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Hornbill Service Manager

Hornbill Service Manager Alternatives & Competitors

(88)4.6 out of 5

Looking for alternatives to Hornbill Service Manager? Tons of people want Service Desk Software to help with automate ticket routing, knowledge base/ticket integration, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to Hornbill Service Manager. Based on reviewer data you can see how Hornbill Service Manager stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshservice, Jira Service Management, SysAid, and SolarWinds Service Desk are the most popular alternatives and competitors to Hornbill Service Manager.

Top Alternatives to Hornbill Service Manager

  • Freshservice
  • Jira Service Management
  • SysAid
  • SolarWinds Service Desk
  • Zendesk Support Suite

Top 20 Alternatives & Competitors to Hornbill Service Manager

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Hornbill Service Manager:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Hornbill Service Manager:

    Dorothy G.
    DG
    It is very easy to use and easy to understand, it is a tool that allows me to create integrations through applications, it has a barcode scanner that is useful for creating and updating assets, it...Read more

    Reviewers say compared to Hornbill Service Manager, Freshservice is:

    Easier to set up
    Easier to admin
    More expensive
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Hornbill Service Manager:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Hornbill Service Manager:

    MR
    What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.

    Reviewers say compared to Hornbill Service Manager, Jira Service Management is:

    More expensive
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Hornbill Service Manager:
  6. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Hornbill Service Manager:

    Laura D.
    LD
    I really like the simplicity of configuration and the simplicity of use by operators or simple users, while having the possibility of organizing complex procedures.

    Reviewers say compared to Hornbill Service Manager, SysAid is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    #4
    #4
  7. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Hornbill Service Manager:
  8. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Hornbill Service Manager:

    JM
    Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety...Read more

    Reviewers say compared to Hornbill Service Manager, SolarWinds Service Desk is:

    Easier to set up
    More expensive
    Easier to admin
    #5
    #5
  9. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Hornbill Service Manager:
  10. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Hornbill Service Manager:

    AC
    It's just a one stop shop for customer service for my company. We get to have everything we want, and users get to have everything they want. It works well and rarely has any problems.

    Reviewers say compared to Hornbill Service Manager, Zendesk Support Suite is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #6
    #6
  11. Zoho Desk

    (2,675)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Hornbill Service Manager:
  12. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Hornbill Service Manager:

    AC
    The efficient service Zoho provides when trying to access remote machines

    Reviewers say compared to Hornbill Service Manager, Zoho Desk is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #7
    #7
  13. Freshdesk

    (2,342)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Hornbill Service Manager:
  14. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Hornbill Service Manager:

    Ganeshprasad H.
    GH
    There are actually not many (very few) cases as a web-based program which really cause employees to collapse or block. It works fine every day generally. It works well and is not too complicated,...Read more

    Reviewers say compared to Hornbill Service Manager, Freshdesk is:

    Easier to set up
    Easier to admin
    #8
    #8
  15. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Hornbill Service Manager:
  16. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Hornbill Service Manager:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more

    Reviewers say compared to Hornbill Service Manager, Salesforce Service Cloud is:

    More expensive
    #9
    #9
  17. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Hornbill Service Manager:
  18. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Hornbill Service Manager:

    Faliscia Charice K.
    FK
    I LOVE CUSTOMER SERVICE AND I TRULY LOVE HOW THIS PLATFORM OFFERS A CHAT FEATURE, KNOWLEDGE BASE AND EVEN A CALL CENTER OPTION... THE PRICE IS RIGHT AND YOU CAN GROW WITH THE PLATFORM AS YOUR...Read more

    Reviewers say compared to Hornbill Service Manager, LiveAgent is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    #10
    #10
  19. Intercom

    (1,254)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Hornbill Service Manager:
  20. Intercom allows you to communicate personally with every single customer.

    Categories in common with Hornbill Service Manager:

    Regine T.
    RT
    We started to use Intercom to communicate quickly and easily with your customers. Searching for conversations and group customers in specific segments is really easy. What I love more than anything...Read more

    Reviewers say compared to Hornbill Service Manager, Intercom is:

    More expensive
    Easier to admin
    Easier to set up
    #11
    #11
  21. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Hornbill Service Manager:
  22. A powerful customer support suite with a focus on collaboration.

    Categories in common with Hornbill Service Manager:

    CW
    As an admin, I find the configurable items easy to manage and maintain. I have a lot of customizations that require automation to run correctly and team support provides that. Overall Team Support...Read more

    Reviewers say compared to Hornbill Service Manager, TeamSupport is:

    Easier to admin
    More expensive
    Easier to set up
    #12
    #12
  23. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Hornbill Service Manager:
  24. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Hornbill Service Manager:

    AI
    There is no other product that can quite do what System Center does for managing Windows and supporting Workstations or servers. I have been working with SCCM and SCOM and all other system center...Read more

    Reviewers say compared to Hornbill Service Manager, Microsoft System Center is:

    More expensive
    Slower to reach roi
    Better at meeting requirements
    #13
    #13
  25. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Hornbill Service Manager:
  26. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Hornbill Service Manager:

    Ashley M.
    AM
    I like that I'm able to integrate the knowledge base articles and chat bot on my help center website. I like being able to support different ticketing pipelines. I enjoy the fact that tickets are...Read more

    Reviewers say compared to Hornbill Service Manager, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Easier to set up
    #14
    #14
  27. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Hornbill Service Manager:
  28. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Hornbill Service Manager:

    Rikki R.
    RR
    Salesforce Essentials out of the box setup is really intuitive and helpful. The basic template for Sales and Service Cloud setup can be useful for a System Admin just learning the CRM environment.

    Reviewers say compared to Hornbill Service Manager, Salesforce Essentials is:

    More expensive
    #15
    #15
  29. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Hornbill Service Manager:
  30. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Hornbill Service Manager:

    SJ
    This is a platform that provides customer support in an instant, personalized in the application and proactive way. In addition, this allows to solve the problem in an effective way and thus...Read more

    Reviewers say compared to Hornbill Service Manager, Helpshift is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #16
    #16
  31. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Hornbill Service Manager:
  32. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Hornbill Service Manager:

    John S.
    JS
    The Spiceworks Help Desk is very user friendly and can be customized to meet a variety of specific requirements. The Spiceworks support team is very helpful in the event that issues arise. The...Read more

    Reviewers say compared to Hornbill Service Manager, Spiceworks Help Desk is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    #17
    #17
  33. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Hornbill Service Manager:
  34. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Hornbill Service Manager:

    UF
    I like Kustomer because it is easy to navigate.

    Reviewers say compared to Hornbill Service Manager, Kustomer is:

    More expensive
    Easier to set up
    Better at meeting requirements
    #18
    #18
  35. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Hornbill Service Manager:
  36. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Hornbill Service Manager:

    Kavya K.
    KK
    How you can filter each of the task and manage them. Option to export a report to excel /Xps and filter based it based on name submitted date/time, Assignee, team etc. You can picture the...Read more

    Reviewers say compared to Hornbill Service Manager, BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    #19
    #19
  37. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Hornbill Service Manager:
  38. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Hornbill Service Manager:

    Reviewers say compared to Hornbill Service Manager, ServiceNow Now Platform is:

    Slower to reach roi
    More expensive
    #20
    #20
  39. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Hornbill Service Manager:
  40. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Hornbill Service Manager:

    LF
    GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a...Read more

    Reviewers say compared to Hornbill Service Manager, GoToAssist is:

    More expensive
    Easier to set up
    Better at meeting requirements