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UG

Verified User in Graphic Design

Small-Business (50 or fewer emp.)

5/10/2018

"My 10 year relationship with Lunarpages"

3.5/5

What do you like best about HostPapa?

I think the tech support is top notch. They know when someone is a complete novice and need some hand holding or when a cutomer know what their talking about and they don't have to dumb it down or be condecending. I always get right through to a real person, no call backs or long wait times. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I think some of the prices for registering domains and hosting are too high. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Look around for other internet providers that have the same features and go with the cheapest. Lunarpages is a tad pricey. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

I have had all my web based needs under one roof.It's very easy to control and even troubleshoot from the control panel. I can set up my email system anyway I like it. I can set up auto response when I'm away. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for your review. We appreciate such candid feedback.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

6/18/2018

" Call back service a definite plus "

4/5

What do you like best about HostPapa?

As Lunar Pages has grown, they have maintained their commitment to personal service and direct communication when it comes to customer service. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Occasionally I have problems with my email servers but they always fix it quickly especially if I call for help with the problem. Sending in a help ticket has proven to be an inefficient solution. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thanks for your review and for being our customer!

BC

Becky C.

Small-Business (50 or fewer emp.)

8/6/2018

"Most patient best tech support ever!!!"

5/5

What do you like best about HostPapa?

James Carr, AKA JD, has helped me twice in less than a week and was the best tech support evert!!!!

He's the essence of Patience, kindness, honesty and intelligence!! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Not being able to fix it myself! having to wait for business hours. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thanks Becky! Amazing feedback. Glad our team were so helpful :)

CS

Cassandra S.

Small-Business (50 or fewer emp.)

5/15/2018

"Lunarpages is everything you need at a great value"

5/5

What do you like best about HostPapa?

I love that Lunarpages is easy to work with and provides accesible customer service when I need it. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The UI on the Dashboard could use an update - but there aren't any competitors that offering much better in this department. Review collected by and hosted on G2.com.

Response from Andrew DeLira of HostPapa

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Thank you for the review Cassandra our systems are all scheduled for an theme update keep on the lookout.

RG

Randy G.

Illustrator

Fine Art

Small-Business (50 or fewer emp.)

5/15/2018

"Tech support"

5/5

What do you like best about HostPapa?

I have never had any trouble with Lunarpages since switching to them several years ago (I don't remember how many...perhaps 10?). I have had just a few technical glitches and they have been resolved very quickly. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Nothing really...perhaps that the problem happened in the first place? Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for your review Randy!

MM

Marla M.

Small-Business (50 or fewer emp.)

5/10/2018

"Lunar pages has always been very helpful!"

5/5

What do you like best about HostPapa?

I have been with lunar pages since 2004! They have always been extremely helpful with their technical support! Whenever I have had questions, they are always ready to assist. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Like all companies, every once in.a while the wait on hold is a bit longer than I would like. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thanks Marla for the incredible review and for hosting with us since 2004!

AT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

11/21/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Prompt, competent, professional technical support"

5/5

What do you like best about HostPapa?

Professional technical support. Courteous, timely responses. Competent support. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

An occasional blooper. However, I never make misteaks especially with spelling :) Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thanks so much for the fantastic review :)

CW

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

5/15/2018

"Solid economical hosting solution"

3.5/5

What do you like best about HostPapa?

The flexibility of plan to set up sub-domains. System is up most of the time. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Support is sometimes not consistently knowledgeable about issues , especially those pertaining to wordpress sites. My site was hacked several times and sometimes it took weeks for LP to help me get it back up. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for your honest feedback. Re WordPress, we posted some information on our Facebook page on how to prevent these issues - https://www.facebook.com/lunarpages/posts/1629808040401535

MW

Melanie W.

Product Quality Co-Worker

Retail

Small-Business (50 or fewer emp.)

5/10/2018

"Used LP for webhosting for almost 20 years"

5/5

What do you like best about HostPapa?

I've never had any problems with LP web hosting. Always a good product for the money and always reliable. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Never had anything to dislike about LP at all. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for hosting your websites with us Melanie and for providing a 5-star review!

BL

Barbara L.

Small-Business (50 or fewer emp.)

7/9/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Lunarpages Internet Solution has been excellent."

5/5

What do you like best about HostPapa?

They provide excellent hosting and customer service help. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Nothing comes to mind. I am very happy with them. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

I find Lunarpages Internet Solutions to be an excellent company for hosting my website and for support when an occasional issue arises. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Problems and solutions are the same - having a dependable platform for hosting my website. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you Barbara! We appreciate you taking the time to write a review :)