

2. Monthly Price scales up hugely based on number of contact records utilised when on a lower licence - this is another reason clients are pushed towards the professional licences.

3. Automation can get expensive. You need to opt for Sales Professional to make full use of HubSpot's automation around Lead Scoring and lead behaviour.

4. Business Insights Data can often be wrong - this is drawn from acombination of UK Companies House and the main business domain so this data is often incorrecnt and aged.

The following are HubSpot Partner Program specific Dislikes:

1. Partner Program Commission Loss - we eventually signed up to be a HubSpot Agency Partner on the basis of good commissions and collaboration with HubSpot Reps on deals. Sadly the Partner program has been eroded over time for the smaller agencies, HubSpot are only interested in the Professional licence deals, which causes a lot of cases where commission isn't payable.

2. HubSpot Reps Contacting Prospective Clients.

HubSpot is often specified by us during our discussions with interested clients, clients will check out HubSpot’s website then be tracked and engaged directly by HubSpot before I can register the lead. I have often been in discussions with clients about the right software stack for them, only to find seperate meetings have been happening which muddys the water and convelutes my meetings. Review collected by and hosted on G2.com.

HubSpot Sales Hub makes it much easier to manage the entire sales process in one place, especially with lead tracking, email automation, and pipeline visibility. It brings more structure compared to juggling multiple tools.

The email tracking and follow-ups are particularly useful, helping maintain consistency without manually chasing every lead. The dashboard also gives a clear view of pipeline progress, making it easier to prioritize high-value opportunities. Review collected by and hosted on G2.com.

One thing that can be slightly challenging is the initial setup and learning curve, especially if you're new to CRM tools. Some features and workflows take time to fully understand.

Also, pricing can feel a bit high as you scale and need access to more advanced features. It’s a powerful tool, but smaller teams might find it less flexible from a cost perspective. Review collected by and hosted on G2.com.

I like that you can see a lot. It's very lightweight; it's simple and captures all intention. Sequencing is beautiful; notifications are beautiful as well. You get a lot of real-time information and the UI is easy to use. Customer support is amazing as well

Customer support is exceptional as well. I recently had a session with Maria Rodriguez on the CS team who walked me through a more complex workflow, stayed beyond what was needed, and made sure I could execute independently. That kind of support is rare and it reflects well on the whole product experience. Review collected by and hosted on G2.com.

Sometimes it is a little bit confusing on the middle bar around task type and whatnot in the CRM. It's a little bit confusing to learn at first but I got a hang of it and Customer Support is amazing. The UI around the top of the table view is a little bit messy or not messy but sometimes a little bit hard to navigate. The good thing is that Customer Support is really good Review collected by and hosted on G2.com.

It's easy to use, keeps all customer information in one place, and helps me manage my sales pipeline efficiently. Review collected by and hosted on G2.com.

While HubSpot Sales Hub is very complete, some advanced features have a learning curve. Also, certain reporting and customization options are only available in the higher-tier plans, which can be limiting for smaller teams. Review collected by and hosted on G2.com.