--- title: HR Acuity Reviews meta_title: 'HR Acuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how HR Acuity works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 187 scale: '5' date_modified: '2026-08-04' parent_category: name: HR url: https://www.g2.com/categories/hr --- # HR Acuity Reviews **Vendor:** HR Acuity **Category:** [HR Case Management Software](https://www.g2.com/categories/hr-case-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 187 ## About HR Acuity As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Cornell Medical, Bloomberg and Lyft. Combining decades of employee relations expertise with defensible AI and advanced analytics, it provides a centralized, secure platform where teams can conduct consistent, compliant investigations, surface trends and risks with visual dashboards, enable always-on employee reporting — named or anonymous — across multiple channels and give managers the tools and guidance to respond to issues more confidently than ever before. ## HR Acuity Pros & Cons **What users like:** - Users love the **ease of use** of HR Acuity, enabling efficient organization and quick access to important employee information. (22 reviews) - Users appreciate the **detailed reporting capabilities** of HR Acuity, enhancing efficiency in managing employee relations cases. (15 reviews) - Users value the **helpful customer engagement** and easy customization of HR Acuity for effective HR management. (13 reviews) - Users value the **effective HR case management and intuitive reporting** of HR Acuity, enhancing efficient decision-making. (13 reviews) - Users love the **easy customization** and robust features of HR Acuity, streamlining employee relations and investigations efficiently. (10 reviews) - Intuitive (9 reviews) - Report Generation (9 reviews) - Tracking (9 reviews) - Users find the **data analytics capabilities** of HR Acuity transformative, enhancing operational effectiveness and case management. (8 reviews) - Time-saving (8 reviews) **What users dislike:** - Users find HR Acuity's **reporting process overly complex** , making it difficult to access necessary information efficiently. (5 reviews) - Users struggle with **inadequate reporting** as custom analytics and drill-down features can be challenging to navigate. (5 reviews) - Users find HR Acuity lacks **global privacy framework support** and require enhancements for case management and dashboard functionality. (5 reviews) - Users find the **complex navigation** of HR Acuity challenging and often require extensive training to use effectively. (4 reviews) - Users find the **data management issues** in HR Acuity cumbersome, impacting efficiency and case handling processes. (4 reviews) - Users note the **need for improvements** in global privacy compliance and dashboard functionality for better usability. (4 reviews) - Users note the **limited features** in HR Acuity, particularly struggling with case intake automation and customization options. (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) - Learning Curve (3 reviews) ## HR Acuity Reviews ### 1. Comprehensive HR Solution For Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh S. | Web Developer Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2022 **What do you like best about HR Acuity?** Our Organization needs to monitor employee behavior to ensure a productive and positive work environment. HR Acuity provides a solution that helps organizations track employee activity across multiple communication channels. By tracking all employee activities, organizations can identify potential issues early and prevent them from becoming bigger problems. Its dashboard is easy to understand and admin can add multiple categories according to task. Our employees have been using this software from 3 years and found a good solution to enhance work activities. **What do you dislike about HR Acuity?** No issue was faced in using HR Activity SOftware for our business. It is easy for HR professionals to quickly assign tasks and follow up on progress. HR Acuity provides a versatile platform that helps organizations to monitor employee performance and identify potential issues. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity, the leading employee monitoring and tracking solution for businesses of all sizes. With HR Acuity, We can monitor employee activity across multiple communication channels, including email, instant messaging, social media, and more. We can also track all employee activities in one central location, making it easy to spot potential issues and address them quickly. With the Assignment feature, We can easily assign tasks and keep track of progress. Whether we're looking to improve communication or simply track all employee activity, HR Acuity is the perfect solution for our needs. ### 2. HR Acuity review after a year **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about HR Acuity?** The ability to see all cases, including old cases for former employees, in one convenient place. We are able to store documents and emails and attach them as needed. **What do you dislike about HR Acuity?** There is often a long lag when trying to attach emails to a case, and I am hoping that this can be enhanced and improved over time. Also, the investigation feature can become unwieldy with multiple parties involved. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity is allowing our team to update and track all ER and investigations which saves a great deal of time when trying to determine eligibility for a rehire, promotions, transfers, etc... ### 3. Amazing Product and Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette S. | Director, Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about HR Acuity?** HR Acuity makes it easy for our team to document all employee relations and investigation cases. The system is intuitive and the analytics within the system is also impressive. I am happy our organization chose HR Acuity as our case management tool and I have enjoyed working with the HR Acuity team on all of our needs and wants. I love that they are constantly working on new features and enhancing capabilities within the system. I feel like they really listen to their clients. **What do you dislike about HR Acuity?** I can't think of anything I dislike about HR Acuity. Any time I have issues or concerns, they are always quick to respond. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity provides a centralized place for all Employee Relations cases. It gave us more structure and consistency in handling employee issues and how we conduct workplace investigations. It allows for visibility to all who need it with the proper workflows in place. It also provided the analytics that we were previously missing. ### 4. HR Acuity Above the Rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about HR Acuity?** Easy and intuitive to utilize. HR Acuity Team and support are fantastic. Positive working relationships and genuine care. **What do you dislike about HR Acuity?** HR Acuity is quick to address any concerns at hand. **What problems is HR Acuity solving and how is that benefiting you?** Our partnership with HR Acuity is fruitful, and we continuously work together for best practices. HR Acuity supports our function and increases efficiency. ### 5. vision was highly contrasting, so the boundaries of our choice ... **Rating:** 3.5/5.0 stars **Reviewed by:** Fahad H. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2022 **What do you like best about HR Acuity?** Better control how your association tracks, explores, and breaks down worker relations issues with HR Acuity's HR the executives programming. **What do you dislike about HR Acuity?** A portion of the advantages are self-evident: When representatives feel upheld, they're more enabled to shout out about issues like psychological wellness and work environment provocation, and their voices bring what have generally been no issues to light. **What problems is HR Acuity solving and how is that benefiting you?** A piece of the benefits are plainly obvious: When delegates feel maintained, they're more empowered to yell out about issues like mental wellbeing and workplace incitement, and their voices bring what have for the most part been no issues to light. ### 6. HR Acuity Long Time Satisfied User **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra Alston, EdD, M. | Associate Vice Chancellor of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about HR Acuity?** Ease of case management, searches for relevant data, reporting and archiving all object types. **What do you dislike about HR Acuity?** More support needed on front end to develop strategy for naming cases and category management. **Recommendations to others considering HR Acuity:** If you need a case management system to organize your employee relations contacts and/or your DEI investigations, consider this tool. It is easy to use and administer and its interface is modern, functional and dynamic. **What problems is HR Acuity solving and how is that benefiting you?** Supporting supervisors and managers in day to day operational issues and using policies to guide performance based decisions. ### 7. Speakfully Application Review **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiv M. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about HR Acuity?** Speakfully is a wonderful tool which has a lot of features. The application integrates well with other applications with ease and it does not affect its functionality. **What do you dislike about HR Acuity?** The speakfully application can be worked upon or have some enhancements with it look amd feel. Also the application takes a lot of time at the start. But once its launched it works well. **Recommendations to others considering HR Acuity:** Good tool **What problems is HR Acuity solving and how is that benefiting you?** The speakfully application is very good in managing user case. All our cases are well addressed and workflow is configured to ensure the right department get the case. The reporting of the tool is also very well designed. ### 8. HR Acuity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about HR Acuity?** The HR Acuity software is very easy to use and very helpful in day to day activities. I find it very convenient to complete my daily tasks and it gets done without too much of time spent on it. I am vey happy at the way this tool is responding and helping in my work **What do you dislike about HR Acuity?** i feel there are more features needed to be included like more calendar and meeting invites. chat and customer care services needs to be improved. also a easy access and quick tools option will also help when in a hurry situation to provide any info on any particular urgent request that we come across **Recommendations to others considering HR Acuity:** it is a very convenient and easy use software and must be used by most HR employees... its very useful and makes life work is easy. useful for all the HR roles and responsibilities to be filled at a jiffy...not much time required for all the work to be completed. I would highly recomment this for other users. **What problems is HR Acuity solving and how is that benefiting you?** filling in day to day details on employees with regards to their attendance, leave, performance tracking and daily reporting stuff. improvements in the trainings. new recruitment on the tool updationg and ### 9. If you are looking out for a HR tool, You can find all of it here **Rating:** 4.5/5.0 stars **Reviewed by:** Noopur A. | Associate VP- Product & QA, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about HR Acuity?** UI is significantly more straightforward. All the processes have been explained adequately. Self learning tutorials are present and you can easily learn from it. **What do you dislike about HR Acuity?** I feel user interaction in terms of the placement of buttons can be improved. For me, few features were not working correctly. Performance issues should get improved. **Recommendations to others considering HR Acuity:** If you are looking for a platform to manage your HR operations, you can use Speakfully. **What problems is HR Acuity solving and how is that benefiting you?** 1. Managing all my HR operations using this platform. 2. Managing a team of 60 people on this platform. 3. Attendance things can be managed. 4. Leave policies can be organized. 5. Contract letter can be maintained. ### 10. HR Acuity the perfect solution to organize employee relations. **Rating:** 5.0/5.0 stars **Reviewed by:** Raed M. | Human Resources & Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about HR Acuity?** HR Acuity helped us to eliminate the most issues that were bothering us with regard to employee relations, and everyone became aware that we stand at the same distance from everyone, which had a positive impact on the performance and loyalty of employees. The program also HR Acuity saved a lot of time and effort as it brought us to comprehensive results in record time. **What do you dislike about HR Acuity?** There is nothing worth mentioning yet, but if something appears, I will update the the review. **What problems is HR Acuity solving and how is that benefiting you?** Solved All issues with regard to employee relations. ### 11. Great confidential employee forum **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about HR Acuity?** Speakfully allows us to have a trusted confidential forum for employ ease to submit concerns feedback or complaints without exposing themselves. Seems better than alternatives we looked at **What do you dislike about HR Acuity?** We did need assistance setting it up and will be evaluating the ongoing cost versus benefit going forward. A time for free trial would be helpful **Recommendations to others considering HR Acuity:** Ask a lot of questions and don't be afraid to use consultants to set up so that your employees trust it **What problems is HR Acuity solving and how is that benefiting you?** We wanted a trusted forum for employees to submit feedback concerns or complaints outside of the normal HR process where their are confidentiality could be assured ### 12. There are good features and there is something to improve. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about HR Acuity?** The calls do not hang See them all in the same window And there is an excellent sharing function **What do you dislike about HR Acuity?** Inviting people to a meeting does not always appeal to those who are less fortunate. Additionally, why is there no plugin for Outlook, or perhaps I am unaware? **Recommendations to others considering HR Acuity:** It should be carefully examined whether it is worth introducing such a system, considering there are systems that know how to synchronize with your software, such as office software, etc. **What problems is HR Acuity solving and how is that benefiting you?** Implement a plugin for booking appointments. There are functions with the camera, and it is possible to add a few more that will provide clarity, etc. ### 13. I am not really a dedicated user of Speakfully, I just browse it once and found it interesting. **Rating:** 2.5/5.0 stars **Reviewed by:** nella b. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about HR Acuity?** Looks like the case management and data analytics **What do you dislike about HR Acuity?** None so far. Haven't found lapses yet. So far just fine. **Recommendations to others considering HR Acuity:** Looks good must try it. **What problems is HR Acuity solving and how is that benefiting you?** none yet ### 14. Easy and efficient to use **Rating:** 4.5/5.0 stars **Reviewed by:** mathapelo m. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about HR Acuity?** great communication i love how they interact with people from different backgrounds, I also love how they treat every individual the same **What do you dislike about HR Acuity?** none I actually love everything about the company **What problems is HR Acuity solving and how is that benefiting you?** solving customers and employees needs , making sure that they meet each and everyone needs from a first time resolution . Performance has increased rapidly beacuse of the strong team work and the great management ### 15. HR Acuity is a fantastic, user-friendly, intuitive, supportive HR Case Management system. 5 Stars. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher V. | Human Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about HR Acuity?** The support and functionality are impecable. Deb Muller and her her incredible Team are stellar partners. HR Acuity is always striving to make enhancements and seeks feedback to increase functionality. They are open to suggestions and work to support all requests. Trainings and best practices are regularly shared and the HR Acuity Team swiftly addresses any inquiries. Would highly recommend to any HR/Employee Relations teams. **What do you dislike about HR Acuity?** No dislikes. In 2018 I started reaping the incredible benefits of HR Acuity. Wish it would have been much sooner. The HR Acuity Team is always willing to support with any questions or concerns that my team may have. They are quick to offer solutions and to better the functionality. **Recommendations to others considering HR Acuity:** You cannot go wrong with HR Acuity. The support, functionality and ease are unparalled. Go with HR Acuity and you will not look back. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity helps us mitigate risk every day. Extremely beneficial record of file. HR Acuity allows my team to collaborate successfully and efficiently. The analytics and metrics are very beneficial; they allow the ability to track and trend a variety of concerns. Overall, HR Acuity has only been a benefit since I started using the Case Management System. ### 16. Speakfully **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse T. | Manager of Provider Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about HR Acuity?** I love how easy it is to use and that it has walk through tutorial training for you just in case you do not know how to use something. This makes the process seamless. **What do you dislike about HR Acuity?** The only thing I dislike is that you have to log in every single time, it does not allow you to connect with single sign in! **What problems is HR Acuity solving and how is that benefiting you?** Account management ### 17. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Dayosola A. | Human Resources Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about HR Acuity?** Acuity is so great. My employees love the accessiblity **What do you dislike about HR Acuity?** I would say I would like more features in the program to do more activities **What problems is HR Acuity solving and how is that benefiting you?** A benefit I would say is: Our customer satisfaction has increased due to the best work we offer with Acuity ### 18. Speakfully is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about HR Acuity?** Speakfully allows its user to provide feedback and still safe. **What do you dislike about HR Acuity?** Nothing in particular. I have yet to see a thing that I dislike **Recommendations to others considering HR Acuity:** NA **What problems is HR Acuity solving and how is that benefiting you?** It's a safe space to speak and provide feedback anonymously. This way we can voice our thoughts. ### 19. Easy to use, secure system for all our ER needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Executive Director, HR Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about HR Acuity?** HR Acuity is easy to use, customizable, and secure. It has become our repository for documentation linking together records so they are accessible to users across the country. It is secure and provides good reporting for analysis and response. Their support team is second to none! They are responsive and many of their upgrades come directly from user suggestions. We moved to HR Acuity from an Excel spreadsheet and it was the best decision and investment we made. **What do you dislike about HR Acuity?** I honestly can't think of anything I dislike about the system. **Recommendations to others considering HR Acuity:** I recommend talking to current users, walking through a demo and comparing it to other systems. I am sure you'll find it is the simplest to implement and administer as well as being super easy for your users to navigate. **What problems is HR Acuity solving and how is that benefiting you?** Prior to implementing HR Acuity we were passing an Excel spreadsheet over email to track litigation, investigations, and other ER matters. Our HR Business Partners had files and documents stored electronically and in hard copy on various servers and in their desks. HR Acuity brought all of our information together in one secure system. We have better records management and retention now. ### 20. Director, Talent & Performance Management, HR Business Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. | HR DIrector, HR Business Partner, Head of Talent and Performance Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about HR Acuity?** I like the robust reporting capabilities and dashboards that allow for quick and easy analysis of trends happening in our business. **What do you dislike about HR Acuity?** I haven't come across anything I dislike about the tool for HR Professionals. The biggest challenge for my team has been to think differently about employee relations and to understand meaningful ways to share trends around what is happening in their organizations. **What problems is HR Acuity solving and how is that benefiting you?** Without plan, we were able to quickly use HRA to track and store COVID19 accommodations. It was important to isolate these requests and report on them regularly. We have been able to also have data that supports some of our suspicions around functions and geographies across our business that seem to have higher performance issues than others. Sharing this data with leaders will allow us to influence potential solutions such as additional management training and better on-boarding processes. ### 21. Anonymous workplace reporting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sinchana N. | Consultant- Recuitment, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about HR Acuity?** Speakfully gives employees a safe, supportive way to speak up, and empowers employers with data and analytics to take action before it's too late. **What do you dislike about HR Acuity?** Sometimes employees might misuse thisand report fake information. **What problems is HR Acuity solving and how is that benefiting you?** Workplace mistreat. ### 22. Speakfully review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about HR Acuity?** the accessibility,and the ease of use of the service **What do you dislike about HR Acuity?** not accurate reports and analytics and integration **Recommendations to others considering HR Acuity:** improve integration **What problems is HR Acuity solving and how is that benefiting you?** integrations ### 23. HR Acuity is a Great Employee Relation Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about HR Acuity?** It is straightforward and simple to use. It is extremely user-friendly and builds trust between the employees and the company. I believe that it is much easier to use than its competitors. **What do you dislike about HR Acuity?** The least helpful thing about this solution is that it can take some time to work on certain cases. **What problems is HR Acuity solving and how is that benefiting you?** I am solving HR/Employee related problems with this product. ### 24. HR Acuity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about HR Acuity?** It is easy to use and the most important thing, it can easily helps in tracking employees issues and there problems. **What do you dislike about HR Acuity?** It supports only ipad. It should support other mobile devices as well. **What problems is HR Acuity solving and how is that benefiting you?** Solving the issues of employees and conducting the documentation. ### 25. HR Acuity and Your Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about HR Acuity?** The opportunity for interaction between my company and my employees. By tracking employee activities and roles, we as a company can improve employee and employer communications. We can enhance company programs to show our appreciation for our employees. **What do you dislike about HR Acuity?** No, very happy with this program. Complete program. **Recommendations to others considering HR Acuity:** Great tool for any organization. **What problems is HR Acuity solving and how is that benefiting you?** Employee moral and employee/employer communications. Yes, saves on employee absences. ### 26. HR Acuity Review **Rating:** 4.0/5.0 stars **Reviewed by:** Mehdi N. | HR and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about HR Acuity?** It is easy to use and provides a good central location for all document retention and have various reporting abilities with good customer support **What do you dislike about HR Acuity?** exit survey component needs some additional functionality otherwise everything is good. **What problems is HR Acuity solving and how is that benefiting you?** Helps in achieving consistency in how you track, investigate and analyze employee data pertaining to employee relation with this software. overall it is the platform to build employee relation management effectively in every organization. ### 27. HR Acuity **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2021 **What do you like best about HR Acuity?** Easy to use, helps in tracking the history of employees effectively, and also helps in saving the reports for future use. **What do you dislike about HR Acuity?** spell check feature can be better, sometimes copy-pasting the format becomes difficult to manipulate. **What problems is HR Acuity solving and how is that benefiting you?** Helps to track, investigate and analyze an employee-related issue and helps the organization to increase employee satisfaction by bettering internal policies in the organization. ### 28. One of a Kind & Best of Its Kind for Employee Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about HR Acuity?** Completely changes the world for employee investigations and tracking of culture, management, employee relations information. From the perspective of a full scale investigation, it walks professionals through the issue encouraging documentation and addressing each issue. Ensures consistent note-taking and documentation. Not to mention, that the solution is constantly evolving and is very responsive to customer requests. **What do you dislike about HR Acuity?** There needs to be more integration options between HRIS and other systems. **What problems is HR Acuity solving and how is that benefiting you?** We initially selected HR Acuity because our ER Specialists were keeping paper files - summaries weren't getting done (because they moved on once the case was past the excitement), it was a scramble every time a leader wanted an overview, oftentimes follow-up was falling through the cracks - did the Manager do the training we specified, did we receive the administered disciplinary action. In addition, there was no real insight into whether Jane handling the East Coast was doing things the same way as John handling the South or James handling the West. Each case was influenced by the specific ER Specialists hot buttons, bias, etc. HR Acuity gave leadership immediate insight into how things were being handled, gave the team an efficient way to have a summary for each case, dramatically reduced administration around case files for the ER team, and gave us reporting and insight in a way that wasn't possible before. In our selection, we reviewed 3 case management platforms. HR Acuity was the only one that fit HR out of the box. It's HR-design by an HR professional is immediately apparent. ### 29. Great Case Management System **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn W. | Compensation Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about HR Acuity?** I like the ease of use for this system. You simply select the employee and the other employees that are involved in the case. Then you will write what the case is about, you can also attach policies and other information associated with the case. The search functionality is really good as well. **What do you dislike about HR Acuity?** The system can be pretty slow at times. If they approved the speed of the system then my review would be better. **Recommendations to others considering HR Acuity:** If you need a full service HR documentation and case management system, you can't go wrong. **What problems is HR Acuity solving and how is that benefiting you?** We are solving the issue of paper management. We no longer need to use paper to document conversations and track discipline issues. The system also lets us keep track of all of our cases in an easy to find solution. ### 30. Very satisfied. Love the tool. Great people at HR Acuity. **Rating:** 5.0/5.0 stars **Reviewed by:** Harry S. | Director, Employee and Labor Relations, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about HR Acuity?** Everything. The ability to manage cases, get notices, standardized investigation process and reporting mechanism and analytical capabilities. Let's not forget the great people who work at HR Acuity and support us. **What do you dislike about HR Acuity?** The discipline required to keep cases current and relevant and that my budget is limited which prevents me from fully capitalizing on the features offered by HR Acuity. **What problems is HR Acuity solving and how is that benefiting you?** Ability to identify trends and patterns of issues or actions that negatively impact operational success and ensure the correct allocation of resources to support client needs. Analytics help me remind leaders throughout the organization of the value that ER adds everyday. ### 31. Intuitive and dynamic case management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about HR Acuity?** HR Acuity has been a true asset to our organization in creating a streamline, consistent and easy to use platform in tracking our employee relations cases. HR Acuity is different from other systems in that is made for the complexity of HR- cyclical, customizable and intuitive. The reporting and analytics features continue to evolve for the needs of our business. **What do you dislike about HR Acuity?** There is not much to dislike about Acuity. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity has solved the problem of a need for a consistent platform to capture sensitive information and to create meaningful insights from that data. ### 32. Manager, Employee Relations and HR Policy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about HR Acuity?** HR Acuity is easy to use, the support team is fantastic, and the employee relations network is invaluable. The HR Acuity support team is very responsive to recommended updates and helpful in the rare event that there is a problem. **What do you dislike about HR Acuity?** The reporting function is a little difficult due to the way that our organization is structured. However, I believe this is unique to my employer versus a problem with HR Acuity. **What problems is HR Acuity solving and how is that benefiting you?** We are able to capture all of our employee relations matters in one centralized location and provide analytics based on the data. ### 33. HR Acuity is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2021 **What do you like best about HR Acuity?** The ease with which I can use the system and the ability to store so much information. **What do you dislike about HR Acuity?** The system is so robust that sometimes it can be intimidating for novice computer users. But, they offer tutorials, and customer service is superb. **What problems is HR Acuity solving and how is that benefiting you?** Employee relations issues and investigations into claims of illegal discrimination and harassment. ### 34. Excellent Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie P. | Chief Human Resources Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about HR Acuity?** I like the ability to document our investigations and to be to run reports **What do you dislike about HR Acuity?** I have nothing to report that I do not like **Recommendations to others considering HR Acuity:** highly recommended **What problems is HR Acuity solving and how is that benefiting you?** The product is so reliable that our liability insurance is reduced because we used this tool and process for our investigation and I am really glad we are able to automate our exist interview process ### 35. Time saver and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about HR Acuity?** Acuity provides the flexibility to gather information before the meeting. **What do you dislike about HR Acuity?** I would like to have the spell check be auto-correct if poaaible. Other than that, I think it's a great system. **Recommendations to others considering HR Acuity:** If you are looking for an efficient and innovative system for your HR processes, then this is your go-to software. Their support process during implementation is excellent, and it's easy to adapt to as well. I will recommend it to anyone. **What problems is HR Acuity solving and how is that benefiting you?** New employee interviews. Exit interviews. Centralized electronic filing and document retrieval. It's more like a one-stop-shop for documents. ### 36. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Joy-Ann L. | HR Specialist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about HR Acuity?** I like it is able to connect to our system for employee records so when I type in an employee's name, it automatically populates the relevant info. like position, manager etc. I also like that I can schedule surveys to be sent. I can set aside time each month to schedule surveys for new hires based on when their 90 days will occur. I can enter them as soon as they are hired instead of me having to wait and miss survey a new employee at the appropriate time. **What do you dislike about HR Acuity?** I still have not gotten the hang of reporting but I have training set up to learn more. **Recommendations to others considering HR Acuity:** Give it a try. The support team for HR Acuity is great and training is available often to match with your busy schedule. **What problems is HR Acuity solving and how is that benefiting you?** New hire interviews and exit interviews along with investigations are being managed by HR Acuity. Having 1 system of record is great. We don't have to think okay where did we save that or where would my coworker save that info. we know to go directly to HR Acuity. ### 37. Works well for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about HR Acuity?** We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary. **What do you dislike about HR Acuity?** Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled **What problems is HR Acuity solving and how is that benefiting you?** We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation. ## HR Acuity Discussions - [How do you use Hr Acuity?](https://www.g2.com/discussions/how-do-you-use-hr-acuity) - [What is employee relations experience?](https://www.g2.com/discussions/what-is-employee-relations-experience) - [What is a case management system HR?](https://www.g2.com/discussions/hr-acuity-what-is-a-case-management-system-hr) - [What does HR Acuity do?](https://www.g2.com/discussions/what-does-hr-acuity-do) - [View HR Acuity pricing details and edition comparison](https://www.g2.com/products/hr-acuity/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A58%3A24+-0500&secure%5Bsession_id%5D=51000719-a99c-478b-8179-fd7449bf44d9&secure%5Btoken%5D=ffc8b5426f162fb516734544ffcc88be1b2fa0dd10a495129d04164b3f528ce3&format=llm_user) ## HR Acuity Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## HR Acuity Features **Case Management** - Intake - Assignment - Escalation **Platform Basics** - Reporting - Secure - Performance **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Analytics** - Monitoring - Metrics - Compliance **Platform Additional Functionality** - Mobility - Telephone - Internal promotion **Access** - Integration - Assignment - Collaborative **Cleaning** - Filtering - Levels of Measurement - Transformation **Platform Data** - Dashboard - Alerts and Notifications - Case Management **Employee Experience** - Policy - Multi-channel - Cross-platform **Generative AI** - AI Text Generation **Agentic AI - Investigation Management** - Cross-system Integration - Proactive Assistance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top HR Acuity Alternatives - [Case IQ](https://www.g2.com/products/case-iq/reviews) - 4.5/5.0 (117 reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - 4.3/5.0 (363 reviews) - [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews) - 4.5/5.0 (95 reviews)