HB
Hanni B.
Small-Business (50 or fewer emp.)
"Best PMS"
5/5
What do you like best about Hostfully?

If you are looking for a PMS this is the one. Hostfully is the most complete PMS in the market Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Sometimes some bugs but they fix them quickly as all software Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Hanni,

It's great to hear that our team can resolve your issues quickly. Along with that, thank you for your positive words regarding the platform in its entirety. We're always striving to make the platform more efficient and reliable for users like you. Thank you again for your feedback, and thank you for choosing us over at Hostfully.

EM
Elizabeth M.
Small-Business (50 or fewer emp.)
"Great for Property Management / Co-host"
5/5
What do you like best about Hostfully?

Being able to have rental agreements and the integrated inbox Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

It is costly, but worth the investment and peae of mind. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Elizabeth,

It's great to hear that our features are useful for your business. Along with that, your feedback regarding our pricing is greatly appreciated, as it helps our team implement changes and better practices in the future. We want to thank you again for your kind words and for choosing Hostfully.

ES
Emma S.
Small-Business (50 or fewer emp.)
"Excellent support for property managers"
3.5/5
What do you like best about Hostfully?

Our property management team reaches out to Hostfully a couple times a weeks with challenges we, or our, guests are facing. We have found the support team at Hostfully to be thorough and responsive in their replies. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Hostfully has introduced Zoom office hours several days a week however I find the times to be limiting as a customer in PST timezone. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Emma,

Thank you for the feedback regarding our office hours and messaging guests within the software. Feedback like that allows us to adjust our practices and upgrade our software to better support you. Along with that, thank you for the kind words regarding the support team. Users like you are the ones who make us better. Thanks again for choosing us over at Hostfully!

Verified User in Commercial Real Estate
UC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Very good customer support!"
4.5/5
What do you like best about Hostfully?

I love how they can help you a lot when it comes to integration. Cece, one of their customer support staff, is like my best friend when I need something figured out! Also, they have all these support articles that are ready for parners to read. The bot, Finn, is also very helpful! They were able to waive fees as well for our shell listings that are not active! All in all this is a great and user-friendly property management platform! Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I hope they can support more booking platforms so we can fully integrate all our platforms in the future -- for now we're just using the icals. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello.

Thank you for your kind words regarding the customer support team. Along with that, your feedback on our integrations is greatly supported. If you have specific companies you would like us to partner with please let us know via support or your feedback and our engineering team will always take it into consideration. Thank you again for your kind words and for choosing Hostfully.

Lindsay V.
LV
Lindsay V.
Small-Business (50 or fewer emp.)
"Worth the set up time for the ease of use in the future."
4/5
What do you like best about Hostfully?

Automation of from Inquiry all the way to checkout and clean. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Onboarding. It's cumbersome, and take a long time if you have a medium to large portfolio. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Lindsay.

Thank you for your kind words regarding the platform. Your feedback is also appreciated regarding our onboarding team. Please know your feedback will be shared with our onboarding team so they can consider this in the future. Thank you again for your kind words and for choosing Hostfully.

Dean D.
DD
Dean D.
Owner
Small-Business (50 or fewer emp.)
"Great customer service and integrations!"
4/5
What do you like best about Hostfully?

I really like the customer service aspect. As well as the integrations. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

It's slow on the backend/hard to switch various properties. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Dean.

We're happy to hear that your support experience and our partnerships have been helpful. Along with that, your feedback regarding platform speeds is greatly helpful to our team. Please rest assured that your feedback will be seen by our product and engineering teams so your issues are known. Thank you again for your kind words and for choosing Hostfully.

Verified User in Real Estate
CR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Dream team"
5/5
What do you like best about Hostfully?

Hostfully is not only proactive in working with their clients to have 1:1 calls, they also offer Office Hours which is super helpful in getting answers but also learning questions from others at different steps than you! Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

It is super rich so I felt there was so much information to get through; thankfully our rep Kana gave thorough instructions which made it a hair less overwhleming. Also the integrations being an added expense was not foreseen by my client so we wish we knew that prior to getting signed up. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello.

We're glad to hear about your positive support experience. We also appreciate the feedback regarding our onboarding processes and our pricing. Please know your feedback will be shared with our team and be taken into consideration for future changes. Thank you again for your positive words and for choosing Hostfully.

Philippe P.
PP
Philippe P.
Small-Business (50 or fewer emp.)
"An intuitive platform for modern property rental management"
5/5
What do you like best about Hostfully?

I value Hostfully team's responsiveness to our requests for improvements or new features and customer support in general. Also enjoy the reporting features, calendar, universal inbox, and multi-channel management. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I would like to see Hostfully develop stronger features for nurturing guests' profiles or offer integrations with leading CRMs Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello Philippe.

Thank you for your kind words regarding our platform. Along with that thank you for your feedback regarding features you could benefit from. Just so you're aware our product team will also view your feedback and consider it as well. Feedback like yours makes us better. Thank you again for your kind words and for choosing Hostfully.

RM
Ruth M.
Small-Business (50 or fewer emp.)
"Great software that makes my life easier"
4.5/5
What do you like best about Hostfully?

Hostfully is an easy to use property management software, with VERY good customer service and responsive to customer suggestions. I used Lodgify and Octorate previously and Hostfully is MUCH BETTER. It is VERY intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I wish there were "how to" modules for every aspect of the software. There is good information and customer support but I would appreciate a set-by-set guide for to answere do-it-yourself questions. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Hostfully Gets The Job Done"
5/5
What do you like best about Hostfully?

Hostfully is nice because it has all the features you need and they are constantly trying to improve those features to make the product continually better. The dashboard is easy to use and pretty simple. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Only thing I did not like was that VRBO messages don't integrate so I had to talk to VRBO guests through the VRBO app itself. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hello,

Thank you for the feedback on our analytics and the kind words about our platform. We're always developing all of our tools, and analytics are no different, so keep an eye out for coming updates. I also wanted to let you know that VRBO messages actually do integrate with the platform, along with other partners like Airbnb, Booking.com, and many others. Additionally, if your company website is integrated with the Hostfully platform, the Inbox will also be available for use through the Hostfully Booking Widget. If you're having issues with your messages, please feel free to reach out to us at support@hostfully.com or chat with us 24/7/365 at https://help.hostfully.com/. Thank you again for your feedback, and thank you for choosing us over at Hostfully.

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