One central consistent platform for tracking ER matter. Review collected by and hosted on G2.com.
Not knowing about all of the wonderful features. Review collected by and hosted on G2.com.
The system allows great organization for case management and customer service responds quickly. Review collected by and hosted on G2.com.
eNPS is very limited and the types of involved parties are limited. Review collected by and hosted on G2.com.
I love that HR Acuity allows our team to capture ER issues promptly & efficiently. The reporting functionality is also very helpful. Review collected by and hosted on G2.com.
There really isn't anything dissatisfying about this platform. Review collected by and hosted on G2.com.
This company understands ER issues and is very open to feedback on making ER work easier for all of us. Appreciate the partnership Review collected by and hosted on G2.com.
The investigation module is headed in the right direction but is over engineered for reality. Progress is being made. Review collected by and hosted on G2.com.
Kat and Tom has been really great partners. Their expertise and dedication areinvaluable, and I am so grateful for there contributions.
Their knowledge and experience helped us provide our team with sound solutions for managing and capturing workplace concerns. Review collected by and hosted on G2.com.
We have been able to add smart fields to remedy some of the concerns. However, your infrastructure is very restrictive. Review collected by and hosted on G2.com.
The system is well-laid out and accessible to colleagues across the business Review collected by and hosted on G2.com.
None that I encountered in my use of the system Review collected by and hosted on G2.com.
Hi Andrew, thank you for the review. It's great to hear you find HR Acuity well laid out and accessible for your business. If you ever have any additional feedback, we'd love to hear it!
Kind regards,
Jane
Not only has HR Acuity created great software solutions for Employee Relations, but also a community for Employee Relations professionals that you can't find anywhere else. As a system, HR Acuity is easy to use and really has all the features you need. I also love that they continue to work on enhancements and features based on client feedback. My customer success manager is amazing and the support team is always available and willing to help. HR Acuity remains in communication with me and I truly feel valued as a client. Review collected by and hosted on G2.com.
The biggest opportunity I find with the software is with the analytics. That said, I know the team is investing a lot of time and effort into improving this for their clients and cannot wait to see future enhancements in this space. I also think some of their administrative access/controls and customization options could be better. HR Acuity is not as customizable as other software options you may come across. Review collected by and hosted on G2.com.
Hi Jeanette, thank you for the review. It's wonderful to hear you find value from the HR Acuity software and from the ER community, empowER. Thank you for your feedback around analytics. I am happy to share that the new Analytics 2.0 suite will be launching soon, so you'll be able to find and share the information you need even faster! Stay tuned.
Thanks again, Jane
HR Acuity provides a great platform for us to document our Employee Relations cases. The involved party history is extremely helpful as it gives you immediate insite into previous cases the involved parties have been involved in without having to go search for that information. When we do need to search for past case information, the search tool is very robust and allows us to drill in and find the information that we're looking for. Customer service is great and HR Acuity listens to our suggested changes. We've seen many of our suggestions come to fruition. Review collected by and hosted on G2.com.
HR Acuity does provide useful reporting. There have been many updates and enhancements on the reporting front. I would like to continue to see reporting that is easier to use. Review collected by and hosted on G2.com.
Hi Dalan, thank you for the positive review! Your feedback is incredibly helpful. It's great to hear that HR Acuity helps your organization document and manage ER cases and that we listen to your suggested changes. For reporting, we are heavily investing in the user experience of our robust analytics and insights, so stay tuned for continued enhancements. Thank you for being a valuable customer.
Kind regards,
Jane
I love the simplicity of the tool. I like the search capability of cases and reporting capabilities. Also, the training that our team received as we onboarded the tool was wonderful. Review collected by and hosted on G2.com.
Nothing, I used Saleforce, Service Now and Navex in the past and I can honestly say I really like Saleforce. Review collected by and hosted on G2.com.
Hi Antoinette, thank you for the positive review! It's great to hear you enjoyed the training you received during onboarding and that you are finding HR Acuity simple and easy to use. If you ever have any additional feedback, please don't hesitate to share.
Kind regards,
Jane
- Ability to meet needs of the community
- Relentless customer focus
- Drive for continuous improvement Review collected by and hosted on G2.com.
Heavily HR focused. Offerings should expand to other departments as there is transferable knowledge. Review collected by and hosted on G2.com.