--- title: Micro Focus Service Manager (formerly HP Service Manager) Reviews meta\_title: 'Micro Focus Service Manager (formerly HP Service Manager) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how Micro Focus Service Manager (formerly HP Service Manager) works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Micro Focus Service Manager (formerly HP Service Manager) Reviews & Product Details HP Service Anywhere and Service Manager service desk software handle change and incident management. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [Micro Focus Service Manager (formerly HP Service Manager) Community](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/discuss) Show More ## Top-Rated Alternatives [ ![PaperCut](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PaperCut") PaperCut 4.5/5(541) ](https://www.g2.com/products/papercut-mf/reviews) [ ![PrinterLogic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PrinterLogic") PrinterLogic 4.6/5(408) ](https://www.g2.com/products/printerlogic/reviews) [ ![MyQ](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MyQ") MyQ 4.7/5(124) ](https://www.g2.com/products/myq/reviews) [ View All Alternatives ](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/competitors/alternatives) ## User Insights Average based on 20 real user reviews. [Log in to unlock pricing and user insights](/login) NS Nupoor S. Marketing Consultant Mid-Market (51-1000 emp.) 2/23/2023 "Awesome Printing management" 4.5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? Printing management service provided by the hp service manager helps easily manage all print jobs, troubleshooting is also quick and effective ensuring less downtime. Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Nothing to dislike as the product is quite useful and Flawless for the work that it does Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Helping manage all the printing related jobs and troubleshooting of the printers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite UM Utkarsh M. Associate Enterprise (\> 1000 emp.) 2/23/2023 "Flawless Solution for printing management" 5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? The UI for the help desk solution is perfect. All the printing jobs, user access, loads,printing status, cartridge levels can be seen at one place Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Not sure if i dislike anything as of now because everything seems perfect Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Printer management at organization level with access restrictions and printing error tracking and troubleshooting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Poonam Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Poonam Y.") PY Poonam Y. Founder & CEO Small-Business (50 or fewer emp.) 2/21/2023 "Review for Helpdesk HP Service Manager" 5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? Best tool for Helpdesk and incident management it has also cloud based features which is very popular and helpful for IT Administrator. Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Nothing to dislike everything works good for me Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Using this for Helpdesk and service management and print management for my organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FV Fredy V. Mid-Market (51-1000 emp.) 2/23/2023 "Good Product" 4/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? The functionalities contained in Service Manager are very good, especially the ability to customize user options. Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Sometimes the support is delayed, I don't know if it's because of the level of service purchased. Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Control administration and internal reports. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Vipul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul K.") VK Vipul K. Assistant Network Manager Enterprise (\> 1000 emp.) 12/13/2022 "Review for HPSM" 4/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? Simple graphic user interface. Incident and change management is easy. Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Hostname management of different network devices and fetching reports is quite difficult. Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? It allows me to manage Incident /ticket in a single dashboard. Can do categorisation of different types of incidents/ issue which inturns helps to high serverity issue within SLA. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/4/2022 "HP service Manager" 5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? Great tool to manage Incident Ticket and Change Request. Event Management Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Nothing as such only Except database extract. Data Dump not available in direct tool, depends on other tool. Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? 1. Incident and Change Management 2. Excellent Monitoring and easy to access and operation. 3. Great Way to track multiple issues and Perfect Escalation Matrix. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 6/13/2022 "There is still some room for improvement" 3.5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? HP Service Manager is very very flexible Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? HP Service Manager is very flexible, but you have to code in order to make changes Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? We need a ticketing system, ITSM system. We've had a good experience with HP Service Desk, but it was discontinued. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 6/8/2022 "Integration options of the product could be better" 3/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? The UI is clean and the ease of use is good Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Lack of integration options with other security tools. Review collected by and hosted on G2.com. Recommendations to others considering Micro Focus Service Manager (formerly HP Service Manager): I would Recommend the product Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? We were using HPSM for IT operations management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohamad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamad C.") MC Mohamad C. Senior SOC Analyst Enterprise (\> 1000 emp.) 12/7/2021 "Ticketing system as never before" 5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? The gui and the ease of customization for me as an administrator Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? Actually nothing. I was hoping to do more training while using javascripts Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Itil Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Priyanka G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka G.") PG Priyanka G. Digital Marketing Specialist Enterprise (\> 1000 emp.) 9/3/2021 "One of the best ticket management softwares" 4.5/5 What do you like best about Micro Focus Service Manager (formerly HP Service Manager)? Easy grouping of the tickets. Easy ticket management, Change and Incident management can be easily understandable. Ticket status are clear. Review collected by and hosted on G2.com. What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)? It hangs on high load of tickets. Cant open multiple ticket tabs like more than 4. Initial server setup is little difficult. Review collected by and hosted on G2.com. What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you? Incident management, change management, solving service and support level issues easily with proper categorisation. Review collected by and hosted on G2.com. Show More 9/6/2021 Validated ReviewerSource: Organic ## Questions about Micro Focus Service Manager (formerly HP Service Manager)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Micro Focus Service Manager (formerly HP Service Manager) ](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/discussions/new) GU Guest User What is HP Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hp-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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