The interface is very good as well as the loading speed. Review collected by and hosted on G2.com.
The price is too high, and the support is not very good either Review collected by and hosted on G2.com.
Hotjar provides many tools such as Heatmap, Session replay and User feedback which all are the best in class. But I like User feedback as it is easy to share and collect data from customers. Review collected by and hosted on G2.com.
There is nothing to dislike about hotjar, as it works as promised. All pricing are affordable and easy to integrate with any website with single line of code which need to be integrated. Review collected by and hosted on G2.com.
Hotjar provides invaluable website visitor data which helps refine how pages are designed and how visitors travel throughout the site's varying pages. Determining "above-the-fold" functionality is incredibly useful! Review collected by and hosted on G2.com.
The free tools available are sparse and have limited tracking abilities, especially for an agency covering multiple websites. In order to entice subscriptions (which are pricey and scale quickly), free options should be slightly expanded. Review collected by and hosted on G2.com.
Hotjar is a powerful app to gather great insights about customers' behavior using our app, understanding what they are exactly looking for or needing when interacting with our solution. Review collected by and hosted on G2.com.
There are other solutions available in the market that are as complete as Hotjar, with more features, and for a cheaper cost. The free version is too limited to understand everything that hotjar can do Review collected by and hosted on G2.com.
Survey product, this is helpful to understand who the users think after using the site Review collected by and hosted on G2.com.
Heatmap. This doesn't give a lot of insights and it requires us to draw conclusion or make analysis Review collected by and hosted on G2.com.
Clear visual representation of a user's journey through webpages of a website. Review collected by and hosted on G2.com.
It increases the website's loading time. Review collected by and hosted on G2.com.
The ability to create and share heatmaps or screen recordings while adhering to GDPR and privacy policies is incredibly helpful. It's gotten better at reducing privacy issues so you can monitor user behavior and trends easily. Review collected by and hosted on G2.com.
It's not always user-friendly when generating heatmaps. The screenshot that the tool users can be glitchy or not load entirely/correctly and it's still not easy to fix without digging into the help center for a few minutes. Review collected by and hosted on G2.com.
This tool's crazy! You can see exactly where your visitor move the mouse on your website. You can understand better the UX and improve your website communication. Review collected by and hosted on G2.com.
If the vistor clic the menu, you cannot see that, you can only imagine where it will clic then. Review collected by and hosted on G2.com.
Session tracking is easy to setup and enable access for other team members to review Review collected by and hosted on G2.com.
Feedback widget wasn't as polished as it could be. Lacking other verticals nicely integrated compared to competition Review collected by and hosted on G2.com.
The ability to observe user behaviour makes Hotjar a uniquely powerful tool that provides marketers with the insights they need to build the kind of websites that users like to engage with. Review collected by and hosted on G2.com.
It's challenging to find things to dislike about Hotjar. It is one of the few digital tools that fulfils everything it promises to fulfil. If it is possible to make automated recommendations in the same way that GA does, that might be interesting. Review collected by and hosted on G2.com.