I appreciate the knowledgeable reps. I have no choice at this scale but to have a PMS Review collected by and hosted on G2.com.

Reports are not intuitive and because its so critical for them to be accurate - particularly owner reports - i have wound up spending hours trying to create the "perfect report" with a hostfully rep - not a good use of either of our times. There should be more. set plug and play reports, Even Hostfully reps acknowledge how wonky reporting us and oftern can't figure out the answers without tech help. Not the reps fault!

Also hate that instant messaging. with long delays often - is the go to problem solving platform. Our plan allows for direct one on ones, but its not straight forward how to schedule those

Messaging and triggers is painful to set up and formatting - that which the guests sees as our company's front face - is wonky and just doesn't look professional. We pay extra for hospitable so we can have a user friendly and professional messaging interface

The app lacks relevant features Review collected by and hosted on G2.com.

I switched management softwares and Hostfully is easy to use and has a super fast customer service. Although, the owner portal is very basic and there is no owner app. Owners complain a lot about how little they can do and see vrs my old management software which is a big down side. The integrations with vrbo and Airbnb are great.

Wish there was an owner app and more features for owners to keep transparency for them.

Reports are hard to read and the net amounts are not transferred each month which makes owners super confused on how much income they have Review collected by and hosted on G2.com.

Owners portal

Reports

Synchronizations are not immediate Review collected by and hosted on G2.com.

Customer Service, Automated Messaging, customizable reports Review collected by and hosted on G2.com.

It´s an american company, but the adjustments to the european market keep getting better every month Review collected by and hosted on G2.com.

Hostfully has been an absolute game-changer for our property management operations. The platform is user-friendly, robust, and incredibly efficient. It seamlessly integrates all aspects of our short-term rental business, from booking management to guest communication and even maintenance scheduling. The guidebook feature is a standout, providing our guests with comprehensive, personalised information that enhances their stay. The customer support team is responsive and knowledgeable, always ready to assist with any queries. Hostfully has significantly streamlined our processes, saved us time, and improved our guest satisfaction. Highly recommended for any property management professional looking to elevate their business! Review collected by and hosted on G2.com.

There are always improvements in every system that can happen. Hostfully is constantly taking onboard innovation ideas for improvements that can be made. Review collected by and hosted on G2.com.

Easy to get support whenever we needed it Review collected by and hosted on G2.com.

Cellphone app sucks and sometimes the web browser too. Review collected by and hosted on G2.com.

The support system and the integration of the channels and other software. Review collected by and hosted on G2.com.

There is not much to dislike. There is a learning curve, which is to be expected with a comprehensive software solution. Review collected by and hosted on G2.com.

The support level is excellent. Well-managed and caring and you can speak with a human being. Prompt, relevant answers. Review collected by and hosted on G2.com.

As a smaller vacation rental business owner (four properties or less), it took a lot of time to invest in getting set up and integrating (although supported through this). Pricing is a little high for a smaller business owner who may not use all the functions available and use it less frequently. However, I would not be without it now and find it easy to use. Review collected by and hosted on G2.com.

What I appreciate most about Hostfully is that their team is constantly making updates and improvements to the software according to feedback provided by clients. Review collected by and hosted on G2.com.

What I dislike most, though it doesn't effect me enough to detract from my overall impression of the software, is that the app isn't as functional as the website. While I realize the app may always be somewhat less functional than a website outside of mobile devices, I do believe there is room for improvement. Review collected by and hosted on G2.com.

I like the Pipeline for instant glance of the status of the bookings and I like the app for on the go tasks. The customer support is very good! Review collected by and hosted on G2.com.

I wish the app had more functions, it is limited in what you can do with it. You have to wait until you can get home on your computer to edit bookings. We had a horrible experience integrating with VRBO and Booking.com. Not sure whose fault that was. It could have been VRBO and Booking.com's issues. Review collected by and hosted on G2.com.

Hostfully's calendar manages multiple booking sites fairly seamlessly. Review collected by and hosted on G2.com.

The worst thing about Hostfully is the lack of support when needed. Our rentals are busiest on weekends and it is impossible to get support then. Review collected by and hosted on G2.com.