Hostfully has met most of our needs in terms of short term property management. It has automated most of our tasks and streamlines processes. We have become a much more efficient business since using Hostfully. Review collected by and hosted on G2.com.

The onboarding process is long and complicated but once complete, it's complete. Review collected by and hosted on G2.com.

Hostfully PMP is my command center for my short-term rental business. I can handle 99% of my tasks through their web-based software.

Their support is superb!! I normally prefer calling support. However, thier chat feature is so quick and helpful, Hostfully is the one site I prefer chat to calling in. Review collected by and hosted on G2.com.

I would prefer a few more reporting options (like average response time to a guest message and average review rating with all of the OTAs/Direct-book website included) Review collected by and hosted on G2.com.

Easy to use and very intuitive. Great software to manage and distribute your listing to different channels. Plenty of flexiability. But best of all an outstanding software connections and more with ALL the listing sites, dynamic pricing, your website and direct booking. So many softwares in the industry easily dovetail with Hostfully, and that is a blessing. Review collected by and hosted on G2.com.

I am small and I do wish Trip Advisor connected for less than 15 listings. I have wished to speak with a representative in person and that is a bit tricky. Chat is often not enough and so much more can be checked/clarified person to person live. Review collected by and hosted on G2.com.

As an avid user of Guesty for Hosts previously, I was needing a more well rounded platform that could handle more as my company and portfolio grew. I looked aorund to many PMS systems but none compared to Hostfully with their reporting level and owner's reports. Review collected by and hosted on G2.com.

Just like every PMS, there are issues that arrise. There has been many issues (usuallly smaller in scale such as a feature not working correctly or certain messages failing to send) that I wish would be resolved a little quicker than they are. Review collected by and hosted on G2.com.

I like being able to sync my listings and calendars across rental sites Review collected by and hosted on G2.com.

So much!

The app:

- it is slow & crashes often

- only shows messages and calendar

- does not distinguish between read/unread messages

- you can't access the listings themselves

- can't check on invoices/transactions

- no support chat options (FYI, this is the only way to speak to someone & it must be online, they can take over an hour to get back to you, and you have to leave the page open waiting for them to respond)

The hosting platform site:

- the site is slow to load (if it even does) and often crashes

- it is difficult to view and move photos within the listings

- the photos are cut off in the listings on their direct booking page (everything is horizontal). Why not offer grid views, orientations, etc?

- there is a "you are not a robot" confirmation on the bookings page which times out often and crashes

- text message alerts are not consistent, leading to missed guest messages

- getting someone to respond to what you actually ask about on the online support chat feels like pulling teeth. They are really talented at talking around an issue or ignoring what you ask about

- their transaction lists are confusing, lack information, and make it difficult to match up transactions into your bank account with particular bookings

Guidebook:

- this is actually pretty nice. Only disappointment is that you can only link to the entire guidebook, not to specific tabs (some guests need the specific link)

Overall, this is a platform that feels closer to 2005 than 2024. It is clunky, not user friendly, and expensive. However, it is the customer service that makes all this feel like an insult and a money-grab. Buyer beware Review collected by and hosted on G2.com.

They have the core features I need and offer integrations with other best-of-breed software providers to fill in any gaps Review collected by and hosted on G2.com.

There are always ways to improve software. We've made do with work arounds, but I'd love to see them tackle some of their roadmap items even faster. Review collected by and hosted on G2.com.

I own 8 properties in 4 different markets. The tools to set up automatic messaging are critical to my business. Review collected by and hosted on G2.com.

Set up was not easy. It probably could have been more streamlined with better training/help Review collected by and hosted on G2.com.

Hostfully does everything for you! From calendar management to sending communication to your guests. The help feature and the humans that manage it are amazing! I can't say enough about the support I get from them. Review collected by and hosted on G2.com.

My Hostfully Account Manager is probably the only downfall I have run into. I don't get a lot of support from her or follow-up. However, the online support is fantastic. Review collected by and hosted on G2.com.

They offer the only PMs that provides real support and not just a bot or a library os resources Review collected by and hosted on G2.com.

The app is not there quite yet it needs more capabilities Review collected by and hosted on G2.com.

I really appreciate Hostfully' s customer service and the time and patience they exhibit when dealing with issues. I've also loved that they integrate with the top tier booking platforms to provide seamless operations for multi-channel calendar management. Review collected by and hosted on G2.com.

Onboarding is long and tedious. Also, the ability to program templates for multi-currency usage has been an issue. In addition, the reports generation for owners can be somewhat clumsy and confusing. Review collected by and hosted on G2.com.