Flexibility and ability to change things on our own without having to engage with HRA and the update get prioritized Review collected by and hosted on G2.com.

The investigation section of HRA is clunky for our company, but we are working on trying to figure out a workaround. Review collected by and hosted on G2.com.

The system integrates easily with our HRIS system, UKG. It is confidential to report employee complaints, harrasment or retaliation issues, and it is very easy to use. We can run reports and searches to look for trends and common patterns across our organization in order to identify traning needs or other actions that need to be addressed. Review collected by and hosted on G2.com.

It's important to take the time to set up reason codes and other settings to ensure you have the complexity you need (or don't need) when you implement this system. It has the ability to be as complex or not, so take the time at the onset. Review collected by and hosted on G2.com.

Continuous refinement and advancement of the platform and engagement with customers/users to understand opportunities for improvement. Review collected by and hosted on G2.com.

Currently the challenge is utilization across countries and how to establish relevance for OUS without loosing the. Istinization we had in place for US. Review collected by and hosted on G2.com.

Being able to report on trends in the workplace and track team cases Review collected by and hosted on G2.com.

Need better ability to work within global privacy frameworks, particularly GDPR. Review collected by and hosted on G2.com.

It is very user friendly and easy to teach others. There are a lot of things that are customizable for your Company and the overall platform is truly made for ER Teams. There are so many features that are so benefical and easy to use. This is a platform that we are using every day all day long. Review collected by and hosted on G2.com.

Sometimes HR Acuity makes changes and we don't always recieve a training/explanation to those changes before they happen, so that can cause confusion. With that said, that is such a minor issue and easily resolved. The Customer Service Team has been so great and fast to respond. Review collected by and hosted on G2.com.

Using a case management platform like HR Acuity to manage Employee Relations (ER) cases is the best solution for your organization and ER professionals. It is user-friendly, easily configured (and doesn't need to be overly customized to meet your needs), full of features that will make your ER processes effective and efficient, and designed and supported by a team of former ER professionals. And...the reporting capabilities are superior - the platform provides several canned reports, you can easily create your own, and you can schedule reports to be pushed to key stakeholders. Finally, HR Acuity takes time to listen to client needs and creatively solves challenges. Review collected by and hosted on G2.com.

There's nothing that isn't working well. I look forward to HR Acuity's ideas on how to leverage the platform for improved performance management as well as benchmarking. Review collected by and hosted on G2.com.

It provides our organization with a standardized process for tracking terminations and employee relations cases Review collected by and hosted on G2.com.

All the organization do not have the same subscription due to cost Review collected by and hosted on G2.com.

It's easy to use and the steps are pretty intuitive. It's easy to customize as well. Review collected by and hosted on G2.com.

The analytics reports are not the best and a little hard to use. But I know they're working on that. Review collected by and hosted on G2.com.

It's helpful that the database has detailed classification options for each case such as subcategories and multiple ways of listing information and documents. In addition, the search function is comprehensive and allows for detailed searches of cases. Review collected by and hosted on G2.com.

When trying to create and organize the Insight Analytics and create reports, I did come across an issue with the lack of options to narrow down the cases included in the report. I was trying to make a report on just the subcategory "Bias," but I did not see an option to filter the cases included in the report beyond the main Issue Categories. Our team has also had issues with accessing cases, and the way the website is set up as of now is not entirely beginner friendly. I learned how to use HRA when I started this job in November 2023, and there are still aspects of it that I find confusing. Review collected by and hosted on G2.com.

Using this instrument made acuity quite simple. The pre-delivdered best practices were presented to enable very simple start configuration or setup. Using the instrument is simple and straightforward. The platform was designed for ER tracking rather than modified to fit. Review collected by and hosted on G2.com.

Would like more contemporary integration choices, sometimes known as APIs. Though there is always space for improvement, reporting is strong. Review collected by and hosted on G2.com.