Jakkrapob A.
JA
Jakkrapob A.
CEO
Small-Business (50 or fewer emp.)
"Outstanding Support and Helpful AI Assistance"
5/5
What do you like best about Hostaway?

The customer support is helpful, and the technical implementation is solid. It also includes AI assistance across many fields. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Maybe there are too many customization options, which can be a bit confusing if you don’t fully understand how everything works. Review collected by and hosted on G2.com.

WO
Wendy O.
Manager
Small-Business (50 or fewer emp.)
"John’s Efficient, Helpful Support—Hostaway Is a Pleasure to Work With"
5/5
What do you like best about Hostaway?

John was very Helpful and assisted with all my queries; very efficient and wonderful to deal with. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Nothing at all; Hostaway is always a pleasure to deal with in assisting. Review collected by and hosted on G2.com.

Jana Beatriz D.
JD
Jana Beatriz D.
Sales and Promotion Coordinator
Small-Business (50 or fewer emp.)
"Helpful Support Team for Website Issues"
5/5
What do you like best about Hostaway?

It's helpful with their support team when handling issues about the website Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I have none at the moment, as I've just started Review collected by and hosted on G2.com.

Robert R.
RR
Robert R.
Owner/Director
Small-Business (50 or fewer emp.)
"Intuitive Software; Great Support"
5/5
What do you like best about Hostaway?

The best thing about Hostaway is the support. They are easy to get a hold of, very knowledgeable, and always helpful. I had complicated PMS setting and automations that took a lot of work to migrate over from Guesty, and Gabriel spent a lot of time with me getting all the settings just right. Also, in between on-boarding sessions when I was stuck on something, their 24/7 call support was ready and willing to help. Even joining google meet sessions with screen share to resolve problems and walk me through features I was unfamiliar with. Overall I'm super glad to get away from Guesty and on to HostAway. I think the software is WAY more intuitive. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. Review collected by and hosted on G2.com.

KA
Katelyn A.
Small-Business (50 or fewer emp.)
"Great Support Despite Initial Setup Challenges"
4/5
What do you like best about Hostaway?

I find that Hostaway makes communication and calendar syncing a breeze. Claire Dela Pena was extremely helpful during the onboarding process, answering all of my questions in depth and showing patience through what was a semi-confusing experience due to the amount of information given. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

The browser is a little confusing or overwhelming at first. The onboarding process was semi confusing due to the amount of information given. Review collected by and hosted on G2.com.

Alexandra E.
AE
Alexandra E.
Agency Owner and PM
Small-Business (50 or fewer emp.)
"Grateful for Shaki’s Support and Strong Reporting Functionality"
4.5/5
What do you like best about Hostaway?

I am so grateful for Shaki's support with the reporting and software functionality. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

The hold times for support are horrible. I waited for 1 hour 15 minutes, got disconnected and had to wait another 90-minutes to address an urgent disconnect with the way AirBnB reservation were being booked. Review collected by and hosted on G2.com.

Ashley E.
AE
Ashley E.
Small-Business (50 or fewer emp.)
"Effortlessly Manages Booking Sync"
3.5/5
What do you like best about Hostaway?

I like that Hostaway syncs all booking calendars and financials, which means I don't need to worry about syncing calendars on our own. Shaki is really helpful to work with problem resolution as well. Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

I find the ability to integrate taxes applied after subtotal are calculated when syncing with QuickBooks could be improved. Review collected by and hosted on G2.com.

Evan M.
EM
Evan M.
owner
Small-Business (50 or fewer emp.)
"Outstanding Customer Support and a Truly Helpful Platform Go NINO"
5/5
What do you like best about Hostaway?

the customer support and my friend Nino! Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

There’s a lot of stuff here, which can feel overwhelming at times, but I’m sure it’s all helpful. Review collected by and hosted on G2.com.

Nico C.
NC
Nico C.
Area Project Manager
Small-Business (50 or fewer emp.)
"User-Friendly Software with Excellent Onboarding"
4.5/5
What do you like best about Hostaway?

User friendly software and excellent onboarding team Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

Sales process a bit unclear on what you are buying Review collected by and hosted on G2.com.

Ron P.
RP
Ron P.
owner/broker
Small-Business (50 or fewer emp.)
"Website Builder and Owner Financial Reports Make Hostaway Shine"
4.5/5
What do you like best about Hostaway?

The website builder along with financial reports for owners Review collected by and hosted on G2.com.

What do you dislike about Hostaway?

repopulating pictures and copy into Hostaway Review collected by and hosted on G2.com.