Kerri-Leigh G.
KG
Kerri-Leigh G.
Freelance Web Developer
Computer Software
Small-Business (50 or fewer emp.)
"The best service"
5/5
What do you like best about HostPapa?

As the company has grown, I have never felt left behind. I'm only a mainstream customer, running a couple of webpages for production and one for real, but I'm always treated by tech support like I'm their only customer. The few issues I've run across over the years have been resolved quickly and easily. And the amenities provided are amazing. I will never want for more of anything as long as I'm with LunarPages. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I have run across a few issues where supported languages weren't where I needed them to be, but there is always a workaround. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you Kerri-Leigh! Our team love reading feedback like yours.

Adam N.
AN
Adam N.
Sr. Storage Engineer at Hartz Mountain Industries
Real Estate
Small-Business (50 or fewer emp.)
"Excellent service, and reliable"
4.5/5
What do you like best about HostPapa?

Customer service answers the phone. The websites load relatively quick. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

It could take a little while for customer service to answer, or return an email. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for your review Adam and for choosing to host with us :)

Marc S.
MS
Marc S.
Co-Owner/Founder
Graphic Design
Small-Business (50 or fewer emp.)
"I've been with Lunarpages for 12 years and won't ever leave :)"
5/5
What do you like best about HostPapa?

Lunarpages has been so awesome. I've had them for 12 (maybe it's been 15!) years and if I have troubles with my server for any reason, I just call them and they've taken care of me. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I don't know yet :) I haven't had many issues with Lunarpages since I began back in 2004 or so. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thanks so much for reviewing us Marc and for being our loyal client for so many years :)

Verified User in Publishing
UP
Verified User in Publishing
Small-Business (50 or fewer emp.)
"Great job troubleshooting for me. Thanks!"
5/5
What do you like best about HostPapa?

JD did a great job of articulating the problem and cutting to the chase of fixing it. Very savvy. On point! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Wait time (but doesn't everybody)? But I really like everything. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for the great review and for hosting with us!

Burak S.
BS
Burak S.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Excellent Hosting"
5/5
What do you like best about HostPapa?

Price/Benefit ratio is great. Support is very quick and helpful. Control panel has everything you need. This is a complete solution for your web hosting needs in a very cost effective way. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I didn't have any negative experience with Lunarpages but maybe only if there would be different locations for hosting that would be excellent. Another suggestion would be multilingual support team. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for the feedback Burak. We will pass your suggestions on to our team re other hosting locations. Currently, all servers are in California. We do provide Spanish language support at this time.

BW
Bryan W.
Director of Design & Development
Small-Business (50 or fewer emp.)
"Been using Lunarpages for 5 years at the company I work for without a single issue."
4.5/5
What do you like best about HostPapa?

We have our site and online courses that we offer on the Lunarpages server and I do not have to worry about issues or interruptions for the customers visiting our site or taking our courses because of how reliable Lunar pages is. One less thing to worry about! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

If I had to pick something I do not like about Lunarpages I would say the price. Can get a little spendy but depending on what you do, it could be well worth it. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for providing such an awesome review Bryan!

Ed B.
EB
Ed B.
Retired
Computer Hardware
Small-Business (50 or fewer emp.)
"Great Web Host and Customer support"
5/5
What do you like best about HostPapa?

Communications with LunarPages have always been extremely easy and always very quick. I have never had to wait more than a few minutes when contacting support via their toll free phone number. Their support has always been very quick and their technicians have been very knowledgeable and they always have had all the answers to every one of my questions or problems. I have had almost zero down time in the fourteen years that I have been a LunarPages customer - none in so long that I have actually forgotten when the.last time was that I had down time. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Nothing at all. How can I make 40 characters if I don't have any dislikes? The only negative is that I had a couple of domains blocked from accessing my site because they were blacklisted. Support guided me in how to fix this problem and all was good in a matter of minutes. So these were not really dislikes but rather small interruptions that were easily corrected. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for being our customer for 14 years Ed and for providing such a thorough review of our services!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Time to move on"
1/5
What do you like best about HostPapa?

I have been a Lunarpages customer for over 10 years. I am a website designer and have recommended Lunarpages to many clients. The customer support is generally very good and the uptime is excellent. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Basic Hosting is now a waste of money for content management systems (e.g. Wordpress). I moved two clients to a different hosts after trying to work with Lunarpages to resolve so-called "high resouce management" usage for both Wordpress sites. The sites are now operating incredibly well and loading very fast on another website hosting server. I will never use Lunarpages for WordPress sites again. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

We are sorry to hear of the troubles you have experienced. If you can provide your name or account information, we can review what went wrong and provide an explanation. As a general rule, accounts found to be utilizing too many resources on our shared servers require us to enforce the CPU and space usage/limits to protect other accounts on the same server from being compromised.

LG
Lisa G.
Small-Business (50 or fewer emp.)
"Excellent, Reliable service"
5/5
What do you like best about HostPapa?

I run a very small business, but I've never been treated that way by them. They're ways up, have a great set of tools in the control panel, and offer competitive rates. Especially if you sign up for 5 years, which I've now done twice. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I'm not the most computer literate person in the world. Don't even know how to send a screen shot from this phone, so had to click "not a current user" (log in screen shot required if you say yiu are) though I am. Lunarpages tech support could do a better job helping customers like me. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you for the fabulous review Lisa and for being our customer for 7 years!

Verified User in Photography
UP
Verified User in Photography
Small-Business (50 or fewer emp.)
"Most helpful"
5/5
What do you like best about HostPapa?

ease with which the representative resolved my issue Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I am absolutely sold on Lunarpages and they've been my host exchange for a very long time Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thanks for the wonderful review and for being our client for 20+ years! Amazing! :)