# Top 10 Helpdesk 365 Alternatives & Competitors
**Average Rating:** 4.7/5
**Total Number of Reviews:** 245
Helpdesk 365 is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking simple, top rated software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to Helpdesk 365 include response time and user interface. The best overall Helpdesk 365 alternative is Zendesk for Customer Service. Other similar apps like Helpdesk 365 are Jira Service Management, ServiceNow IT Service Management, Freshdesk, and Freshservice. Helpdesk 365 alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools).


## Best Paid & Free Alternatives to Helpdesk 365
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Atera](https://www.g2.com/products/atera/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)

## Top 10 Alternatives to Helpdesk 365 Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Helpdesk 365 stacks up to the competition, check reviews from current & previous users in industries like Insurance, Computer Software, and Health, Wellness and Fitness, and find the best product for your business.


  ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Helpdesk 365, Zendesk for Customer Service is:
- Slower to reach roi
Categories in common with Helpdesk 365: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs Zendesk for Customer Service](https://www.g2.com/compare/helpdesk-365-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Atera](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Autotask](https://www.g2.com/compare/autotask-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)

  ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 991
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to Helpdesk 365, Jira Service Management is:
- Slower to reach roi
Categories in common with Helpdesk 365: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Helpdesk 365 vs Jira Service Management](https://www.g2.com/compare/helpdesk-365-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs Zoho Desk](https://www.g2.com/compare/jira-service-management-vs-zoho-desk)
- [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management)
- [Jira Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management)
- [Jira Service Management vs LiveAgent](https://www.g2.com/compare/jira-service-management-vs-liveagent)

  ### 3. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,953
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to Helpdesk 365, ServiceNow IT Service Management is:
- Slower to reach roi
- More expensive
Categories in common with Helpdesk 365: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Helpdesk 365 vs ServiceNow IT Service Management](https://www.g2.com/compare/helpdesk-365-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-zoho-desk)
- [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs LiveAgent](https://www.g2.com/compare/liveagent-vs-servicenow-it-service-management)

  ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Helpdesk 365, Freshdesk is:
- Slower to reach roi
Categories in common with Helpdesk 365: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-helpdesk-365)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Freshdesk vs ServiceNow IT Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management)
- [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Atera](https://www.g2.com/compare/atera-vs-freshdesk)
- [Freshdesk vs Autotask](https://www.g2.com/compare/autotask-vs-freshdesk)
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)

  ### 5. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,351
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to Helpdesk 365, Freshservice is:
- Slower to reach roi
- Easier to admin
Categories in common with Helpdesk 365: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs Freshservice](https://www.g2.com/compare/freshservice-vs-helpdesk-365)
**Compare Freshservice with other alternatives:**
- [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice)
- [Freshservice vs Zoho Desk](https://www.g2.com/compare/freshservice-vs-zoho-desk)
- [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice)
- [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice)
- [Freshservice vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice)
- [Freshservice vs LiveAgent](https://www.g2.com/compare/freshservice-vs-liveagent)

  ### 6. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,843
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to Helpdesk 365, Zoho Desk is:
- Slower to reach roi
Categories in common with Helpdesk 365: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs Zoho Desk](https://www.g2.com/compare/helpdesk-365-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zoho-desk)
- [Zoho Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-zoho-desk)
- [Zoho Desk vs Atera](https://www.g2.com/compare/atera-vs-zoho-desk)
- [Zoho Desk vs Autotask](https://www.g2.com/compare/autotask-vs-zoho-desk)
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk)

  ### 7. [Atera](https://www.g2.com/products/atera/reviews)
By Atera
**Average Rating:** 4.6/5
**Total Reviews:** 1,247
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.


Reviewers say compared to Helpdesk 365, Atera is:
- Slower to reach roi
- Easier to admin
Categories in common with Helpdesk 365: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Helpdesk 365 vs Atera](https://www.g2.com/compare/atera-vs-helpdesk-365)
**Compare Atera with other alternatives:**
- [Atera vs Zendesk for Customer Service](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)
- [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [Atera vs Freshdesk](https://www.g2.com/compare/atera-vs-freshdesk)
- [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice)
- [Atera vs Zoho Desk](https://www.g2.com/compare/atera-vs-zoho-desk)
- [Atera vs Autotask](https://www.g2.com/compare/atera-vs-autotask)
- [Atera vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-atera)
- [Atera vs LiveAgent](https://www.g2.com/compare/atera-vs-liveagent)

  ### 8. [Autotask](https://www.g2.com/products/autotask/reviews)
By Datto Inc.
**Average Rating:** 4.3/5
**Total Reviews:** 632
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements


Reviewers say compared to Helpdesk 365, Autotask is:
- Slower to reach roi
- More expensive
Categories in common with Helpdesk 365: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Helpdesk 365 vs Autotask](https://www.g2.com/compare/autotask-vs-helpdesk-365)
**Compare Autotask with other alternatives:**
- [Autotask vs Zendesk for Customer Service](https://www.g2.com/compare/autotask-vs-zendesk-for-customer-service)
- [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management)
- [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management)
- [Autotask vs Freshdesk](https://www.g2.com/compare/autotask-vs-freshdesk)
- [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice)
- [Autotask vs Zoho Desk](https://www.g2.com/compare/autotask-vs-zoho-desk)
- [Autotask vs Atera](https://www.g2.com/compare/atera-vs-autotask)
- [Autotask vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-autotask)
- [Autotask vs LiveAgent](https://www.g2.com/compare/autotask-vs-liveagent)

  ### 9. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,359
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Helpdesk 365, Agentforce Service (formerly Salesforce Service Cloud) is:
- Slower to reach roi
- More expensive
Categories in common with Helpdesk 365: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-helpdesk-365)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Jira Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow IT Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-it-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshservice](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Atera](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-atera)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Autotask](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-autotask)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)

  ### 10. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to Helpdesk 365, LiveAgent is:
- Slower to reach roi
- Easier to admin
Categories in common with Helpdesk 365: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Helpdesk 365 vs LiveAgent](https://www.g2.com/compare/helpdesk-365-vs-liveagent)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-liveagent)
- [LiveAgent vs ServiceNow IT Service Management](https://www.g2.com/compare/liveagent-vs-servicenow-it-service-management)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [LiveAgent vs Freshservice](https://www.g2.com/compare/freshservice-vs-liveagent)
- [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk)
- [LiveAgent vs Atera](https://www.g2.com/compare/atera-vs-liveagent)
- [LiveAgent vs Autotask](https://www.g2.com/compare/autotask-vs-liveagent)
- [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)


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