Awesome platform that integrates CRM with email marketing campaigns Review collected by and hosted on G2.com.
This product requires some training because it is not as intuitive as I had anticipated. Review collected by and hosted on G2.com.
Not having a strong technical background is not a problem with this product. It is straightforward to use, simple to manage, and easy to teach others how to use as well. I also appreciate how smooth the implementation process is. Review collected by and hosted on G2.com.
After a certain point, you may find it necessary to switch to Tableau or a more advanced platform. This tool is most effective when handling simple to moderately complex data inputs. Glas! Review collected by and hosted on G2.com.
Ability to build custom code in the workflows to be able to save cost on vendors. Easy coding with GPT to be able to implement quickly. Review collected by and hosted on G2.com.
Lack of native tools for deduplication, Hate having to go one by one in the duplicates. This should be native for ease of use Review collected by and hosted on G2.com.
What I like best about HubSpot Operations Hub is how it automates and syncs data across systems, making it easy to track PO changes, air quotes, and carrier claims without manual updates. It keeps everything accurate and efficient. Review collected by and hosted on G2.com.
There’s not much to complain about—HubSpot Operations Hub is intuitive and reliable. If anything, some advanced features could be more accessible on lower-tier plans, but overall, it works seamlessly for our needs. Review collected by and hosted on G2.com.
I like that I can bulk delete or bulk update a bunch of records at one time. Review collected by and hosted on G2.com.
My company has customers with tricky emails. It is ship companies and then the emails are sometimes "email@shipname.company.com" and ops hub does not differentiate between the ship names.
Also many of the contacts are group email boxes, so something like Chief Engineer for Company. We have no name but there are many Chief Engineers and other types so the Ops Hub wants to clean up ALLLLL of the Chief Engineers to merge to one contact rather than identify the different vessle names within the company domain. This is not useful for us. Review collected by and hosted on G2.com.
I appreciate how easy it is to publish the data. Review collected by and hosted on G2.com.
The main drawback is the handling of the Tab key—it simply doesn't let you use it through the keyboard. Review collected by and hosted on G2.com.
The user interface is straightforward and easy to navigate. Review collected by and hosted on G2.com.
There are so many functions and features that I find it difficult to explore them all. Review collected by and hosted on G2.com.
The automation features that it unlocks within workflows (script editor & custom-coded actions) are the key driving factor behind using them. Review collected by and hosted on G2.com.
It is extremely costly for what is offered within the tool. The lack of delineation between Ops Hub and other tools is a missing link and easily causes confusion. Being a user for more than a decade, it is still unclear to me what the actual value proposition for this suite is. Review collected by and hosted on G2.com.
Hi Bryan - thank you for your honest feedback. We are sorry to hear that the value proposition and delineation between Ops Hub and other tools felt unclear. We understand how important it is to have clarity on what you're getting, especially as a longtime user. We would love to learn more about what specific areas felt confusing or where we could improve that clarity. If you are open to sharing, please reach out at customer-reviews@hubspot.com.
Helps me manage my leads and have different stages as well Review collected by and hosted on G2.com.
Sometimes it lags as well and is also slow Review collected by and hosted on G2.com.
Operations Hub has become a critical part of our RevOps stack. The programmable automation and data quality tools save countless hours by removing manual clean up and letting us tailor processes to our GTM needs. Ops Hub has become a daily tool across our team. Review collected by and hosted on G2.com.
The learning curve can be steep for more advanced features, like coded actions and documentation could go deeper in places. Review collected by and hosted on G2.com.