These tools provide incredible user insights via visual features like session replays and heatmaps with device information. easy installations and provide the real-time recording in max 25min Review collected by and hosted on G2.com.

there is nothing to dislike, but adding more features like a/b testing and mobile support could take this app to another level. Review collected by and hosted on G2.com.

- Good service to record videos of how clients interact with your website

- Easy to deploy using Google Tag Manager

- Script very lightweight, we haven't noticed negative impact on website speed

- Heatmaps can be very interesting for e-commerce projects, we use this a lot

- You can filter using UTM tags what visits will be recorded, also you can trigger recording for custom events

- You can filter visits to watch via Devices, Sources, Audience characteristics, etc. This can help if you need to monitor one traffic channel Review collected by and hosted on G2.com.

- Limitations even on paid plans are very severe. You have very limited visits to record even on paid plans

- No mobile app to monitor on the go

- No A/B testing tool Review collected by and hosted on G2.com.

Hotjar makes it really easy to see how visitors experience our website. The heatmaps and session recordings give us visual proof of where users click, scroll, and drop off. We can see how people move through the site. I also like the feedback widgets. Review collected by and hosted on G2.com.

When you have a high-traffic site, recordings can pile up quickly and it can get overwhelming to review them. I also wish the filtering options for recordings were a bit more advanced. Review collected by and hosted on G2.com.

Best part is user session screen recording, it helps to under stand the exact issue which user is facing in a digital journey. Review collected by and hosted on G2.com.

Nothing to dislike about hotjar. can recommend to others. Review collected by and hosted on G2.com.

I use it a lot of assessing landing pages - are people clicking in the intended places, how far down the page are they scrolling etc Review collected by and hosted on G2.com.

There could perhaps be more auto-generated insights and reports, eg are certain pages getting above average levels of rage clicks Review collected by and hosted on G2.com.

It's easy to set up, to understand and the heatmaps and session replays help understand quickly where users struggle or where there's a need for UX improvement Review collected by and hosted on G2.com.

Analytics features are still limited; this tool does a bit of everything but not in depth Review collected by and hosted on G2.com.

Very easy to use, our primary source for UX metrics Review collected by and hosted on G2.com.

I can’t think of anything major right now. The only difficult thing is explaining what hotjar does to stakeholders - but that’s on us Review collected by and hosted on G2.com.

I’ve been using Hotjar for several years now, and it has become an indispensable tool for our team. The insights we gain from Hotjar’s heatmaps, session recordings, and feedback polls are invaluable. Here are a few reasons why I highly recommend Hotjar:

User-Friendly Interface: Hotjar’s interface is intuitive and easy to navigate, making it accessible for team members of all technical levels.

Comprehensive Heatmaps: The heatmaps provide clear visualizations of user interactions, helping us understand what captures our users’ attention and where they might be encountering issues.

Detailed Session Recordings: The session recordings allow us to see exactly how users navigate our site, which has been crucial for identifying and fixing usability issues.

Effective Feedback Tools: The feedback polls and surveys are easy to set up and provide direct insights from our users, helping us make informed decisions.

Excellent Customer Support: Whenever we’ve had questions or needed assistance, Hotjar’s support team has been responsive and helpful.

Overall, Hotjar has significantly improved our ability to understand and enhance our users’ experience. It’s a must-have tool for any team looking to optimize their website or app. Review collected by and hosted on G2.com.

Nothing. I'm happy with the tool, and the freemium option is nice for small startups like Vizologi https://vizologi.com/ Review collected by and hosted on G2.com.

Being able to watch back recordings and see heatmaps Review collected by and hosted on G2.com.

I think more support is needed to help users get set up in a way that is useful for them to gain insights Review collected by and hosted on G2.com.

Once you go through the easy install, you get so much possibilities to enquire your users and gain valueble insight. Review collected by and hosted on G2.com.

It is a quite an expensive tool. Feedback is very usefull, but you do have to pay for it. Review collected by and hosted on G2.com.