--- title: Hosted PBX Business Phone System Reviews meta_title: 'Hosted PBX Business Phone System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Hosted PBX Business Phone System works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 8 scale: '5' date_modified: '2026-08-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Hosted PBX Business Phone System Reviews **Vendor:** Aancall **Category:** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 8 ## About Hosted PBX Business Phone System Aancall is a global UCaaS and CCaaS provider delivering unified communications and cloud contact center solutions powered by AI. The platform enables businesses to connect, collaborate, and engage customers through voice, video, messaging, and intelligent call management. Aancall provides high-quality VoIP services, including SIP trunking in 120+ countries and DID numbers across 65+ countries, ensuring reliable global reach and local presence. With AI-driven capabilities such as smart routing, call analytics, automation, and customer insights, Aancall helps organizations improve efficiency, enhance customer experience, and scale communications securely and seamlessly. Designed for enterprises, startups, and service providers, Aancall combines global connectivity, advanced AI, and cloud-based communications into one powerful platform. ## Hosted PBX Business Phone System Pros & Cons **What users like:** - Users value the **easy access** of the Hosted PBX Business Phone System, enhancing their communication experience with seamless Teams integration. (1 reviews) - Users appreciate the **easy access and seamless Teams integration** of the Hosted PBX Business Phone System. (1 reviews) - Users value the **prompt and helpful customer support** provided by the AANCALL team for the Hosted PBX system. (1 reviews) - Users find the **ease of use** of the Hosted PBX system refreshing, making setup and operation straightforward. (1 reviews) - Users appreciate the **easy access** of the Hosted PBX Business Phone System, benefiting from seamless Teams integration and simplified calling. (1 reviews) - Easy Integration (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users note the **lack of intuitive contact management** , wishing for improved integration and visibility of important information. (1 reviews) - Users find the **dialing issues** frustrating, with required prefixes and lack of balance visibility impacting their experience. (1 reviews) - Users note the **inadequate AI integration** , wishing for improved features like balance display and better Teams compatibility. (1 reviews) - Users feel there are significant **integration issues** , affecting usability and causing frustration with necessary prefixes. (1 reviews) - Users note the **missing features** such as prefix requirements and lack of integration with Teams for better usability. (1 reviews) - Missing Functionality (1 reviews) - Number Issues (1 reviews) ## Hosted PBX Business Phone System Reviews ### 1. Useful for Global Reach but Needs More improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Moushumi S. **Reviewed Date:** February 16, 2026 **What do you like best about Hosted PBX Business Phone System?** I like that the Hosted PBX Business Phone System is easy to access. The Teams integration provides a seamless experience, and there is no need to use a prefix when calling, except for the country code. **What do you dislike about Hosted PBX Business Phone System?** There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there was better integration with Teams. **What problems is Hosted PBX Business Phone System solving and how is that benefiting you?** I use Hosted PBX Business Phone System for reaching global clients easily. It's easy to access and offers a seamless experience without needing a prefix except for the country code. - [View Hosted PBX Business Phone System pricing details and edition comparison](https://www.g2.com/products/hosted-pbx-business-phone-system/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A16%3A00+-0500&secure%5Bsession_id%5D=fac2d980-01cb-4884-90b1-a6f89da3bae2&secure%5Btoken%5D=e8988e134b56a197ba2350b6723b6b6957605368ba3ee999235f261a1c131936&format=llm_user) ## Hosted PBX Business Phone System Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Hosted PBX Business Phone System Alternatives - [Ringover](https://www.g2.com/products/ringover/reviews) - 4.6/5.0 (467 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews)