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NM

NandaKishore M.

Full Stack Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

5/9/2018

"Best for Deve"

4.5/5

What do you like best about HostPapa?

Lunar pages is the better option among the many shared hosting providers.

Live Chat Support Team.

Support Ticketing Response.

Best affiliate program (in past).

Alerts.

Apart from these Lunarpages is giving Re-Seller Plan with WHM Control Panel which is suitable for developer's to make additional benefit by providing hosting services to their clients. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Dedicated server pricing.

Technology outdated.

No attractive Cloud hosting packages.

No business deals. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for your review Nandakishore. We have great deals on legacy dedicated servers. You should contact our sales team :)

JO

Jason O.

Owner

Small-Business (50 or fewer emp.)

6/5/2019

"Clay is THE MAN!!!"

5/5

What do you like best about HostPapa?

I was stuck on a recent issue with some file configurations for a CMS. Clay went out of his way to help me and help me understand my issue. He is a man among men. I would recommend if you are banging your head against the wall to call Clay and he will make your day. Perhaps your week! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Absolutely nothing. Best customer service in the industry! Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Clay will be delighted to hear how awesome he is :) Thank you Jason!

JD

Jo Ann D.

software developer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/11/2018

"I always recommend LunarPages to my clients"

5/5

What do you like best about HostPapa?

Courtesy and knowledge of phone support. Willingness to escalate problems if fornt-line is unable. I have had many hosting companies refuse to help, or even blame me, whereas I would take the same problem to LP and they would solve it. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Occasionally I'll find some program missing or not upgraded, like they didn't have a specific Python library (forcing me to move my program from LP to my own private server). That was disappointing but I don't expect them to be all things to all people. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

LunarPages keeps up on the tech, and trains their technicians well. The front-line support has been unfailingly courteous and professional. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Often my clients have problems with downtime or emails. LunarPages quickly and efficiently works with me (the webmaster) and my clients to solve the problems. I not only host my two sites at LP, but when building a site for the first time, I always recommend LunarPages as a hosting company for my clients. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you Jo Ann for such a comprehensive review and for recommending your clients to us :)

CC

Cristian C.

President

Small-Business (50 or fewer emp.)

12/11/2018

"They made changes to my website, busted it, 24 hours later it has not been restored"

0/5

What do you like best about HostPapa?

There is very little to like. After they changed or updated server, website started going down 3-4 times a day. They blamed this on "excessive CPU". After 5 years of this exact website without "excessive CPU". Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

They talked me into purchasing Managed Hosting for $40 a month. I did. Now the site is down. 24 hours ago and on 3 phone calls I asked that the site be restored. I am still waiting, site is still non-functional. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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On Dec. 7th Cristian contacted us to let us know his site was down. After reviewing the account we discovered 2 WordPress sites that were 158 versions outdated at that time. They were also heavily exploited. His cron job was also causing a load issue on the server.

After the technology updates to the server, Cristian's site began experiencing issues as his coding was not completely compatible with the updates. Due to the nature of the exploited content on the account, and the complexity of the coding (not a simple website as described), it did take longer than 24 hours to clean it up and get the site active again. We worked with him to remove the exploited files, update his scripts and cron job, and were able to get his site back online.

This review came at the same time our management got on the phone with him to explain everything and get the site back up and running.

Lunarpages is committed to reliability and security. That is why we keep our servers up to date with the latest technology and apply security patches when they become available. When the coding of old websites is not compatible with the latest technology, it is expected that there will be issues with the site in question. Lunarpages is also committed to helping customers correct those issues as quickly as possible.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/29/2018

"Excellent Tech Services at LunarPages, Still the BEST"

5/5

What do you like best about HostPapa?

The VPS tech, RV, exceeded my expectations--he was extremely knowledgeable and helped me identify my issues. He answered all of my questions and taught me how to implement the changes myself if I wanted to. He was creative in his approach to understanding the disk problem and easily fixed it. As usual with LunarPages Customer Support, you can expect to speak to an expert US-based tech who will spend as much time as needed help you and fixing any issues. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Not a thing to dislike about LunarPages. I'm still extremely pleased with them. My VPS has virtually a 100% uptime every single month. They stay on top of my server and issue me notices when needed. The tech line is always available. Very very happy. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

LunarPages knows what they are doing--they are still the best hosting company, with the best speed and uptime. There is just no need to look anywhere else. LunarPages has a long history, they have been in business a long time, and have exceptional tech service, whether you are a beginner or advanced. I strongly recommend getting a VPS with them so that you have their great customer service and hardware available at a moment's notice to you. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

They notified me that my diskspace was running low, and so the LunarPages tech helped me identify files on the server that could be cleaned up to improve diskspace. Had this been an issue with another company, I'm not confident I would have received such good customer service. LunarPages is still the best hosting company out there. Their tech service is beyond any other you can find. You are in safe hands with them. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for such an informative and positive review - and for hosting with us :)

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/29/2019

"Needed help about establishing domain in office 365 account."

5/5

What do you like best about HostPapa?

We have no complaints. I am not an IT person, so cannot answer in detail. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Customer support is not 24/7. We have needed help after office hours. Review collected by and hosted on G2.com.

LS

Lydia S.

CEO

Small-Business (50 or fewer emp.)

10/31/2018

"Dedicated Tech Support"

5/5

What do you like best about HostPapa?

The dedicated tech support person, Eric, was knowledgeable, positive, and eager to help solve the issues I was having. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Sometimes, it seems like the problem I'm having is something that should've been brought to my attention earlier. While the support is great, it can be reactive rather than proactive. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

I've been a Lunarpages customer for 15 years. Until recently, it was just a regular shared hosting account but recently moved up to our own server. My perception is that Lunarpages delivers services and support equivalent to other much more expensive companies. Their uptime is virtually 100%. Support, by and large, is very good as long as you take a proactive approach. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

In launching a potentially high volume consumer site, it was deemed necessary to move for a co-hosting account to a our own server and dedicated support. The data migration and set-up did not go smoothly but the support personnel work very hard to make everything right eventually. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Than you Lydia for being our client for more than 15 years and for your very informative review :)

JB

Joyce B.

Sr. Systems and Applications Manager

Mid-Market (51-1000 emp.)

11/9/2018

"Amazing Experience: I Can Not Thank Them Enough"

5/5

What do you like best about HostPapa?

Kelsey Hays went above and beyond to resolve our issue. She even had several chat sessions and phone calls to Tucows to understand why the DENIC (the.de registry) was rejecting pointing to our nameservers and how to resolve it! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

There is nothing that I dislike about Lunarpages. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

I highly recommend them! They are fabulous and go above and beyond to help their clients out! I am happy to be contacted as a reference for Lunarpages! Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

We have used them for a number of services including Domain Registration and Hosting. Their knowledge and customer support is second to none. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you Joyce. We will ensure that Kelsey sees your amazing feedback :)

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/25/2019

"Great service"

5/5

What do you like best about HostPapa?

They're very simple to use, the few issues I've had their support has been great to walk me through, they also have multiple tutorial videos to walk you through setting up your website. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

There really is nothing to dislike, they really make it easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

If you want to get hosting from someone who is user friendly and will guide you along the way then Host Papa is the way to go. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

They're great for running your own website, they make it easy for a beginner and are open to expand. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/8/2019

"Pleasant Reps Who Know How to Solve Issues"

4.5/5

What do you like best about HostPapa?

The reps are always helpful. Get to the point and offer advice. They know what they are doing and never give you the runaround. Always feel valued and that they are there to help and assist as best as possible. Very courteous as well. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Open hours. Wish that you were open later. I think that it used to be open later. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Thank you for reviewing our services :)