--- title: Hoth (House on the Hill) Reviews meta\_title: 'Hoth (House on the Hill) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Hoth (House on the Hill) works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 3 scale: '5' date\_modified: '2025-10-31' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Hoth (House on the Hill) Reviews & Product Details Hoth (House on the Hill) is a trusted provider of powerful, flexible IT Service Management and Enterprise Service Management software. With 30+ years of experience, we help organisations of all sizes—from public sector teams to enterprise businesses—streamline support, reduce costs, and elevate service delivery. Our modern, AI-powered platform delivers fast ITIL-aligned solutions out of the box, while also offering the flexibility to scale and customise as your needs evolve. Hoth goes beyond ITSM to support Customer Service, Facilities, and Governance Risk & Compliance—all in one intuitive platform. Whether you’re looking for rapid deployment or deeper configuration, Hoth helps you get ITIL and get going—fast. Visit us at SITS to see how we’re making service smarter, faster, and more connected—backed by UK-based support you can rely on. * * * Seller [Houseonthehill](https://www.g2.com/sellers/houseonthehill) Discussions [Hoth (House on the Hill) Community](https://www.g2.com/products/hoth-house-on-the-hill/discuss) Languages Supported English Overview by Laura Stotesbury Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/hoth-house-on-the-hill/competitors/alternatives) ![Siddharth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddharth S.") SS Siddharth S. Cloud Engineer Trainee Enterprise (\> 1000 emp.) 7/20/2022 "House-on-the-Hill Service test aptly a made to measure service desk software" 5/5 What do you like best about Hoth (House on the Hill)? the most helpful part of the house on the hill service is both cloud and onsite friendly and its also mobile compatible there is also good features like chat, inbound and outbound email , and unlimited end users Review collected by and hosted on G2.com. What do you dislike about Hoth (House on the Hill)? in the House-on-the-Hill Service desk, the templates are not user friendly and the resolution of tickets queries needs to be automated and the user interface of the mobile application must be updated Review collected by and hosted on G2.com. What problems is Hoth (House on the Hill) solving and how is that benefiting you? Give Customers & Analysts a Clear View the first problem is ticket management Request Fulfilment Streamlined Request Management Problem Management Control the Problem Process Change Management. Automated, Paperless Change Authorisation so these problems have been mitigated by the software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![prashant p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "prashant p.") PP prashant p. Business Analyst Small-Business (50 or fewer emp.) 12/8/2021 "Best Way to manage the support request" 4/5 What do you like best about Hoth (House on the Hill)? Ease of use and the user interface is very good. Review collected by and hosted on G2.com. What do you dislike about Hoth (House on the Hill)? Sometimes the processing of the in-built flow is taking some time to load. Review collected by and hosted on G2.com. What problems is Hoth (House on the Hill) solving and how is that benefiting you? Internal support related request raised by the user and end business user who are interacting with this, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Devesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devesh C.") DC Devesh C. Security Researcher Small-Business (50 or fewer emp.) 8/28/2021 "Amazing experience with "SupportDesk"" 3.5/5 What do you like best about Hoth (House on the Hill)? IT Provides Best Service Management & great IT support I like best thing is Knowledge Base To answer common Questions of customer Easily Resolved and Dashboards was also 10 out of 9 Review collected by and hosted on G2.com. What do you dislike about Hoth (House on the Hill)? I don't dislike So Nothing to Say here anything Review collected by and hosted on G2.com. Recommendations to others considering Hoth (House on the Hill): Yeah if you looking for Great Management for customers then definitely you Go ahead 🔥🔥 Review collected by and hosted on G2.com. What problems is Hoth (House on the Hill) solving and how is that benefiting you? It was very useful for managing customers It was Easy and reliable it have many features so It make So Special So Definitely Go ahead Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Hoth (House on the Hill) for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![ServiceNow IT Service Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management Logo") ServiceNow IT Service Management 4.5 (1,948) ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. ](https://www.g2.com/products/servicenow-it-service-management/reviews "ServiceNow IT Service Management")[ 2 ![Freshservice Logo](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice Logo") Freshservice 4.6 (1,347) Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. ](https://www.g2.com/products/freshservice/reviews "Freshservice")[ 3 ![Atera Logo](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera Logo") Atera 4.6 (1,245) Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. ](https://www.g2.com/products/atera/reviews "Atera")[ 4 ![Jira Service Management Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management Logo") Jira Service Management 4.3 (991) Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. ](https://www.g2.com/products/jira-service-management/reviews "Jira Service Management")[ 5 ![SolarWinds Service Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk Logo") SolarWinds Service Desk 4.3 (786) SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. ](https://www.g2.com/products/solarwinds-service-desk/reviews "SolarWinds Service Desk")[ 6 ![SysAid Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid Logo") SysAid 4.5 (753) SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. ](https://www.g2.com/products/sysaid/reviews "SysAid")[ 7 ![Autotask Logo](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask Logo") Autotask 4.3 (632) Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements ](https://www.g2.com/products/autotask/reviews "Autotask")[ 8 ![ClickUp Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp Logo") ClickUp 4.6 (13,672) ClickUp is one app to replace them all. 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[ Ask about Hoth (House on the Hill) ](https://www.g2.com/products/hoth-house-on-the-hill/discussions/new) GU Guest User What is House-on-the-Hill Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-house-on-the-hill-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/hoth-house-on-the-hill/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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