--- title: HotDoc Reviews meta_title: 'HotDoc Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how HotDoc works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 10 scale: '5' date_modified: '2026-08-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # HotDoc Reviews **Vendor:** HotDoc **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 3.9/5.0 **Total Reviews:** 10 ## About HotDoc HotDoc was founded in 2012 by Dr Ben Hurst, who saw the opportunity to streamline how GPs and patients communicate. ## HotDoc Pros & Cons **What users like:** - Users praise the **ease of use** in HotDoc, making it their preferred choice for booking medical professionals. (1 reviews) - Users value the **ease of use** of HotDoc, praising its simple and intuitive interface for booking appointments. (1 reviews) **What users dislike:** - Users report occasional **glitches on the bookings page** , though quickly restarting the app often resolves the issue. (1 reviews) ## HotDoc Reviews ### 1. HOTDOC **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2023 **What do you like best about HotDoc?** Easy to use. Can access my appointments quickly **What do you dislike about HotDoc?** Sometimes the form is very long and need to answer alot of questions **What problems is HotDoc solving and how is that benefiting you?** Keeping a history of all the appointements and notes ### 2. Book Appointments - Easy Peasy **Rating:** 3.5/5.0 stars **Reviewed by:** SWAPNIL J. | Core Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about HotDoc?** One advantageous feature of this software is its ability to display available time slots across various dates, allowing for efficient scheduling of appointments at any given moment. Frequently, I encounter the need to schedule an appointment for the retrieval of my blood test outcomes solely upon recollection, potentially at the late hour of 9 PM on a Sunday. Although the clinic will be closed, it is still possible to schedule an appointment through HotDoc. It allows for increased availability of my time. The utilization of HotDoc by patients may potentially reduce the volume of calls received by the receptionist at the medical facility, thereby enhancing operational efficiency. I appreciate the functionality of HotDoc in providing appointment reminders. **What do you dislike about HotDoc?** Occasionally, there may be a lack of synchronization between the availability timings displayed on the application and those of the clinic. Also, sometimes it's hard to get the timing as per my requirements. **What problems is HotDoc solving and how is that benefiting you?** Whenever I need to book a doctor's appointment, it works well with my schedule and allows me to make adjustments as necessary, whether it's midnight, during working hours, or after working hours. ### 3. booking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about HotDoc?** simplicity of booking and finding doctors in my local areas. **What do you dislike about HotDoc?** i would like to be able to filter which doctors bulk bill **What problems is HotDoc solving and how is that benefiting you?** having a centralised booking system with lots of allied health professionals in one place ### 4. Easy and intuitive to use For patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about HotDoc?** I like that this allow virtual bookin of appts and patients won’t have to sit on phone and wait and staff will be freed up to do other tasks **What do you dislike about HotDoc?** This takes out human interaction and may be a problem if a patient has a question regarding their appointment so a phone call will still be needed **What problems is HotDoc solving and how is that benefiting you?** This will help offices streamline appt bookings and add efficiency. ## HotDoc Discussions - [What is HotDoc used for?](https://www.g2.com/discussions/what-is-hotdoc-used-for) - [View HotDoc pricing details and edition comparison](https://www.g2.com/products/hotdoc/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+00%3A11%3A44+-0500&secure%5Bsession_id%5D=69475da6-3868-4f59-acc9-49b21eef16cb&secure%5Btoken%5D=d7ba31f6d173301d5d3143179f9248339905d4676892697daf621db80ab1f699&format=llm_user) ## HotDoc Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top HotDoc Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (631 reviews)