Edit

UA

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

5/31/2023

"friendly, but decieving"

0/5

What do you like best about Housecall Pro?

a great software that can help any business, their business tactics and deceptive practices are in question though. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

The sales team is trained to push and shove you into a corner and charge you whatever and as much as they can. when it comes to cancellations they do whatever is best within their favor and not the users. THEY SAY THEY CARE ABOUT SMALL BUISNESS BUT THEY JUST CARE ABOUT THEIR POCKETS. Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Hello! So sorry to hear about these issues you had. Our goal is to champion our pros to success, helping them manage and grow their business. I would appreciate being able to investigate your experience further. Could you email me at proadvocate@housecallpro.com with your company name, login email, and best phone number? Hope to hear from you soon!

SS

Samuel S.

Small-Business (50 or fewer emp.)

3/20/2023

"It is very helpful to schedule, invoice and collect money from our jobs"

5/5

What do you like best about Housecall Pro?

Its ease of use and the many features that it has and continues to add every so often Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

Sometimes it fails to contact correctly with our QB business accounting program Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Glad to hear its helping you manage your techs and take payments! Curious to learn more about the Quickbooks issues you are running into. Feel free to send me an email to proadvocate@housecallpro.com so me and my team can assist here. Thanks again and have a great day!

KL

K L.

HR

Small-Business (50 or fewer emp.)

3/22/2023

"Intuitive and easy"

5/5

What do you like best about Housecall Pro?

The platform is intuitive, the technical support is beneficial and competent, and this CRM added value on several levels. I love the part where customers can leave a review after each job is done, which is forwarded to Facebook and the website. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

This platform would be better if it also partnered with Nextdoor, an app widely used in cleaning services that can capture new customers, such as handyman, plumbers and others. Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Glad to hear its helping you save time! Thanks for the feedback around an integration with Nextdoor, have you looked into some Zapier webhooks? Depending on what you are trying to do, those can be helpful. Feel free to send me an email to proadvocate@housecallpro.com if you have any other feedback. Thanks again and have a great day!

DS

Dusty S.

Small-Business (50 or fewer emp.)

5/26/2023

"We love HCP to keep our business running!"

5/5

What do you like best about Housecall Pro?

The scheduling application and invoicing application all in one is great! Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

The blue chat bubble. Sometimes I just need to talk to someone. Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Happy to see that the customer communication and auto invoicing features are working for you! Regarding our support, our chat bubble is the fastest place to get support BUT we do have an inbound support number at 858-842-5746 that you can call. If you have any other feedback, feel free to reach out via proadvocate@housecallpro.com as well. Have a great day!

DS

Dean S.

Director of Business Development

Small-Business (50 or fewer emp.)

9/22/2022

"Using platform for 2 years w/ persistent problems that are unaddressed by support + customer success"

0/5

What do you like best about Housecall Pro?

It computerized a lot of our processes. Dashboard is pretty helpful. Job history is helpful, as well. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

There are so many things that they do wrong.

Photos: take forever to upload on jobs; they can't be uploaded in the background, causing the whole screen and app to be locked until they're finished.

Customer Profiles (app): for some reason, you can't copy and paste any information on a customer profile. Examples: can't copy and paste a customers' phone number. Can't copy a customer address to put into a navigation app (for some reason when waze is selected as the navigation app, it doesn't send the correct address to waze, so i have to manually type in the address each time i want to go to a customers address).

Calendar: A lot of our jobs occur overnight, and the calendar is not suited for this. The entirety of the screen is blocked by these jobs and we can't see the rest of the schedule, making the calendar unusable. We've brought it up to support multiple times and the only "solutions" they have are to use a google or ical calendar in place of it or to create segments for each job, adding more work and confusions for our techs and customers. It's been well over a year since we originally brought it up and they still don't have any other solution, nor do they have any plans to fix it. For a platform that costs thousands of dollars a year, and a main feature is scheduling and the calendar isn't usable, you would think they would work to provide a real solution.

Customer Success: I've spoken with multiple people from customer success who assured me they would look into it and find a real solution, but they never get back to you or return calls. Review collected by and hosted on G2.com.

MM

Michael M.

Small-Business (50 or fewer emp.)

4/18/2023

"Best CRM"

5/5

What do you like best about Housecall Pro?

Lots of useful features, on my way, text notifications Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

Don't like it not loading the schedule properly on mobile Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Glad to hear that you are enjoying the customer notifications. We are releasing an iOS update with scheduling soon which should help with visibility on the schedule in mobile. Feel free to send me an email to proadvocate@housecallpro.com if you have any other feedback and how we can help. Thanks again and have a great day!

AM

Anton M.

Small-Business (50 or fewer emp.)

3/22/2023

"Best program"

5/5

What do you like best about Housecall Pro?

Super easy to work with. Our techs really like the app Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

Sometime when we contact support. They are not able to help us. Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Glad to hear its helping you dispatch! Feel free to send me an email to proadvocate@housecallpro.com if you have any other feedback and how we can help. Thanks again and have a great day!

BZ

Brandi Z.

Small-Business (50 or fewer emp.)

3/22/2023

"Great!"

5/5

What do you like best about Housecall Pro?

Always available for advice and help with site. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

Features are different on iphone and android/google phones. Review collected by and hosted on G2.com.

Response from Ben Bosnic of Housecall Pro

edit

Thanks for the review! Glad to hear its helping you dispatch! Thanks for the feedback around the apps being different on iOS and Android, we do our best to have them be as consistent as possible. Feel free to send me an email to proadvocate@housecallpro.com if you have any other feedback. Thanks again and have a great day!

EH

Emily H.

Manager

Small-Business (50 or fewer emp.)

5/8/2022

"Best CRM"

5/5

What do you like best about Housecall Pro?

I liked everything about housecall pro.I liked that it communicated with quickbooks and scheduling was easier and had everything all in one to make our company work better and faster. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

They had everything a company normal had to pay separate for. It was an all in one CRM and made our company work more efficiently than it ever did. It even works with quickbooks. Review collected by and hosted on G2.com.

Recommendations to others considering Housecall Pro:

I would use anyone but them. It helps with dispatching, customer database, reviews, invoices, estimates, billing the customer and running their credit card and getting same day deposit, texting customer when in route, communicating with quickbooks, allow certain users to have certain access and load job info and pictures. It does more but it doesn't charge a bunch of money to add users like other cRMs. Review collected by and hosted on G2.com.

What problems is Housecall Pro solving and how is that benefiting you?

I can communicate with customers easier and have every conversation on record, than credit cards for same day deposit, create invoices, estimates and keep pictures or anything about the customer was stored all together. Review collected by and hosted on G2.com.

Response from Justin Baugh of Housecall Pro

edit

Hi Emily H., thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you’re open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again.

EH

Emily H.

Manager

Small-Business (50 or fewer emp.)

4/24/2022

"Housecall is all in 1"

5/5

What do you like best about Housecall Pro?

I like that it's an all in 1 system for our growing company. From scheduling, to invoices, estimates, credit card swiping, quick books compatible and easy to use and dispatch along with saving all customer info and all communications between employees to employees and to customer. Review collected by and hosted on G2.com.

What do you dislike about Housecall Pro?

That I can't deosit in 1 deposit more than $9,999 and if I do it takes a couple days to drposit. Review collected by and hosted on G2.com.

Recommendations to others considering Housecall Pro:

It is an all in one system and App. Great for plumbing, A/C, electrical , and wi own and Door installation and all service providers. Review collected by and hosted on G2.com.

What problems is Housecall Pro solving and how is that benefiting you?

we can text customer that we are in route, bill invoice, send estimates and color coat out schedule. Allow out drivers to leave notes and pictures about the job. Save all communication of customer Nd their calls and voicemail and workers and office. Accept payment and review upon completion. Easy to use. Review collected by and hosted on G2.com.

Response from Justin Baugh of Housecall Pro

edit

Hi Emily, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you’re open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again.