--- title: Micro Focus Service Manager (formerly HP Service Manager) Reviews meta_title: 'Micro Focus Service Manager (formerly HP Service Manager) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Micro Focus Service Manager (formerly HP Service Manager) works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-08-07' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Micro Focus Service Manager (formerly HP Service Manager) Reviews **Vendor:** OpenText **Category:** [Print Management Solutions](https://www.g2.com/categories/print-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About Micro Focus Service Manager (formerly HP Service Manager) HP Service Anywhere and Service Manager service desk software handle change and incident management. ## Micro Focus Service Manager (formerly HP Service Manager) Reviews ### 1. great **Rating:** 3.0/5.0 stars **Reviewed by:** Ashutosh Singh R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** offers a wide range of features, including incident management, problem management, change management, service level management, asset management, and more. **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** HP Service Manager has a steep learning curve, and the initial setup and configuration can be time-consuming. Additionally, the software requires a significant investment of resources, both in terms of hardware and personnel, to properly implement and maintain **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It can integrate with other HP software products, as well as third-party tools, to provide a comprehensive ITSM solution. It also offers a robust reporting and analytics engine that enables users to track key metrics and identify areas for improvement. ### 2. A nice servicing tool but not more than that **Rating:** 3.0/5.0 stars **Reviewed by:** Adi c. | Robotics team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** That is able to tell you when the cartridge is about to be depleted **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Thatit doesn't do a lot more than these features **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** It helps me print contiouslly by letting me know when is the cartridge going to be depleted ### 3. Integration options of the product could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Micro Focus Service Manager (formerly HP Service Manager)?** The UI is clean and the ease of use is good **What do you dislike about Micro Focus Service Manager (formerly HP Service Manager)?** Lack of integration options with other security tools. **Recommendations to others considering Micro Focus Service Manager (formerly HP Service Manager):** I would Recommend the product **What problems is Micro Focus Service Manager (formerly HP Service Manager) solving and how is that benefiting you?** We were using HPSM for IT operations management ## Micro Focus Service Manager (formerly HP Service Manager) Discussions - [What is HP Service Manager used for?](https://www.g2.com/discussions/what-is-hp-service-manager-used-for) - [View Micro Focus Service Manager (formerly HP Service Manager) pricing details and edition comparison](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A39%3A17+-0500&secure%5Bsession_id%5D=c9de031a-f035-4de6-bbd7-cf7d0ba59300&secure%5Btoken%5D=ed6052d646681a1232b762e67a05cf716a03204ec405a5699edeed4e3db6e696&format=llm_user) ## Micro Focus Service Manager (formerly HP Service Manager) Features **Hardware** - New Printers - Network - Queues - Updates - Employee Computers **Logistics** - Print Jobs - Print Billing - Cut Waste - Compliance - Print Job Deletion - Print Job Routing - Secure Print Job Release **Agentic AI - Print Management** - Autonomous Task Execution - Multi-step Planning - Decision Making **Additional Functionality** - Multi-Printer Support - Guest Printing - Secure Login - Data Visualization - Alerts/Notifications - Monitoring - Third-Party Integrations - Role-Based Permissions - Usage Tracking/Analytics - Job Management - Single Sign On - Budget Control - Billing & Invoicing - Cost Tracking - Mobile Printing - Print Quotas/Limits - Multiple Authentication Methods - Authentication - Job Tracking - Remote Printing - Remote Update/Installation - User Management - Access Controls/Permissions - Environmental Metrics - Reporting/Analytics - Summary Reports - Multi-Language - Data Extraction - Activity Tracking - Two-Factor Authentication - Rules-Based Workflow - Alerts/Escalation - Multi-Location - Archiving & Retention - Self Service Portal - Drag & Drop - Reporting & Statistics - Document Imaging - AI Copilot - Multiple Format Support - Billing Rate Management - Device Status Monitoring - Quota Management - Generative AI - Credit Card Processing - Queue Management - Print Management - API ## Top Micro Focus Service Manager (formerly HP Service Manager) Alternatives - [PaperCut](https://www.g2.com/products/papercut-mf/reviews) - 4.5/5.0 (533 reviews) - [PrinterLogic](https://www.g2.com/products/printerlogic/reviews) - 4.6/5.0 (405 reviews) - [MyQ](https://www.g2.com/products/myq/reviews) - 4.7/5.0 (119 reviews)