--- title: HotSOS Reviews meta_title: 'HotSOS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how HotSOS works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: Hospitality url: https://www.g2.com/categories/hospitality --- # HotSOS Reviews **Vendor:** Amadeus **Category:** [Other Hospitality Software](https://www.g2.com/categories/other-hospitality) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About HotSOS Amadeus Service Optimization Solutions streamlines hotels' workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests. ## HotSOS Reviews ### 1. HotSoS is a great way to keep guests happy and connected **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about HotSOS?** Ease of use, web interface page and overall look and feel of the program. **What do you dislike about HotSOS?** The password update feature can lag a bit and the multiple urls can be an issue. **What problems is HotSOS solving and how is that benefiting you?** Connecting multiple departments at our property and coordinating a great guest experience. ### 2. A very handy tool for an enhanced guest experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about HotSOS?** How easy it is to operate the app and how fast the information is being delivered to an appropriate department. Also, it is very convenient to attach a picture of the issue when it is not possible to explain it in writing. **What do you dislike about HotSOS?** I don't like that you cannot add another similar request about the same location. For example, some requests might be lost with time in many other unresolved requests or were wrongly directed to another department, and then you cannot place the same request as a reminder. **What problems is HotSOS solving and how is that benefiting you?** Our hotel benefits from the HotSos so that no issues are being forgotten and no requests are being missed. You can always look back at any old request and even pull the report out of the system to compare data, make analysis etc. ### 3. HotSOS does its job **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. | Vip Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about HotSOS?** As a hotel front desk user, logging activities and being able to find out resolutions verses no attention for orders is key for indicating how to follow-up with the appropriate departments. **What do you dislike about HotSOS?** User interface design lack hotkeys Occasional edge cases resulting in hangups happen seldom, but not rarely Messaging system pretty much works one way, users on mobile don't have an in-app method of reaching out to PC users **What problems is HotSOS solving and how is that benefiting you?** Dispatching work orders is a given. Benefits include real-time tracking of orders and accountability. ## HotSOS Discussions - [What is HotSOS used for?](https://www.g2.com/discussions/what-is-hotsos-used-for) - [View HotSOS pricing details and edition comparison](https://www.g2.com/products/hotsos/reviews?open_modal_url=%2Fproducts%2Fhotsos%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fhotsos%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+02%3A08%3A59+-0500&secure%5Bsession_id%5D=27546df8-f74a-492e-ad82-5c3ce824cd4d&secure%5Btoken%5D=17b13c8101a3d4c83d7dd7edc744e8bdcc4fbb75110c3675f806a26036ca70d6&format=llm_user) ## HotSOS Features **Additional Functionality** - Customer Database - Stock Management - Mobile Access - Customer History - Loyalty Program - Recipe Management - Kitchen/Menu Management - For Food Trucks - Cash Management - Generative AI - Reporting/Analytics - Transaction History - Third-Party Integrations - Credit Card Processing - Access Controls/Permissions - Activity Dashboard - Inventory Management - AI Copilot - CRM - Dynamic Pricing - Discount Management - Electronic Payments - API - Employee Management - Sales Reports - Separate Checks - Multi-Location - Online Ordering - Accounting Integration - Order Tracking - Payment Processing - Tips Management - Order Management - SCORM Compliance - Customizable Reports - Blended Learning - Tests/Assessments - Customizable Branding - Virtual Classroom - Surveys & Feedback - Training Management - Certification & Licensing - Course Tracking - Alerts/Notifications - Course Management - Extended Enterprise Learning - Multiple Question Types - Single Sign On - Multi-Language - Self-paced Learning - Offline Access - For Hospitality Industry - Microlearning - User Management - Asynchronous Learning - Gamification - Compliance Tracking - Learning Paths/Tracks - Social Learning - Learner Portal - Mobile Learning - Audio/Video Conferencing - Progress Tracking - Content Library - Synchronous Learning - Instructor-Led Courses - Video Content - Communication Management - Course Authoring - Price/Margin Management - Reviews Management - Maintenance Management - Front Desk Management - GDS/OTA Integration - Revenue Management - Data Import/Export - Billing & Invoicing - Extended Stay - Customizable Templates - Housekeeping Management - Online Booking - Rate Management - For Vacation Rentals - Multi-Currency - Single Property - Spa/Activity Management - Multi-Channel Management - Catering Management - Promotions Management - Marketing Automation - Built-in Accounting - Data Synchronization - Channel Management - Guest Experience Management - Availability Management - Point of Sale (POS) - Booking Management - Calendar Management - Billing Rate Management - Multi-Property - Reservations Management - Room Booking - Reporting & Statistics - Private Rooms - Room Availability Schedule - For Hostel/Dorm Managers - Meal/Nutrition Management - Invoice Management - Tenant Portal - Bed Management - Reputation Management - Rent Collection - Registration Management - Task Management - Maintenance Scheduling - Drag & Drop - Dorms - Booking Notes - Price Optimization - Guest Communications - Property Management - Self Check-In/Check-Out - Wait List Management - Customer Accounts - Gift Card Management - Lead Management - Campaign Management - Delivery Management - Calendar/Reminder System - For Restaurants - Contact Management - Staff Management - Table Management - Customer Segmentation - Social Marketing - Interaction Tracking - SMS Marketing - Social Media Integration - Email Marketing ## Top HotSOS Alternatives - [Push Operations](https://www.g2.com/products/push-operations/reviews) - 4.4/5.0 (155 reviews) - [Opus Training](https://www.g2.com/products/opus-training/reviews) - 4.9/5.0 (18 reviews) - [Listo](https://www.g2.com/products/listo/reviews) - 4.8/5.0 (16 reviews)