After 5 months of use, its ease of handling is remarkable. Thank Melania Zappalà for all the help with onboarding and problem resolution, she is an excellent professional and we are very grateful to have had the luck to work with her. She is quick and decisive, and knows how to solve problems in an agile and effective way. Thank you Mel! Highlight all the available features to have TOTAL control of your business, including message automation, arrivals, as well as financial reports with net results of rents for each property, its direct booking website that helps position the company's personal brand and have bookings without booking engine commissions, the large number of booking engines you can work with, its integrations with software (dynamic pricing, traveler registration, smart locks, etc.). It is a very complete and professional PMS. Review collected by and hosted on G2.com.

As such, I don't see any negative points other than it requires time and dedication to fully exploit all its advantages. Review collected by and hosted on G2.com.

Lionel and all the others I have spoken to have been very helpful, friendly and knowledgeable. Lionel is fantastic at his job. I am so thankful. Review collected by and hosted on G2.com.

There is a glitch in the system I am told by customer support shouldn't be happening. Parent and child sync blocking when it shouldn't. Review collected by and hosted on G2.com.

The platform has been a great addition to my company Areca Homes. Very user friendly, checks all the boxes of what one looks for in a property management tool. I use this system in my day 2 day operations. Some of my most valued features,

1. The Owner Statements

2. Financial Reporting

3. Unified Inbox

4. Seamless calendar synchronisation and reservation management

It was super easy to implement, I was anticipating a long winded set up but that did not happen. Quick and easy!

However, the part that was most important to me was the customer support. From my wonderful sales rep Aidan Downey to my SUPER fabulous Onboarding Specialist Gabriel Dickson. I am super satisfied, Gabriel listens attentively and is very knowledgeable, great people skills and makes the process 10x easier. Gabriel is the kind of worker that every company should be blessed with. Review collected by and hosted on G2.com.

1. The extra charges for QB integration

2. Unified Inbox doesn't work well with Expedia communications

3. Google translate not available thru app Review collected by and hosted on G2.com.

Josh was great- he really helped me out and gave good insite on how to best practive out managment Review collected by and hosted on G2.com.

its not very customaizable and there needs to be more features added Review collected by and hosted on G2.com.

Hostaway puts all the channels that we use into one place o streamline our reservation process. Review collected by and hosted on G2.com.

Getting started with Hostaway is quite confusing at first, because there is so much that can be done with this software, and it isn't always straightforward on how to do things, and it is not a perfect system that can handle all things. Review collected by and hosted on G2.com.

It is really intuitive and easy to navigate through all the platform. Also they have an amazing support team, special mention to John Michael. He is always keen on resolving the issues quick and wiht a great attitude and clear explanation for dummies such as myself. Review collected by and hosted on G2.com.

There are some funcionalities that would love to be improved,code sometimes does not meet design. But they are making an efford day by day. Review collected by and hosted on G2.com.

The helpful staff who assist with making a complex system work and easier to navigate. A special shout out to Krish, Emilio, and Joyce to name a few of the amazing people who are continuing to help grow my business. Review collected by and hosted on G2.com.

The complexity of the software, and trying to find all the little tricks to make the system work for you. Review collected by and hosted on G2.com.

Excellent onboarding—very helpful!

Smooth setup, amazing support!

Great guidance every step!

Super helpful onboarding specialist, Lionel Glover Jr! He's very knowledgeable, responsive & kind! Review collected by and hosted on G2.com.

With anything new there is always a learning curve. Hostaway has a lot of features, which can be overwhelming at first. But once you're setup it takes time and patience. Review collected by and hosted on G2.com.

User-friendly and managed by truly great people! The onboarding process was incredibly smooth—Fatih made everything seamless and helped us see just how beautiful the platform really is. Yes, the product is great, but an even bigger YES to the fact that people still make all the difference in a world full of automation and tech. Review collected by and hosted on G2.com.

Nothing much so far. The platform is more on the positive side Review collected by and hosted on G2.com.

My wife and I recently joined Hostaway to manage our own vacation rentals as well as a few others we plan to manage. Bryann Miranda was extremely helpful during our onboarding sessions. He came prepared with a list of topics to cover and he was very clear in his explanations of those topics. When we had questions, he was patient and made sure our issues were solved before moving on. We would not feel nearly as prepared without him. Thanks Bryann! Review collected by and hosted on G2.com.

For the remote locks, it can be difficult to tell which locks actually are compatible with Hostaway. When googling the locks listed under "supported devices", the same unit and model number rarely come up. It would be much easier if there were links under each that brought you directly to the respective company website to order that exact model. Review collected by and hosted on G2.com.