--- title: Hostaway Reviews meta\_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- ### Hostaway Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **helpful customer support** at Hostaway, highlighting patience and effective guidance during issues. [(28 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083774&qs=pros-and-cons#reviews) Users find Hostaway's **ease of use** invaluable for managing listings and syncing accounts effortlessly. [(23 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083761&qs=pros-and-cons#reviews) Users commend the **thorough onboarding experience** with Ace, enhancing their understanding and readiness for the platform. [(20 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083741&qs=pros-and-cons#reviews) Users value the **easy integration with OTAs** and efficient multi-platform management offered by Hostaway. [(9 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083049&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface** of Hostaway, facilitating smooth management and onboarding experiences. [(9 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083784&qs=pros-and-cons#reviews) Users find **missing features** in Hostaway, such as limited app functionality and unclear fee structures, frustrating. [(6 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083076&qs=pros-and-cons#reviews) Users find Hostaway **expensive** , with unexpected fees and costs that diminish value despite useful features. [(5 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083320&qs=pros-and-cons#reviews) Users find the **limited options** within Hostaway frustrating, particularly with missing app features and unexpected fees. [(5 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1082999&qs=pros-and-cons#reviews) Users find the **onboarding process inefficient** , requiring multiple sessions and scheduling challenges for timely completion. [(4 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1082958&qs=pros-and-cons#reviews) Users find the **complexity** of Hostaway overwhelming, requiring significant time to learn and navigate effectively. [(3 mentions)](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083684&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hostaway ##### 1. Customer Support Users commend the **helpful customer support** at Hostaway, highlighting patience and effective guidance during issues. [ See 28 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083774&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Thanks to Krish for her helpful support and for teaching us along the way. We really appreciate it!" What do you like about Hostaway? I appreciate Hostaway’s user-friendly platform, excellent customer support, and all-in-one features that make managing rentals easy and efficient. ![Leopoldo v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leopoldo v.") LV Leopoldo v. Small-Business (50 or fewer emp.) 5.0/5 "Excellent platform with outstanding support from Sou!" What do you like about Hostaway? We've been using Hostaway for several months now and are extremely satisfied with both the functionality of the platform and the quality of the suppor ##### 2. Ease of Use Users find Hostaway's **ease of use** invaluable for managing listings and syncing accounts effortlessly. [ See 23 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083761&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Thanks to Krish for her helpful support and for teaching us along the way. We really appreciate it!" What do you like about Hostaway? I appreciate Hostaway’s user-friendly platform, excellent customer support, and all-in-one features that make managing rentals easy and efficient. ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Small-Business (50 or fewer emp.) 5.0/5 "I have used multiple platforms. Hostaway is by far the best I have seen!" What do you like about Hostaway? I was working Pax tonight on a complicated issue that I had created by doing something wrong. They are always willing to help and have the best custom ##### 3. Onboarding Users commend the **thorough onboarding experience** with Ace, enhancing their understanding and readiness for the platform. [ See 20 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083741&qs=pros-and-cons#reviews) See Related User Reviews ![Joanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanne B.") JB Joanne B. Small-Business (50 or fewer emp.) 5.0/5 "Amazing Service & Product" What do you like about Hostaway? Hostaway would have to be the best PMS I have used. Really easy to operate and has everything you need in one place. The channel management connectio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Hostaway Onboarding" What do you like about Hostaway? My wife and I recently joined Hostaway to manage our own vacation rentals as well as a few others we plan to manage. Bryann Miranda was extremely help ##### 4. Channel Management Users value the **easy integration with OTAs** and efficient multi-platform management offered by Hostaway. [ See 9 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083049&qs=pros-and-cons#reviews) See Related User Reviews ![Joanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanne B.") JB Joanne B. Small-Business (50 or fewer emp.) 5.0/5 "Amazing Service & Product" What do you like about Hostaway? Hostaway would have to be the best PMS I have used. Really easy to operate and has everything you need in one place. The channel management connectio ![Jean-Claude B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Claude B.") JB Jean-Claude B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Hosting management system" What do you like about Hostaway? I've been using host away as a management system and it's easy to integrate with OTA's and allows our own channel. without comisssion it's excellent s ##### 5. User Interface Users appreciate the **intuitive interface** of Hostaway, facilitating smooth management and onboarding experiences. [ See 9 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083784&qs=pros-and-cons#reviews) See Related User Reviews ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Small-Business (50 or fewer emp.) 5.0/5 "I have used multiple platforms. Hostaway is by far the best I have seen!" What do you like about Hostaway? I was working Pax tonight on a complicated issue that I had created by doing something wrong. They are always willing to help and have the best custom ![Marshal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marshal A.") MA Marshal A. Small-Business (50 or fewer emp.) 5.0/5 "Great software, and great onboarding" What do you like about Hostaway? Hostaway is a great channel manager. I was between choosing Guesty or Hostaway and I am delighted with my choice of going with Hostaway. Simple and ea ### 5 Cons or Disadvantages of Hostaway ##### 1. Missing Features Users find **missing features** in Hostaway, such as limited app functionality and unclear fee structures, frustrating. [ See 6 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083076&qs=pros-and-cons#reviews) See Related User Reviews SI Stephen I. Small-Business (50 or fewer emp.) 0.5/5 "Misleading, expensive and inconsistent support" What do you dislike about Hostaway? Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross B. Small-Business (50 or fewer emp.) 5.0/5 "Onboarding Experience with Ace has been amazing!!!" What do you dislike about Hostaway? App does not have all of the features the desktop version does. Some key on-the-go items are missing. ##### 2. Expensive Users find Hostaway **expensive** , with unexpected fees and costs that diminish value despite useful features. [ See 5 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083320&qs=pros-and-cons#reviews) See Related User Reviews SI Stephen I. Small-Business (50 or fewer emp.) 0.5/5 "Misleading, expensive and inconsistent support" What do you dislike about Hostaway? Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Good management platform for" What do you dislike about Hostaway? It is more expensive than its competitors. ##### 3. Limited Options Users find the **limited options** within Hostaway frustrating, particularly with missing app features and unexpected fees. [ See 5 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1082999&qs=pros-and-cons#reviews) See Related User Reviews SI Stephen I. Small-Business (50 or fewer emp.) 0.5/5 "Misleading, expensive and inconsistent support" What do you dislike about Hostaway? Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. ![Ross B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross B.") RB Ross B. Small-Business (50 or fewer emp.) 5.0/5 "Onboarding Experience with Ace has been amazing!!!" What do you dislike about Hostaway? App does not have all of the features the desktop version does. Some key on-the-go items are missing. ##### 4. Inefficient Onboarding Users find the **onboarding process inefficient** , requiring multiple sessions and scheduling challenges for timely completion. [ See 4 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1082958&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Thanks to Krish for her helpful support and for teaching us along the way. We really appreciate it!" What do you dislike about Hostaway? While Hostaway offers many great features, I wish the onboarding process were a bit more streamlined and the interface could be more intuitive for new ![Jean-Claude B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Claude B.") JB Jean-Claude B. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Hosting management system" What do you dislike about Hostaway? It takes a few onboarding sessions to understand what needs to be done but the customer support is excellent ##### 5. Complexity Users find the **complexity** of Hostaway overwhelming, requiring significant time to learn and navigate effectively. [ See 3 mentions ](https://www.g2.com/products/hostaway/reviews?filters%5Bsentiment_snippet%5D=1083684&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren P.") LP Lauren P. Small-Business (50 or fewer emp.) 5.0/5 "Hostaway onboarding" What do you dislike about Hostaway? It's a lot to learn! I need to spend some time to really get into the systam and learn how to maximize its potential. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Yen - wonderful! Very patient and smart" What do you dislike about Hostaway? It is complicated for a new user. Yen was helpful ![Ellie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie P.") EP Ellie P. Guest Relation Manager Small-Business (50 or fewer emp.) 3/27/2026 "Hostaway Streamlined Our Operations with an Intuitive, User-Friendly Platform" 5/5 What do you like best about Hostaway? Hostaway has truly made our operations much more efficient compared to other systems we’ve used. The platform is incredibly user-friendly, intuitive, and easy to navigate, making it simple for our team to learn and manage daily tasks with confidence. Review collected by and hosted on G2.com. What do you dislike about Hostaway? Long wait time calling tech support. I think its better if we can reach them without delay Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway helps streamline our communication and listing management, which has made a big difference in our daily operations. It makes it much easier to stay connected with our guests without delays, thanks to automated messaging that ensures timely responses. At the same time, managing and updating our listings across different OTAs has become much more efficient, saving us time and reducing manual work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/24/2026 "Comprehensive Automation with Room for Improvement" 4.5/5 What do you like best about Hostaway? I like that Hostaway is very comprehensive and helps get onto Google Apartments, which can be difficult to do by yourself. I also appreciate the cookie-cutter website they built for direct bookings, which lets me avoid short-term leasing host charges like Airbnb's 15%. This makes it possible to offer guests a cheaper stay while ensuring my place is still rented out. The onboarding process with Tomas Ravina was very smooth, and he did an excellent job explaining each step, making the whole setup less overwhelming- as there is just a ton to get set up- there's nothing you can do about that. It just has to get done. I think some pre-printed pamphlets or literature with screenshots of the site or mobile app would be nice. If Hostaway hires me for the educational/training department, I'd love to make these for them! lol Review collected by and hosted on G2.com. What do you dislike about Hostaway? I think some of the calendar features don't update or sync quite as readily, and I noticed that the mobile app has a million updates every single time, and so I miss notifications because I don't have the newest update from this morning type of thing. I also understand that somethings can't be integrated perfectly (e.g. some updates to bookings.com). Again, there should be some pre-printed pamphlets or "study material" that hosts can reference for things like this. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway automates mundane tasks like scheduling cleaners after reservations and prevents double bookings across listings. It also handles financial collections for occupancy tax requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Heather Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather Y.") HY Heather Y. Small-Business (50 or fewer emp.) 3/30/2026 "Streamlined Property Management with Stellar Support" 5/5 What do you like best about Hostaway? Warren Figueroa was a super awesome help for onboarding and made the initial setup super easy. I feel like it will definitely make managing all the different platforms more direct and easy. I really like the calendar feature and how I can make edits to a listing and push it out to all the different platforms. The financial dashboard is valuable for tracking progress and assessing how we're doing on a business level. It's very cohesive. Tasks can be shared with the cleaning crew, and aspects like insurance and smart locks are streamlined through Hostaway. Review collected by and hosted on G2.com. What do you dislike about Hostaway? I think it would be cool to see when a guest reads the message. That would be helpful. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway makes managing properties easy and streamlines all platforms in one spot. I like how I can push edits to different platforms and track progress with the financial dashboard. Sharing tasks with the cleaning crew is seamless, and managing insurance and smart locks is cohesive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Barbara S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara S.") BS Barbara S. Short Term Property Manager/Owner Small-Business (50 or fewer emp.) 3/27/2026 "Effortless Setup, Comprehensive Management" 5/5 What do you like best about Hostaway? I really value Hostaway for its simplicity in the setup and use of tools, which is a huge time-saver for me. It helps me cut down on time spent going back and forth with guests and eliminates the need to access each individual platform for hosting. Everything is managed in one place, allowing me to track performance easily across multiple platforms. This tool is simple, easy, and has become an essential part of my workflow for managing eight listings. Review collected by and hosted on G2.com. What do you dislike about Hostaway? Probably the integration with Booking.com could be better. The ability to manage all the same things I can manage on Airbnb, VRBO, etc on Hostaway isn't the same on Booking.com. I still have to manually change pictures and certain other things directly on Booking.com. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway lets me manage listings on all platforms and track performance in one place, cutting down on time spent back and forth with guests and individual platforms. It's simple, easy, and saves me a ton of time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gabriel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel C.") GC Gabriel C. Property Manager Small-Business (50 or fewer emp.) 6/12/2026 "Easy Navigation and Amazing Customer Support" 5/5 What do you like best about Hostaway? The ease of navigation and customer support, especially from my account manager and customer success, has been amazing. Review collected by and hosted on G2.com. What do you dislike about Hostaway? I can’t really think of any downsides right now. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? - Creating a direct channel - Looking also at all channels at once - Automating financial reporting in a very robust way - Giving visibility to owners, friends, family, and property managers - Also providing visibility to cleaner staff and maintenance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kia .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kia .") K Kia . Small-Business (50 or fewer emp.) 3/9/2026 "Streamlined Yet Customizable, Needs App Enhancements" 4/5 What do you like best about Hostaway? I like how Hostaway's menu and platform are straightforward and easy to navigate, which saves me time and makes it easier to access things quickly. It's great that it offers customization options, allowing me to tailor the platform to my specific needs and company size, making it suitable for a variety of users. The initial setup was very easy, and the onboarding experience was great, with my onboarding specialist Mateo being very helpful and knowledgeable. I appreciate the increased customization offered by Hostaway, which was a deciding factor for switching from another product. Review collected by and hosted on G2.com. What do you dislike about Hostaway? I think the UI is a bit primitive compared to the compettition. It might not be as straightforward as other platforms. The phone app doesn't have a lot of features, including financial reporting and owner statements, or the ability to log expenses. These are very important to me because they'd save a lot of time. I would love to have financial analytics available on the app, rather than only on the desktop. It's surprising that Hostaway doesn't have them as other property management software apps do. It does create more work for me. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway saves me time and enables me to get more done with less time, offering a better guest experience. It makes accessing things quick and easy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erica G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica G.") EG Erica G. Small-Business (50 or fewer emp.) 3/8/2026 "Great Onboarding, But Needs Pricing dynamic Improvements" 4/5 What do you like best about Hostaway? Bryann, my onboarding specialist, has been amazing, making the initial setup very easy and seamless. His patience in teaching me about all the technological things I don't usually understand has been extremely valuable. I find the automatic messaging feature wonderful, and the locks feature is fantastic. The ability to input door codes and the automations with AI responses are amazing, making me happy with the software and inclined to recommend it. Review collected by and hosted on G2.com. What do you dislike about Hostaway? The pricing dynamic is absolutely terrible. I would like to see a better pricing software. It's not really a pricing software at all. It's actually just a really terrible addition because it doesn't work. I would like to see a little bit more ease of use as far as the formulas. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway helps me manage multiple calendars and accounting for my vacation rental properties. It makes life easier with features like automatic messaging, door code input, and automation, which I find wonderful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jaryn P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaryn P.") JP Jaryn P. Small-Business (50 or fewer emp.) 3/6/2026 "Game-Changer for Short-Term Rental Management" 5/5 What do you like best about Hostaway? I think Hostaway is a great product. You get a lot of bang for your buck for the price. It's very effective, and I wouldn't be able to run my business as efficiently as I am without it. I like that it has all the tools or most of the tools I need for my business, keeping my tech stack pretty efficient and clean. I'm not bolting on a thousand programs to the back of it, and it handles about 80% of the heavy lifting of my business. The listing editor is great, and the sync works really well. The owner statements and financial formulas work really well and are really clean. I also find the initial setup easy because Hostaway set me up with a one-on-one guide and did the entire thing with me. I can't say enough good things about it; I couldn't run my business without it for sure. Review collected by and hosted on G2.com. What do you dislike about Hostaway? It seems like over the last few months, they have maybe grown quite a bit or gotten rid of potentially some support people. The AI support bot has started to step in at least as a first responder, which does a decent enough job, but when you really need help and you need a person, especially a skilled person, it seems like the wait time for that has gotten quite a bit longer. I'll add a point of feedback to Hostaway, which is that I think that there should be a premium option for support where we pay, it could be a significant rate, like $100 an hour USD for high level support. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway helps me list and manage short-term rentals across multiple platforms effectively. It provides great value for its price, allowing me to run my business efficiently without needing additional software. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kyle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle H.") KH Kyle H. Small-Business (50 or fewer emp.) 6/25/2026 "Streamlined Operations with User-Friendly Hostaway" 5/5 What do you like best about Hostaway? I really appreciate how Hostaway streamlines my operations and tasks while organizing all my rental bookings and data. I find the ease of use and user-friendly interface to be especially valuable. The onboarding process was smooth and helpful. The onboarding specialist (Mateo) answered all my questions and was very knowledgeable. Compared to other channel managers I've used, Hostaway's onboarding was straightforward, and the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Hostaway? I wish all other booking platforms would integrate like Airbnb. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway streamlines my operations and tasks while organizing all my rental bookings and data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Asad N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asad N.") AN Asad N. Senior Manager, Technical Solutions Engineering Small-Business (50 or fewer emp.) 3/9/2026 "Robust API, Seamless Integrations, and Phenomenal Onboarding Support" 5/5 What do you like best about Hostaway? The robust API and seamless integration with third-party tools like PriceLabs make it a powerful 'source of truth.' I highly value the ability to manage complex pricing markups and availability across Airbnb, VRBO, and Booking.com from one central dashboard. But beyond the software itself, what really made the difference for us was the onboarding experience. Alma Gutierrez was phenomenal—she patiently answered all our questions and made what could have been a stressful transition incredibly smooth for our business. Her support is a huge asset to the company. Review collected by and hosted on G2.com. What do you dislike about Hostaway? The platform has a significant learning curve due to its depth of features. Some pre-built automations could be beneficial. Review collected by and hosted on G2.com. What problems is Hostaway solving and how is that benefiting you? Hostaway effectively eliminates the risk of double-bookings across multiple OTA platforms. It allows us to seamlessly scale our expanding rental portfolio by automating guest communications and centralizing financial data, which saves us significant manual administrative time every week. Review collected by and hosted on G2.com. 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