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Cory F.

Owner, Software Engineer

Internet

Small-Business (50 or fewer emp.)

7/31/2017

"Lunar Nightmare"

0/5

Describe the project or task HostPapa helped with:

I've been using them for over a decade, and they consistently send me threatening emails about my "CPU usage" even though I have a very low volume site. Typically I get emails that say someone is trying to hack my site (they've never successfully hacked me even once) and since that hack attempt is pushing CPU limits so high, I'm in jeopardy of having my account suspended! It's my fault that someone is hammering my site? They manage infrastructure, they should be monitoring that kind of stuff. They follow up by telling me to check my server logs every day. Yeah, a $5/month website and I'm going to spend my evenings skimming server logs.

They have a confusing ticketing system. I've never created an account but they've created two for me with the same email address. I have some tickets in one account and some in another, even though it's the same email.

They've sent me my password in plain text emails before. I complained that passwords should be in an irreversible hash, and they say they can't because all their systems are different and they need it unencryptable format so they can keep the password in sync. This is so wrong and backwards! You should stay away from them just because of this. They need to learn about SSO systems; they're a dime-a-dozen nowadays.

They've also moved me from a higher end server to a slower server without telling me or giving me an option. My price stayed the same, but my website went from sub second delivery of cached pages to 4-5 seconds of "waiting..." before my site responds. This happens on every page.

They also go down a LOT. I mean a LOT. I see it down at least once a week, either spinning or delivering 404s. I do not know how they stay in business.

So why do I stay with them? Well, I'm not. It's just super long and difficult to move all my files, DB, domains etc. and I haven't gotten around to it. However, this year has been SO bad, and I've had SO many threatening emails saying, "You are about the maximum 2% CPU usage" that it's probably going to be less time to just migrate. Review collected by and hosted on G2.com.

What do you like best about HostPapa?

Cheap solution, however you can find equal or cheaper solutions elsewhere. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Everything. I've been using them for over 10 years and:

1) Terrible service

2) The move you around to new servers and downgrade you without reducing price

3) Super slow servers

4) Highly unprofessional. I get threatening emails (we will shut you down) because my WordPress site went over 2% CPU. Yes, 2%. I checked that timeframe and that was 3 concurrent users according to GA.

5) They store your account password in a reversible encryption, not an irreversible hash. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Just don't... Bluehost has everything LunarPages has and more, and they do it better. I've been using them for over a decade and the only reason I haven't move yet is because migration would take so much time that I haven't had. That will change this year. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

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Our apologies for not responding to your review sooner Cory. We do our best to provide excellent hosting to all of our customers. Unfortunately, high use websites in a shared environment do cause issues for the other clients on the same server. We have to be proactive in our response which does result in these sites being shut down until the issue is resolved. We are always working to improve these processes and appreciate and value your feedback.