--- title: HR Acuity Reviews meta_title: 'HR Acuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how HR Acuity works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 187 scale: '5' date_modified: '2026-07-18' parent_category: name: HR url: https://www.g2.com/categories/hr --- # HR Acuity Reviews **Vendor:** HR Acuity **Category:** [HR Case Management Software](https://www.g2.com/categories/hr-case-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 187 ## About HR Acuity As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Cornell Medical, Bloomberg and Lyft. Combining decades of employee relations expertise with defensible AI and advanced analytics, it provides a centralized, secure platform where teams can conduct consistent, compliant investigations, surface trends and risks with visual dashboards, enable always-on employee reporting — named or anonymous — across multiple channels and give managers the tools and guidance to respond to issues more confidently than ever before. ## HR Acuity Pros & Cons **What users like:** - Users love the **ease of use** of HR Acuity, enabling efficient organization and quick access to important employee information. (22 reviews) - Users appreciate the **detailed reporting capabilities** of HR Acuity, enhancing efficiency in managing employee relations cases. (15 reviews) - Users value the **helpful customer engagement** and easy customization of HR Acuity for effective HR management. (13 reviews) - Users value the **effective HR case management and intuitive reporting** of HR Acuity, enhancing efficient decision-making. (13 reviews) - Users love the **easy customization** and robust features of HR Acuity, streamlining employee relations and investigations efficiently. (10 reviews) - Intuitive (9 reviews) - Report Generation (9 reviews) - Tracking (9 reviews) - Users find the **data analytics capabilities** of HR Acuity transformative, enhancing operational effectiveness and case management. (8 reviews) - Time-saving (8 reviews) **What users dislike:** - Users find HR Acuity's **reporting process overly complex** , making it difficult to access necessary information efficiently. (5 reviews) - Users struggle with **inadequate reporting** as custom analytics and drill-down features can be challenging to navigate. (5 reviews) - Users find HR Acuity lacks **global privacy framework support** and require enhancements for case management and dashboard functionality. (5 reviews) - Users find the **complex navigation** of HR Acuity challenging and often require extensive training to use effectively. (4 reviews) - Users find the **data management issues** in HR Acuity cumbersome, impacting efficiency and case handling processes. (4 reviews) - Users note the **need for improvements** in global privacy compliance and dashboard functionality for better usability. (4 reviews) - Users note the **limited features** in HR Acuity, particularly struggling with case intake automation and customization options. (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) - Learning Curve (3 reviews) ## HR Acuity Reviews ### 1. HR Acuity Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about HR Acuity?** I like how we can easily and clearly document information, communication, and the timining of when things happen so that our team can manage claims efficiently. **What do you dislike about HR Acuity?** I do not like how emails appear when they are sent from HR Acuity cases. The feature to send out emails is convenient, but we find that some of our recipients ignore the emails as they do not look as our 'regular' emails do when we send them. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity allows us to track our case numbers, look for trends across our brands, and manage claims easily throughout our team. ### 2. Easy to manage and report **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about HR Acuity?** Automatic reports set up; dashboard for convenient monitoring **What do you dislike about HR Acuity?** Appreciate the separate-ness for confidentiality but wish there was a better way to have managers involved without everyone needing accounts **What problems is HR Acuity solving and how is that benefiting you?** Keeping a better record of employee relations issues and being able to report on them ### 3. HR Acuity **Rating:** 5.0/5.0 stars **Reviewed by:** Nia R. | Deputy Director | Human Resouces, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about HR Acuity?** Our organization went live with HR Acuity last year and we continue to be amazed by how much a case management system has transformed the way we complete administrative investigations. We love how easy it is to configure and the reporting analytics allow us to share information with leadership to improve our culture and strenghen our workforce! They also take client suggestions seriously and I have seen many of our suggestions implemented already. **What do you dislike about HR Acuity?** The reporting was a little tricky to understand at first, so I am glad to hear that a revamp to reports is on the horizon. **What problems is HR Acuity solving and how is that benefiting you?** We were limited with data storage by using Excel and SharePoint, having an actual case management system has changed the way to do our work. **Official Response from Jane Farrell:** > Hi Nia, thank you for this positive review. It's great to hear that HR Acuity has transformed your investigation process and improved the way you work. We're glad you've found value in the reporting and analytics which allows you to share information with leadership. We're always striving to improve, which is why we've reimaged reporting and analytics to be easier to use. Stay tuned for the new analytics suite coming this Summer! Kind Regards, Jane Farrell ### 4. HR Acuity experience **Rating:** 3.5/5.0 stars **Reviewed by:** Kaitlyn R. | Employee Relations Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HR Acuity?** HR Acuity makes it easy to pull cases from our various sites in a quick and efficient manner. Reporting is intuitive. **What do you dislike about HR Acuity?** HR Acuity is phasing out the exit interview and post-hire interview functionality. This is unfortunate, as we utilized this service and see it as a key piece to the employee relations picture. Having more flexibility in what drives case health would also be desirable. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity provides us with one platform where all employee relations matters can be documented, and located, efficiently. ### 5. Director Global ER and HR Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** The ability to track and report on ER cases with the ability to watch cases as a leader and to provide valuable insights for leaderahip **What do you dislike about HR Acuity?** Some things can be arduous to enter in the tool, customer support has not be very responsive and difficult to integrate cases into the system without en employee-racing tool; there is a lot of administrative actions for emails and/or online form. **What problems is HR Acuity solving and how is that benefiting you?** Ability to be proactive in identifying trend, case management in general, how much time in the team spending on each aspect of ER ### 6. Simple and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Richard H. | Director of People EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HR Acuity?** This is such a good system, very intutive and and easy to use I would highly recommend this system for organsiations that need to improve the HR system management. I get regualr updates on all the cases that I working on and also when new cases are raised in parts of the business that i work with **What do you dislike about HR Acuity?** I see room for a greater degree of AI support and task monitoring **What problems is HR Acuity solving and how is that benefiting you?** Better reporting and visablity of cases ### 7. Where everything you need lies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HR Acuity?** I like that everything is in once place. You dont need to search on different applications to find the answers you need. **What do you dislike about HR Acuity?** It was be hard to navigate sometimes and relies heavily on its training to know what to do. **What problems is HR Acuity solving and how is that benefiting you?** Its a quick use to know if an employee is eligible for transfer from entity to entity or not. ### 8. HR Acuity: Innovating and Enhancing Employee Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Sara B. | HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about HR Acuity?** HR Acuity is delivering in a space that has been left untouched for most of my career. Employee Relations (ER) has largely been ignored as a space for innovation and creating the ability to tell stories with ER specific data. HR Acuity is changing that by creating an ER platform that has never existed and has no competition on the current market. The HR Acuity platform provides a complete ecosystem for ER professionals, leaders, and employees through its product offerings. Not only are they the only comprehensive ER solution on the market, they were also one of the first to release a responsible AI solution within their core platform setting the bar for HR as a whole. For the first time, I can now place more of my energy towards developing ER strategy versus dedicating most of my energy towards administrative tasks that are draining in addition to unengaging. The platform allows ER professionals to provide insights to their peers, leaders, and employees to showscase the value ER brings to the workplace. We've all seen the #MeToo stories in addition to other unethical workplace headlines over the years. Unfortunately, this has not directly translated to offering additional resources to our ER departments. In most part, I believe this is due to the inability for ER departments to showcase their value due to the highly reactive nature that the work once was. HR Acuity is changing that in addition to so much more. If you're ready to move past the basics (e.g., the central repository and checklist type of ER of the past), HR Acuity is set to deliver on helping shed light on the tremendous value ER brings to organizations. ER is part of the employee experience and that's more important than ever. From insightful and actionable dashboards, to cutting edge responsible use of AI, HR Acuity is here to change the landscape of ER to bring them to the table as true partners in developing sustainable and responsible work cultures. **What do you dislike about HR Acuity?** The dashboards need to be further developed to allow users to drill-to-detail in addition to offering targeted audience dashboards (e.g., dashboards for HR Business Partners, leaders, various COEs to help identify partnership opportunities). With that said, HR Acuity is set to release some of these features within the upcoming year and this is extremely exciting. **What problems is HR Acuity solving and how is that benefiting you?** Allowing me to dedicate more of my energy and focus towards ER strategy by using actionable data insights as a guide that I have trust and confidence in. The data storage that HR Acuity provides is hands down amazing, but its the offering that go above and beyond that. **Official Response from Jane Farrell:** > Hi Sara, thank you for this thoughtful review. It's great to hear that HR Acuity is providing your team value by changing the landscape of ER for the better and giving you the ability to focus your energy on ER strategy, rather than administrative tasks. As you mentioned, our AI technology is designed with integrity and security at its core and we are thrilled that you appreciate our responsible approach to AI. I'm glad you mentioned the upcoming improvements to reporting and dashboards - Stay tuned for the new analytics suite coming this Summer! If you ever have any additional feedback, please don't hesitate to share. Kind Regards, Jane Farrell ### 9. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HR Acuity?** I have had such an exceptional experience with HR Acuity. The representatives from the company have been great to work with. **What do you dislike about HR Acuity?** I disliked that it too so long to find such a great incident reporting company. **What problems is HR Acuity solving and how is that benefiting you?** It solving our issues with the incident report analytics and this system does it for us! ### 10. HR Acuity Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Roberts A. | Sr. Human Resource Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about HR Acuity?** It allows me to track and manage employees' complaints, investigations and incidents all in one place. You can return to your case and share the info with your colleagues. **What do you dislike about HR Acuity?** Delay in getting a response from customer support. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity is solving case management, reporting and compliance issues ### 11. Document **Rating:** 3.0/5.0 stars **Reviewed by:** Nilsa F. | HR Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about HR Acuity?** Good documentation tool for development performance review. **What do you dislike about HR Acuity?** The reports process is too complex and doesn't give the information required. **What problems is HR Acuity solving and how is that benefiting you?** Great benefits to follow up employee relations cases with documentation. ### 12. A stellar HR/ER platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about HR Acuity?** HR Acuity was well-designed to provide HR practitioners with the platform, tools, and resources we need to handle our most sensitive matters. The customer service and support is truly top-notch, and makes it much easier for our teams who use HR Acuity on a daily basis. **What do you dislike about HR Acuity?** We are looking forward to the newest version so that we can expand access to more people outside of HR, improve our reporting/analytics capabilities, and increase the ease with which employees (and others) can submit complaints directly and anonymously. **What problems is HR Acuity solving and how is that benefiting you?** We need to carefully manage, investigate, and address complaints that are received through a number of different systems/teams/offices. HR Acuity helps us maintain that information in one central platform. ### 13. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sheylla J. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about HR Acuity?** HR Acuity is super user friendly. I can easily search things that I need, as well as downloade necessary documents. I wouold highly recommend to any other business. **What do you dislike about HR Acuity?** There is not much that I dislike about Acuity, possibly the colors and appearance could be updated but the functionalities of the system are great and easy to use. **What problems is HR Acuity solving and how is that benefiting you?** It has solved our problem of documenting important issues when they arise and helped us stay organized as well. **Official Response from Jane Farrell:** > Hi Sheylla, thank you for the positive review. It's great to hear you would highly recommend HR Acuity to other businesses. For the colors and appearance, we are currently updating the user interface across all pages in HR Acuity. Stay tuned for more user interface enhancements! Kind regards, Jane ### 14. An Employee Relations tool for Employee Relations professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Employee Relations Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** HR Acuity is continuously updating its features to align with industry best practices, ensuring scalability for organizations of all sizes while addressing specific custimer needs. Their deep understanding of ER is evident in their functionality choices. **What do you dislike about HR Acuity?** This is a hard one because I see the changes that are constantly being made and improved upon. Creating a case from an intake form is my least liked functionality. I want to see more connectivity, alerts, or (moonshot) even a way to distribute cases equitably. **What problems is HR Acuity solving and how is that benefiting you?** Transparency with non-users like HRBPs (we share dashboards and reporting, but not case details). ### 15. Good product for ER Case Management **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel G. | Sr. Manager, Advocate Partner Team, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about HR Acuity?** The ease of the system is what I like best about HRA. Additionally, the data analytics are easy to pull and digest. **What do you dislike about HR Acuity?** I wish it were easier to update the way our HRA is set up. It would end up taking us a ton of time to redo all of the work to change how it was set up by a previous person on our team, and I'm not sure if that's worth it in the long run. **What problems is HR Acuity solving and how is that benefiting you?** Ability to understand bandwidth on our team, pulling reporting to understand the trends. ### 16. Is a good system and quite user firendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HR Acuity?** Can easily generate analytics table that can be very useful for a report meeting. **What do you dislike about HR Acuity?** I hope that the dashboard can be improved by display the 'Closed Case' tab. Currently, user need to generate data to search for cloased case, and it is very inconvenience. **What problems is HR Acuity solving and how is that benefiting you?** How easy to generate the table atfer the recent upgrade. ### 17. Very user friendly, easy to keep cases organized, and provide updates. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HR Acuity?** Ability to forward emails, and add as attachments **What do you dislike about HR Acuity?** It takes time to set up a case, I wish it were a bit faster in the set up. I am often copying and pasteing notes into Acuity vs. entering them in directly. Downloading a file also can have errors. **What problems is HR Acuity solving and how is that benefiting you?** Keeping cases organized, with timelines. ### 18. Amazing system for employee relations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HR Acuity?** Keeps me organized and I love that I can have all notes at my fingertip for each employee. **What do you dislike about HR Acuity?** It's a bit timely for entering information and cases. But definitely worth it. **What problems is HR Acuity solving and how is that benefiting you?** Keeping consistent with interviewing/investigations with my team. Keeping all notes in one place. ### 19. Best implementation of a software program I have ever done **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi E. | Vice President, National Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** We went live with HR Acuity in January 2024 our implementation coordinator Kayla was AMAZING!! My 30 years in HR this is by far the best software implementation I have ever been involved. The tool is robust, user friendly and customizable. Highly recommend! **What do you dislike about HR Acuity?** The tool is very robust, customizable and user friendly **What problems is HR Acuity solving and how is that benefiting you?** To have a centralize system and platform to monitor our products across the company ### 20. HR Acuity is a helpful system **Rating:** 5.0/5.0 stars **Reviewed by:** Kyla H. | People Relations Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about HR Acuity?** I like HR Acuity becuase it's easy to find exactly what I am looking for. There are so many features and and the reporting is great! **What do you dislike about HR Acuity?** I think the reporting tools could be a little more user friendly **What problems is HR Acuity solving and how is that benefiting you?** orginization and reminders ### 21. How did we do this before HR Acuity? **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | HR Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about HR Acuity?** The product is great out of the box but also very easy to configure. **What do you dislike about HR Acuity?** Not having a "status" feature for some ER processes. We manage it by opening and closing cases on the same issue. **What problems is HR Acuity solving and how is that benefiting you?** Standardized work process and forms. Collaboration and visibility into teammates' workloads. We did not have analytics before, so now HRA is telling us the "story" at our company. **Official Response from Jane Farrell:** > Hi Ryan, thank you for the positive review! It's great to hear HR Acuity is helping you utilize reporting and analytics to tell your ER/HR "story" internally. We appreciate your feedback. Kind regards, Jane ### 22. HR Acuity for Absence Administration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about HR Acuity?** I love that it gets us out of spreadsheets for administering sticky leaves of absence and workers compensation cases. We are able to easily use the application with little training. We use it daily. **What do you dislike about HR Acuity?** The product is continuing to grow and add enhancements. Would be great to see focus groups around the additional uses (other than ER) such as Leave of Absence (LOA) administration when we may also need to be super users only for LOA cases. We have different needs from ER on what we see in cases. **What problems is HR Acuity solving and how is that benefiting you?** Allowing us to get out of spreadseheets for tracking sticky leaves of absence. We have around 700 cases per year and about 80 of them are sticky cases that we enter into HRA. This allows real time updates to our HR partners. ### 23. Employee Relations software - very useful business story telling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about HR Acuity?** The software is very user friendly, designed for HR Employee Relations use, built in reporting tools, and amazing support team when questions arise. Rachel W. is an amazing implementation manager - highly recommend! **What do you dislike about HR Acuity?** We have not found anything we dislike yet. There are add-ons we believe will make the platform better, but everything has been great so far! **What problems is HR Acuity solving and how is that benefiting you?** Streamlines our workplace investigations, provides great templates which add to the templates we designed before HR Acuity. We love that what we type in the system generates the investigation report (in our prior database, we typed our investigation notes, then had to re-type things for the case report.) ### 24. HR Acuity Implementation gets an A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | VP, HR Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about HR Acuity?** HR Acuity made implementing this tool very easy. The pre-delivdered best practices were shared to make the initial configuration/set-up very easy. The tool is intuitive and easy to use. The platofrm was developed for ER managememnt vs modified to accomodate ER tracking. **What do you dislike about HR Acuity?** Would like to see more modern intergation options i.e. API. Reporting is solid but there is room for future enhancements. **What problems is HR Acuity solving and how is that benefiting you?** We are now tracking all ER and Investigations in a single source. The ability to identify and report on trends is a huge improvement. We also now have a central repository for documentation that is not stored on a single individiuals computer. **Official Response from Jane Farrell:** > Hi Lisa, Thank you for sharing your positive experience with implementation. We're thrilled to hear that the out-of-the-box best practices made it easier to configure and set up HR Acuity for your organization and that you are able to track and report on all ER and Investigations in a single platform. We appreciate your feedback on integration options. If you ever have any additional feedback, please don't hesitate to share. Kind regards, Jane ### 25. Excellent portal for tracking employee relations. **Rating:** 4.0/5.0 stars **Reviewed by:** Sally S. | Director of Employee Relations and Wellness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about HR Acuity?** HR Acuity has been a valuable tool for tracking investigations and exit interviews. The analytics center under insights is user-friendly and a great resource for tracking all cases. The various workshops are very helpful. **What do you dislike about HR Acuity?** I am unhappy that HR Acutity will be sunsetting the Exit interview program. It is baffling to me why this is happening. **What problems is HR Acuity solving and how is that benefiting you?** The portal for keeping track of all cases. ### 26. HR Acuity is just what we needed for data integrity and ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about HR Acuity?** We moved from HR Acuity from another employee relations data collection software company and we couldn't be more pleased from the moment of sale, implementation, IT, and help support tickets. There are so many things to like/love about HR Acuity: 1. Ease of entry of cases and investigations 2. Customization of your fields that support your systemic language within your organization 3. User friendly for all learners 4. Forwarding an email to a HRA case - this has changed our lives, no more saving emails and uploading 5. Data dashboards are easily customizable and you can view your case loads quickly 6. Data trends are displayed on entry so you can easily identify if you are seeing trends 7. Moving an ER case to an investigation with the ease of a button 8. We are tracking multiple items in HRA from employee relations cases, employee relations investigations, Title IX, and ADA compliance. 9. We are using one webform but are planning on expanding using this feature for the ease of the user and the ability to move submissions to a case, assign to the proper case manager, and track with ease! We have been impressed with every step of the process. Our IT partners even commented, "this has been one of the easiest and most planned implementation we have ever seen." **What do you dislike about HR Acuity?** We cannot link cases together to better track the trends on an employee. There are some other small enhancements that could be made but this now being picky because they have given us so much to work with we are thinking wow, what if we could..... **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity is solving multiple levels of manual tracking. Prior to using HRA we were using spreadsheets, Google forms, and paper forms to keep track of trends. This was causing frustration amongst all stake holders as we were not able to provide important data trends and monitor for compliance without the risk of data integrity. We now have one platform for multiple intradepartmental teams that is providing for good conversation and decision making. **Official Response from Jane Farrell:** > Hi Jen, thank you for the detailed and positive review! It's great to hear there are so many things you love about HR Acuity. We love to hear that your IT partners said it was the easiest and most planned implementation they've seen. We strive to make HR Acuity intuitive, easy to use, and easy to implement so you can get value immediately! Thank you for your feedback around case linking, we always want to hear about the "what if we could.." ideas so that we can build and prioritize functionality our customers love. If you ever have any additional feedback, please don't hesitate to share. Kind regards, Jane ### 27. A system perfectly designed for HR **Rating:** 4.0/5.0 stars **Reviewed by:** Shay M. | Senior Employee Relations Specialist - APAC , Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about HR Acuity?** It's designed for HR. It helps to have all our cases in one place, and prompts us where needed eg. to meet with witnesses. HR Acuity is easy to use! **What do you dislike about HR Acuity?** The only thing I would recommend is improving its visual appearance. **What problems is HR Acuity solving and how is that benefiting you?** It has all the information in one place so we can constantly track and manage cases. **Official Response from Jane Farrell:** > Hi Shay, thank you for sharing your experience with HR Acuity. It's great to hear you find HR Acuity is perfectly designed for HR. We appreciate your feedback around the visual appearance - this is one area we are investing in this year so keep an eye out for some UI updates! Kind regards, Jane ### 28. Simplicity to manage your business cases investigations **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about HR Acuity?** The tool is well organized, easy to use and manage, and the auto save mode helps you a lot in case you loose connection or you want to resume your data process later on **What do you dislike about HR Acuity?** Nothing much, i think the software and the page its fantastic **What problems is HR Acuity solving and how is that benefiting you?** The previos investigation process was very complicated to attach documents or manage your investigation, now with this tool everything is simplified and you just need to drag and upload, its fantastic and easy to use **Official Response from Jane Farrell:** > Hi Oscar, thank you for your positive review. It's great to hear you find HR Acuity easy to use and manage. We really appreciate your feedback. If you ever have any additional feedback, please don't hesitate to reach out. Thanks, Jane Farrell ### 29. Phenomenal ER case management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Margarita R. | Head of Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about HR Acuity?** What I appreciate most about HR Acuity is the ability to build customized reporting. It is so clear that this tool was designed with Employee Relations in mind. Also, the customer support is really amazing. We love our customer support lead. **What do you dislike about HR Acuity?** I wish the tool was more intuitive. Also, the tool doesn't integrate easily with other case management systems. **What problems is HR Acuity solving and how is that benefiting you?** The reporting allows me to partner with stakeholders to discuss areas of opportunity and gaps. The tags are especially important in terms of building detailed metrics. **Official Response from Jane Farrell:** > Hi Margarita, Thank you for your positive review. It's great to hear you love our customer support and you appreciate the ability to create custom reports. We appreciate all your feedback. If you ever have any additional feedback, please don't hesitate to share. Kind regards, Jane ### 30. Best ER Case Management System EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Mekka L. | Manager Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** Accessibility, detailed, all information at my fingertips, reporting, dashboards and the ability to provide statistics immediately to my executives **What do you dislike about HR Acuity?** Drill down to pull reports it's a lot of drill down to get to specifics **What problems is HR Acuity solving and how is that benefiting you?** Being able to report how many cases in specific categories ### 31. HR Acuity is a good tool for Employee Relations Cases **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about HR Acuity?** Case Management, templates, organization, reports **What do you dislike about HR Acuity?** Reminders come from a system email which can be confusing to supervisors **What problems is HR Acuity solving and how is that benefiting you?** N/A ### 32. You had me at ER Database...... **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey B. | Human Resource Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about HR Acuity?** HR Acuity allows me, as an ER Case Manager, to know in the moment the case load of my entire team. I am able to make work load decisions in no time at all. Additionally, the data that is collected is used to show our ebb and flow throughout the year. We are in education and our employees have busy times that mirror our caseloads. I am also able to assist our Training and Development team on trends in specific areas and how best the training efforts can be used with the most impact. Data is also used to judge our team's needs for requests of additional team members, both regular positions and temporary. **What do you dislike about HR Acuity?** The attachment type may need to be updated as new options occur. For example, I had to convert an MPEG 4 into an mp3 in order to attach to a case. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity is solving the problem of understanding individual case loads. This includes knowing what is open. It also solves the problem of historical information. When you can connect multiple people to one case and then see the case history of each individual, the HR Partner can create a better strategy when handling employees. **Official Response from Jane Farrell:** > Hi Stacey, thank you for the positive review! I love the headline, "You had me at ER database." It's great to hear that HR Acuity helps you manage the caseload of your entire team and improves decision-making for your organization. Thank you for the feedback about the attachments. We are always striving to improve, and your feedback is incredibly helpful. Kind regards, Jane ### 33. Amazing ER case management tool **Rating:** 5.0/5.0 stars **Reviewed by:** MARGARITA R. | Global Head of Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** What is most helpful is the ability to gather data insights and reporting to share with business and other stakeholders. **What do you dislike about HR Acuity?** This tool has and continues to evolve for the better. **What problems is HR Acuity solving and how is that benefiting you?** Solving the problem of tracking sensitive HR data. ### 34. Manager, Employee Relations - Manages and ER Team servicing Company Business Centers across the U.S. **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah A. T. | Manager, Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about HR Acuity?** There are so many positives to using HR Acuity that it's difficult to select one over another. However, the Ease of Use would have to be at the top of the list. HR Acuity is easy to navigate. Our department lives in this application day-to-day, hour-to-hour, minute-to minute. It's user friendly and ever-evolving. **What do you dislike about HR Acuity?** It can be a bit time-consuming to log in again when there is a delay in activity. I'm confident it's for security reasons, which is great. I just need to use password's I can type quickly. **What problems is HR Acuity solving and how is that benefiting you?** We are in the process of expanding HR Acuity to other areas of our business. HR Acuity is ensuring the units are separated, and have tailored reports to our needs. Our amazing Customer Success Manager listens, has our best interest in mind, keeps us informed of upcoming items, and meets with us regularly. Suggestions are implemented. HR Acuity also offers webinars of upcoming features and how to use them. They offer ER Roundtables with peers on hot topics. HR Acuity thinks outside the box and is ahead of the game. **Official Response from Jane Farrell:** > Hi Deborah, thank you for the positive review! It's great to hear you find HR Acuity easy to use across business units, and that you have a great relationship with your CSM. I appreciate your feedback about the login experience. If you ever have any additional feedback, please don't hesitate to share. Kind regards, Jane ### 35. Focused Customizable Case Management Tool + Top Tier Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about HR Acuity?** The team at HR Acuity are partners in value creation for their clients. They are willing to pause, listen, and discuss their clients' needs to continue to improve continuously. Very user-friendly interface. Significant Value Contributor - Storytelling Tool **What do you dislike about HR Acuity?** There are opportunities for improvement on the configuration side for administrators particularly after the implementation phase. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity provides a streamlined solution to house all employee relations matters providing global oversight of the functional responsibility. ### 36. Solid ER case management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen H. | Program Manager, HR Planning and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about HR Acuity?** HR Acuity provides a seamless interface and an exceptional user experience which allows Employee Relations teams the ability to accurately document, manage, and maintain their casework. It is easy to use and provides a variety of helpful reporting solutions including pre-generated dashboards and customizable reports. As an administrator of the tool, I'm impressed with HR Acuity's ability to allow for customizations in various areas within the system. Both the implementation team and the customer support teams are extremely responsive and wonderful to work with. **What do you dislike about HR Acuity?** We were coming from a rather unstructured data set in our previous tool. As such, the initial system implementation and configuration required some creativity and flexibility on our part. That said, the structured solution that HR Acuity provides is wonderful and I would encourage teams to implement HR Acuity sooner rather than later so that you can begin reaping the rewards that this tool provides. One other thing to mention is that HR Acuity does not provide the ability to communicate with Anonymous Reporters except through the use of their new Speakfully tool. For a variety of reasons, our organization needs to use a third-party reporting solution, which means that the ER team must use another tool to have two-way communication with Anonymous Reporters. As you can imagine, this is not ideal but certainly not prohibitory to using HR Acuity. **What problems is HR Acuity solving and how is that benefiting you?** The primary problem that HR Acuity allows us to solve is enhanced ER reporting and data analytics. Our previous solution did not provide us with the ability to analyze what was happening within the organization from a trend analysis and risk management perspective. Now we can easily and quickly see how many harassment, discrimination, retaliation, or performance management cases our global ER team is investigating at any given time. **Official Response from Jane Farrell:** > Hi Gretchen, thank you for taking the time to leave this positive review! It's so great to hear you felt supported and enjoyed working with HR Acuity's implementation and customer support teams, and that you can analyze trends and risk within your organization since adopting HR Acuity. We strive to provide best practices and helpful workflows while remaining flexible and configurable for each organization. Thank you for sharing your feedback! Kind Regards, Jane Farrell ### 37. HR documentation in a one stop shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about HR Acuity?** The ability to keep notes on employees in a central location. The ability to share notes with other HR managers to ensure consistency. **What do you dislike about HR Acuity?** Nothing at the moment that I can report on. **What problems is HR Acuity solving and how is that benefiting you?** Tracking cases and inputting notes in a shared location. ### 38. Centralized ER Data Capture **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | Associate Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** Streamline reporting for people leaders to help improve workplace culture. **What do you dislike about HR Acuity?** We could use some Job Aides for new users and best practices on change management. **What problems is HR Acuity solving and how is that benefiting you?** Identifying where are the problems. ### 39. Best in class for ER Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** michelle c. | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about HR Acuity?** Our organization has over 12k associates and several brands that are then broken up by geographic location, we use HR acuity becuase it effortlessly makes the employee relations job easy to document! all our data is up to date and feeds in live, when creating cases the information populates, we can use tags and specicial identifiers to filter via reporting and can attach virtually anything to our cases. the analytics have vastly improved over the years and now reporting looks sleeker with the widgets it creates with our data. **What do you dislike about HR Acuity?** our organization loves HR acuity - this is a web based system so just like anything else once a year we may struggle to log in or the site might be clunky but thats a rarirty! **What problems is HR Acuity solving and how is that benefiting you?** One stop shop for us to document and record all investigations - at all levels and with all brands ### 40. New customer **Rating:** 4.0/5.0 stars **Reviewed by:** Erica U. | Manager HRSP team, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** Excited about the tracking and data analytics. **What do you dislike about HR Acuity?** New customer so no feedback here. Need more time in the tool. **What problems is HR Acuity solving and how is that benefiting you?** Data needs, common repository for all ER needs. ### 41. HR Acuity has been a game changer for my ER Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta N. | Head of ER US, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** One central consistent platform for tracking ER matter. **What do you dislike about HR Acuity?** Not knowing about all of the wonderful features. **What problems is HR Acuity solving and how is that benefiting you?** One place for all cases. ### 42. HR Acuity simplifies the investigation process and keeps me organized. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about HR Acuity?** The system allows great organization for case management and customer service responds quickly. **What do you dislike about HR Acuity?** eNPS is very limited and the types of involved parties are limited. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity has decent reporting which helps us improve. ### 43. HR Acuity is a MUST for any HR professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about HR Acuity?** I love that HR Acuity allows our team to capture ER issues promptly & efficiently. The reporting functionality is also very helpful. **What do you dislike about HR Acuity?** There really isn't anything dissatisfying about this platform. **What problems is HR Acuity solving and how is that benefiting you?** ER issues ### 44. Great ER platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about HR Acuity?** This company understands ER issues and is very open to feedback on making ER work easier for all of us. Appreciate the partnership **What do you dislike about HR Acuity?** The investigation module is headed in the right direction but is over engineered for reality. Progress is being made. **What problems is HR Acuity solving and how is that benefiting you?** Capturing ER cases for analytics, historical info and consistency ### 45. HR Acuity is a great CM system. It's intuitive and user-friendly, and the HRA team is even better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about HR Acuity?** Kat and Tom has been really great partners. Their expertise and dedication areinvaluable, and I am so grateful for there contributions. Their knowledge and experience helped us provide our team with sound solutions for managing and capturing workplace concerns. **What do you dislike about HR Acuity?** We have been able to add smart fields to remedy some of the concerns. However, your infrastructure is very restrictive. **What problems is HR Acuity solving and how is that benefiting you?** Bringing many of our teams together in one system. Removing silos and creating strong partnerships within our organization. ### 46. Useful system **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew P. | Review Editor (specialty: Research Assessment), Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about HR Acuity?** The system is well-laid out and accessible to colleagues across the business **What do you dislike about HR Acuity?** None that I encountered in my use of the system **What problems is HR Acuity solving and how is that benefiting you?** Keeping the workflow on track **Official Response from Jane Farrell:** > Hi Andrew, thank you for the review. It's great to hear you find HR Acuity well laid out and accessible for your business. If you ever have any additional feedback, we'd love to hear it! Kind regards, Jane ### 47. Great ER Case Management system and amazing partners. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanette S. | Senior Director, Employee Relations, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about HR Acuity?** Not only has HR Acuity created great software solutions for Employee Relations, but also a community for Employee Relations professionals that you can't find anywhere else. As a system, HR Acuity is easy to use and really has all the features you need. I also love that they continue to work on enhancements and features based on client feedback. My customer success manager is amazing and the support team is always available and willing to help. HR Acuity remains in communication with me and I truly feel valued as a client. **What do you dislike about HR Acuity?** The biggest opportunity I find with the software is with the analytics. That said, I know the team is investing a lot of time and effort into improving this for their clients and cannot wait to see future enhancements in this space. I also think some of their administrative access/controls and customization options could be better. HR Acuity is not as customizable as other software options you may come across. **What problems is HR Acuity solving and how is that benefiting you?** I's a centralized case management system housing all ER Cases and helps with consistency in the management of cases. **Official Response from Jane Farrell:** > Hi Jeanette, thank you for the review. It's wonderful to hear you find value from the HR Acuity software and from the ER community, empowER. Thank you for your feedback around analytics. I am happy to share that the new Analytics 2.0 suite will be launching soon, so you'll be able to find and share the information you need even faster! Stay tuned. Thanks again, Jane ### 48. AD of Human Resources - Employee Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Dalan U. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about HR Acuity?** HR Acuity provides a great platform for us to document our Employee Relations cases. The involved party history is extremely helpful as it gives you immediate insite into previous cases the involved parties have been involved in without having to go search for that information. When we do need to search for past case information, the search tool is very robust and allows us to drill in and find the information that we're looking for. Customer service is great and HR Acuity listens to our suggested changes. We've seen many of our suggestions come to fruition. **What do you dislike about HR Acuity?** HR Acuity does provide useful reporting. There have been many updates and enhancements on the reporting front. I would like to continue to see reporting that is easier to use. **What problems is HR Acuity solving and how is that benefiting you?** HR Acuity provides a singe source for all employee relations issues and investigations. **Official Response from Jane Farrell:** > Hi Dalan, thank you for the positive review! Your feedback is incredibly helpful. It's great to hear that HR Acuity helps your organization document and manage ER cases and that we listen to your suggested changes. For reporting, we are heavily investing in the user experience of our robust analytics and insights, so stay tuned for continued enhancements. Thank you for being a valuable customer. Kind regards, Jane ### 49. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Antoinette Pack S. | HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about HR Acuity?** I love the simplicity of the tool. I like the search capability of cases and reporting capabilities. Also, the training that our team received as we onboarded the tool was wonderful. **What do you dislike about HR Acuity?** Nothing, I used Saleforce, Service Now and Navex in the past and I can honestly say I really like Saleforce. **What problems is HR Acuity solving and how is that benefiting you?** We're able to report out to the different business functions that we support. **Official Response from Jane Farrell:** > Hi Antoinette, thank you for the positive review! It's great to hear you enjoyed the training you received during onboarding and that you are finding HR Acuity simple and easy to use. If you ever have any additional feedback, please don't hesitate to share. Kind regards, Jane ### 50. Customer centric **Rating:** 4.5/5.0 stars **Reviewed by:** Aakriti K. | Global Ethics and Compliance Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about HR Acuity?** - Ability to meet needs of the community - Relentless customer focus - Drive for continuous improvement **What do you dislike about HR Acuity?** Heavily HR focused. Offerings should expand to other departments as there is transferable knowledge. **What problems is HR Acuity solving and how is that benefiting you?** Ability to integrate with existing whistleblowing system ## HR Acuity Discussions - [How do you use Hr Acuity?](https://www.g2.com/discussions/how-do-you-use-hr-acuity) - [What is employee relations experience?](https://www.g2.com/discussions/what-is-employee-relations-experience) - [What is a case management system HR?](https://www.g2.com/discussions/hr-acuity-what-is-a-case-management-system-hr) - [What does HR Acuity do?](https://www.g2.com/discussions/what-does-hr-acuity-do) - [View HR Acuity pricing details and edition comparison](https://www.g2.com/products/hr-acuity/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A21%3A25+-0500&secure%5Bsession_id%5D=e258c7bc-d759-443d-9f2e-e77651fafe59&secure%5Btoken%5D=dc71145e639e42700b4204d7a002a544c23ccabeaed35cd9b66fa92668f68728&format=llm_user) ## HR Acuity Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## HR Acuity Features **Case Management** - Intake - Assignment - Escalation **Platform Basics** - Reporting - Secure - Performance **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Analytics** - Monitoring - Metrics - Compliance **Platform Additional Functionality** - Mobility - Telephone - Internal promotion **Access** - Integration - Assignment - Collaborative **Cleaning** - Filtering - Levels of Measurement - Transformation **Platform Data** - Dashboard - Alerts and Notifications - Case Management **Employee Experience** - Policy - Multi-channel - Cross-platform **Generative AI** - AI Text Generation **Agentic AI - Investigation Management** - Cross-system Integration - Proactive Assistance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top HR Acuity Alternatives - [Case IQ](https://www.g2.com/products/case-iq/reviews) - 4.5/5.0 (117 reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - 4.3/5.0 (363 reviews) - [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews) - 4.5/5.0 (95 reviews)