Hostfully Reviews (63)

Reviews

Hostfully Reviews (63)

4.5
63 reviews

What do users say?

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Users consistently praise the outstanding support and ease of use of Hostfully, highlighting its intuitive interface and responsive customer service as key benefits. Many appreciate how the software streamlines property management tasks, making operations more efficient. However, some users note that the mobile app could be improved for better functionality.

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Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Centralized & Integrated VR Management"
4.5/5
What do you like best about Hostfully?

All channels are integrated into one platform, automated messaging, guidebook and upsell functions make managing about 20 vacation rentals much more efficient and allows our team more time to focus in increasing profits and guest satisfaction. We are able to be proactive rather than reactive!

The onboarding process with Pablo was smooth and well guided, allowing us to thoroughly learn the system rather than just automating or self guiding. Our customer success manager, Tracy, is always available and happy to help with any inquiry or improvement. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

There are a few amenities and other minor settings that don't translate across all channels - extra double checks are required. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

sThank you for the detailed and insightful review, we're thrilled to hear that Hostfully has helped streamline your vacation rental operations and given your team more time to focus on profitability and guest satisfaction, it's great to know that the onboarding experience with Pablo was smooth and that Tracy has continued to be a supportive resource, we appreciate your note about amenity translation across channels and are always working to improve consistency and reliability throughout the platform.

- The Hostfully Team

Kyle G.
KG
Kyle G.
Property Manager
Small-Business (50 or fewer emp.)
"Outstanding Features and Exceptional Onboarding Support"
5/5
What do you like best about Hostfully?

I like Hostfully for the range of features and integrations as well as how very clearly they are making improvements for Property Managers. However, Hostfully would not be as good as it is without Kana Gordon.

She's been the most amazing onboarding support team member I've ever had and I love working with her. I won't speak to anyone else if I can avoid it. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Nothing at all. Hostfully is always improving. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you, Kyle, for the fantastic review. We're thrilled to hear that Hostfully’s features and integrations are helping you manage your portfolio efficiently and that our ongoing improvements are making a difference. It's especially rewarding to hear about the positive impact Kana Gordon has had on your onboarding experience; her dedication and expertise truly set the tone for our commitment to customer success.

- The Hostfully Team

Jennifer M.
JM
Jennifer M.
Owner
Small-Business (50 or fewer emp.)
"Robust Channel Integrations with Above-and-Beyond Support"
5/5
What do you like best about Hostfully?

Hostfully is very robust. It connects with multiple booking channels and integrations, but what I like best is the customer service. The Onboarding and Support teams go above and beyond. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

Nothing that I have found so far. It has been great. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you, Jennifer, for the thoughtful and positive review. We’re so glad to hear that Hostfully is helping you stay organized and manage everything in one place, and it’s especially rewarding to know that our onboarding and support teams have gone above and beyond for you. We truly appreciate your trust and are excited to continue supporting your success.

The Hostfully Team

Deborah d.
DD
Deborah d.
Owner
Small-Business (50 or fewer emp.)
"Integrated Calendar Across Channels Is a Game-Changer"
4.5/5
What do you like best about Hostfully?

What I like most is the integrated calendar across channels. I also like the automatic communications for guests once they were set up. I also like the fast respond time by the property management team. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I wish it had more AI functionality to respond to guest issues, so I wouldn't have to. The set up is very finicky. It takes a while to learn the different channels. Financial reporting also could be easier to use. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you, Deborah, for your thoughtful feedback. We're glad to hear that the integrated calendar and automated guest communications have been helpful tools in simplifying your operations. It's also great to know our team’s response time has met your expectations. We appreciate your suggestions around AI functionality, channel setup, and financial reporting, and will continue working to make those areas even more intuitive and powerful.

- The Hostfully Team

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Industry-Leading Platform with Outstanding Support"
5/5
What do you like best about Hostfully?

I love how ingrained in the industry Hostfully is. It's not just a platform, but a resource for the best practices and the most seamless way to advertise your property in as many places as possible. Their support is top notch and I'm thrilled to use their software! I use it every day and it had changed my business in a beatufiul way. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

I find some of the features hard to figure out how to maximize use, but connecting with the onboarding team solves all of that, and they help setup your account seamlessly and in the best way to maximize performance. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you for the fantastic review. We're so glad to hear that Hostfully has become both a valuable platform and a trusted resource in your business. It's great to know the software is helping you advertise more effectively, streamline your operations, and make everyday hosting more manageable. We appreciate your note on feature navigation and are happy the onboarding team has been able to guide you through setup and optimization.

- The Hostfully Team

Fernando D.
FD
Fernando D.
Founder/CEO
Small-Business (50 or fewer emp.)
"⭐️⭐️⭐️⭐️⭐️ Outstanding Platform & Service – A Must-Have for Vacation Rental Managers!"
5/5
What do you like best about Hostfully?

What I love most is that Hostfully strikes the perfect balance between cutting-edge technology and real human support. They listen to feedback, roll out meaningful updates, and go above and beyond to ensure their customers succeed. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

The only negative is that it's missing a way to easily search for past owner's report. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Hi Fernando,

Thank you so much for your thoughtful review! We're thrilled to hear that Hostfully is helping you save time, increase revenue, and keep your guests happy — that's exactly what we aim for. 🙌 It means a lot to us that you appreciate both the power of our platform and the support behind it. We believe great tech should always come with great people, and we're glad that's been your experience.

We also appreciate the feedback on accessing past owner reports more easily. That note is with our product team, and we’re always exploring ways to make the platform even more intuitive.

Thanks again for being part of the Hostfully community. We're excited to keep growing with you!

Big Bear P.
BP
Big Bear P.
Owner
Small-Business (50 or fewer emp.)
"Kana & Hostfully PMS are highly recommended"
5/5
What do you like best about Hostfully?

My onboarding manager Kana Gordon has made the difference - Kana is very thorough and knowledgeable with the development process and database - she provided new ways for us to do business and present, client-facing solutions. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

There is one data field that does not import into rental channels, that field is the license number and expiration date. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you for the kind words and thoughtful feedback. We're so glad to hear that Kana Gordon made a meaningful impact during your onboarding and helped you discover new ways to enhance your business and client-facing processes. We appreciate you pointing out the issue with the license number and expiration date field not importing and will pass that along to the team, it's great to know that Hostfully’s automation and channel broadcasting features are supporting your operations effectively.

- The Hostfully Team

Adam W.
AW
Adam W.
Owner
Small-Business (50 or fewer emp.)
"Good platform at the best price in the industry"
5/5
What do you like best about Hostfully?

I use hostfully for about 40 listings. It works quite well for posting listings on multiple platforms like VRBO and Airbnb. It is by the cheapest PMS that I have found and it does a great job. All of the request I had for updates were implemented into the software which is great. Customer support ai is really good and when they cant answer a real person usually responds in less than 20 min. Pretty impressive tbh. I have no reason to switch. Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

sometimes it is slow to sync with calendars which can be annoying but i'm not sure they can do anything to speed that up. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Hi Adam,

Thank you for taking the time to share your experience! Managing around 40 listings is no small feat, and we’re thrilled to hear that Hostfully has been a reliable and cost-effective partner in your short-term rental journey.

It’s especially great to hear that your update requests have made their way into the platform — we pride ourselves on listening to our customers and building with your needs in mind. And thank you for the kind words about our support team (and our AI)! Quick, helpful responses are something we always aim for.

We appreciate the note on calendar sync times. While third-party platforms impact some of that timing, we're always exploring ways to optimize what we can.

Thanks again for your trust, we're glad to be the platform you have no reason to leave!

DT
Debbie T.
Owner and property manager
Small-Business (50 or fewer emp.)
"Property owner"
4.5/5
What do you like best about Hostfully?

The chat support is great helping navigate situations as they come up! I also like having the app for convenience Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

The custom messaging is difficult to customize. I would like to be able to access reports from my app. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you, Debbie, for your thoughtful review, we're glad to hear that the chat support and mobile app have been convenient tools in managing your properties, your feedback on custom messaging and mobile report access is appreciated and has been noted as we work to improve the platform, it's great to know Hostfully is helping you stay organized and make informed decisions by keeping all your OTA information in one place.

- The Hostfully Team

Jeanine .
J
Jeanine .
Owner/administrator
Small-Business (50 or fewer emp.)
"Effortless Integration and Time-Saving Automation"
5/5
What do you like best about Hostfully?

The property management software makes it a breeze to integrate and use. Saves tons of time with using the automated messaging system Review collected by and hosted on G2.com.

What do you dislike about Hostfully?

It is sometimes difficult to navigate on certain topics, but Kana certainly helped with answering all of my questions. Review collected by and hosted on G2.com.

Response from Raymond Chizanga of Hostfully

Thank you for the great feedback. We're glad to hear that Hostfully’s integration and automation features are saving you time and simplifying your operations. It's also wonderful to know that Kana was able to support you with clear answers and guidance when things felt tricky to navigate. We're proud to be part of your workflow and appreciate your insight.

- The Hostfully Team