I like being able to book multiple units as one unit with Hostaway, which helps me manage properties more efficiently. I also appreciate the support provided, as they are responsive and helpful. The setup process was amazing; the person handling the onboarding was incredibly knowledgeable and patient, making it a smooth experience. Review collected by and hosted on G2.com.

So far nothing Review collected by and hosted on G2.com.

Once in awhile, I get a really fantastic technical support team member like, Kristna A! WOWSA! I got lucky because she was able to help me configure monthly tax remittance. Review collected by and hosted on G2.com.

Once in awhile, some of the wait times are 45 minutes to an hour. But you guys are working on that so I am rest assured! Otherwise, everything is all good. Review collected by and hosted on G2.com.

I like the ease of use, along with the central inbox and API integrations in Hostaway. These API integrations make it possible to list on multiple channels without worrying about double bookings, thanks to the real-time updates. I had a great experience with the onboarding process, especially with Alma Gutierrez, who did an outstanding job helping us get started. Review collected by and hosted on G2.com.

Could have better owner notifications, the ability to set up reminders as well as schedule an online payment link with a due date as opposed to only due now. Review collected by and hosted on G2.com.

Pam Patricio did an amazing job at helping me through the onboarding process. She was available to me if I had any questions and knew the answer to everything Review collected by and hosted on G2.com.

So far I’m getting used to the app, it is new to me. The layout of the backend seems to be user-friendly and thorough Review collected by and hosted on G2.com.

The onboarding process is fantastic. My onboarder Ces Capon was amazing. Friendly, knowledgeable and patient. And the 24hr help desk is a great too! I feel completely supported every step of the way. And the Hostaway platform is comprehensive and easy to negotiate. I’m very happy ☺️ Review collected by and hosted on G2.com.

I can’t think of anything negative to say. Review collected by and hosted on G2.com.

I like the seamless inbox and calendar management in Hostaway. It makes it really convenient for me to reach out directly to guests' emails or phone numbers, which helps in potentially getting direct bookings in the future. I also appreciate the financial reporting feature. Furthermore, the initial setup was extremely easy, thanks to Maxine who answered all my questions and guided me through step-by-step. Review collected by and hosted on G2.com.

It's a little bit complex, and a lot to learn initially. Review collected by and hosted on G2.com.

I really like the very good onboarding process with Matteo Famoso, which was instrumental in getting me up to speed on how to use the platform. The ease of use makes Hostaway pretty simple to navigate and has been speeding up the day-to-day operations. Review collected by and hosted on G2.com.

Not much Review collected by and hosted on G2.com.

I really appreciate Ann-Marie's help; she was a great asset in making the onboarding very easy. Hostaway streamlines our booking process, which is extremely beneficial. I feel that everything about Hostaway is geared towards helping us grow our rental business and saving us a lot of time. I also love having our own booking site, which allows us to book guests directly from our website and further streamlines the booking process. Review collected by and hosted on G2.com.

Letters could be bold. The lite color makes it hard to see. Review collected by and hosted on G2.com.

I like Hostaway because it avoids double booking, which is a big relief. Their customer service is another highlight for me, as they've been helpful, especially during the initial setup. I also appreciate the listing, finance, and email tools. It's really convenient that everything is just a click away and easy to understand. Their representatives like Aki and Nino are well informed and extremely helpful. Review collected by and hosted on G2.com.

I don't like the long wait times for customer service and I wish it integrated with QuickBooks for easy tax filing. Review collected by and hosted on G2.com.

I appreciate the message automation and invoice creation from Hostaway. The automation saves me a lot of time as I no longer have to constantly send messages to guests myself. In invoice creation, it is particularly helpful that guests can automatically download their invoices through the guest portal without me having to create them manually. These features are really helpful and efficient. Review collected by and hosted on G2.com.

The topic of invoices, especially regarding taxes and VAT, could still be optimized a bit. Review collected by and hosted on G2.com.