---
title: Hotjar by Contentsquare Reviews
meta_title: 'Hotjar by Contentsquare Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter 344 reviews by the users' company size, role or industry
  to find out how Hotjar by Contentsquare works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 344
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Conversion Rate Optimization Tools
  url: https://www.g2.com/categories/conversion-rate-optimization-tools
---

# Hotjar by Contentsquare Reviews
**Vendor:** Contentsquare  
**Category:** [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 344
## About Hotjar by Contentsquare
Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.



## Hotjar by Contentsquare Pros & Cons
**What users like:**

- Users find Hotjar's interface **easy to use** , appreciating its clear insights into user interactions and UX improvements. (12 reviews)
- Users value Hotjar's **clear user interaction insights** through heatmaps, enhancing understanding of UX across devices. (10 reviews)
- Users value the **clear overview of user interactions** provided by Hotjar's heatmaps, enhancing their understanding of UX issues. (9 reviews)
- Users find Hotjar **incredibly helpful** for understanding user interactions, allowing for quick identification and resolution of UX issues. (8 reviews)
- Users value the **session replay feature** of Hotjar for its intuitive insights into user interactions and UX improvements. (8 reviews)
- Conversion Optimization (6 reviews)
- Users highlight the **easy setup** of Hotjar, enabling quick integration and valuable insights for website improvement. (6 reviews)
- Insights (6 reviews)
- Insights Generation (6 reviews)
- Recording (6 reviews)

**What users dislike:**

- Users find the **analytics features limited** and encounter issues with session recording quotas and data filtering. (5 reviews)
- Users experience **missing features** with Hotjar, particularly in heatmaps and advanced analytics capabilities. (4 reviews)
- Users find the **difficult filtering** of session recordings can hinder detailed analysis and cause frustration during reviews. (3 reviews)
- Users find the **pricing expensive** , especially as costs rise with increased usage and the need for multiple features. (3 reviews)
- Users face **filtering issues** with Hotjar, as advanced options are needed for better data management. (3 reviews)
- Users find the **inadequate filtering** options in Hotjar can complicate data analysis and limit insights from recordings. (3 reviews)
- Limited Features (3 reviews)
- Plan Limitations (3 reviews)
- Pricing Issues (3 reviews)
- Users face **recording issues** with restrictive limits and slow load times, complicating review and data analysis. (3 reviews)

## Hotjar by Contentsquare Reviews
  ### 1. Great way to see how people engage with your site

**Rating:** 4.0/5.0 stars

**Reviewed by:** Phillip L. | Director of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2021

**What do you like best about Hotjar by Contentsquare?**

I can see people engage with our site and content and I can use heatmaps to see where on the page gets the most engagement

**What do you dislike about Hotjar by Contentsquare?**

would like to have the ability to record traffic by utm campaign or source

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We can now find errors on our websites or see why a page has a high bounce rate. and optimize pages

  ### 2. Quick and easy way to understand your users behavior on your site for a better user experience.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alvaro F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 23, 2020

**What do you like best about Hotjar by Contentsquare?**

The best thing I like about Hotjar is how easy it is to see the click, move, scroll heatmaps. Really like how I can quickly see what and how many times our users are clicking on certain elements.

**What do you dislike about Hotjar by Contentsquare?**

The one thing I dislike about Hotjar is that their is no easy way to track dynamic content such as menu dropdowns or modals.

**Recommendations to others considering Hotjar by Contentsquare:**

Its a highly effective tool that is user friendly. Hotjar also has a free model for those who don't what to commit right away.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

The one problem we are solving with Hotjar is providing the right content at the right time for our users. As a result, we have been able to see what type of content is resonating with them to then continue to provide and convert.

  ### 3. Great for short term use

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2020

**What do you like best about Hotjar by Contentsquare?**

Great to see the basic design of your website, and what people are clicking on

**What do you dislike about Hotjar by Contentsquare?**

it doesn't make sense to pay for it long term. Should be used as a check-in tool

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

what are people clicking on when they go to your website?

**Official Response from Suzie Docherty:**

> Hi there, 

Thanks for taking the time to review Hotjar, we really appreciate it.

I'm glad to see you've been able to get value out of our analytics tools to see what people are clicking on. If you haven't already used Recordings to check out what your visitors aren't doing on your site, I'd really recommend doing so—I think you'll get a lot of value from seeing their pain points, in addition to knowing where they click. Likewise, using feedback tools to target questions to specific visitors could provide a lot of valuable insights about their behavior.

I'm sorry to hear you wouldn't see the benefit in paying for Hotjar long term, I'd like to know more about why you feel this way. Please do get in touch with me at suzie.docherty@hotjar.com if you'd like to chat. I'd also like to send you a small thank you from us for posting this review :)

Cheers,
Suzie

  ### 4. Great tool for product managers.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew G. | Associate Product Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2020

**What do you like best about Hotjar by Contentsquare?**

I really love how easy HotJar was to setup. It only took a few minutes, and now I'm automatically generating heatmaps and I'm gathering customer feedback on my webpages. It's been really valuable for me as a product manager.

**What do you dislike about Hotjar by Contentsquare?**

I think that on one of the sites we implemented it on it slowed things down a little, but I'd actually have to get the dev team to verify that.. It may just have been me.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We're mostly using it to generate heatmaps and screen recordings so we can determine whether the flow of our web applications is clear enough for people. Sometimes you see people really get stuck, and we know where we need to work.

  ### 5. Fast, informative, intuitive.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike S. | Ecommerce Site Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 31, 2020

**What do you like best about Hotjar by Contentsquare?**

Very easy to learn with the free version before deciding to upgrade. I was creating heatmaps and recordings in minutes. The heatmaps are easy to export for sharing.  I also like the ability to tag recordings so I can go back and look at recurring issues that might be happening. The user interface is intuitive, and it's easy to set up accounts for other members of my organization.

**What do you dislike about Hotjar by Contentsquare?**

Scheduling batches of recordings from a certain time instead of having a rolling set of recordings. I will sometimes log in on a Monday to see what happened over the weekend, only to remember that the recordings in a batch stop at a specific number, vs. just rolling over and continuing recordings.

**Recommendations to others considering Hotjar by Contentsquare:**

Sign up for the free trial, and see how quickly you learn something about your site.  This is a tremendous value if you use it.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We are using it to monitor heatmaps and customer journey, as well as conversion rate optimization.  We look at what our visitors are doing and try to make improvements when we see confusion, repetition, or abandonment in certain areas of the site.  We tend to focus on individual pages for heatmaps as well as recordings.  We have already found and fixed issues with click mapping on certain pages and an issue in our checkout flow. We have yet to integrate this with our testing platform, but intend to do so in the future as well, so we can look at heatmaps between test variations of pages.

  ### 6. Great visual tool to understand user behavior on your website.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Howard S. | Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2020

**What do you like best about Hotjar by Contentsquare?**

Very easy to set up and digest user behavior and glean actionable insights not available through pure numerical analytical web analytics tools.  Heatmap is great in understanding interactions and mis-interactions with design elements.  The  click stream recordings that can be filtered by click paths makes it easier to hone into relevant data to review.

**What do you dislike about Hotjar by Contentsquare?**

Not as robust in integration to website analytics for additional slicing of the data.  It's a great tool for quick visual analysis.  Robust enough for most purposes but for hardcore analysis.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Being able to visually identify website UX issues, and actually see the click stream of how the users interact with the design.  We got to see exactly how the users interact with the site design, and we were able to identify key design issues to correct and test.

  ### 7. Very useful tool to take product decision with more awareness of the user behaviour

**Rating:** 4.0/5.0 stars

**Reviewed by:** Giacomo G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2020

**What do you like best about Hotjar by Contentsquare?**

I love the heatmaps and the fact that it tells you where the user clicked and how he moves his mouse around. 
Very useful also the possibility to create a funnel and to see the behavior of specific users that belong to a specific group in an A/B test
I find it very useful also the fact that you can see platform-related behaviors (mobile, desktop, and iPad).

**What do you dislike about Hotjar by Contentsquare?**

Unfortunately, it doesn't have an sdk so I cannot monitor the app traffic and have a 360 degree view

**Recommendations to others considering Hotjar by Contentsquare:**

Just keep in mind that it doesn't have an sdk so you lose all the mobile app traffic portion.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

I can take better product decisions and can see what is the actual usage of my mvp and ho user behave on page

  ### 8. Great for understanding your website - and where people go.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 31, 2021

**What do you like best about Hotjar by Contentsquare?**

Visual heat map and the data points associated with the heatmap.

**What do you dislike about Hotjar by Contentsquare?**

To get the max benefit you have to upgrade to the highest level.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Bounce rates and time on site for visitors to website.

  ### 9. Helpful in optimizing conversion rates on your website

**Rating:** 4.0/5.0 stars

**Reviewed by:** Margo S. | Inbound Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2020

**What do you like best about Hotjar by Contentsquare?**

We're getting powerful insights within the tool, a decent number user actions are uncovered.

**What do you dislike about Hotjar by Contentsquare?**

Sometimes the sessions are not recorded, but I suppose it happens due to the user's privacy settings.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

I have analyzed where our users drop off, and adjusted the LP to get deeper scroll across the pages. And, actually, the more time users spend on our website, the more likely they are to convert. We have experienced the increased number of leads after the above-mentioned optimization.

  ### 10. Good software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Elena A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2020

**What do you like best about Hotjar by Contentsquare?**

What is providing us the biggest value is the incoming feedback widget.
We also use the heatmaps, recordings and polls.

**What do you dislike about Hotjar by Contentsquare?**

We would like to have a sections to add comments in the feedbacks for example or be able to group the information at account level

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Better understand the usage of our product that our clients do, identify possible issues or improvements to be done in the UI or the user experience and getting direct feedback from them.

  ### 11. It turns out to be an excellent tool to measure user behavior with our website

**Rating:** 3.5/5.0 stars

**Reviewed by:** Charlie h. | Diseñador, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 20, 2020

**What do you like best about Hotjar by Contentsquare?**

It turns out to be an excellent tool to measure user behavior with our website, since it has functions that allow us to observe and analyze the sites visited by the user within our website, it also allows the recording of screens which is not quite useful to observe user behavior in real time and in very good quality, another very interesting point is that it issues automatic reports which is very practical when you want to analyze user interaction with our content and interface, since Based on the results obtained here, we can make pertinent corrections according to the results that the application gives us

**What do you dislike about Hotjar by Contentsquare?**

It has some additional functions that are not useful to me and it seems to me that they are there to occupy a space, because they are not practical or useful at all (or at least in my case).

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

It has been useful to me to improve the general interface of my website, since I had been noticing that users did not interact with all the elements that I had on my site, so I decided to use this tool to perform an analysis in-depth about user behavior once they enter my website in such a way that I could focus on making corrections or adjustments in the areas that users actually use and removing the ones that are not

  ### 12. Marketpresso Reviews:Ultimate Tool To Create Your Own Marketplace.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2021

**What do you like best about Hotjar by Contentsquare?**

Wow! this is amazing, In one touch all happens
Thank you for your supports.

**What do you dislike about Hotjar by Contentsquare?**

All options are shown upfront with the popup confusion to see together, But all is better if implemented.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Without my Domain WordPress site need to connect, then I better work together.

  ### 13. Really helps you understand what website visitors are doing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 14, 2021

**What do you like best about Hotjar by Contentsquare?**

I love that I can see exactly what parts of a webpage are viewed and clicked on most. I haven't been able to find that level of reporting in any other free analytics tool.

**What do you dislike about Hotjar by Contentsquare?**

There are a few instances where Hotjar will not follow the user - like if they open a page in a new tab. In that case, you won't get the full picture of what the user is doing.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Hotjar helps me figure out answers to questions like how far down a specific page visitors are willing to scroll, and whether they're more likely to click on a text link or a button. It provides a ton of great insights.

  ### 14. Extremely easy to use and the data we get is very valuable for driving key decisions.

**Rating:** 5.0/5.0 stars

**Reviewed by:** David F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2020

**What do you like best about Hotjar by Contentsquare?**

Setting up heat maps, surveys, and polls is so easy. I also like how easy it is to install Hotjar for your websites.

**What do you dislike about Hotjar by Contentsquare?**

No easy way to save visual metrics other than taking screenshots. The export data feature for heatmaps provides data but hard to determine which is which.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Understanding how our traffic navigates our marketing site so we can provide a better user experience.

  ### 15. Video tracking of website visitors gives many insights useful for web design

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2020

**What do you like best about Hotjar by Contentsquare?**

I like the video snapshot function, as this informs my decisions about web design (I can see which parts of my website my visitors like, and which they don't).

**What do you dislike about Hotjar by Contentsquare?**

The 'free' plan only allows a certain number of 'snapshots'  (video recordings), before I have to log in and reset my system, losing old snapshots.  This is only a minor limitation though, and not a massive deal.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

It is much easier to engage in A-B testing for web design and UI decision making.

  ### 16. Great affordable software for heatmaps and recordings

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2020

**What do you like best about Hotjar by Contentsquare?**

Hotjar is really great it offers a lot of useful tools (heatmaps, recordings, polls etc.) in a single platform. I love the ease of use, especially when you have multiple domains.

**What do you dislike about Hotjar by Contentsquare?**

The lack of ability to search recordings for a specific element on the page. For instance, I can't skip the session to when a user clicked on a specific item.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

IHotjar really helps getting website usage insights and take actions based on those.

  ### 17. Great tool, very easy, vuisual, complete and not expensive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** October 14, 2020

**What do you like best about Hotjar by Contentsquare?**

Heatmaps, clickmaps, scrollmaps, do pop-up surveys

**What do you dislike about Hotjar by Contentsquare?**

Not being able to do a survey in 30 countries by uploading an excell. No verbatim, language & sentiment interpretation.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

AB testing costs time. So better have great hypothesis by looking into data like GA, Heatmaps, Clickmaps etc. Plus we are surveying our visitors about their toptask and how easy it is to use. So: I would say: knowing where to test, optimizing pages without testing, getting user feedback and last but not least: showing people why their pages are no working, e.g. how they can be improved.

  ### 18. Very good free tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aline Gonçalves R. | CRO Technical Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**What do you like best about Hotjar by Contentsquare?**

Intuitive tool,    ease of use and free.

**What do you dislike about Hotjar by Contentsquare?**

Analytics Funnels, because not capture all sessions.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Hotjar helps to show very clearly the most important usability points on a page.

  ### 19. Customer Behavior Insight

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2020

**What do you like best about Hotjar by Contentsquare?**

I use the following tools on a regular basis.
Heatmaps
Funnels
Recordings
Surveys

It gives you great visibility into the customers' behavior.

**What do you dislike about Hotjar by Contentsquare?**

I hate that they're retiring the Funnel tool end of 2020.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Heatmaps help us identify what is most important on each page.
This allows us to put certain features in a more prominent location.
Recordings allow us to see the customers' actual frustration, either in a process or the design.
Funnels give a quick snapshot of conversions.

  ### 20. The idea is cool, but it's hard to make decisions from Hotjar

**Rating:** 3.0/5.0 stars

**Reviewed by:** Shelby L. | Marketing Content Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2020

**What do you like best about Hotjar by Contentsquare?**

You can see how people are interacting with your site, where they're falling off, etc.

**What do you dislike about Hotjar by Contentsquare?**

Watching recordings of visitors is cool, because you can see where they go on the site and everything. However, it's nearly impossible for me to gain anything from them. I once sat with my coworkers once and we watched recordings for 30-45 minutes. Afterwards we had no idea how to move forward.

**Recommendations to others considering Hotjar by Contentsquare:**

Definitely look into it beforehand and see if you would actually be able to get anything useful of it. What information would you learn, and how would you make decisions off of that information? If there's nothing to learn, or no decisions to be made, I don't see the point. Also - it could be that we just don't have the right people to be making the leap from the information to the decisions. Maybe others have more training on what to look for and how to use it.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

I don't know that we have actually solved any problems with hotjar or realized any benefits. I've stopped using it on a regular basis.

**Official Response from Chrystalla:**

> Hi Shelby,

Thanks for taking the time to leave a review.

I completely understand the issue your facing in converting what you're seeing in Recordings to actionable insights about your users' behavior and, ultimately, opportunities to improve your user experience.

I would strongly recommend checking out this guide: https://www.hotjar.com/session-recordings/user-analysis/ It outlines a structured 6-step approach to getting actionable insights from user recordings.

Sometimes you will have an aha moment when just sitting and watching random recordings but, more often, you will need to have a specific goal in mind, a way to narrow down your recordings, and know what to look out for so that you can identify valuable opportunities to improve your UX. That's all covered in the guide.

Also, I'd like to offer you a small thank you from us for taking the time to review our software. You can reach me at mike.cullen@hotjar.com.

Cheers,
Mike from Hotjar


  ### 21. Wow, this is a must have for all UX professionals! Dont walk, RUN to get this

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** June 19, 2020

**What do you like best about Hotjar by Contentsquare?**

The ease of use. The customer experience is amazing! We couldn't think of an easier product to use for all our needs. Hotjar makes it easier to optimize our site to help our consumers find the exact things they need. Their heatmaps are AWESOME!! 

Hotjar uses data and insights we gather from Google Analytics. IWe can see and get great feedback that helps us understand what is really on our site. We need to see what our users care about, and what they want to say/

**What do you dislike about Hotjar by Contentsquare?**

Theres not alot that I dislike. I guess their billing structure? I wish you could pay 6 month increments and maybe even multi year deals to get the per month down. Also I wish they could email bills out rather than having to get them from an invoice sections of the account.

**Recommendations to others considering Hotjar by Contentsquare:**

Dont wait, start today!

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Their heat maps for our user engagement has been fantastic. Hotjar makes it easier to optimize our site to help our consumers find the exact things they need. Their heat-maps are AWESOME!! Visually amazing to see what and how users are on our site. truly amazing. We have realized that taking the time to learn more about the continuum of visual data points help us make better decisions.

  ### 22. Free version does a good job

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 16, 2020

**What do you like best about Hotjar by Contentsquare?**

Was able to heatmap and record for up to 3 key pages using the free version

**What do you dislike about Hotjar by Contentsquare?**

for free i feel it more than meets your needs for basic heat mapping

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

provide insight into user behaviour

  ### 23. Great insides to the visitor's behaviour

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2020

**What do you like best about Hotjar by Contentsquare?**

Hotjar is a great tool to monitor how visitors use your websites. It helps you identify if the visitors use your website in the way you have designed it and point out the parts that don't work. This tool allows you to see the visitors journey, what parts of website they are looking on and how they interact, what pages of your website they are landing on, and exciting, what divice they use etc.

**What do you dislike about Hotjar by Contentsquare?**

The only disadvantage in hotjar is that it does not allow you to track the sign in. This would be good feature to see how the converted visitors use our page.

**Recommendations to others considering Hotjar by Contentsquare:**

Great tool to support you with the data to make your website or app more interactive and user friendly.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

- heat maps - help you to see where the users go  / click
- records visitors journeys 
- conversion funnel - tells you the exit pages
- form analysis - show how visitors interact with your forms and help you reduce the error
- opinion polls
- feedback

  ### 24. User friendly interface, good UI.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dheeraj M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2019

**What do you like best about Hotjar by Contentsquare?**

User friendly interface, good UI. Freemium options. Multiple options such as form analytics, heatmaps, session recordings. Another plus point is that it is GDPR Compliant. So no need to worry about additional changes. Session recordings have option to fast forward so that you do not need to wait. Can run upto 4x. 

The javascrypt used is asyncronous and hence does not slow down your website. The Session recordings are extremely accurate and will help in conversions. It's a kind of instant feedback and extremely helpful

**What do you dislike about Hotjar by Contentsquare?**

Cannot track logged in User. There is no option to deanonymize if the user signs in. If this feature is there it will be helpful for the marketing purpose. Integration with Google analytics would be a plus point. Ability to download the session recordings would have helped a lot

 Ability to download the heatmaps would have helped a lot. Direct login from Google or social media. I really hate logging with password. Hotjar wants us to login with a password even after being logged in using Google OAuth. This is a double job for the users. Something that is not recomended

**Recommendations to others considering Hotjar by Contentsquare:**

Hotjar is extremely userfriendly to use. Quick to load and can help a lot to understand the end customer

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

To check if users are finding our content useful or not. And also to check at what point do the users actually bounce of from the website. Sometimes we also check out if the user is facing any issues while using the website. For example, the load speed and UI bugs. etc.

**Official Response from Fio Dossetto:**

> Hello Dheeraj, and thank you for leaving such a thorough review of Hotjar. 

There's something you mention in your 'dislikes' that I think we can help with — we recently (Nov 2019) released a feature called User Attributes that you can use to gain faster insights into the behavior and needs of the users/customers who matter most to your business. Take a look here → https://help.hotjar.com/hc/en-us/articles/360038394053-How-to-Setup-User-Attributes-in-4-Steps

Thanks again for leaving your feedback,
Fio from the marketing team 


  ### 25. Hotjar is awesome

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sewell S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 31, 2020

**What do you like best about Hotjar by Contentsquare?**

I like screen recordings the best and would recommend it to website owners troubleshooting issues

**What do you dislike about Hotjar by Contentsquare?**

The heatmaps are a pain and I wouldn't recommend them.

**Recommendations to others considering Hotjar by Contentsquare:**

I would recommend it to any website owner

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

I have solved the problem of having no idea what people are experiencing.

**Official Response from Chrystalla:**

> Hi Sewell,

Thanks very much for taking the time to review Hotjar.

It's great to hear that you're getting value out of our session recordings tool and getting a better understanding of your users' behavior.

I would be interested to hear more about what pain you've experienced with Heatmaps. Please get in touch at mike.cullen@hotjar.com if you're interested in quick chat about your experience.  I'd also like to send you something small as a thank you from us for posting this review :)

Best,
Mike

  ### 26. Hotjar is excellent and regularly strengthening 

**Rating:** 4.0/5.0 stars

**Reviewed by:** SAWAN J. | Digital Marketing Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2019

**What do you like best about Hotjar by Contentsquare?**


You can find regularly new functions staying additional to HotJar as well as the roadmap of what forward is remarkable. It is really excellent worth, that makes it straightforward to introduce into providers which can be not quickly bought over the advantages.

The polling element is very helpful for sites with lower quantities of site visitors whereby admins are promptly on the lookout to comprehend regardless of whether or not a different element has actually been very well obtained. It can be also worthy of looking in the session recording function.


**What do you dislike about Hotjar by Contentsquare?**

No dislike with this application, it is working really fine and give the most valuable results for the site.

**Recommendations to others considering Hotjar by Contentsquare:**

Make certain that it's going to do the job perfectly together with your web page ahead of beginning to utilize it.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We are obtaining a much much better though with the way that folks are literally working with our website. It is less of a challenge for us to generate the situation for brand spanking new capabilities to become included to our web page since we have the proof essential to create the situation to our higher administration staff.

**Official Response from Alex Jost:**

> Hi there Sawan!

Thanks for your review! Great to hear you're happy with Hotjar and it's getting you value and helping you get buy-in for your new web projects from across your organization. 

If you ever have suggestions for us to improve, please let us know! :)

Best
Alex



  ### 27. Good and constantly improving

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adam G. | Senior Digital Marketing Executive, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 28, 2019

**What do you like best about Hotjar by Contentsquare?**

There are constantly new features being added to HotJar and the roadmap of what ahead is exciting. It's good value, which makes it easy to introduce into companies that are not instantly sold on the benefits.

The polling feature is especially useful for websites with low amounts of traffic where admins are quickly looking to understand whether or not a new feature has been well received. It's also worth taking a look at the session recording feature.

**What do you dislike about Hotjar by Contentsquare?**

Not all of the features are compatible with all types of websites. JavaScript and other active technologies seem to cause problems.The development timeline can occasionally feel a little bit slow and it does take quite some time for new features to be implemented. The fact that unlimited session recordings are only available in the higher tier levels of the service is annoying. If a website has a large number of users, it can be easy to use up all of the allocated recordings very quickly

**Recommendations to others considering Hotjar by Contentsquare:**

Make sure that it will work well with your site before starting to use it.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We're getting a far better idea of the way that people are actually using our website. It's much easier for us to make the case for new features to be added to our website now that we have the evidence required to make the case to our upper management team. Heatmaps are easy to understand and can be quickly explained to senior stakeholders without a lot of prior explanation about what they are looking at

**Official Response from Sançar Sahin:**

> Hey Adam, thanks for taking the time to leave a review, much appreciated!

Listening to customers like you and making quick improvements to the product through an active product roadmap is definitely something we strive for, so good to see you point that out :)

We're making some improvements in terms of how our tools work with Javascript, so expect more on that soon.

Thanks again!

  ### 28. Great tool and quite easy to setup up

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 21, 2019

**What do you like best about Hotjar by Contentsquare?**

We've been using Hotjar for the past 6 months. It has opened another perspective that currently wasn't possible with GA, like creating heatmaps. It gave us a deeper insight into what visitors do and interact with. The list of things we should improve is increasing, and we're very happy and grateful for that. The process was easy to set up, and the system is (once learned) easy to use.

**What do you dislike about Hotjar by Contentsquare?**

I think I have nothing negative to say at the moment. The tool is incredibly easy to use, and their support team is terrific. Well done!

**Recommendations to others considering Hotjar by Contentsquare:**

It's a fully functional tool that is quite inexpensive compared to the competitors out there. I like showing clients the heatmaps and recordings of visitors to their site as a prof of some decisions and ideas.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Get analytics on how users interact with our website, find some of bugs, improve overall user flow, and get feedback from your customers.

  ### 29. Essential application for web tests.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jack C. | Designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 07, 2019

**What do you like best about Hotjar by Contentsquare?**

The important thing about Hotjar is that you can track and record sessions when potential customers visit my site. The basic feature of providing heat maps is incredibly valuable to understand if users get the right experience from their web pages. It was easy to configure and install, the user interface is excellent and, in reality, provides valuable information beyond the clicks as to what users are doing on their web pages. I have not found any software that provides this level of knowledge and does a great job to understand where the user's attention is and where to improve your marketing / web pages. I love Hotjar for heat maps, user session recordings, analysis of conversion funnels and detailed analysis. This is a great tool to help analytical data come alive with images. You can record sessions and analyze them to make adjustments for future visitors.

**What do you dislike about Hotjar by Contentsquare?**

They send you an email almost every day asking you to make an update. I appreciate that they offer a variety of solutions at a relatively low price, but regular contact makes it a bit overwhelming. I wish there was a way to make certain heat maps restart automatically, with a new version number added to the title each time. With all the traffic our site receives, I have to go almost every day and restart a series of heat maps.

**Recommendations to others considering Hotjar by Contentsquare:**

I always strongly recommend HotJar as the first step in developing any technological stack. It is free, simple to implement and, in general, provides a great perspective on how users navigate your website. On its own, HotJar is quite limited, but as part of a larger data strategy, it fits perfectly. Hotjar is a very useful tool that helps you understand your website visitors and their behavior. With Hotjar you can configure and track heat maps, click maps and displacement maps of any page of your website. In addition, you can configure funnels and see where visitors leave your website and identify problems.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

For our company, it is very important to track and analyze customer feedback. The HotJar application does a good job with the declared functions. With this program you can easily create a needs survey and produce analysis forms. We are getting feedback from our members right after they make a donation to our organization. This is an excellent way for us to know why our members support the organization. It would be very beneficial to be able to attribute them more accurately to individual members in our CRM. We also use it for post-transaction surveys. Creating a quick survey and linking it to a landing page is very quick and easy.

  ### 30. Hotjar the most viable solution on the web

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tony L. | Bachelor of Science - BS, Computer Science, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 22, 2019

**What do you like best about Hotjar by Contentsquare?**

I use Hotjar because it is a very powerful tool that reveals the online behavior and voice of users by combining analysis and commenting instruments. It allows the user to interact with the website, particularly those with multi-step forms, while collecting comments in real time while using their website.

**What do you dislike about Hotjar by Contentsquare?**

It is frustrating that the clips in the regions of some pages sometimes do not add up, some are individual tabulated within a region and a general count. Once I log in to Hotjar, I need a few clips where I want to reach, it would be helpful the shortcuts on the landing page.

**Recommendations to others considering Hotjar by Contentsquare:**

For us, Hotjar is very useful because it allows us to have a general idea of ??how visitors interact with your site. We can observe what our customers are seeing and thus be able to edit your website in case any customer has been confused or where You have made a typo or error that must be amended so that the traffic flows properly.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We are using Hotjar to check where our visitors make clips on the key pages. This helps us make informed decisions when we want to try new content or rearrange content. Also, we are using this Hotjar clip tracking software to show videos of how users scroll and clip on the site.

**Official Response from Alex Jost:**

> Hey Tony,

Thanks for leaving us a review, we appreciate it!

Good to hear your feedback about your frustrations as well. It sounds like we might be able to help though - send us a message with details about what you're struggling with when it comes to totalling your click-count on your Heatmaps. You can reach the team at support@hotjar.com.

Thanks again for the review, and super to hear you're getting a lot of value from Hotjar!

Best
Alex

  ### 31. I love that it has all-in-one qualitative analysis tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Felicia C. | Specialist (Account Manager), Conversion Rate Optimization, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2019

**Official Response from Alex Jost:**

> Hey Felicia!

Thanks so much for taking the time to review us.

Really great to hear Hotjar is enabling you to make data-driven decisions focused on your users, rather than opinions. That's what we believe in! :) Super to hear the Hotjar toolkit is giving you a lot of value through qualitative data, and all in one place.

Also, thanks for your honest feedback on where we can improve in terms of advanced functionality. Your feedback on downloadable Heatmaps is very valuable - have you already suggested this to our Product team? You can do this in-app via Help -> Suggest a Feature. We're always taking user suggestions on board to shape the roadmap. 

Thanks again for your review and for recommending us.

All the best,
Alex



  ### 32. Hotjar: The fast and visual way to understand your users

**Rating:** 3.5/5.0 stars

**Reviewed by:** Georg T. | IT Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2019

**What do you like best about Hotjar by Contentsquare?**

The best thing about Hotjar, which I like the most, is the recording feature of this application. With this feature, you can record the activities of website visitors and review their movements on the website during the visitor session. With this tool, you can easily determine how people are interacting with your website.

**What do you dislike about Hotjar by Contentsquare?**

I personally want Hotjar to review the integration methods with other marketing software programs like HubSpot, etc. They contain useful information that can be beneficial for every team in the organization.

**Recommendations to others considering Hotjar by Contentsquare:**

Hotjar is excellent for tracking user actions. Provide useful data that can help you improve your marketing plans and increase sales.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

In my company, we are trying to better understand user behavior for certain markets so that we can better tailor our product offerings to their needs. The insights we can gather with Hotjar enable us to make these changes and improve our product acceptance.

**Official Response from Alex Jost:**

> Hi there Georg,

Thanks so much for leaving us a review - we appreciate it! Hope you find it ok that I respond in English.

It's great to hear that you're finding Hotjar useful to better understand user behavior.

To follow up your feedback on integrations - it would be great to know more about what you'd like to achieve with integrations with tools like Hubspot. We do already offer a Hubspot integration which allows HubSpot users to automatically have Hotjar Poll responses appear in their contact timeline (https://help.hotjar.com/hc/en-us/articles/115009347167-Hubspot-Integration). It might also be interesting to look into our new User Attributes feature, if you need to work with more specific targeting and filtering by segments (https://www.hotjar.com/blog/product-updates/introducing-user-attributes-targeting-feedback).

If this isn't quite what you need - please follow up with us to let us know more about your requirements! We're always available for feedback and suggestions at support@hotjar.com.

Thank you and all the best,
Alex

  ### 33. Best in class to find out how your customers interact with your website

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fred Emanuel B. | SEO Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2019

**What do you like best about Hotjar by Contentsquare?**

I like absolutely everything about it, but most notably I love how granular you can customise your funnels to be, so that you find the exact answers to your questions.

**What do you dislike about Hotjar by Contentsquare?**

Nothing, Hotjar is really the best in its sector.

**Recommendations to others considering Hotjar by Contentsquare:**

Don't think twice. If you're wondering how customers interact with your website then this is definitely the right way to go and you can't go wrong. At the very least give it a trial run and judge for yourself, you won't regret it.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We're getting deep insights into all of the stages in the customer journey when they visit our e-commerce website by analysing their shopping patterns and also by making them specific questions.

**Official Response from Fio Dossetto:**

> Hey Frederico,

Wow! What a review :) Thanks for calling us the best in the sector. If you spot any opportunities to make us even better, please let us know.

Fio

  ### 34. Dig down and understand what users are looking for on our website

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel B. | Marketing automation specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2019

**Official Response from Chrystalla:**

> Hey Daniel, thanks so much for spending the time to record this video. Really cool! As for the ability to segment your recordings further, you're right, we're working on this right now.

From our product roadmap page: 

"We’re planning to extend Identify API’s capability across other Hotjar features.

It’s of paramount importance to us here at Hotjar that our products handle your user data with care. Identify API documentation and updated privacy policy will be added here when available."

Louis

  ### 35. Very useful tool!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 22, 2019

**What do you like best about Hotjar by Contentsquare?**

I like how easy the UX is to navigate and find the information.

**What do you dislike about Hotjar by Contentsquare?**

It doesn't let me know when I've set something up wrong. I setup sales funnels and after a whole week there was still no data. It would be useful to have some tips on where I'm going wrong instead of days passing and no data coming in.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

The main problem I'm solving is seeing users click on parts of the site that aren't linked which is highlighting their expectations whilst on the site. This alone has been great for improving the users experience.

**Official Response from Alex Jost:**

> Hey Lauren!

Alex here from the Hotjar team. Big thank-you for taking the time to review us, and it's great to hear Hotjar's helped you improve your user experience.

I'm sorry to hear about your struggles with Funnels... Would you be willing to reach out to the support team (support@hotjar.com) and tell them what went wrong there? Perhaps there's a fix, and if things weren't clear we will always take on the feedback with the aim to improve the setup process.

All the best,
Alex

  ### 36. Hotjar is essential for your website

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kennieth O. | Bachelor of Social Communication, Enterprise (> 1000 emp.)

**Reviewed Date:** October 08, 2019

**What do you like best about Hotjar by Contentsquare?**

It is necessary to emphasize that Hotjar seems to me an ideal tool because it allows me to obtain information about the users on the pages and a tracking of click numbers on the website. This is how it provides me with detailed information about what users do on the web. On the other hand I can collect comments while the user is on the website. In addition to being an easy-to-use tool, it gives me the possibility of implementing surveys to increase the level of information gathering.

**What do you dislike about Hotjar by Contentsquare?**

Apart from the fact that Hotjar is an excellent tool I would like it to establish more updates. I would even like the application to show me more designs for the surveys. In addition, it is essential to establish an option that tells the person to throw their data in order to provide information.

**Recommendations to others considering Hotjar by Contentsquare:**

Another important point is that Hotjar is of great pleasure since it adapts very well to the workflow and it can be easily understood how the users get involved with the ability to optimize quickly effectively. So I can say that it is suitable for websites to offer users the best information in addition to this being very useful for new
business.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We make use of this interesting tool because it gives us excellent support regarding the analysis of website performance taking into account some alternatives that we must improve. We consider it ideal because it shows us click data and user travel data, and we can evaluate the destination pages and if there are any problems that we can solve.

**Official Response from Denis Constantinou:**

> Hi Kennieth ,


Thanks for your review! Great to hear you find Hotjar easy to use and it helps you understand your users.
Taking on board your feedback! Feel free to share this with our Product team - you can do that in the app in the top-right of the UI under Help -> Suggest a feature. 
You can even take a look at our product roadmap here.(https://help.hotjar.com/hc/en-us/articles/115012303268-Product-Roadmap) to find out what is coming up next.

Best,

Denis 

  ### 37. Excellent surveys and other features for the comfort of your planning. 

**Rating:** 3.5/5.0 stars

**Reviewed by:** Agdel H. | Senior Strategist, Internet, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2019

**What do you like best about Hotjar by Contentsquare?**

I am really delighted with many features, in way the highlights of this program are its surveys, heat maps, screen recordings, feedback loops and session recordings. Undoubtedly, these qualities have been important to me since they have allowed me to maintain a precise optimization of some marketing projects. Without neglecting other aspect, is it contains excellent support and remarkable ease of use.

**What do you dislike about Hotjar by Contentsquare?**

I should have an improved funnel function, I think it is a bit simple and lacking data. Although its strong function is the survey function, the anonymity of these answers is very crowded and sometimes we would like to know who answers those questions. Also the forms are difficult to select, I wish I could make that were easier.

**Recommendations to others considering Hotjar by Contentsquare:**

Hotjar is very suitable for anyone with a website that seeks context to better optimize it. We implemented a good marketing program with Hotjar and it has turned out to us, we have had excellent income and it would certainly be important for us to continue like this. You will definitely find a very useful program with excellent capabilities and a good analysis of its functions.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

It is mainly used for marketing and web development. He slolve the problem that metrics can be misunderstood. It also gives us the benefit of creating a consumer-friendly website, customers have had excellent experiences with us and have recommended others of our projects. Besides, we use Hotjar to view detailed heat maps and screen recordings to give context to the data.

**Official Response from Alex Jost:**

> Hey Agdel,

Alex here from Hotjar's Marketing team.

Thanks so much for your review!  Great to hear you're getting a lot of benefits from various Hotjar tools, and that you're finding it easy to use.

To follow up your feedback - firstly thank you for this, we love to hear it! Best way to let our product team know about your specific requests is to go to Help -> Suggest a Feature from the Hotjar dashboard. This way we can take your requests onboard in a structured way and follow up :)

Again, many thanks for taking the time to review us!

  ### 38. Very Useful Tool To Track Our Website's Visitors

**Rating:** 3.5/5.0 stars

**Reviewed by:** Eddie C. | Internet Marketer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2019

**What do you like best about Hotjar by Contentsquare?**

The thing I like most about Hotjar is its simple interface so that users can easily access the main features such as heat maps, visitor recordings, funnels, forms,... The feature I use most is Visitor Recordings, this function is very useful for me to see how visitors interacted with my website, thereby offering solutions to improve the performance and optimize your website. In addition, Hotjar is also very easy to install and configure, just copy and paste a piece of code into your website or app and it is ready to use. If your website uses one of the popular platforms like WooCommerce, Shopify, Wix, Weebly, Squarespace,... the task of integrating Hotjar into your website is even simpler, just install 1 plugin and it will work. In addition, the free version of Hotjar has quite a few essential features, currently I am using the free version and it meets most of my needs.

**What do you dislike about Hotjar by Contentsquare?**

What I don't like about Hotjar is that the video playback speed is quite slow. After recording the interaction with the visitor's website, I often review each video one by one, but sometimes Hotjar's video loading speed is very bad, it takes me a lot of time to watch the video. That made me very upset. In addition, when integrating Hotjar into your website, it will increase the speed of your website loading, although Hotjar says that it does not affect the loading speed of the website, but I have tested it again and again. But the results are still the same. Even after following some of their instructions to solve the problem but still no results. Because of that reason I only use Hotjar when I need to test a new feature of my website, when everything is working fine, I remove Hotjar from my website to make sure the website loads as fast as possible.

**Recommendations to others considering Hotjar by Contentsquare:**

I think Hotjar is one of the best tools that helps website owners to see what visitors do on their websites. This is very important, helping users can come up with solutions to optimize their website. I absolutely recommend people to try using Hotjar for their website.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

I mainly use the visitor recordings feature of Hotjar. It helps me to see what visitors interact with on my website, which is very important when I need to test a new feature of my website. From the data that Hotjar brings, I can find solutions to optimize my website.

**Official Response from Sançar Sahin:**

> Hey Eddie, thanks for the review, very much appreciated!

We definitely aim to make getting to user insights as simple as possible, so it's good to hear you say that.

Regarding the page speed loading, I'm going to pass this onto our product team (yup, I really will ;) as this is good feedback. We know that adding any kind of additional code to your site (such as Google Analytics, etc) will inevitably increase load time a bit but generally haven't seen our script as adding too much weight.

Thanks again for the feedback, always appreciated!

Sançar


  ### 39. Everyone with a website should have this.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shihan A. | E-Commerce Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2019

**What do you like best about Hotjar by Contentsquare?**

HotJar will show you all the user interaction on your website. So you can test what's working and what's not. Very easy to integrate. Very intuitive to manage as well. You can add multiple users to see the data and that will eliminate report creation time.

**What do you dislike about Hotjar by Contentsquare?**

There is nothing to specify here. But more sorting options, automated heatmap process so we don't have to duplicate and create multiple version to continue collecting data might increase productivity.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Improve CTA placement
Improve menu options
Get more relevant content to top of the page
See the traction to specific menu categories
See how user will use your website (with recordings)

**Official Response from Alex Jost:**

> Hey Shihan,

Thanks for taking the time to review us, and great to hear you found Hotjar easy to implement and use. Nice to read about all the different benefits you realized through using us :)

Also thank you for your feedback on the product! It's worth keeping an eye on our roadmap (https://help.hotjar.com/hc/en-us/articles/115012303268-Product-Roadmap) - more advanced targeting and filtering functionality is on the way ;) if you have specific ideas or requests we'd love to hear them. In-app you've got a place to do that under Help -> Suggest a Feature. We're prioritizing the most popular features all our users request to build our roadmap.

All the best,
Alex


  ### 40. Within a few minutes it starts tracking the heat map on its own

**Rating:** 3.5/5.0 stars

**Reviewed by:** Gaurav G. | Senior Web Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** July 05, 2019

**Official Response from Alex Jost:**

> Hi Guarav,
Thanks for taking the time to review Hotjar! It's great to hear that you find it easy to implement both the behavior and feedback tools we offer. 

To your point about lacking depth of tracking survey questions - I'd love to know a bit more about what you mean with this. Is this to do with types of questions we offer in our feedback tools, or more to do with reporting? We're always open for suggestions!

Thanks again!
Alex

  ### 41. Amazing tool for analyzing user behavior and running surveys on your website

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcelo R. | Partnerships Manager, Latin America, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2019

**What do you like best about Hotjar by Contentsquare?**

Hotjar is a very intuitive and easy-to-use tool that allows you to run quick surveys and to measure user intention through heat maps, for example. The integration with the website is smooth and the surveys created have a good response rate. Their reporting tool is also solid and provide actionable insights for UX and product improvements.

**What do you dislike about Hotjar by Contentsquare?**

There's no specific factor I dislike about Hotjar. However, they could offer a better experience on mobile devices, allowing you to navigate and setup tests remotely.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

At my company, we are trying to understand better the user behavior for certain markets so that we can  adapt our product offering to better fit their needs. The insights we are able to collect using Hotjar allow us to make these changes and improve our product acceptance.

**Official Response from Louis Grenier:**

> Hey Marcelo!

Great to hear from you and thank you for your review.

If you ever need more information about using Hotjar Heatmaps, go to hotjar.com/heatmaps

Oh and since you run surveys on your website, here are 26 questions to ask your customers for better insights: hotjar.com/blog/customer-feedback-questions

Louis

  ### 42. Love the heat maps and video recordings! 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sanjana M. | Product Marketer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 02, 2019

**What do you like best about Hotjar by Contentsquare?**

I use Hotjar to analyze all the webpages on our site. It gives us the right metrics to understand visitor behavior, drop-offs and derive a solution. Once we publish a webpage, we straightly go to Hotjar and analyze the page. That's how it works for us. Our go-to tool to analyze our website behavior. 

**What do you dislike about Hotjar by Contentsquare?**

I haven't seen any downsides to using Hotjar as yet. I totally like using Hotjar. 

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Analyzing website behavior
Finding drop-offs in the webpages
Understanding navigation pattern
A/B testing


**Official Response from Fio Dossetto:**

> Hey there Sanjana,

Thank you for leaving a 5-star review! We're honored :)  Great to see Hotjar is your go-to tool for understanding user behavior, and that you haven't seen any downsides to it—if you ever spot any opportunities for improvement, however, please let us know! 

Fio

  ### 43. Effective software for heat map tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** May B. | Client Strategist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2019

**What do you like best about Hotjar by Contentsquare?**

The interface is intuitive, provides tools to record user interaction on the site and visualize heat maps that help us understand their behavior. I find it very easy to configure and provides valuable information to support our marketing strategies.

**What do you dislike about Hotjar by Contentsquare?**

It's hard to find something that displeases me. So far, I've had a great experience with Hotjar use.


**Recommendations to others considering Hotjar by Contentsquare:**

Hotjar is great for tracking user actions. Delivery useful data that can improve your marketing plans and boost sales.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

It's great to analyze user behavior on the website. Analysis and heat maps recordings allow us to detect potholes that may affect the customer journey.


  ### 44. Hotjar Best Heatmap Tracking Software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos I. | Director Operaciones, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2019

**What do you like best about Hotjar by Contentsquare?**

Heatmaps, user recordings and polls are very easy to set up once your code is installed. By the way i recommend you install the tracking code using Google Tag manager which has a tag ready for hotjar, you only need to input your ID.  Also this software does not generate any warning from advertising networks and is 100% compliant with GDPR. i really like that is very easy to use, even my clients learn how to use hotjar because of its simplicity. User recording are very useful to report to clients that are unware of their UX designs

**What do you dislike about Hotjar by Contentsquare?**

It automatically does not track 100% of traffic (but i think you can set up to track 100% traffic). Also sometimes is hard to go to see your settings if you have multiple business (eg: if you are and agency and your setting up heatmaps for your clients). Also it would be nice if this software send you notification when an account is not reporting any traffic, the only notification i get is when a heatmap or recordings are 100% complete

**Recommendations to others considering Hotjar by Contentsquare:**

i wished to know the limitations of the free version. The free version limits to 1k pageviews and also you can only have 3 heatmaps per account.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Heatmaps are very useful when it comes to understand user behaviour and user experience. I used this software whenever we make a new layout design for our clients. We also have benefited from this software by understanding our users better.

**Official Response from Chrystalla:**

> Hey Carlos,

Thanks so much for taking the time to review us and share your thoughts.

Taking onboard your feedback! Feel free to share this with our Product team - you can do that in the app in the top-right of the UI under Help -> Suggest a feature.

To your point on the scope of the basic plan, we lay it out here: https://www.hotjar.com/pricing#, but it's good to hear your feedback that this can be clearer.

Overall it's great to hear Hotjar empowers you to create great experiences for your clients' users :)

All the best,
Alex

To your point on what's included in the Hotjar basic plan, we lay it out here: https://www.hotjar.com/pricing#

  ### 45. A website must have

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2019

**What do you like best about Hotjar by Contentsquare?**

Having the ability to see what potential customers are doing on your website is priceless. Knowing how long they stay on, what they're clicking on, seeing when they leave and maybe any issues they encounter is so valuable to help you understand your customers and maybe any they aren't converting. I think it's pretty much the coolest thing ever. 

**What do you dislike about Hotjar by Contentsquare?**

I'm still learning all the amazing features so I haven't noticed anything I dislike. It's pretty straightforward and does everything I would want it to do and more

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

It's given me priceless insight which will help me reevaluate parts of my website/ products and make changes I may have never even considered. It helps solve the problem of wondering why people leave, especially after reaching checkout. 

**Official Response from Sançar Sahin:**

> Thanks so much for leaving a review, very much appreciated!

Really good to see you're getting lots of value from Hotjar. Let us know if you're missing anything, we're improving the product every day.

Thanks again
Sançar

  ### 46. Nice combination of features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Damian M. | Junior Strategy Ducky, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2017

**What do you like best about Hotjar by Contentsquare?**

Creating surveys is super easy, it's the best feature of HotJar for me.

**What do you dislike about Hotjar by Contentsquare?**

Sometimes heatmaps loads on a wrong image. Hotjar added a feature to load new screenshot, but it doesn't work very well. But it's getting better :)

**Recommendations to others considering Hotjar by Contentsquare:**

Try to make use of every feature they have, it really can help you understand your users.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

When we're launching new campaign / site, it's nice to record some user sessions and see how they use the site and if they're having any problems. This combined with heatmaps can be a driving factor in making decisions about design changes etc. Hotjar helps us with gathering feedback from users with their surveys. It's superb tool with nice analytics and exporting module. 

**Official Response from Chrystalla:**

> Hey Damian, thanks so much for your review. It's great to see you're getting so much value from Hotjar and the full feature set :)

Regarding the heatmap issue you mentioned, I'll pass this onto to our Product team—not an empty promise, I actually will ;)

Thanks again!

  ### 47. Great Application for Tracking Site Visitor

**Rating:** 3.5/5.0 stars

**Reviewed by:** Leen S. | Human Resource Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2019

**What do you like best about Hotjar by Contentsquare?**

The recordings and heatmaps are the most effective application on Hotjar. You will be able to find out how people interact with your web site. Particularly, it is possible to follow along with the user journey through recorded video clips and viewing mouse clicks and movements. Hotjar is simple to use and also the analytics are simple to comprehend. Also, the information it gives you is beneficial once you know what you should want.

**What do you dislike about Hotjar by Contentsquare?**

The price of the hotjar is high for me, also the support service of the hot jar is not good. Sometimes I found that only one feature works at a moment.

**Recommendations to others considering Hotjar by Contentsquare:**

Overall the hotjar application is good for tracking the visitor action in your site, this will help you in tracking their activities so that you can know the loopholes of your site.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

With the help of this online application, we are able to track the visitor activities in our site and also it help in doing the A/B Testing of landing pages.

**Official Response from Chrystalla:**

> Hey Leen,

Thank you for taking the time to leave us review—and great to know that you are enjoying heatmaps and recordings :) 

I'm sorry to hear you're having issues with pricing. I recommend that you check this page → https://www.hotjar.com/pricing because you might find a plan that works better for you. If you keep having issues with features, please keep reaching out to support@Hotjar.com — the team is there to help you!

Fio from the Hotjar marketing team



  ### 48. Limited capabilities

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 06, 2020

**What do you like best about Hotjar by Contentsquare?**

I like being able to review heat maps and session recordings too

**What do you dislike about Hotjar by Contentsquare?**

You are limited as to what you are able to set up and these can’t be automatically refreshed which is annoying. You also need to know what data you want before you realise that you need it

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

We are identifying accessibility needs and bugs in the websites

**Official Response from Chrystalla:**

> Hi there,

Thanks for taking the time to review Hotjar.

It's good to hear that you're finding our heatmaps and recordings tools useful.

Your feedback is duly noted about the need to set up snapshots targeted at the data you want to capture and the need to initiate these again when they're completed. We are currently working on a continuous capture feature that will resolve this issue - you can keep an eye on our product updates here: https://www.hotjar.com/updates/en

Cheers,
Mike from Hotjar

  ### 49. Add real user experience data into your web analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon P. | Brand Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2019

**What do you like best about Hotjar by Contentsquare?**

Heatmaps of your web pages show you interactive elements, clicks, and a scroll map, letting you know how far users are going down on your page, and what elements they are clicking on. 

**What do you dislike about Hotjar by Contentsquare?**

Setting up funnels is monotonous and only linear. I wish there was a way to set up a variety of paths and overlaps to see how they interact. 

**Recommendations to others considering Hotjar by Contentsquare:**

If you are involved in any sort of user experience discussions regarding the structure of your web site then you must be using this tool. 

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Using the user data to show value of each page and remove internal opinion. 

**Official Response from Fio Dossetto:**

> Thank you for the feedback, Brandon. I agree with you that Hotjar helps you remove internal opinion—it's hard to argue with a heatmap or a recording that show you something's not right! 

Pro tip: if you have any suggestions on how to improve Hotjar (particularly the funnels) you can reach out to support@hotjar.com and the team will log your request + send you updates if/when changes are made. 



  ### 50. Hotjar is easy to use to learn about user behaviour

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2020

**What do you like best about Hotjar by Contentsquare?**

Its is really easy to implement, with access to heatmaps and clickmaps to understand how users are interacting with your website.

**What do you dislike about Hotjar by Contentsquare?**

Although you can see what your users are doing, it is difficult to understand 'why?' users do what they do.

**What problems is Hotjar by Contentsquare solving and how is that benefiting you?**

Hotjars helps identify roadblocks in user journeys, elements unseen on the page and elements rarely clicked

**Official Response from Chrystalla:**

> Hi there,

Thanks very much for taking the time to review Hotjar.

It's great to hear that you found Hotjar easy to implement and have been using heatmaps to understand how users are interacting with your website.

If you'd like to add to the insights gained from understanding 'what' users are doing on your website and get a bet understanding of 'why' they do what they do, I'd suggest using our Feedback tools like Polls.

Adding that qualitative context to your quantitative analytics data is exactly what Polls are designed for - here are some real examples of how our customers are using Polls that might give you some ideas: https://www.hotjar.com/blog/poll-examples/

I hope this is helpful. Please reach out to support@hotjar.com if you need any further help.

Cheers,
Mike from Hotjar


## Hotjar by Contentsquare Discussions
  - [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) - 1 comment, 1 upvote
  - [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) - 1 comment, 1 upvote
  - [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) - 1 comment, 1 upvote
  - [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) - 1 comment, 1 upvote
  - [What is Hotjar?](https://www.g2.com/discussions/hotjar) - 1 comment, 1 upvote

- [View Hotjar by Contentsquare pricing details and edition comparison](https://www.g2.com/products/hotjar-by-contentsquare/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A36%3A49+-0500&secure%5Bsession_id%5D=50e6ac77-cccb-46a3-8656-c8f419ea6539&secure%5Btoken%5D=ec3de96b55f44e5e26e39680c3531958dcc389a9c0b1ba262828f261b3e1416e&format=llm_user)
## Hotjar by Contentsquare Integrations
  - [Contentsquare](https://www.g2.com/products/contentsquare/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews)
  - [Lovable](https://www.g2.com/products/lovable/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Squarespace](https://www.g2.com/products/squarespace/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)

## Hotjar by Contentsquare Features
**Metrics**
- Sessions - Digital Analytics
- Engagement
- Entry and Exit Pages
- Standard Event Tracking
- Custom Event Tracking
- Retention
- Return
- Conversions
- Funnels

**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Text/Notes

**User Behavior**
- Click Tracking
- Mouse Movement 
- Frustration Tracking

**Product Analytics**
- Account-Level Analytics
- User-Level Analytics
- Segmentation
- Funnels
- Integrations

**Analytics**
- Reports
- Dashboard
- Web Analytics
- Campaign Tracking
- Customer Demographics

**Experience**
- Real-Time Monitoring
- Session Replay
- Behavioral Analysis

**Feedback Management**
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Reporting**
- Trending
- Segmentation
- Mobile Reporting
- Unification Across Devices
- Custom Reports and Dashboards

**Analysis**
- Conversion Opportunities
- Side-By-Side Analysis
- Mobile Device Analysis
- Data Quantification
- Webpage Element Analysis

**Participant Selection**
- On-Site
- Recruitment Pool

**A/B Testing **
- Error and Bug Tracking
- Split URL Testing
- Data Analysis
- Notes

**Administration**
- Data Storage
- A/B Testing
- Integrations

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys

**Other**
- User Data
- Campaign Tracking
- E-Commerce

**Reporting**
- Heat Maps
- Session Replays
- Monitoring
- Data Segmentation

**Insights**
- Analytics
- Collaboration
- Sorting

**Visitor Information**
- User Identification
- Search Box

**Performance**
- Performance Monitoring

**Feedback Sources**
- Surveys

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Behavioral Analytics - Product Analytics**
- User level Analytics
- Account level Analytics
- Segmentation
- Funnels

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Platform Infrastructure - Product Analytics**
- Cross System integrations
- Integrations

**AI driven optimization - Product Analytics**
- Automated insights

**Administration**
- API / Integrations
- Performance and Reliability
- User, Role, and Access Management

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