I like the priority support provided by Hostie. It's great that the Hostie team always ensures we are set up for success and handles any issues that come up, which is particularly important because there are always changes needed in restaurant operations. I also like that Hostie had the best product for our use case, especially with the live transcript functionality. This really stood out to us after trying five different providers. Review collected by and hosted on G2.com.

The onboarding process could be a little better. It could be a little smoother and easier, especially with the hardware procurement. Review collected by and hosted on G2.com.

I like how Hostie has reduced the time our host spends on the phone and can handle multiple calls at the same time. The initial setup of Hostie was super easy. Review collected by and hosted on G2.com.

I find it a little bit annoying that Hostie is not able to take notes for reservations. For example, when guests want to add notes like celebrating something or special requests such as a highchair or a preferred seating location, Hostie can't handle that yet. Review collected by and hosted on G2.com.

I like that Hostie is a time saver and helps cut back on the labor needed to man phone services. I appreciate the ability it gives us to solve a call before it even reaches the restaurant level. The initial setup of Hostie was very easy, which made the transition smooth. Review collected by and hosted on G2.com.

I don't like that there's currently no music when transferred to a human. Review collected by and hosted on G2.com.

It screens out some calls that would be a waste of time to human staff Review collected by and hosted on G2.com.

It frequently provides incorrect information, frustrates guests, has wrongly canceled or failed to create reservations, often leads guests in circles of questions, overall an extremely half baked product. Review collected by and hosted on G2.com.

I like how easy Hostie is to use and its customer service. Everything is very self-explanatory, and there's always someone to help with any changes we need to make. My team switched to Hostie because it was a lot more customer-friendly than our previous product. The initial setup was also very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

One of the most helpful things about Hostie is that they allow us to focus on guests in the restaurant in front of us during service. Many of our phone calls are from guests asking questions about our hours, where to park, take out orders, changing reservations, and letting us know they are running late. Hostie's ability to answer these questions and direct the guest to the appropriate links allow us to turn our full attention to the guests in the room with us. It can turn a 1-3 minute phone call into a quick summary for us to read and note accordingly. Review collected by and hosted on G2.com.

The Hostie team has continued to take feedback and improve their product to the point where if there is anything we dislike, they respond and resolve the issue quickly. Review collected by and hosted on G2.com.

For the most part it, it allows our managers and employees to not be tied down to a physical phone. It is able to answer all of the FAQs that most people would find on our website or Opentable summary, but would rather call. It's getting better with every update. The guest is now able to leave information regarding large party inquiries which get integrated into Perfect Venue, our large party planning software, rather than being sent a link to fill out on their own.

Most of the calls are related to the guest's reservation, ie. running late, needing to cancel, needing to increase or decrease in party size. Much of these questions can be handled by Hostie.

The integration process was very easy and Randall has been very hands on in ensuring that the Ai is working correctly and giving out the correct information. Randall also made it a point to check in weekly and then monthly with each update to ensure that we were getting the right amount of service.

Hostie is used everyday and throughout service. The transcription app is essential in making sure that we are able to reach out to guest's needing a personal phone call or email. Review collected by and hosted on G2.com.

I would love it to have a direct integration with Opentable. I would love to have Perfect Venue have direct integration with Opentable.

I think that in general most guests who are not happy with Ai, can get a bit angry at the Ai answers. It could be faster in processing the questions or requests, which also angers the guest on the phone, if it takes too long. I think it can sometimes freak people out a bit that they are no longer speaking to a real human. I think as time goes on, people will be. used to the idea that their answers are being answered by Ai.

I would love the POS integration with Spoton, same as I would love a POS integration with Opentable. I believe they are working through Phone orders for online ordering, which would be great. Review collected by and hosted on G2.com.

The burden it removes from our employees. Review collected by and hosted on G2.com.

A large portion of our guests don't like speaking with AI Review collected by and hosted on G2.com.

It was clear from the demo to the onboarding to the ongoing support that this company is run by restaurant professionals. They know how to work with operators and are very efficient with each step. Review collected by and hosted on G2.com.

So far they have responded to all my feedback and made fast adjustments. Review collected by and hosted on G2.com.

Hostie has been a game changer for us! It’s helped us so much with staffing, as we no longer need a dedicated host to greet people at the door. Instead, we have a floor manager who greets people, oversees the FOH team, and occasionally checks in on the most pressing phone calls. Overall, the team has more time to focus on service and check in on guests, which has improved our workflow tremendously. We also love the ability to view all the calls and conversations directly from their mobile app. Review collected by and hosted on G2.com.

No complaints so far. Everything that had been an issue has been addressed immediately! Review collected by and hosted on G2.com.