The additional marketing services and website services have been valuable to us. Review collected by and hosted on G2.com.

Better integration with Gusto would be helpful. Review collected by and hosted on G2.com.

Easy to use and access. Daily use is good. Review collected by and hosted on G2.com.

There are regularly issues with the line, sometimes we can't hear or we can't put on hold. Review collected by and hosted on G2.com.

I like that Housecall Pro is user friendly and customer friendly. The integration works really nicely, especially for billing, scheduling for customers, and payroll. We also get lots of compliments from our customers about the Housecall Pro system. The setup was super easy, and the instructions are really good. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The scheduling and dispatch features were easy to use, and the customer communication tools (like reminders and follow-ups) were super helpful for keeping jobs on track. Review collected by and hosted on G2.com.

The mobile access, invoicing, and job tracking features made it easy for our team to stay organized. It was especially helpful for recurring services and updating customers quickly. Review collected by and hosted on G2.com.

Makes my life easier and create a great experience for the customer. Review collected by and hosted on G2.com.

Can be a little expensive for the smaller business. Review collected by and hosted on G2.com.

Housecall Pro is very user-friendly and easy to implement. I like the price book setup, the ease of taking credit/debit cards, and the customer & job tags. It is also easy to track lead sources. I like the customer support. It's great being able to jump on at any time and get answers & help. The integration with QB Online has been easy so far, there are a few hiccups, but I understand there isn't perfect software. We have used other programs and when comparing, HCP ranks stronger in the areas that benefit us the most. I also like that they are always upgrading and adding features.

We use HCP daily and would truly be lost without it. We changed over from another company in 2021 and it has been a great experience. Review collected by and hosted on G2.com.

The Reports. They have improved over the years, but there is no way to track commissions on particular services. The reporting with the last company was much better. It allowed you to set up the tech and what their commission rate was, then when they upselled a product/service, you could check "commission" and the report would show what they sold, the cost (minus discounts), and what the commissions were. I could pull the report without doing any calculations and it put the responsibility for the tech to note their commissions. There are a few other little annoyances like being unable to discount an individual line item or adding a tip for checks that pulls over to QB like the CC tips do. If I sat here long enough, I am sure I could list a few more, but even with these, HCP still ranks higher than the other programs we have used. Review collected by and hosted on G2.com.

The thing I always come back to with Housecall Pro is how user friendly it is. Any sort of field software is only as good as the techs using it. If the technician can't/won't/has a hard time using it, then no amount of features, nor cutting edge technology, will make it a good software. Housecall has focused intensely on their design and making it easy for anyone to pick up and quickly become familiar with it. That is invaluable for me as a small business owner, and reducing that training time. Review collected by and hosted on G2.com.

The biggest issue from my perspective is the *seeming* intent of the software developers to continue to generate new projects and scopes, without fully seeing through the development of current projects/added features/existing features etc.

As Truett Cathy, the late founder of Chick-fil-A, once said "If we get better, our customers will demand we get bigger." This was in direct dispute of his top Executive Board who had been insisting that they open more stores, faster, in order to compete with other chains for market share.

Sometimes, from the product consumer pov, and a consumer who has been with HCP for a number of years now, it seems HCP is attempting to get bigger at the expense of getting better (at what they already do). Review collected by and hosted on G2.com.

It's easy to learn even for those not technically savy and keeps our business organized and streamlined. We are able to efficiently generate estimates, invoices and keep track of customer history and notes. I can also appreciate the continued improvements and enhancements the HCP developers continue to add and the integrations are easy without needing to be an IT expert. Review collected by and hosted on G2.com.

The app can be 'glitchy' and not do all the things it should be all the time. There are small nuances I personally would like to see improved such as the 'copy to job' function for approved estimates to be a 1-click in the pipeline; however, most of my dislikes are just personal preferences. I am seeing some areas where it looks like there are integrations or add-ons being offered that seem to be 'extra' and some of that is being 'sold' pretty strongly through pop ups and emails. However, for what we need and do we are very happy with HCP. Review collected by and hosted on G2.com.

I was speaking with my father in regards to growing my business, his input was to hire an operations manager that could handle all the task I handle so I could open some new markets. Insert House Call Pro, I was already using it to about 60% efficiency. On paper an upper level manager was going to cost me about 85k a year in salary cap. I pondered on how I could avoid this expensive but critical decision. I decided to invest alittle more money into HCP's more niche features. Man it has been the absolute best decision I have made for myself and my orgnization. Next week on the 13th, I will be attending a kick off meeting for Louisiana and Texas simulataniously. Then after the first of the year it will be on to Oklahoma. Sorry for the wordy response, so to answer the question. I like the fact that HCP are innovators who will listen to their base and try to implement and 9/10 they knock it out of the park. When i first became a client, I called HCP my CRM tool. Now Its clear to me, they are an ERP tool. Its extremely easy to add new features that integrate with my other softwares. Its so easy to get a hold of customer support and tailor my plan directly to my business's unique needs. I can log in every morning and see where all my human capital is and what my AR is and move on from there. Review collected by and hosted on G2.com.

The only thing i dislike about HCP is the fact that I didnt begin using it earlier in my business's lifecycle! Review collected by and hosted on G2.com.

It's very user friendly and has to many features that I didn't even know I needed. When we implemented HCP into our business, it was a smooth transition and organized all of our customers with attached jobs and invoices. The HCP team has quick responses anytime I have a question. We use it daily to schedule estimates which also makes booking jobs a breeze! I run the office and the techs can attach pictures and notes right to the job. Receiving reviews, automatic reminders for past due invoices, revenue reports, HCP has it all. Definately recommend HCP to business owners! Review collected by and hosted on G2.com.

I really haven't found anything I dislike. It has made my job so much easier and organized. I love HCP! Review collected by and hosted on G2.com.