I love using HotelFriend to centralize and automate our daily hotel operations, as it encompasses a wide array of functions such as reservations, room assignments, housekeeping schedules, guest communication, and payments all from a singular dashboard. This streamlines our processes, significantly reducing manual labor, speeding up check-ins, and enabling us to respond more swiftly to guests. The platform ensures that our team remains aligned, especially during busy periods, and that nothing falls through the cracks. I find that it eliminates many of the manual and time-consuming tasks that used to bog us down. By integrating reservations, housekeeping, front desk tasks, and guest communication into one cohesive system, we avoid juggling multiple tools or relying on handwritten notes. I appreciate how the automation reduces errors during busy check-ins, and the real-time room status updates facilitate smoother departmental coordination. I particularly like how easy it is to manage all operations within a comprehensive dashboard that updates tasks instantly. This improves our team’s organization and enhances guest services. Moreover, HotelFriend's communication tools are exceptional, as they keep all guest requests, messages, and updates centralized, allowing our team to respond promptly. The platform also excels in housekeeping coordination, as it saves considerable back-and-forth communication by keeping everyone updated on room readiness and status. Overall, HotelFriend effectively reduces daily bottlenecks and frees up more time for us to focus on guest experience rather than administrative tasks. Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

It gives us the most for our money with all the features and how easy it is to use. We can add new rooms, set up room descriptions, create special offers for different types of rooms, and put them on the booking engine, and it only takes about 20 minutes to do it all. It's also easy to change the prices and offers. Invoice creation and payment processing have never been better as well. Review collected by and hosted on G2.com.

The system has a lot of functions and sometimes it’s a bit confusing. But when that happens, I just write to support. Review collected by and hosted on G2.com.

I really liked HotelFriend when I worked as a GM. It's cloud-based, so I could log in from anywhere. Easy to learn, and the support team is great. Highly recommend! Review collected by and hosted on G2.com.

The only thing I had issues with was displaying vouchers on the Booking Engine without picking a date. But that was a while ago, so it might have been fixed by now. Review collected by and hosted on G2.com.

I manage a hotel with 30 rooms and I took over a booking system that was based on spreadsheets from the previous owner. It was a real headache. I've been searching for a better system and decided to go with HotelFriend. It’s flexible and lets me set up advanced solutions for managing inventory and bookings. Review collected by and hosted on G2.com.

Whenever I have requests or want changes to certain features, their team is very open to feedback. I don't see any downsides. Review collected by and hosted on G2.com.

I had to find new software for a guesthouse with 83 rooms and 2 properties in Germany. The main criteria included German-speaking support, meeting local tax laws, and handling both properties in one place. HotelFriend checked all the boxes. Now it helps us manage bookings and check-ins for both properties. Review collected by and hosted on G2.com.

The multi-front desk feature is good, but it could be better. It would be great if we could move bookings and guests between properties more easily with a drag-and-drop. Review collected by and hosted on G2.com.

Our Client run a group of apart hotels in Austria and needed a software to handle them all. HotelFriend fits nicely, as the system could be customized to our needs. Since they mostly work with corporate clients that book apartments for long time stays, we needed some extra features like company billing and more cancellation options. They provided us with all of that. Review collected by and hosted on G2.com.

We’ve been using the system for 2 years and everything is ok. So far so good. Review collected by and hosted on G2.com.

The customer service is best. They're super quick to help, no matter the time. Easy to reach during the day and emails get a fast response after hours. Review collected by and hosted on G2.com.

It’s not without its faults but it’s a good all in one hotel management system. Review collected by and hosted on G2.com.

We were super happy with onboarding. They guided us through system setup step by step making sure all the connections on channel managers were working properly. Review collected by and hosted on G2.com.

We would appreciate it if they could improve the group booking process as now their search shows only accommodations for adults, children are ignored. Review collected by and hosted on G2.com.

The system is easy to use and offer all solution to manage our hotel. The staff finds comfort in using it every day. Review collected by and hosted on G2.com.

We were waiting for 1 month for updates, that offer 1 extra necessary feature. But it worth it. Review collected by and hosted on G2.com.

Hotelfreiend have almost more than 5 catergories for booking hotels. Review collected by and hosted on G2.com.

I did not like Mobile POS system as it is not that much of User friendly. Review collected by and hosted on G2.com.