Seth W.
SW
Seth W.
Owner of the company.
Small-Business (50 or fewer emp.)
"Good product, great customer support and service"
5/5
What do you like best about Hostfully?

Fantastic onboarding process. The software is very extensive but still feels simple to use once you figure it out. Their customer support is responsive and very helpful. Our account manager Marcy is extremely personable and great to work with. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

The mobile app could really use an upgrade. I always ended up just using my mobile browser instead of the app which felt pretty clunky when you were trying to do things on the go. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hi Seth,

Thanks so much for the kind words. We're glad to hear the onboarding and support, especially from Marcy, have made a difference. We appreciate your feedback on the mobile app and want you to know improvements are on the way. Thanks for trusting Hostfully to help power your business.

The Hostfully Team

Michael R.
MR
Michael R.
Owner/Property Manager
Small-Business (50 or fewer emp.)
"Easy to integrate, easy to manage multiple platforms"
5/5
What do you like best about Hostfully?

First, the integration was easier than expected and well supported by the Hostfully team. We had three Onboarding sessions included in our integration and it was very well structured - we had "homework" after each session and we could only schedule our next session once we had completed our homework. We could reach out if we were having difficulty with our homework, but that really didn't happen.

My wife LOVES the messaging functionality. She really LOVES it. She uses all the triggers and LOVES how she doesn't have to review all of our listings everyday to make sure they've gotten all the messages they need before, during and after their stay. The only thing we're not using are the automatic review generations, but I'm sure we will in the near future.

We also integrated with Pricelabs and that was seamless and simple.

The other thing that it allowed was the integration of Booking.com. Before we signed up with Hostfully, we had an aborted attempt to set up our listings with Booking.com - very clunky and hard to correct "mistakes". With Hostfully, we just turned them on, updated a few mandatory fields and, voila!, we were getting bookings within a week of setting them up.

I tell all my hosting friends about Hostfully... Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Nothing... it does everything we want and it seems like they're constantly working to address feedback from clients. The only thing it doesn't solve for me is my accounting in Quickbooks, but that's more of a Quickbooks problem than Hostfully. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hi Michael,

Thanks so much for the kind words! It’s great to hear how our onboarding structure, seamless integrations, and automated messaging have streamlined your business. We especially love hearing how much your wife enjoys the messaging features—those triggers really do save the day! Appreciate you sharing Hostfully with your network, and we’re always here to support you both as you grow.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Exceptional Attention to Detail and Deep Expertise"
5/5
What do you like best about Hostfully?

Attention to detail and very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Timescale to go live on all platforms. lots of different areas...still not completed after 4 months. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
Edit edit

Thank you for your thoughtful feedback. We’re glad to hear that our attention to detail and expertise have stood out, and that having everything in one place is helping you stay organized. We also understand your concerns around the time it takes to go live across all platforms, and we know how important that timeline is for your business. Your input is valuable, and we’re continuously working to streamline and improve that experience.

The Hostfully Team

JS
James S.
Owner
Small-Business (50 or fewer emp.)
"Great Channel Management Solution for Hosts"
4.5/5
What do you like best about Hostfully?

Great software for hosts who want a robust channel management solution! Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

No issues to note! Overall a great software. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hal the Social Media Manager said:

Thank you, James, for the great review. We're glad to hear that Hostfully is helping you streamline operations and manage your listings across multiple OTAs with ease. It's especially rewarding to know the channel management features are delivering real value without complications. We appreciate your feedback and are proud to support your business.

- The Hostfully Team

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Exceptionally User-Friendly Platform with Outstanding Onboarding Support"
5/5
What do you like best about Hostfully?

The platform is very user-friendly, and my onboarding specialist, Kana, has been absolutely fantastic! Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

One drawback is that Hostfully does not offer a dedicated app. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Thank you for the great feedback. We're happy to hear that the platform’s user-friendly design is making property management easier and more efficient for you. It's wonderful to know that Kana has been such a fantastic part of your onboarding experience. We appreciate your note about the app and understand how valuable that would be. Your input helps us continue to improve.

- The Hostfully Team

Robert C.
RC
Robert C.
Leader and Founder
Small-Business (50 or fewer emp.)
"Great experience for a first time PMP user in the international context of Morocco."
5/5
What do you like best about Hostfully?

The communication for soliving problems is always readily available. Fixes to common issues are resolved quickly and suggested improvements are actually taken into account and implemented within a reasonable timeframe. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

The mobile application does not always provide the most responsive service in the unified inbox. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hey Robert, we love hearing this! 🎉 So glad Hostfully is making a big impact on your business, from pricing to automation (and even those handy review triggers!). We hear you on the mobile inbox and want to make it better. If you can drop specific details on Hostfully’s User Voice: hostfully.uservoice.com, our team will be able to work on the right fixes. Thanks for being on this journey with us! 🚀

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Love that I can see all properties so summarized and easy to clic on and view each reservation"
5/5
What do you like best about Hostfully?

Ease of use, number of features, ease of integration. Excellent Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

For me all is usefull, but when searching the properties (In Properties) could be a little more quick to charge Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the ease of use, feature set, and seamless integrations within the Hostfully platform. It's great to know that our automated messaging and centralized tools are helping you save time and stay efficient—especially with multiple properties in play!

We also appreciate your feedback about the speed when loading properties. Our product team is constantly working on performance improvements, and insights like yours help us prioritize the right updates.

Thanks again for being part of the Hostfully community—we’re here for you every step of the way!

—The Hostfully Team

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Honest thoughts from a co-host"
3.5/5
What do you like best about Hostfully?

I like how color-coordinated the calendar is, and the flexibility of converting leads to booked guests. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I really do not dislike it, but I just hope there is an improvement when designing a template. The fonts are limited, and the spacing and indention are too spacious so when a guest reads our automated messages, the space between Hi and the next paragraph is so far that it looks like we clicked "Enter" twice.

Also, we could have Airbnb co-hosts reflect their messages in the Hostfully inbox so that when the primary host reads previous messages in Hostfully, she won't get confused or will be able to easily catch up with previous conversations.

Lastly we are having trouble adding my email address as an "added user" so at the moment I am borrowing my boss's account to be able to access the PMS. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Thanks for your honest thoughts! We’re glad you love the color-coordinated calendar and lead conversion flexibility. We hear you on the template design and Airbnb co-host messaging—these are valuable insights, and we’re always looking to refine the platform. Regarding your email access issue, our support team would be happy to help resolve that! Feel free to reach out so we can get you set up properly. Thanks for being a part of the Hostfully community!

Flora S.
FS
Flora S.
Property Manager
Small-Business (50 or fewer emp.)
"Great support and communication"
5/5
What do you like best about Hostfully?

Diversity and communication with the team is on top Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

So far so good nothing concrete for the moment Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
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Hi Flora,

Thanks for the great feedback! We're glad our team's communication and tools like calendar sync and owner overviews are helping your business. We’re here if you need anything—appreciate you being part of the Hostfully community! 💙

MH
Michel H.
Director
Small-Business (50 or fewer emp.)
"Exceptional Support and Innovative Features with Hostfully"
5/5
What do you like best about Hostfully?

I have been working with Hostfully for a few months now, and I am extremely impressed with their support. They are always ready to assist in every way possible, ensuring a smooth and efficient experience. The best part is that they continually add so many integrations and AI for messages—it's just amazing! Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

While I have had a positive experience with Hostfully, there is always room for improvement. You can see on the UserVoice page what people are hoping the software will integrate and enhance. It’s a great place to share ideas and see what features others are requesting for future updates. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully
Edit edit

Thanks for the fantastic review, Michel! We’re thrilled to hear that our support team and AI-powered messaging are making a difference for you. Our goal is to keep innovating with more integrations and features to make property management even easier. And you’re absolutely right—UserVoice is a great place to track upcoming enhancements and share ideas with our team. We appreciate your support and look forward to continuing to improve Hostfully for you! 🚀