HubSpot Sales Hub Reviews & Product Details

Enterprise Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The email tracking/logging & intelligent contact info fill is great as well as the customizable sequence capabilities are super helpful for prospecting too!!

Also, really like the flexibility of making Account/Company as well as Contact views include fields most relevant to the HubSpot user (me).

The layout & filtering of activity is really super beautifully designed too - between Call, Email, Meeting, Notes, etc. Really great work!

Lastly, the Book a Meeting feature/integration is really incredible too. Had a lot of prospects quickly find time on our calendars & book intro calls, tech sessions, etc. works great with gmail & the calendar!!

Love these features!! Super solid tool :)

Thank you TeamHubSpot!! Review collected by and hosted on G2.com.

What do you dislike?

I wish that there was a feature that enables you to automatically exclude holidays from the email sequence campaigns.

Other than that, really no complaints... Cannot think of anything else I am not fond of. really really great tool!

Thank you again Team HubSpot!! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely check this tool out first! It is a one stop shop for your needed Marketing tools/solutions & your Sales CRM too!! Probably much more capabilities I have yet to use too :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prospecting, Customer Engagement,Account Based Marketing, Deal Tracking, Enhanced Team Collaboration,

Also using this to effectively drive territory focus plus alignment between Sales Account Executives & Business Development Representatives.

Benefits include:

More engaged Accounts/contacts as well as better deal forecasting (increased sales!)

Better visibility into prospecting & what is working

Great team collaboration features too!!

Better time management & overall organization.

Increased commission checks ;)

Great solution & integrations!!! Review collected by and hosted on G2.com.

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HubSpot Sales Hub Overview

What is HubSpot Sales Hub?

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams. Sales Hub is built on the HubSpot CRM platform where customer data, tools, and teams come together to create a single source-of-truth for unprecedented sales rep efficiency. When using the full CRM platform, reps can get richer insights, warmer leads, and aligned enablement materials to help them operate at max efficiency. Plus, tap into our expansive ecosystem of app and solutions partners to craft an exceptional end-to-end customer experience. Whether it’s strategies, services, or software — HubSpot allows you to scale your company, not complexity. HubSpot has everything you need to grow better.

HubSpot Sales Hub Details
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
Product Description

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams.

How do you position yourself against your competitors?

With HubSpot, you don’t have to settle for the status quo -- Our CRM platform is built differently. Where other systems are cobbled together with their growth in mind, HubSpot was crafted in-house with your growth in mind. It combines uncompromising power with ease-of-use for software that’s cohesive, not clunky. Flexible, not frustrating. And empowering, not overpowering.

Adapt quickly with a flexible system that allows you to architect your business exactly as it appears in the real world... without months of custom dev work. Achieve unparalleled alignment across front-office teams with natively built marketing, sales, and customer service tools and a thriving ecosystem of integrations. And achieve adoption like you’ve never seen, with an easy-to-use and delightful UI.

Experience a CRM platform that makes it easy to create remarkable customer experiences as you scale and get your flywheel spinning faster and faster. Grow Better with HubSpot.


Seller Details
Seller
HubSpot
Ownership
NYSE:HUBS
Company Website
Phone
+1.888.482.7768
Year Founded
2006
HQ Location
Cambridge, MA
Total Revenue (USD mm)
$674
Twitter
@HubSpot
814,418 Twitter followers
LinkedIn® Page
www.linkedin.com
5,055 employees on LinkedIn®
Description

HubSpot is a CRM platform for scaling companies that serves as a single source of truth for
managing customer relationships. Today, over 95,500 customers in more than 120 countries
use our CRM platform’s combined power of Marketing Hub, Sales Hub, Service Hub, and CMS
Hub -- allowing you to adapt quickly, align your teams, and achieve adoption like never before.
Simply put, HubSpot gives companies the tools you need to Grow Better.

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HubSpot Sales Hub Reviews

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Sales Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Marketing Automation Specialist / Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
President and CEO (Chief Expansion Officer)
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Response from Eugenia Pirotsky of HubSpot Sales Hub

Thank you for your feedback, Kirstin! Depending on where you live you could join a HubSpot User Group (https://academy.hubspot.com/hubspot-user-groups/join-a-hug) to network and get help from HubSpot users like yourself. Also, sorry to hear that our tools feel expensive! We're constantly working on adding more features to our free products.

All the best,

Eugenia | Customer Advocacy

Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Response from Sam Balter of HubSpot Sales Hub

Hello Kevin!

Thank you for taking the time to review our CRM as well!

It is wonderful to hear that you have gotten such great use out of CRM, it sounds like you really are using the full depth of tools available to you.

As far as the mapping tool - I still thinks that it's an amazing idea, make sure to give this post on the ideas forum and upvote: https://community.hubspot.com/t5/HubSpot-Ideas/Mapping-Tool/idi-p/38026

Thank you again for the review Kevin

VP of Business Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love Hubspot because you can easily store and manage all you're clients in one place. My favorite feature is the mobile app that allows you to access your CRM and see contact history with a prospect without having to go through your desktop or computer. Review collected by and hosted on G2.com.

What do you dislike?

I don't have much to dislike, except their in-CRM email client need more work. It is very basic compared to emailing on a real email client! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Hubspot makes it easy to manage your sales team as well as keep you organized in sales. I highly recommend it to anyone in a sales position, if you are not already using a CRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With HubSpot, we are using it as a CRM to keep a record of all the prospects we come in contact with as well as use it as a system to manage our sales cycle between prospects. We love it because we can use it to predict expected sales for a quarter and manage our teams to ensure that they're hitting quotas. Review collected by and hosted on G2.com.

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Chief Operations Officer and Co-Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Its customizable, Its replaced most of our other software, You can automate most things, the support is great and the Hubspot team are always looking to improve. Review collected by and hosted on G2.com.

What do you dislike?

Visually there is not a lot you can change. It took me ages to get the team to move from Monday because they are designers and like the visuals. Tasking could be better if it had more customization Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Hubspot is the only option for a business to business sales.

The support is at the highest level.

We have not even started using the marketing tool yet as we haven't needed to but we are excited to do so. Considering Hubspot is a marketing tool first and a sales hub second I am extremely keen to expand our knowledge on the platform.

I have used Hubspot and other CRM's in Sales management for years before now using it for projects. From a sales management perspective, the dashboards and reporting had been a life saviour.

I was able to run customer reports and dashboards to show total sales, conversion, productivity and more. To help with compliance I could duplicate the same report or dashboard and add in all properties. This meant if they ever did not align there was potential errors and the salesperson was tasked to go back in and complete the data correctly.

Hubspot has been a huge part of our team.

I would recommend this to any business doing B2B. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data collection and management Review collected by and hosted on G2.com.

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Channel Marketing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I have worked with many CRMs, as old and clunky as AS400 all the way to Salesforce Lightning, and far and away Hubspot has been my favorite. From the speed of loading multiple pages and tabs at once, to easily being able to pull up information in meetings, its definitely the best way for mid to large size sales organizations to stay efficient and organized. Review collected by and hosted on G2.com.

What do you dislike?

The report could be a little more robust. It could definitely use more "start from scratch" reporting, and if it does already have that, it's very hard to self teach what kind of reports there are available and how to optimize the dashboard function. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are trying to pick a CRM for launching a new sales team and beginning the CRM journey, Hubspot is the way to go! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining my whole sales process, from outreach to pipeline to YTD status. Very easy and transparent for our whole organization. Review collected by and hosted on G2.com.

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business developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- Tracking of customer view / clicks

- recording of all the interactions with customer

- easy followup on previous discution

- contract management

- easy to use

- Great template and snipets tool to create fast e-mails

- The overall integration of every functionnalities Review collected by and hosted on G2.com.

What do you dislike?

Contacts / company filters are not user friendly.

You can't filter contacts by number of interactions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

First thing i heard about CRM was "shit in, shit out" if you want to use the full power of your CRM every sales has to input data. Hubspot managed to automatise most of the process. Making it easy to use and lowering the administrative tasks for the sales and therefore the perfect ally in increasing your sales.

Hubspot will record all the data you are exchanging with customers with a really low level of information to input from the sales part - win/win situation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- having an up to date crm with all the data included from the first marketing outbound e-mail to the signed contract. It is a convenient easy to use all in one tool. Review collected by and hosted on G2.com.

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Connecting Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Fast interface, simple on where to click. Tabs at the top are helpful for navigation. It logs emails and calls very well, and allows for recordings for viewing too. There is also a performance dashboard that allows me to view my current metrics and gauge how I'm doing. It also includes the metrics for other workers in my same field, so this allows for easy comparison of our performance. Review collected by and hosted on G2.com.

What do you dislike?

Some generated clients have inaccuracies with metrics, and required manual fixing. These were easily miss-able, which led to awkward instances of emails sent out with inaccurate generated information.

Integrations can have annoying side effects. For example, aircall is integrated, but it pops up everytime I open a new task. However, I use aircall as a downloaded app instead of on hubspot, so I have to close this pop up every single time. I could not find a way to change this setting. At base default 100% zoom, I cannot close this popup either, I need to zoom out to 90% to be able to close the popup at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may seem overwhelming or confusing at first, but the interface is fast and efficient once you get used to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hubspot sales hub is helping me to manage my clients. It contains their contact information, and I can add more when I need. It also logs my activity with the clients, so I can refer back to them at anytime to see what happened in the past. Review collected by and hosted on G2.com.

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Business Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

For starters, the platform is frictionless. In other words this platform is so easy to use and the best thing when updating a field, if you've missed something it'll let you know.

There's not much to not like, any issues can quickly be solved by setting up an automated workflow if you're challenged with mundane or tedious tasks.

What I do love is how consolidated the platform is. It's so easy to capture what needs to be done and have a finger on the pulse of customer/team member activity, which is AMAZING to have in doing daily standup meetings/QBRs.

The dashboards are fully customizable and are extremely easy to create.

Call recordings and the audio transcripts are pretty cool, too. Makes going back to an important call at a later time to digest or hone in on sales propositioning with something you may have over looked.

Lastly, the ability to create documents, attach them to your sales outreach, and track engagement is INSANE. It's annoying as someone in SaaS to send clients resources and have no idea if they're interacting with it at all. With hubspot, it allows us to see exactly how long the resource was viewed. Review collected by and hosted on G2.com.

What do you dislike?

With as thorough and robust the platform is the only pains you deal with are scaling it out and having a bunch of process, but again that's not the products fault. Also, a small complaint especially when you're in SMB, needing to enroll a company and not a contact would be very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend HubSpot to any business looking to have a pulse on mission critical components of the business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales cadence, data constancy, pipeline management, and automation.

We've captured data that's been helpful in identifying how our prospects want to be communicated with and then are able to create relevant sequences that contribute to automating outbound prospecting. Review collected by and hosted on G2.com.

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Sales Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Exceptional user engagement through a simple sales-friendly interface. It makes my life easier. I find it intuitive and responsive to my daily tasks. The phone system is allows me to flow through calls with speed and efficiency. The integration with Google is basically flawless it captures emails documents and attachments with ease. HubSpot's integration with Gmail and other Google Apps, logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks Review collected by and hosted on G2.com.

What do you dislike?

Most of the integrations with other systems work well but the text messaging integration could be more easily automated. I use Sales Messenger and the integration is there, it just isn't automated. I am also only a couple of months into using HubSpot and I have found some difficulty running lists and reports but I think that is possibly because we haven't been using the systems long enough. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have years of Account Executive experience and I have found HubSpot to not just be my favorite but the most helpful. Everyone knows switching CRM's can be difficult and in many cases a long drawn out process. I will assure you this is not. We uploaded a 14,000 person prospect funnel and were intirely switched over in one month with virtually no hiccups. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The task building system is really great. It allows me to reach a larger audience. Our school hosts a lot of zoom events and capturing attendance details for follow up is key and the system integrates well from zooms webinar functions. Another great thing HubSpot has helped us with is creating an all in one platform that helps unify the sales team and out outcomes department. Also record keeping is made easy through the ability to log PDF directly onto client accounts. Review collected by and hosted on G2.com.

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Food Truck Operator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like how HubSpot Sales Hub helps me to sell more efficiently. The templates offer suggestions when writing my emails. I can also upload commonly used documents to emails. The training HubSpot offers also provides tips on sales as well as using their tool. The extension with Google Chrome allows me to get notified when someone opens an email. I also get emailed when someone opens a document I've sent them. Typically, I follow those up with a phone call to connect with my customers. Review collected by and hosted on G2.com.

What do you dislike?

HubSpot does a good job of most of what I'm looking form. However, it is frustrating when a changed to a cloned template are copied to the original template. I also wish I could have a feed of sorts based on customers I follow to see what actions they are taking.

My biggest wish is that HubSpot would allow me to clone deals. I spend TOO much time everyday entering in information multiple times in deals when closing deals for multiple products at once. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps me to keep my pipeline more organized. I like the task feature and queueing tasks too. The integrations are nice, especially with slack, to communicate with my team efficiently. Review collected by and hosted on G2.com.

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Sales Manager/Business Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The dashboard I use for my sales team has been helpful, but only for basic things. I was told they would eliminate spreadsheets but it definitely does not. Review collected by and hosted on G2.com.

What do you dislike?

There is not a way to "tag" a contact in the system and then search by those "tags" to pull those specific contacts.

The way the sales process was designed and set up doesn't flow correctly and it has you looking in multiple places for simple information. The activity log is just as frustrating because you have to scroll through so much stuff to find what you need and even though you can pick whats on the feed it doesn't matter because we need to see everything on the feed but not all the time and it is not a good use of time to have to edit that every time we pull up a contact record.

I also don't like how linear everything is, the deals for example, when you move someone through the deal stages or when you need to have more than 1 deal for a contact the system doesn't like it and it makes it very hard to do simple things like having a functioning sales process without a bunch of touches.

Side note. Air call and Sakari are trash and don't function with any thought given to a high-volume high-touch team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be very very clear with what you need the system to do for your business and have that demonstrated in detail. Some of the tools or features seem like they will do what you expect but end up falling short. Test drive it!!! Test everything!!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only problem we solved is having the numbers on our dashboards. However, everything else seems to just be a workaround or a different process to what we were doing before. The weight has not been lifted, just shifted. Review collected by and hosted on G2.com.

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Ecommerce Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best part is the scheduling the meetings as it is connected to my outlook, it is easy to manage my work. I am able to sort my files and work in an efficiently compared to using a pen-paper to book appointments.

The UI is very clean, professional yet beautiful as the colors used are perfect and soothing. Review collected by and hosted on G2.com.

What do you dislike?

One thing I disliked is sometimes it is not able to sync all my messages from outlook if I start a new thread. Most of the emails are clearly synced but while starting a new thread, I have seen this issue. This can be improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems solved by me using hubspot are:

- Helping small business in getting their store live. My work ranges from development of a website to its marketing and with husbpot, I don't need to take a notebook to note the requirements of each client and maintain it. I can create notes and task for each business. The best part is the email tracking for each client as I know who has read my mail and whom I can contact via phone. Also, setting up signature and email template has also helped me pace up my schedule. Overall, it has been a great experience.

The benefits:

- Easy to schedule meetings

- Setup Tasks

- Send Emails

- Log Meetings

- Easy to keep a track of everything

- The best part is the clean UI Review collected by and hosted on G2.com.

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