The support staff are phenomenal. I also love the fact that they are available 24/7. Review collected by and hosted on G2.com.

The only downside is the wait times for customer support. Review collected by and hosted on G2.com.

The customer service reps were friendly and very knowledgeable throughout onboarding. The platform is also easy to use. Review collected by and hosted on G2.com.

I’d like to see a membership option to track a single property, since I run a small business and available properties fluctuate from season to season. Review collected by and hosted on G2.com.

Mel has been exceptional, truly patient with my temperament and the stress the process has caused me. But I can only say that she has been very professional, kind, and above all proactive, attentive throughout the process.

Staff like Mel are hard to find, she takes her work very seriously and it shows! Review collected by and hosted on G2.com.

Some situations suggest a lack of internal organization or poor communication between teams. For example, billing. Review collected by and hosted on G2.com.

The simplicity of using Hostaway is the most exciting thing for me, along with the intuitive interface. These two aspects are what I was looking for, as they allow for easier delegation to other people within the company for using the platform. The intuitive interface enables collaborators to find solutions independently and intuitively, which is important to me. Additionally, the home boarding process was really very simple and fast thanks to Melania's help, making the onboarding aspect very positive. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Product is great and the support is amazing Review collected by and hosted on G2.com.

It's complicated to set up, but the support is so good that they make it easy walking you through it Review collected by and hosted on G2.com.

With onboarding app architecture, it requires time to get use to a new platform, which will ultimately make our roles easier from property managers, cleaners and maintenance.

Hostaway as a partner ticks boxes on so many levels on the back end enabling better customer experiences and engagement, and property management.

Ces as the onboarding specialist, has been been absolutely fantastic, so I look forward to working with Hostaway and creating lasting experiences for our customers.

Cheers Joe Review collected by and hosted on G2.com.

Minor point billing in US currency, for subscription. Review collected by and hosted on G2.com.

I like that Hostaway allows the use of platforms like VRBO while providing simple solutions for clarity. The mobile view of the calendar is particularly nice, which is perfect for me. I also greatly appreciate the support; Antoine was extremely competent and friendly. He took the time to explain everything clearly and simply, and was able to answer every specific question in detail. The support is truly perfect. Review collected by and hosted on G2.com.

I find the clarity in the calendar on the desktop view needs improvement. Additionally, there are errors in the adoption of notification settings. Review collected by and hosted on G2.com.

Mel was amazing from start to finish. I have only ever used Guesty, so being new to Hostaway, she was super patient with all my questions. Not only helped me guide my way through it, but even got involved with our marketing team to guide them. She is a credit to the company and our company, STAY Group were thrilled to have her as our onboarding tutor. Review collected by and hosted on G2.com.

Honestly nothing. Everything is fully functional, flexible and easy to manage. Review collected by and hosted on G2.com.

I find Hostaway's calendar feature very effective as it does the job well and helps connect my listings together. The financial reporting is also good. I think it's a great tool overall, and the initial setup was easy. The support, like the assistance from Joyce, was also appreciated. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

the support is amazing, the platform is really userfriendly Review collected by and hosted on G2.com.

nothing at all, i find it very userfriendly Review collected by and hosted on G2.com.