Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Effortless Navigation and Stellar Support with Houzz Pro"
5/5
What do you like best about Houzz Pro?

I find it wonderful to keep everything in one place with Houzz Pro. The support they provide is really appreciated. It's so easy to navigate, and I love creating floor plans on the computer by scanning the house. I also love that it's so easy to send estimates and invoices. The initial setup was extremely easy for me. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I wish I could add my markup only at the end, instead of to each item. Review collected by and hosted on G2.com.

Zach G.
ZG
Zach G.
Tech and sales consultant
Small-Business (50 or fewer emp.)
"Great Invoicing and 3D Room Modeling in One"
4/5
What do you like best about Houzz Pro?

I really like the Invoicing software and the 3d room modeling Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

There is a lot of options and features; I'm still figuring out the best way to take advantage of everything Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"3D Floor Planner and Instant Estimates Make Planning Easy"
5/5
What do you like best about Houzz Pro?

I like the 3d floor planner tool and the ability to generate an estimate directly from the 3d plan. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

The program runs very slowly sometimes, lags Review collected by and hosted on G2.com.

Damek W.
DW
Damek W.
"Efficient Renovation Management with Room for Improvements"
3.5/5
What do you like best about Houzz Pro?

I like that Houzz Pro offers unlimited users, which is a big plus for my team. The customer support is also a major reason why I switched to Houzz Pro. I find the AI function for building estimates very handy and a huge time saver, especially when moving over from a previous CRM. It includes an itemized list for completing a project, making the estimation and project phases more user-friendly for customers to understand each step. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I find the lack of a filtering function for the client list when sending mass emails frustrating. I have to select all and then unselect what I don't want to send, which is not convenient. It would be nice to filter by address, name, or project. Also, it's missing the ability to download information to Excel to easily manage data within the CRM. Another issue is that I can't attach the same calendar to multiple users, which makes it difficult when everyone's using the same meeting calendar. These are areas that could be improved. Review collected by and hosted on G2.com.

Kim D.
KD
Kim D.
Founder and Principal
Small-Business (50 or fewer emp.)
"Integrated Functionality That Keeps Our Team Efficient in One System"
4.5/5
What do you like best about Houzz Pro?

Integrated functionality which allows me to be more efficient and have my team and business in less separate systems. I also appreciate that we can make suggestions for how to improve and the frequent releases to add and improve on existing and new functionality. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I wish the website capabilities were more robust along with the CRM capability. These are the two areas I am considering exploring options outside of Houzz Pro to better support my business and process. Review collected by and hosted on G2.com.

Skyler  H.
SH
Skyler H.
"Centralizes Construction Management Efficiently"
4.5/5
What do you like best about Houzz Pro?

I appreciate Houzz Pro's capability to manage the full stack of relations within a construction project, especially in the residential realm. It covers everything from the client experience, starting as a lead through to the final cycle, including vendor relationships and orders and managing subcontractors. The unified tech stack offered by Houzz Pro allows us to quickly organize and search through parts of the company that would typically require various technology-based solutions. This integration means I can manage contracts, estimates, takeoffs, 3D floor plans, selection boards, selection trackers, and more, all within one place. Additionally, the software facilitates communication with clients and provides financing options while allowing us to look at cash analysis, keeping everything centralized and streamlined. Setup was made easier with assistance from account executives or helpers, and once started, it's user-friendly. Overall, this software's comprehensive capabilities and support make it immensely valuable in enhancing the efficiency and organization of construction management projects. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I find the experience with Houzz Pro to be inconsistent across different devices. Specifically, the functionality on our work iPads and other iOS-based apps, including mobile phones, is limited compared to what is available on the computer. I would like to see greater functionality in these iOS apps to improve our workflow and efficiency. Review collected by and hosted on G2.com.

Jordan H.
JH
Jordan H.
Small-Business (50 or fewer emp.)
"Houzz Pro: Effortless Setup and Enhanced Construction Workflow"
5/5
What do you like best about Houzz Pro?

I like Houzz Pro for its 3D floor plans and the ability to turn layouts into PDF format for permits. It offers more options than Jobber, which was a reason for switching. The initial setup was very easy because it was self-explanatory. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

The AI estimates should take from previous estimates pricing. Review collected by and hosted on G2.com.

MS
Marissa S.
Business manager
Small-Business (50 or fewer emp.)
"I Love Using Houzz Pro"
4/5
What do you like best about Houzz Pro?

I like that the CRM is integrated with an invoicing system that includes a way to pay virtually along with being able to draw floor plans too. I haven’t found another system that includes all of those things Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I can’t refund a payment through the Houzz system. If a customer pays with a credit card I have to refund them with a bank check instead of reversing the payment digitally Review collected by and hosted on G2.com.

Nina M.
NM
Nina M.
"Decent for Organization, Slowed by Poor Performance"
1.5/5
What do you like best about Houzz Pro?

I like the catalog feature in Houzz Pro. I also appreciate the photos that accompany proposals for clients to view. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

It's very slow, there are always delays. I also don't like that it charges my clients a fee to pay with credit card when many other programs don't charge a fee. The subscription cost is also too high. I wish I hadn't switched from IVY to be honest. Review collected by and hosted on G2.com.

Daniela A.
DA
Daniela A.
Designer
Small-Business (50 or fewer emp.)
"Decent All-in-One Tool, but Support Is Lacking and Sales-Heavy"
1.5/5
What do you like best about Houzz Pro?

It's a decent all-in-one tool good for Design + Build companies Review collected by and hosted on G2.com.

What do you dislike about Houzz Pro?

I dont like the customer support (lack thereof) and how sales-oriented they are Review collected by and hosted on G2.com.

Response from Nicole Ward of Houzz Pro

Thank you for your candid feedback. We're happy to hear that Houzz Pro has helped address your need for a project management solution, but we're sorry to learn that your experience with our support team has been frustrating.

We're committed to helping our pros succeed, and we never want anyone to feel unsupported. We appreciate you bringing this to our attention, as feedback like yours helps us continue to improve both our service and overall customer experience.

I'd love the opportunity to better understand what happened and see how we can help. Please feel free to reach out to me directly, Nicole.Ward (at) houzz.com, and I'll personally work to connect you with the right resources and support.

Thank you again for your feedback and for being part of the Houzz Pro community.