# Top 10 ServiceNow HR Service Delivery Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 375 Research alternative solutions to ServiceNow HR Service Delivery on G2, with real user reviews on competing tools. HR Service Delivery Software is a widely used technology, and many people are seeking easy to use, innovative software solutions with knowledge management, document management, and business process management. Other important factors to consider when researching alternatives to ServiceNow HR Service Delivery include customization and features. The best overall ServiceNow HR Service Delivery alternative is SAP SuccessFactors HCM. Other similar apps like ServiceNow HR Service Delivery are Workday HCM, Oracle PeopleSoft, ADP Workforce Now, and Oracle Global Human Resources Cloud. ServiceNow HR Service Delivery alternatives can be found in [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) but may also be in [Core HR Software](https://www.g2.com/categories/core-hr) or [HCM Software](https://www.g2.com/categories/hcm-software). ## Best Paid & Free Alternatives to ServiceNow HR Service Delivery - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) ## Top 10 Alternatives to ServiceNow HR Service Delivery Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ServiceNow HR Service Delivery stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consulting, and Manufacturing, and find the best product for your business. ### 1. [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) By SAP **Average Rating:** 4.1/5 **Total Reviews:** 1,657 SAP SuccessFactors HCM helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference. Reviewers say compared to ServiceNow HR Service Delivery, SAP SuccessFactors HCM is: - Slower to reach roi - Easier to set up Categories in common with ServiceNow HR Service Delivery: [HR Service Delivery](https://www.g2.com/categories/hr-service-delivery), [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs SAP SuccessFactors HCM](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-servicenow-hr-service-delivery) **Compare SAP SuccessFactors HCM with other alternatives:** - [SAP SuccessFactors HCM vs Workday HCM](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-workday-hcm) - [SAP SuccessFactors HCM vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs Paycom](https://www.g2.com/compare/paycom-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs Dayforce](https://www.g2.com/compare/dayforce-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs Rippling](https://www.g2.com/compare/rippling-vs-sap-sap-successfactors-hcm) - [SAP SuccessFactors HCM vs UKG Pro](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-ukg-pro) - [SAP SuccessFactors HCM vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-sap-sap-successfactors-hcm) ### 2. [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) By Workday **Average Rating:** 4.1/5 **Total Reviews:** 1,695 Workday HCM helps customers master the transition to a new era of work, reinventing work, unlocking engagement and executing for growth with a secure foundation. It's a comprehensive, global HR suite, including core HR, talent, and benefits, all designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance, making HR more strategic. Reviewers say compared to ServiceNow HR Service Delivery, Workday HCM is: - Better at meeting requirements - Easier to set up Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Workday HCM](https://www.g2.com/compare/servicenow-hr-service-delivery-vs-workday-hcm) **Compare Workday HCM with other alternatives:** - [Workday HCM vs SAP SuccessFactors HCM](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-workday-hcm) - [Workday HCM vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-workday-hcm) - [Workday HCM vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-workday-hcm) - [Workday HCM vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-workday-hcm) - [Workday HCM vs Paycom](https://www.g2.com/compare/paycom-vs-workday-hcm) - [Workday HCM vs Dayforce](https://www.g2.com/compare/dayforce-vs-workday-hcm) - [Workday HCM vs Rippling](https://www.g2.com/compare/rippling-vs-workday-hcm) - [Workday HCM vs UKG Pro](https://www.g2.com/compare/ukg-pro-vs-workday-hcm) - [Workday HCM vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-workday-hcm) ### 3. [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) By Oracle **Average Rating:** 3.8/5 **Total Reviews:** 692 Oracle PeopleSoft is a comprehensive suite of enterprise resource planning (ERP) applications designed to meet the complex business requirements of organizations across various industries. Originally developed to support human resources and financial operations, PeopleSoft has evolved to offer a wide range of industry-specific solutions, including those for healthcare, education, communications, and manufacturing. Acquired by Oracle Corporation in 2005, PeopleSoft now provides an integrated platform that helps organizations manage human capital, finance, supply chain, customer relationships, and business analytics from a centralized system. Key Features and Functionality: - Human Capital Management (HCM): Streamlines HR processes, including talent acquisition, payroll, benefits administration, and workforce analytics. - Financial Management Solutions (FMS): Offers tools for managing financial operations, such as general ledger, accounts payable and receivable, and asset management. - Supply Chain Management (SCM): Enhances supply chain efficiency through inventory management, procurement, and supplier collaboration. - Customer Relationship Management (CRM): Provides capabilities for sales automation, customer service, and marketing campaigns. - Enterprise Performance Management (EPM): Delivers analytics and reporting tools to monitor and improve business performance. - PeopleTools Technology: A robust development toolset that supports the customization and extension of PeopleSoft applications, facilitating integration with other systems and adherence to service-oriented architecture (SOA) principles. Primary Value and Solutions Provided: PeopleSoft's primary value lies in its ability to integrate various business functions into a unified system, thereby enhancing operational efficiency and decision-making. By offering a modular and scalable architecture, it allows organizations to tailor the software to their specific needs, ensuring flexibility and adaptability in a dynamic business environment. The platform's intuitive user interface and powerful analytics empower users to access critical information and insights, facilitating informed decision-making and strategic planning. Additionally, PeopleSoft's continuous delivery model ensures that organizations can adopt new features and updates seamlessly, reducing the total cost of ownership and improving the overall user experience. Reviewers say compared to ServiceNow HR Service Delivery, Oracle PeopleSoft is: - Slower to reach roi Categories in common with ServiceNow HR Service Delivery: [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-servicenow-hr-service-delivery) **Compare Oracle PeopleSoft with other alternatives:** - [Oracle PeopleSoft vs SAP SuccessFactors HCM](https://www.g2.com/compare/oracle-peoplesoft-vs-sap-sap-successfactors-hcm) - [Oracle PeopleSoft vs Workday HCM](https://www.g2.com/compare/oracle-peoplesoft-vs-workday-hcm) - [Oracle PeopleSoft vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-oracle-peoplesoft) - [Oracle PeopleSoft vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-oracle-peoplesoft) - [Oracle PeopleSoft vs Paycom](https://www.g2.com/compare/oracle-peoplesoft-vs-paycom) - [Oracle PeopleSoft vs Dayforce](https://www.g2.com/compare/dayforce-vs-oracle-peoplesoft) - [Oracle PeopleSoft vs Rippling](https://www.g2.com/compare/oracle-peoplesoft-vs-rippling) - [Oracle PeopleSoft vs UKG Pro](https://www.g2.com/compare/oracle-peoplesoft-vs-ukg-pro) - [Oracle PeopleSoft vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-oracle-peoplesoft) ### 4. [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) By ADP **Average Rating:** 4.2/5 **Total Reviews:** 4,245 From basic payroll and helping with Affordable Care Act (ACA) compliance, to managing employees across borders, ADP Workforce Now is a simple, powerful solution that helps companies with 50 or more employees improve their business performance. Reviewers say compared to ServiceNow HR Service Delivery, ADP Workforce Now is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-servicenow-hr-service-delivery) **Compare ADP Workforce Now with other alternatives:** - [ADP Workforce Now vs SAP SuccessFactors HCM](https://www.g2.com/compare/adp-workforce-now-vs-sap-sap-successfactors-hcm) - [ADP Workforce Now vs Workday HCM](https://www.g2.com/compare/adp-workforce-now-vs-workday-hcm) - [ADP Workforce Now vs Oracle PeopleSoft](https://www.g2.com/compare/adp-workforce-now-vs-oracle-peoplesoft) - [ADP Workforce Now vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/adp-workforce-now-vs-oracle-global-human-resources-cloud) - [ADP Workforce Now vs Paycom](https://www.g2.com/compare/adp-workforce-now-vs-paycom) - [ADP Workforce Now vs Dayforce](https://www.g2.com/compare/adp-workforce-now-vs-dayforce) - [ADP Workforce Now vs Rippling](https://www.g2.com/compare/adp-workforce-now-vs-rippling) - [ADP Workforce Now vs UKG Pro](https://www.g2.com/compare/adp-workforce-now-vs-ukg-pro) - [ADP Workforce Now vs HiBob HRIS](https://www.g2.com/compare/adp-workforce-now-vs-hibob-hris) ### 5. [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) By Oracle **Average Rating:** 3.8/5 **Total Reviews:** 88 Oracle Global Human Resources Cloud solution engage your employees, aligns common HR processes, and promotes a culture of compliance. Reviewers say compared to ServiceNow HR Service Delivery, Oracle Global Human Resources Cloud is: - Slower to reach roi Categories in common with ServiceNow HR Service Delivery: [HR Service Delivery](https://www.g2.com/categories/hr-service-delivery), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-servicenow-hr-service-delivery) **Compare Oracle Global Human Resources Cloud with other alternatives:** - [Oracle Global Human Resources Cloud vs SAP SuccessFactors HCM](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-sap-sap-successfactors-hcm) - [Oracle Global Human Resources Cloud vs Workday HCM](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-workday-hcm) - [Oracle Global Human Resources Cloud vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-oracle-peoplesoft) - [Oracle Global Human Resources Cloud vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-oracle-global-human-resources-cloud) - [Oracle Global Human Resources Cloud vs Paycom](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-paycom) - [Oracle Global Human Resources Cloud vs Dayforce](https://www.g2.com/compare/dayforce-vs-oracle-global-human-resources-cloud) - [Oracle Global Human Resources Cloud vs Rippling](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-rippling) - [Oracle Global Human Resources Cloud vs UKG Pro](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-ukg-pro) - [Oracle Global Human Resources Cloud vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-oracle-global-human-resources-cloud) ### 6. [Paycom](https://www.g2.com/products/paycom/reviews) By Paycom **Average Rating:** 4.5/5 **Total Reviews:** 6,728 Paycom is an HR technology provider with a single-database, end-to-end product providing solutions for Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management, all in one application. Reviewers say compared to ServiceNow HR Service Delivery, Paycom is: - More usable - Better at support - Easier to set up Categories in common with ServiceNow HR Service Delivery: [HR Service Delivery](https://www.g2.com/categories/hr-service-delivery), [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Paycom](https://www.g2.com/compare/paycom-vs-servicenow-hr-service-delivery) **Compare Paycom with other alternatives:** - [Paycom vs SAP SuccessFactors HCM](https://www.g2.com/compare/paycom-vs-sap-sap-successfactors-hcm) - [Paycom vs Workday HCM](https://www.g2.com/compare/paycom-vs-workday-hcm) - [Paycom vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-paycom) - [Paycom vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-paycom) - [Paycom vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-paycom) - [Paycom vs Dayforce](https://www.g2.com/compare/dayforce-vs-paycom) - [Paycom vs Rippling](https://www.g2.com/compare/paycom-vs-rippling) - [Paycom vs UKG Pro](https://www.g2.com/compare/paycom-vs-ukg-pro) - [Paycom vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-paycom) ### 7. [Dayforce](https://www.g2.com/products/dayforce/reviews) By Dayforce **Average Rating:** 4.2/5 **Total Reviews:** 958 Dayforce is a cloud-based single application for HCM. Reviewers say compared to ServiceNow HR Service Delivery, Dayforce is: - Slower to reach roi - More usable Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Dayforce](https://www.g2.com/compare/dayforce-vs-servicenow-hr-service-delivery) **Compare Dayforce with other alternatives:** - [Dayforce vs SAP SuccessFactors HCM](https://www.g2.com/compare/dayforce-vs-sap-sap-successfactors-hcm) - [Dayforce vs Workday HCM](https://www.g2.com/compare/dayforce-vs-workday-hcm) - [Dayforce vs Oracle PeopleSoft](https://www.g2.com/compare/dayforce-vs-oracle-peoplesoft) - [Dayforce vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-dayforce) - [Dayforce vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/dayforce-vs-oracle-global-human-resources-cloud) - [Dayforce vs Paycom](https://www.g2.com/compare/dayforce-vs-paycom) - [Dayforce vs Rippling](https://www.g2.com/compare/dayforce-vs-rippling) - [Dayforce vs UKG Pro](https://www.g2.com/compare/dayforce-vs-ukg-pro) - [Dayforce vs HiBob HRIS](https://www.g2.com/compare/dayforce-vs-hibob-hris) ### 8. [Rippling](https://www.g2.com/products/rippling/reviews) By Rippling **Average Rating:** 4.8/5 **Total Reviews:** 13,091 Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth. Experience the power of unified management with Rippling today. Reviewers say compared to ServiceNow HR Service Delivery, Rippling is: - Easier to set up - More usable - Better at support Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs Rippling](https://www.g2.com/compare/rippling-vs-servicenow-hr-service-delivery) **Compare Rippling with other alternatives:** - [Rippling vs SAP SuccessFactors HCM](https://www.g2.com/compare/rippling-vs-sap-sap-successfactors-hcm) - [Rippling vs Workday HCM](https://www.g2.com/compare/rippling-vs-workday-hcm) - [Rippling vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-rippling) - [Rippling vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-rippling) - [Rippling vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-rippling) - [Rippling vs Paycom](https://www.g2.com/compare/paycom-vs-rippling) - [Rippling vs Dayforce](https://www.g2.com/compare/dayforce-vs-rippling) - [Rippling vs UKG Pro](https://www.g2.com/compare/rippling-vs-ukg-pro) - [Rippling vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-rippling) ### 9. [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) By UKG **Average Rating:** 4.3/5 **Total Reviews:** 2,206 Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. Reviewers say compared to ServiceNow HR Service Delivery, UKG Pro is: - Slower to reach roi - More usable Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs UKG Pro](https://www.g2.com/compare/servicenow-hr-service-delivery-vs-ukg-pro) **Compare UKG Pro with other alternatives:** - [UKG Pro vs SAP SuccessFactors HCM](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-ukg-pro) - [UKG Pro vs Workday HCM](https://www.g2.com/compare/ukg-pro-vs-workday-hcm) - [UKG Pro vs Oracle PeopleSoft](https://www.g2.com/compare/oracle-peoplesoft-vs-ukg-pro) - [UKG Pro vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-ukg-pro) - [UKG Pro vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-ukg-pro) - [UKG Pro vs Paycom](https://www.g2.com/compare/paycom-vs-ukg-pro) - [UKG Pro vs Dayforce](https://www.g2.com/compare/dayforce-vs-ukg-pro) - [UKG Pro vs Rippling](https://www.g2.com/compare/rippling-vs-ukg-pro) - [UKG Pro vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-ukg-pro) ### 10. [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) By HiBob **Average Rating:** 4.5/5 **Total Reviews:** 2,555 Modern HR tech, built for the way people work today: globally, remotely, and collaboratively Reviewers say compared to ServiceNow HR Service Delivery, HiBob HRIS is: - More usable - Easier to set up - Better at support Categories in common with ServiceNow HR Service Delivery: [Onboarding](https://www.g2.com/categories/onboarding-software), [Core HR](https://www.g2.com/categories/core-hr) **Compare:** [ServiceNow HR Service Delivery vs HiBob HRIS](https://www.g2.com/compare/hibob-hris-vs-servicenow-hr-service-delivery) **Compare HiBob HRIS with other alternatives:** - [HiBob HRIS vs SAP SuccessFactors HCM](https://www.g2.com/compare/hibob-hris-vs-sap-sap-successfactors-hcm) - [HiBob HRIS vs Workday HCM](https://www.g2.com/compare/hibob-hris-vs-workday-hcm) - [HiBob HRIS vs Oracle PeopleSoft](https://www.g2.com/compare/hibob-hris-vs-oracle-peoplesoft) - [HiBob HRIS vs ADP Workforce Now](https://www.g2.com/compare/adp-workforce-now-vs-hibob-hris) - [HiBob HRIS vs Oracle Global Human Resources Cloud](https://www.g2.com/compare/hibob-hris-vs-oracle-global-human-resources-cloud) - [HiBob HRIS vs Paycom](https://www.g2.com/compare/hibob-hris-vs-paycom) - [HiBob HRIS vs Dayforce](https://www.g2.com/compare/dayforce-vs-hibob-hris) - [HiBob HRIS vs Rippling](https://www.g2.com/compare/hibob-hris-vs-rippling) - [HiBob HRIS vs UKG Pro](https://www.g2.com/compare/hibob-hris-vs-ukg-pro) --- ## ServiceNow HR Service Delivery Alternatives FAQs ### How does ServiceNow HR Service Delivery compare to SAP SuccessFactors HCM? According to G2 data, [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) holds a higher average rating of 4.3/5 across 342 reviews compared to [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews), which has a 4.1/5 rating from 1,655 reviews. ServiceNow scores higher on key dimensions such as meeting requirements (8.7 vs 8.4), usability (8.4 vs 8.2), ease of administration (8.5 vs 8.1), support (8.4 vs 8.1), and ease of doing business with (9.1 vs 8.3), with deltas ranging from 0.2 to 0.8 points. SAP SuccessFactors slightly leads in ease of setup (7.9 vs 7.7). Feature-wise, SAP SuccessFactors offers automated team introductions, interview scheduling, and onboarding process reporting, which ServiceNow lacks. Conversely, ServiceNow provides expense management features absent in SAP SuccessFactors. User sentiment highlights ServiceNow's strengths in ease of use (51 mentions), HR management (42), efficiency (35), and automation (21), while SAP SuccessFactors is praised for ease of use (144 mentions), comprehensive features (104), and employee development (45). Both products face criticism for limited customization (ServiceNow: 24 mentions; SAP: 83), learning curve challenges (ServiceNow: 18; SAP: 57), and interface complexity (ServiceNow: 12; SAP: 53). Overall, ServiceNow HR Service Delivery is favored for its higher usability, support, and business friendliness, while SAP SuccessFactors is recognized for its comprehensive HR suite and AI-driven employee experiences. Both platforms have areas for improvement in customization and user interface intuitiveness. ### Why do users choose SAP SuccessFactors HCM over ServiceNow HR Service Delivery? Users choose [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) over ServiceNow HR Service Delivery primarily for its comprehensive, integrated HR capabilities that unify core HR, talent management, and analytics into a single cloud platform. SAP SuccessFactors excels in providing end-to-end employee lifecycle management, including automated team introductions, interview scheduling, and detailed onboarding process reporting, which are not available in ServiceNow. SAP SuccessFactors is also valued for its AI-driven personalized experiences, strong employee development tools, and seamless integration with other SAP systems, enhancing operational efficiency and compliance across global organizations. The platform's mobile accessibility and centralized employee data management contribute to its appeal. Additionally, SAP SuccessFactors users highlight its ease of use (144 mentions) and comprehensive features (104 mentions) as key reasons for preference. Despite some criticisms regarding UI complexity and customization limitations, SAP SuccessFactors' robust functionality, scalability for large enterprises, and focus on talent development make it the preferred choice for organizations seeking a unified, strategic HR management solution according to G2 data. ### What features do alternatives offer that ServiceNow HR Service Delivery does not? Alternatives to ServiceNow HR Service Delivery offer features such as Automated Team Introductions, Interview Scheduling, and Onboarding Process Reporting, which are not available in ServiceNow HR Service Delivery natively. ### What are the best alternatives to ServiceNow HR Service Delivery? The best alternatives to ServiceNow HR Service Delivery based on G2 user ratings and review counts include [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) (4.1/5 stars, 1655 reviews), [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) (4.1/5 stars, 1639 reviews), [Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) (4.2/5 stars, 4224 reviews), [Paycom](https://www.g2.com/products/paycom/reviews) (4.5/5 stars, 6449 reviews), [Rippling](https://www.g2.com/products/rippling/reviews) (4.8/5 stars, 12856 reviews), and [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) (4.5/5 stars, 2335 reviews). These alternatives are recognized for their usability, comprehensive features, and ease of setup compared to ServiceNow HR Service Delivery. ### Which HR Service Delivery tools do reviewers recommend instead of ServiceNow HR Service Delivery? Reviewers recommend [Paycom](https://www.g2.com/products/paycom/reviews) for its superior support, usability, and ease of setup. [Rippling](https://www.g2.com/products/rippling/reviews) is favored for easier administration, better support, meeting requirements, usability, and ease of doing business. [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) is also recommended for easier administration, better support, usability, and ease of setup. Additionally, [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) and [Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) are noted for easier setup, and [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) is recognized for its comprehensive, unified system with AI-driven insights, making it a strong alternative for organizations seeking advanced HR capabilities. ## Explore Articles - [Best AI agent solutions for enterprise task automation](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-enterprise-task-automation-need-some-help) - [What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs) - [Best dam software solutions for creative agencies](https://www.g2.com/discussions/best-dam-software-solutions-for-creative-agencies) - [What companies offer secure data room services for private equity transactions?](https://www.g2.com/discussions/what-companies-offer-secure-data-room-services-for-private-equity-transactions) - [Best cloud collaboration software for small businesses](https://www.g2.com/discussions/what-s-the-best-cloud-collaboration-software-for-small-businesses) - [What's the leading session replay solution for small businesses](https://www.g2.com/discussions/what-s-the-leading-session-replay-solution-for-small-businesses) ## Spotlight Categories - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [Product Analytics Software](https://www.g2.com/categories/product-analytics)