I like the ease and the way HubSpot Sales Hub can be optimized with marketing and customer service. That is, the sales department is not isolated from the other departments, but can be linked between marketing and customer service or retention. Furthermore, the change has been very good because now we can connect marketing, sales, and retention from a centralized CRM, which allows us to have organized data and perform different proposed analyses. The initial setup of HubSpot Sales Hub was easy, intuitive, and the Hootsuite Academy along with the support team helped us a lot. Review collected by and hosted on G2.com.

Although it is a tool that has many functions and is visually very well structured, I think the ease of use between contacts or the ease of searching could be improved. Sometimes one gets overwhelmed with so many buttons that one doesn't know what they are for. Review collected by and hosted on G2.com.

A great tool for improving alignment between marketing and sales, and for keeping both teams on the same page. I also appreciate the focus on UI/UX, integrations, performance, pricing/ROI, support and onboarding, and AI/intelligence. Review collected by and hosted on G2.com.

Reporting & Forecasting Depth

What works well:

The out-of-the-box dashboards are solid, and the custom reporting options are good.

Where it could improve:

I’d like to see more advanced revenue forecasting, especially multi-variable forecasting. Cohort analysis could also be easier to run and interpret. Attribution modeling needs to be stronger for complex B2B sales cycles, and cross-object reporting should be more flexible without requiring workarounds.

Overall, for data-heavy sales orgs, it doesn’t feel as robust as enterprise BI tools. Review collected by and hosted on G2.com.

What I like most about HubSpot Sales Hub is how it keeps the entire sales process organised in one place. It makes it easy to manage leads, track every interaction, automate follow-ups, and monitor pipeline progress with real-time reporting. The intuitive interface saves time, improves productivity, and helps ensure no opportunity is missed. I also appreciate how well it integrates with email, marketing, and CRM tools, making collaboration across teams seamless and allowing me to focus more on building relationships and closing deals. Review collected by and hosted on G2.com.

While HubSpot Sales Hub is a powerful platform, some advanced features are only available on higher-tier plans, which can be limiting. Certain customisations, reporting options, and workflow automations could also be more flexible. Additionally, the platform can occasionally feel slow when working with large volumes of contacts or complex records. Despite these drawbacks, its ease of use and overall functionality still make it an excellent CRM for managing sales activities. Review collected by and hosted on G2.com.

It is very easy to use and it brings all sales activities into one place. It helps in email tracking, meeting scheduling, deal pipelines, and automation helps to save time. It keeps overall sales process organized. It's very helpful in lead management. For me it's the best CRM which provides complete view of customer interaction. Review collected by and hosted on G2.com.

One downside is that some advanced features are only available in higher-tier plans which can be bit expensive for smaller business. Review collected by and hosted on G2.com.

I really value how clearly everything is structured in HubSpot Sales Hub. The sections are intuitive, so information does not get lost or buried, which makes it easy to stay organised and efficient. I also appreciate how well it integrates with the other tools I use, allowing for a smoother and more connected workflow. Review collected by and hosted on G2.com.

At times, I find that HubSpot Sales Hub could offer more flexibility to fully adapt to some specific workflow needs. That said, the team has been very open to feedback, and I appreciate their willingness to communicate and suggest alternative solutions when limitations come up. Review collected by and hosted on G2.com.

What I like most is how intuitive and clean the interface is, it doesn't take a lot of time to get used to it, even if you are not super technical. As a Business Development Executive, I use it daily for tracking emails, managing deals, and the integration with Gmail makes it seamless. Review collected by and hosted on G2.com.

I have noticed that some features, like advanced reporting or certain automation tools, are locked behind higher-tier plans. For small teams or startups, that can be a bit limiting. Review collected by and hosted on G2.com.

I save time with the platform's navigation, which makes it easy to move through without searching for what I need. I value the flexibility to adapt reports and dashboards to whatever question I have. The sequences feature is straightforward to build, clone, and adjust, keeping me engaged with my clients automatically. AI assistance is handy for a second opinion. I appreciate the quick and genuinely helpful support whenever I reach out. Moving from a contact record to their full history-every email, viewing, and note-all in one place, allows me to continue conversations smoothly when a buyer or seller calls unexpectedly. Review collected by and hosted on G2.com.

The depth of features is a double-edged sword, since getting the most out of the platform takes real time to learn, and I suspect I still use only a fraction of what it offers. Some of the more powerful reporting and automation sits behind higher tiers, which is worth weighing up for a smaller operation. I have also found that once you have built out a fair number of sequences and properties, keeping everything tidy takes a bit of discipline, or the workspace starts to feel cluttered. The area I'd most like to see improved is onboarding into the advanced features, ideally guided, role-based walkthroughs. Review collected by and hosted on G2.com.

I wouldn’t use any other CRM—HubSpot has everything I need, and the Sales Hub is truly stellar. The pipeline management saves me a ton of time and keeps me focused on the right priorities. The automation also works really well, letting me personalize outreach while still automating follow-ups with prospects. Review collected by and hosted on G2.com.

It can be a learning curve if you’re not familiar with HubSpot, but that’s because it is a powerful tool with a lot of customization. The goals and forecasting tools could be a little easier and I wish you could track custom goals in Sales Hub Professional. Review collected by and hosted on G2.com.

Logistics basically requires two things in your job: first is sales, and second is smart work. I have used Hubspot Sales to pitch my sales ideas and to plan with various shipment dealers. It also helps me create solid sales notes and keep records for different strategies, which somehow results in increasing our business. A person cannot remember every single client they need to approach, or what conversations they had previously. But there’s no need to worry—Hubspot records and saves every detail, which helps you get a clear picture. Review collected by and hosted on G2.com.

The cost of the application is somehow little bit expensive as compare to the other applications in the same format. If. It generally downgrade the premium features charges then there is nothing that can stop it for being very helpful. Review collected by and hosted on G2.com.

its easy to use and offers many solutions for me, the SEO analysis tool and ad campaign setup and email marketing so their CRM is very effective. i like the marketing analytics they have which is enriched with data .i used the lead management and also the tracking feature helped me a lot as a company with product to sell . Review collected by and hosted on G2.com.

bit complicated and also slow support response , which can effect the business , also the platform stuck at refreshing point , the UX/UI is a bit unprofessional for a platform like this with too many orange coloring , the pricing is also a bit high after the free trail ends ,as for integration i faced problems connecting it to LinkedIn for ads . Review collected by and hosted on G2.com.