---
title: Hotello Reviews
meta_title: 'Hotello Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how Hotello works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 17
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---


# Hotello Reviews
**Vendor:** Mews  
**Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 17
## About Hotello
Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Moreover, Humans are at the heart of our solutions' development to make their work simple, efficient and pleasant while reducing manual tasks. This allows them to have free time for what matters, be present for their guests.




## Hotello Reviews
  ### 1. Easy product

**Rating:** 1.5/5.0 stars

**Reviewed by:** Helen P. | Reservations & Yield Manager, Hospitality, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 02, 2016

**What do you like best about Hotello?**

User friendly, easy to understand and does not take long to learn to use this PMS.

**What do you dislike about Hotello?**

Because of our poor server, sometimes Hotello can be really slow.

**What problems is Hotello solving and how is that benefiting you?**

I work in the reservations department so I always use the Availability window to see the hotel's occupancy, number of rooms old, etc. I also use this window to upgrade guests.


## Hotello Discussions
  - [Solve the problema engaging the system](https://www.g2.com/discussions/solve-the-problema-engaging-the-system) - 1 upvote

- [View Hotello pricing details and edition comparison](https://www.g2.com/products/hotello/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A40%3A56+-0500&secure%5Bsession_id%5D=7b6f8fc8-48f8-46cf-a4af-c180ab49c130&secure%5Btoken%5D=df74a4c282595694e4deb8829069e9fcd9f4a47082ea53d167b904df76f9ad66&format=llm_user)

## Hotello Features
**Property Management**
- Room Inventory
- Revenue Management
- Facility Maintenance
- Distribution Management
- Multi-Channel Distribution
- Discount Management
- Reservations Management
- Restriction Management
- Promotions Management
- Employee Management
- Channel Management
- Task Management
- Billing Rate Management
- Template Management
- Price/Margin Management
- Booking Management
- Contact Management
- Multi-Channel Management
- Availability Management
- User Management
- Calendar Management
- Invoice Management
- Inventory Management
- Front Desk Management
- Housekeeping Management
- Maintenance Management
- Website Management
- Guest Experience Management
- Email Management
- Communications Management
- Reviews Management
- Tax Management
- Document Management
- Work Order Management
- Spa/Activity Management
- Financial Management
- Rate Management

**Guest Management**
- Central Reservation System
- Marketing and Loyalty Programs
- Guest Messaging
- Multi-Channel Marketing
- SMS Messaging

**Staff Management**
- Housekeeping
- Shift Scheduling
- Maintenance Scheduling

**Platform**
- Reporting and Analytics
- Channel Manager Integration
- Website Integration
- Channel Analytics

**Agentic AI - Hotel Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Multi-Language
- Marketing Automation

**Additional Functionality**
- Billing & Invoicing
- Reporting & Statistics
- Multi-Location
- Event Calendar
- Mobile Access
- Customizable Reports
- Customizable Fields
- Accounting
- Online Booking
- Customizable Branding
- Room Booking
- Email Templates
- Electronic Payments
- Data Import/Export
- Search/Filter
- Real-Time Data
- Dynamic Pricing
- Multi-Channel Sync
- AI Copilot
- API
- Alerts/Notifications
- Kill Switch
- Drag & Drop
- Customizable Templates
- Credit Card Processing
- Activity Dashboard
- Generative AI
- Payment Processing
- Multi-Currency
- Point of Sale (POS)
- Customer Database
- CRM
- Customer History
- Availability Indicator
- Ratings/Reviews
- Data Synchronization
- Built-in Accounting
- Guest Check-in/Check-out
- Single Property

## Top Hotello Alternatives
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