---
title: Micro Focus Service Manager (formerly HP Service Manager) Reviews
meta_title: 'Micro Focus Service Manager (formerly HP Service Manager) Reviews 2026:
  Details, Pricing, & Features | G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how Micro Focus Service Manager (formerly HP Service Manager) works for
  a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 20
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Office Management Software
  url: https://www.g2.com/categories/office-management-software
---


# Micro Focus Service Manager (formerly HP Service Manager) Reviews
**Vendor:** OpenText  
**Category:** [Print Management Solutions](https://www.g2.com/categories/print-management)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 20
## About Micro Focus Service Manager (formerly HP Service Manager)
HP Service Anywhere and Service Manager service desk software handle change and incident management.





## Micro Focus Service Manager (formerly HP Service Manager) Discussions
  - [What is HP Service Manager used for?](https://www.g2.com/discussions/what-is-hp-service-manager-used-for)

- [View Micro Focus Service Manager (formerly HP Service Manager) pricing details and edition comparison](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A03%3A09+-0500&secure%5Bsession_id%5D=f4a1a426-ccd6-40ae-b01c-56a1a922128f&secure%5Btoken%5D=77e336d3724c67401b65211d87edd053f7d63e4a6a468257ca302a0904536892&format=llm_user)

## Micro Focus Service Manager (formerly HP Service Manager) Features
**Hardware**
- New Printers
- Network
- Queues
- Updates
- Employee Computers

**Logistics**
- Print Jobs
- Print Billing
- Cut Waste
- Compliance
- Print Job Deletion
- Print Job Routing
- Secure Print Job Release

**Agentic AI - Print Management**
- Autonomous Task Execution
- Multi-step Planning
- Decision Making

**Additional Functionality**
- Multi-Printer Support
- Guest Printing
- Secure Login
- Data Visualization
- Alerts/Notifications
- Monitoring
- Third-Party Integrations
- Role-Based Permissions
- Usage Tracking/Analytics
- Job Management
- Single Sign On
- Budget Control
- Billing & Invoicing
- Cost Tracking
- Mobile Printing
- Print Quotas/Limits
- Multiple Authentication Methods
- Authentication
- Job Tracking
- Remote Printing
- Remote Update/Installation
- User Management
- Access Controls/Permissions
- Environmental Metrics
- Reporting/Analytics
- Summary Reports
- Multi-Language
- Data Extraction
- Activity Tracking
- Two-Factor Authentication
- Rules-Based Workflow
- Alerts/Escalation
- Multi-Location
- Archiving & Retention
- Self Service Portal
- Drag & Drop
- Reporting & Statistics
- Document Imaging
- AI Copilot
- Multiple Format Support
- Billing Rate Management
- Device Status Monitoring
- Quota Management
- Generative AI
- Credit Card Processing
- Queue Management
- Print Management
- API

## Top Micro Focus Service Manager (formerly HP Service Manager) Alternatives
  - [PaperCut](https://www.g2.com/products/papercut-mf/reviews) - 4.5/5.0 (533 reviews)
  - [PrinterLogic](https://www.g2.com/products/printerlogic/reviews) - 4.6/5.0 (405 reviews)
  - [MyQ](https://www.g2.com/products/myq/reviews) - 4.7/5.0 (118 reviews)